Kellam Mechanical Inc

Founded 1995 • With Angi since May 2006

Comfort delivered since 1995 by NATE certified technicians to your residence or business serving the south side of Hampton Roads. Tell 'em Kellam!

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Angi Certified

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Kellam Mechanical buildingScott Kellam

Verified Reviews

4.8

(164) Verified Reviews

Ratings Distribution

5

149

4

5

3

0

2

2

1

8

Rating Details

Price
4.6
Professionalism
4.8
Punctuality
4.9
Quality
4.8
Responsiveness
4.9

Read reviews by category

HVAC Companies (150)plumbers (20)electrician (17)water heaters (11)generator service (8)air duct cleaning (3)gas leak repair (1)appliance repair (6)
Showing 1-25 of 164 reviews
David T.
1.0
03/03/2023
One day before our home inspection in preparation for selling our house, our old water heater began leaking. My wife asked Kellam for a quote for replacing the direct vent heater with a similar system. They told her $2800 and we agreed to that price. When they arrived at the house, they said the price would actually be $6200 because we needed some sort of special system (despite the fact that the old system was a standard builder grade 50-gallon tank heater). With just hours left in the work day and not enough time to find another company to do the work, we agreed to it. We asked for an itemized invoice, which the installation tech said we would get from the managers. Now they are saying the managers are not at work and they only have “flat rate billing.” So they knew we were stuck and with no time to find another company before our inspection and they raised the price by 220%. Yes we agreed to it but it seems pretty clear that they knew we were in a tight spot and took advantage of us. I recommend avoiding them if you possibly can.
Description of Work
Replaced a 50 gallon standard direct vent water heater.
Category
water heater repair
Cost
$6,200

Service Provider Response

Thank you for receiving our manager’s phone calls and emails over the past several days to address your concern. On 3/2/2023 we received a call from Mrs. [Member Name Removed] at 7:51am requesting an estimate to replace the water heater and were able to shift our schedule around to accommodate the need. Our technician was dispatched and arrived at your home by 9:17 am, surveyed the equipment, and was able to provide a quote within minutes of arriving. The first quote our technician provided was for an atmospheric gas water heater, not a standard water heater as you claim in your review. The water heater in need of replacing was in fact a direct vent gas water heater, which is a more expensive product. Our technician requoted the water heater for the correct price, presented the estimate to Mrs. [Member Name Removed], in which she accepted and signed off on at 9:45am based on our software timestamps. The correction was made under 30 minutes of arrival. This negates your statement of “With just hours left in the workday and not enough time to find another company to do the work, we agreed to it.” Kellam then dispatched more technicians to help with the job given the timing of the sale of your home and the home inspector arriving the next day. The 1st quote was human error, not an opportunity to take advantage of anyone. We regret you felt taken advantage of, but it seems there was pressure on your end with the timeline of your inspection and closing of your home. Kellam practices flat rate pricing to ensure each of our customers receive the consistent pricing for service and replacements. Our invoicing includes all materials, labor, code compliance and warranties. We value your feedback and wish you well with your move.
Donald B.
5.0
05/07/2022
Kellam has impressed us in the past and continues to impress us with this project. Not only was the work high quality, they were on time, and this particular project required a good amount of carpentry to replace a fence area. Again, impressed with the whole project with special attention to the fencing work! The fence replacement work rivaled any professional fence installer! Of special note we John Owens and David Page who were here for both full days and saw the project to its full completion. Their oversight and the work of all of the installation teams members was great!
Description of Work
Replaced both home HVAC zones' gas heat and AC units
Category
heating & air conditioning/hvac
Cost
$30,000
Hire Again?
Yes

Service Provider Response

Your business is greatly appreciated. Thank you for taking the time to share your positive experience. It is our pleasure to deliver professionalism with attention to detail. We look forward to meeting your future hvac, electrical and plumbing household needs. Tell 'em Kellam!
Sonia S.
5.0
12/01/2021
All I can say is MORGAN is the very very best! He came earlier today for the maintenance and around 6pm I noticed one unit was not working. I call Morgan and he came within 30 minutes and fixed the problem! Best customer service from a great Technican! I always request Morgan!!!
Description of Work
Maintenance on heating units
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Our Kellam team thanks you for posting about your 5 star experience. We are elated that you found Morgan to be the best, he is definitely a Kellam asset. We appreciate your business and look forward to meeting your future home comfort needs. Tell 'em Kellam!
Jeanne W.
5.0
07/06/2021
Excellent. Kellum has always had the best techs, and Timothy Vlahos was excellent. Very personable and professional, and he detected a problem with the capacitor on the HVAC that I would never have known. He was in and out very quickly, and he obviously cares about his customers. He was very thorough. Another shining star from Kellum!
Description of Work
Maintenance on HVAC, capacitor replaced
Category
heating & air conditioning/hvac
Cost
$143
Hire Again?
Yes

Service Provider Response

Tim and the rest of our Tell 'em Kellam team thanks you for posting your positive experience. It our pleasure to deliver excellent customer service. We appreciate your business and look forward to meeting your future home comfort needs.
Mark T.
5.0
05/26/2021
I have just recently moved into the area (Sept 2020) and purchased an older home that needs lots of updating. Not having experience with any vendors in the area, I called Kellam based on a referral. When I bought the home it had an ancient hot water radiator, a tempermental incorrectly installed geothermal system, a water heater from 1991, and lots of Harry Homeowner electrical "fixes". I asked Kellam for an estimate to remove all the old systems, install new gas/AC systems and a tankless hot water heater and clean up the electrical issues. I received a price that was competitive and gave them the work. Kellam did an excellent job with all of the work that I gave them. All through the process, I felt that they were here to solve my problems with whatever it takes instead of maximizing their bottom line. I'm the kind of guy that asks a million questions and in every case the techs were very patient with me and explained all of my questions to my satisfaction. My HVAC system works great, my home is comfortable and I have plenty of hot water. My wife and I are very pleased. In addition to a great installation, one other thing that I want to point out is the way they took care of my electrical issues. Lots of companies don't want to handle jobs like that because they can be difficult to properly correct. Kellam did not hesitate and they not only fixed the issues that I had found but also some others that I didn't know about. In summary if you want a company who acts more like your very competent friend than a soulless vendor, Kellam is your company. The owner, Scott Kellam, actively manages the business, is an old school stand up honest guy and he trains his staff to be the same way. If you use them, I think that you will be pleased.
Description of Work
New HVAC systems, electrical repair, plumbing repair, generator service
Category
electrician, heating & air conditioning/hvac, plumbing, water heater repair, gas leak repair, generator service
Cost
$35,000
Hire Again?
Yes

Service Provider Response

Our entire team welcomes you to our awesome city and we thank you for sharing your positive Kellam experience. Your kind words and faith in us means so much to all of us. It is our pleasure to meet your home comfort needs. We look forward to meeting your future heating, air conditioning, plumbing and electrical needs. Thanks so much for giving us the opportunity to earn your business and trust. Wishing you a fabulous day. Tell 'em Kellam!
Jeanne W.
5.0
02/24/2021
Fantastic! This is one amazing company, they do not ever disappoint! Their techs always give 100%, and today I had a planned replacement part installed by Gerald Kearney. He is so knowledgeable, he had excellent tips that will potentially save us thousands of dollars protecting our outdoor hvac system. He went above and beyond, and we are so grateful. We always have amazing service with Kellam!
Description of Work
Regular Maintenance on HVAC
Category
appliance repair, heating & air conditioning/hvac
Cost
$200
Hire Again?
Yes

Service Provider Response

Gerald and the rest of our Tell 'em Kellam team thanks you for sharing your positive review. We appreciate your business and we are elated that Gerald was able to save you money and deliver comfort with system operation knowledge. Wishing you a beautiful day.
Paul M.
1.0
02/15/2021
Never followed thru to schedule appointment -- Kellam notified me they would schedule work but did not.
Description of Work
Install disposal
Category
appliance repair

Service Provider Response

We received your work request through Angie's List at 2:07pm on Saturday 1/30/21. We also received your chat through our website at 2:30pm the same day. Our customer service rep responded to you at 2:50pm on 1/30/21 leaving a voice mail on 2 different #'s you gave us ending in 4132 and 0145 inviting you to give us a call to schedule. She also emailed you at 2:50 same day on your verizon.net account you gave us. The same customer service rep also called you again Monday, 2/1/21 to follow up and left a voice mail. We also responded to you on Angie's List at 4:43pm 1/30/21 informing we would contact you Monday. I checked our call recording account for both #'s you provided us and there is no inbound record of you reaching back out to us. We will be happy to assist your with your service needs, we are available at 757-430-0358.
Stan B.
5.0
08/14/2020
Very well. Professional, friendly and quick!
Description of Work
Repair/replace closet light fixture.
Category
accountant
Cost
$234
Hire Again?
Yes
Shannon S.
5.0
12/31/2019
I've worked with other HVAC companies in the 20 years I've lived in Hampton Roads. Kellam is the best I've worked with in this time. Their service workers are very competent, pleasant and always explain things well and answer all my many questions. They have good advice for problems that arise in my systems. Recently I had my seasonal service check. The most recent service engineer I had, Tim Baker was prompt (even on the 2nd visit when he was going to be delayed he called and explained when he would get here), pleasant and great at explaining options for the item I needed to fix. I'd highly recommend Kellam!
Description of Work
Regular service of HVAC System & some repairs
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

We appreciate the time you gave to share your positive customer service experience. It is our pleasure to deliver home comfort and we look forward to meeting your future heating, air conditioning, electrical and plumbing needs. Wishing you a fabulous 2020.
Arthur G.
5.0
12/07/2019
It has gone very well. Multiple problems caused by water have been resolved.
Description of Work
Generator and generator transfer switch
Category
electrician, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thnak you for posting your positive review. We appreciate your business and look forward to meeting your future home comfort needs.
W Lawrence D.
2.0
09/28/2019
The installation of the gas line and the hot water heater went well. The problem is that no one knew how to solder joints and they left a mess that has required that I hire a professional plumber to come in and totally redo the pipes to and from the hot water heater. They were contracted to put in cut off valves, verbally on the inside of the house, but they used the valves in the heater as the point of the contract. The solderless joints they used CANNOT be home repaired. They put in a water filter that weighs 10-15 pounds suspended from the 3/4" pipes and not secured. In general, they do not have professional plumbers. If you use them, identify every part, corner, turn, connection, and inch you want because the work will look nothing like you imagined.
Description of Work
Install a tankless hot water heater
Category
plumbing
Cost
$6,000

Service Provider Response

Thank you for receiving our Operations Manager in your home last April to try to resolve your complaint following the installation. The propress technique has effective results and is a safer method than soldering. Although the job performance passed inspection by city code enforcement, we regret that we did not meet your satisfaction. We would be humbled for the opportunity to win your trust back.
Kim M.
5.0
07/15/2019
Kellam Mechanical has amazing customer service and punctual response time. I called them on one of the hottest days yet this summer and a technician arrived within two hours. Other companies had told me it would be a week or more before they could come out! The technician was very professional and I was impressed by his knowledge and willingness to thoroughly explain the problem and repair process. I would highly recommend this company for all your HVAC needs!
Description of Work
HVAC service
Category
heating & air conditioning/hvac
Cost
$89
Hire Again?
Yes

Service Provider Response

Excellent news! Thank you so much for posting your positive experience. We are so happy our tech was able to deliver prompt service. Thank you for your business and we look forward to meeting your future heating, air conditioning, plumbing and electrical household needs.
Cindy J.
5.0
07/08/2019
Gerald was at my house about 2-3 hrs after I called Kellam. He had the system repaired within an hour. He was knowledgeable and insightful and just absolutely took care of the job. I even signed a maintenance contract with Kellam. Can’t tell you how happy I am with them right now!
Description of Work
My air conditioning system ceased to work pre-dawn hours yesterday. My formerly contracted company informed me they could come a day and half later.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Excellent!. We are so happy Gerald came to your rescue. Thank you for your business and for sharing your positive experience. We look forward to meeting your future heating, air conditioning, electrical and plumbing household needs.
Robert M.
5.0
06/08/2019
They were very responsive (same day) and completed the work while they were here. The technician was very professional and tidy. In dealing with other plumbing companies, Kellam stands head and shoulders above the rest. I would recommend them.
Description of Work
Water Heater Replacement
Category
water heater repair
Cost
$1,200
Hire Again?
Yes

Service Provider Response

We appreciate your business and thank you for sharing your service experience. We look forward to meeting your future home comfort household needs.
Joe S.
5.0
04/13/2019
Excellent service from beginning to end. Trustworthy and reliable work performed by technician Joe Baker. Had annual maintenance done with some repairs.
Description of Work
Annual service on HVAC
Category
heating & air conditioning/hvac
Cost
$350
Hire Again?
Yes

Service Provider Response

Thanks so much for taking the time to share your positive experience. We value your business and look forward to delivering future home comfort.
Dalton F.
4.0
02/23/2019
The company said they do not do that and needed to contact another company. I did have the plumber fix my emergency shut off valve in the house. The only down fall is when you turn the emergency valve off water still runs out of the faucets.
Description of Work
I needed the piping for my bathroom moved.
Category
plumbing
Cost
$115

Service Provider Response

Thank you so much for your business. I am sorry we were unable to assist with moving your pipes. It would be our pleasure to provide future plumbing repairs, heating, air conditioning and electrical household needs.
Janet R.
5.0
01/30/2019
I was able to get same day service. my technician replaced the wax ring with another kind that solved the problem and no leaking since. Service was prompt, and every thing was explained to me.
Description of Work
toilet was leaking at the wax ring. and unplug a slow draining sink.
Category
heating & air conditioning/hvac, plumbing
Cost
$400
Hire Again?
Yes

Service Provider Response

We appreciate the time you took to share your positive experience and look forward to meeting your future heating, air conditioning, electrical and plumbing household needs. We appreciate your business and wish you a beautiful week.
Tom B.
5.0
01/20/2019
repair was done very well very nice repairman
Description of Work
pipe replacement under kitchen sink
Category
heating & air conditioning/hvac, plumbing
Cost
$174

Service Provider Response

Thank you for posting your experience. We appreciate your business and glad we delivered promptness, quality with professionalism and hope you reconsider allowing us the honor to provide future heating, air conditioning and electrical household needs.
Katie B.
5.0
01/15/2019
Joe Baker was amazing, very friendly, professional, and helpful. My smoke detector went off because my heating unit had melted wires. They called me back in less than 30 minutes and was out by 930 am and able to replace my entire unit the next day! I called other places and they were not as responsive! I could not be more impressed with Joes friendliness and willingness to walk me through everything step by step as I was clueless. I can’t thank him enough for making sure my family was safe and warm!
Description of Work
Replace entire unit
Category
electrician, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thanks so much for taking the time to post your positive experience. We are glad Joe brought your quick comfort and we look forward to meeting your future household hvac, plumbing and electrical needs. We appreciate your business!
Jermaine W.
5.0
01/02/2019
I got a discount due to making the technician's job easier so I'm happy. :)
Description of Work
Toilet leak fixed.
Category
plumbing
Cost
$200
Hire Again?
Yes

Service Provider Response

Posting your positive experience means a lot to us, so thank you. We are glad you received great service for a great value. We look forward to meeting your future plumbing, electrical, heating and air conditioning home comfort needs. Have a blessed 2019!
James M.
5.0
12/14/2018
Repairman tightened the valve and the valve now works and does not leak.
Description of Work
Repair leaking water valve behind refrigerator
Category
heating & air conditioning/hvac, plumbing
Cost
$45
Hire Again?
Yes
Heather B.
5.0
11/17/2018
The technician, Chris, arrived on time, and efficiently performed my semi-annual maintenance, including accessing the roof to complete the service. He explained potential issues we were facing with an aging (20 year old) system, and the approximate costs that would be associated with repairs if the specified parts were to fail. He answered my questions and helped to give us some things to think about regarding potential heat pump replacement. Very pleased with his service and would happily welcome him to work on our HVAC system again.
Description of Work
Semi-annual HVAC Check-up pursuant to Service Agreement
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

We appreciate you allowing Chris to deliver comfort for you. We look forward to providing future heating, air conditioning, electrical and plumbing services.
Thomas M.
5.0
09/19/2018
The A/C technician, KELLAM MECHANICAL sent checked my A/C unit out and solved the problem I was having.I would recommend them for any service because there technicians do excellent work.I have been using KELLAM MECHANICAL for many years now. Thomas Monaco
Description of Work
My a/c unit was not working, KELLAM MECHANICALS a/c technician fixed it.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thanks so much for posting your positive experience. We greatly appreciate your business.
annette L.
1.0
08/27/2018
DO NOT HIRE THEM UNTIL YOU READ THIS: On Friday August 24, 2018 I was charged 337.00 for 2 hours of labor for replacement of a part that was under warrantee for my water heater. The Tech Pat left despite I still did not have hot water. 4 hours later, still no hot water, Tech Chris came Friday night, checked connections, said he was not a plumber and thought it might be a valve under my house in the crawl space. Saturday Pat came back. Determined the problem was a circulation pump (brings hot water more quickly to back of the house, an after installation of hot water heater and not mandatory for hot water). Removing it to check it, he got sprayed with scalding water because he was careless. He unplugged it. Still not hot water. I was told by Homer, if I did not replace that circulation pump to the tune of an additional 500 buck I would not get any hot water. He tried to bully me but I KNEW what he was saying was not true. Pat was suppose to come back Sunday Morning. He was a no show Now I was pretty certain the tech was inept and this company was trying to rip me off. I called the 24 hr number ad shortly Pat called me back 2 hours after scheduled appt. Homer then called me back and said Pat did not want to come because I was mean and yelled at him. 3 days without hot water, who would not be upset over the malarky from this company? Then Homer tries to ******** me and says "We told you, you will not get hot water unless you replace that circulation pump- which I know from owning this house, is just NOT TRUE. He then says: When did you become a plumber? With that, I tell him I am going to call another company and he then becomes more reasonable in tone and words. He will come with another tech on Monday 8/27. I called several companies and American Mechanical, over the phone, had me check the 2 valves around the pump and had me turn them to the off position. I have hot water, no thanks to these inept, unprofessional company.
Description of Work
No hot water
Category
water heater repair
Cost
$337

Service Provider Response

We truly regret the dissatisfaction and inconvenience we delivered. It is not our culture to leave a customer uncomfortable or disappointed and would be humbled if you would allow us to refund your money and offer a solution at our expense. We are not perfect, but we are accountable. Our Operations Manager reached out to you this morning in effort to reconnect with you to make this right, so thank you for taking his call. When receiving our services, you should expect skilled solutions with professionalism and promptness, so we are sorry we missed the mark on your household plumbing needs.
Albert H.
5.0
08/10/2018
Service man arrived promptly and determined system was functional but filters and coils were very dirty. I bought a plan to have 2 annual services to avoid this happening again. Service will be performed today. So far, I'm satisfied.
Description of Work
A/C underperforming
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

We greatly appreciate you sharing your positive experience and look forward to bringing you future home comfort.

Phone

Address

2536 Horse Pasture Rd

Virginia Beach, VA 23453

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Website

http://www.kellammechanical.com

Other Information

Services Not Offered

Window a/c unit repairs/installation.

Payment options

American Express
Check
Discover
MasterCard
Visa
Financing Available
Licensed
Trade License Number
2705039134
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
05/31/2023
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
COVID-19 Update
We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

FAQ

Kellam Mechanical Inc is currently rated 4.8 overall out of 5.

Kellam Mechanical Inc is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Kellam Mechanical Inc accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available

Yes, Kellam Mechanical Inc offers free project estimates.

Yes, Kellam Mechanical Inc offers eco-friendly accreditations.

Yes, Kellam Mechanical Inc offers emergency services.

Yes, Kellam Mechanical Inc offers warranties.

Kellam Mechanical Inc offers the following services: Repairs and replacements for heating, air conditioning, plumbing, water heaters, gas piping, generators, electrical equipment & indoor air quality products. 24 live reps to respond to your comfort needs.