Founded 1987 • With Angi since June 2010
Molly Maid has been successfully serving Virginia Beach since 1987. Most of our employees have been with us for many years, and all are properly bonded and insured. We bring all tools and supplies required to clean. Our goal is to be the best value in the industry by delivering professional, consistent (same team, same day, same time) and high quality service.
Verified Reviews
Showing 1-25 of 92 reviews
Ignatius S.
04/25/2018
They are very professional. I always get the same girls who always come out and they know what to do.
Description of Work
They come every other service date and they will come back tomorrow to do another house cleaning.
Category
house cleaning
Service Provider Response
Thank you very much for your feedback, and thank you for being a Molly Maid customer. We will continue to work hard to earn your business at every visit.Lilly P.
09/16/2017
I thought price was a little high. I would use them again.
Description of Work
House Cleaning
Category
carpet cleaners
Service Provider Response
Appreciate your feedback, and I hope you will call us if you need house cleaning services again in the future. I know our prices are not the lowest out there (nor are they the highest). We will continue to work hard to deliver the best value available. Thank you. Mike Pelton (Owner/Operator)timwalker W.
01/23/2017
They were very good. I was pleased with the service. I'd give them all A's. They were great. They always work with me. They do a fine job. They're meticulous. The house is spotless when they're done. I have a contract with them.
Description of Work
They cleaned a 1400 square ft house.
Category
house cleaning
Susan H.
01/17/2017
John T.
01/10/2017
ted B.
01/09/2017
Patterson T.
01/09/2017
Good enough to maintain service- two maid team- two times per month/ (approx. 2 hour service each visit) for over ten years.
Description of Work
Full service- routine house cleaning... performed once every two weeks- two persons for 2 hours- thorough and willing team. (have had this MM service for over 10 years).
Category
floor cleaning
Salvatore T.
03/30/2016
I was not happy with the office stuff!!!!! No communicate!!
Description of Work
The girls cleaned good. I had a bad experience with sandy in the offices. She would send different girls every week. I ask her to always let me know if she was going to send me new girls and she never called. The communication with the office was terrible. I would always have to tell the new girls what had to be done. I was not happy about that.!!
Category
house cleaning
Service Provider Response
Thank you for your feedback. Our records show that we cleaned your home 52 times between April 2013 and Aug 2014, and that on several instances one of the two crew members who cleaned your home was not a regular for you. We do our very best to always send the same two crew members to our regular (weekly,bi-weekly) customers. However, unfortunately, due to vacations, sicknesses and so forth we occasionally do need to send a different person. That being said, I do apologize that we did not communicate properly with you when there were changes. Communication is an area that we have been working to improve. In fact we have recently hired an additional office person to help with this. I understand that your overall experience with us was less than satisfactory. I believe we have improved over the past couple of years, and I hope that you give us another chance to meet your needs at some point in the future. Thank you again for your feedback.Jeff S.
01/17/2015
We met with owner to go over specifics for our home. Their cleaners are quick, efficient , and completed things exactly how we wanted.
Description of Work
Great house cleaning service
Category
house cleaning
Service Provider Response
We appreciate your feedback and will pass it along to the crew that cleans your home. Thank you for your business.Carol R.
02/21/2014
They're such a blessing - I can't do much anymore. I've not seen a cob web since they started coming here. It's wonderful.
Description of Work
They do general housekeeping.
Category
house cleaning
Service Provider Response
Thank you so much for your business. It is great to get feedback such as yours.Roslyn M.
02/13/2014
Went very well. They come in pairs with a more sr. employee in charge. They have a system and they go about the work. I have been using Molly Maid for over 25 yrs.
Description of Work
.
Category
house cleaning
Service Provider Response
Thank you for your loyalty. We really appreciate your business over the many years you have been with us. We will be passing your positive feedback along to the team that cleans your home.Albert B.
02/09/2014
They do an excellent job every time. I have had the same lead person (2 person team) for 10+ years and highly recommend them. They work hard and do a great job.
Description of Work
I have Molly Maid scheduled every other week to clean our 3000 sq ft home.
Category
house cleaning
Service Provider Response
Thank you very much for your loyalty. We appreciate your business, and it is great to get this feedback from a long-time customer.KAYE K.
02/06/2014
Have always been very pleased with their work. I typically have the same two ladies, unless I reschedule, and they have done an exceptional job through the years.
Description of Work
I've been using Molly Maid for five or six years.
Category
house cleaning
Service Provider Response
Thank you very much for your feedback and for your business. Very happy to hear that things are going well.Mary B.
01/29/2014
Daniel G.
01/18/2014
They do a good job, are very responsive to requests, and very professional.The team-members have become like family over the years.
Description of Work
We have been using Molly Maid for several years. The team (of two) clean our house every other week.
Category
house cleaning
Service Provider Response
Thank you very much for your many years of loyalty. We will pass your kind feedback along to your team. We appreciate your business.Patterson T.
01/12/2014
We have used Molly Maid service for over ten years... very good - reliable service- consisted of visit every two weeks... 2 hours per visit- to clean 8 rooms which we select each visit. Two cleaning personnel per visit... so it's a 4-man/hr job.
Description of Work
.
Category
house cleaning
Service Provider Response
Thank you. We very much appreciate your many years of loyalty to our service.Nancy C.
11/11/2013
Okay. Different teams. Some teams do better than others and are more thorough.
Description of Work
Clean house.
Category
house cleaning
Service Provider Response
Thank you for your feedback. Weekly and biweekly customers are assigned the same team. Customers who are cleaned less frequently can request a team, and we do our best to make it happen.Diane C.
11/10/2013
They did a good job and did small extras when I asked-i,e, vacuum refrigerator coils. Always friendly and professional. I recommend Molly Maid. My budget was the only reason I don't use them at this time.
Description of Work
.
Category
house cleaning
Service Provider Response
Thank you for using our service. It's great to hear that the team took good care of you.John T.
11/10/2013
Been using Molly Maid for two years. They are perfect for my situation. The same two ladies come every two weeks and we've gotten to know each other well. They know my area of concerns and really personalize their cleaning regimen. Completely satisfied with the Molly Maid service. Highly recommend their services.
Description of Work
.
Category
house cleaning
Service Provider Response
Thank you very much for your business. It is great to hear that your team is meeting your expectations.Mary B.
10/24/2013
Molly Maids have serviced my home since 2006. The ladies are very professional, clean and polite. They are responsive to requests for special emphasis and make a note in the 'book' to ensure the item is taken care of each visit. I recommend Molly Maid to anyone who asks who I use to clean my home and noticed that at least 6 neighbors also use Molly Maid.
Description of Work
House cleaning, dust, vacuum, clean bathrooms, kitchen, dust and clean hardwood floors.
Category
house cleaning
Service Provider Response
Thank you very much for your positive feedback...and for your business.Roslyn M.
10/15/2013
I have been using Molly Maid for many years. They are reliable and do a pretty good job for a service company.
Description of Work
General cleaning of house.
Category
house cleaning
Service Provider Response
Thank you very much for your business. It's good to hear that the ladies are taking good care of your home.KAYE K.
10/14/2013
They have been cleaning my house for about five years. I've never been happier, having used many cleaning people over 40 years. They provide all the cleaning materials, so you have to factor that into the cost. I have them every other week and have been very pleased with the work and professionalism. I trust them completely and often leave them to lock up. Highly recommend.
Description of Work
Everything I asked, on a regular basis. I use them every two weeks.
Category
house cleaning
Service Provider Response
Thank you for your positive feedback and kind comments. We will continue to work hard to meet your needs, and we appreciate your business for the past 5 years.Teresa S.
10/14/2013
I am not sure if cleaning services are supposed to pay attention to detail but Molly Maid did not pay attention to any detail. Sometimes, the sheets would be placed on the beds sideways. The shower door rail was full of mold and was never addressed properly (I found this out myself when I cleaned the bathroom). They did not clean around the back of the toilets. You could still wipe up dirt off the kitchen floor the very same day the cleaning service was here. They did't move pieces of furniture or light items even if it rolled. Rugs were not pulled up so the floors underneath the rugs were not cleaned unless you specifically asked. If a corner could be cut, it was. Disappointingly, I spent a lot of money for this cleaning service and after spending the time cleaning my own home, I realized how much they did not do.
Description of Work
House cleaning.
Category
house cleaning
Service Provider Response
We appreciate your feedback and we are sorry that we were not able to meet your needs. The ladies certainly should have been addressing the items you have listed. We reviewed your record with us to try to identify what may have gone wrong. You had been with us off and on since early 2009, and we saw no reason why we should not have been able to meet your needs. Again, we are sorry that your experience with us was a negative one.Sharon D.
10/14/2013
Laura A.
10/08/2013
They were fantastic. They told me when they arrived that they thought it would take 3 hours to clean my house; they ended up only taking 2! The supervisor came by and did a white glove test all over my house. They called me ahead of time to let me know they were on the way which helped me out a lot. The 2 cleaners were Amanda and Shenita and they work on route 18.
Description of Work
They cleaned my house.
Category
house cleaning
Service Provider Response
Thank you for your feedback. We will make sure the two ladies know that you are very happy with the service they provided.Other local Pros in your area
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Other Information
Services Offered
Services Not Offered
External housecleaning. Pressure washing. Wash & fold laundry.
Licensing
Bonded
Insured
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