Kellam Mechanical Inc

One day before our home inspection in preparation for selling our house, our old water heater began leaking. My wife asked Kellam for a quote for replacing the direct vent heater with a similar system. They told her $2800 and we agreed to that price. When they arrived at the house, they said the price would actually be $6200 because we needed some sort of special system (despite the fact that the old system was a standard builder grade 50-gallon tank heater). With just hours left in the work day and not enough time to find another company to do the work, we agreed to it. We asked for an itemized invoice, which the installation tech said we would get from the managers. Now they are saying the managers are not at work and they only have “flat rate billing.” So they knew we were stuck and with no time to find another company before our inspection and they raised the price by 220%. Yes we agreed to it but it seems pretty clear that they knew we were in a tight spot and took advantage of us. I recommend avoiding them if you possibly can.

Kellam has impressed us in the past and continues to impress us with this project. Not only was the work high quality, they were on time, and this particular project required a good amount of carpentry to replace a fence area. Again, impressed with the whole project with special attention to the fencing work! The fence replacement work rivaled any professional fence installer! Of special note we John Owens and David Page who were here for both full days and saw the project to its full completion. Their oversight and the work of all of the installation teams members was great!

All I can say is MORGAN is the very very best! He came earlier today for the maintenance and around 6pm I noticed one unit was not working. I call Morgan and he came within 30 minutes and fixed the problem! Best customer service from a great Technican! I always request Morgan!!!

Excellent. Kellum has always had the best techs, and Timothy Vlahos was excellent. Very personable and professional, and he detected a problem with the capacitor on the HVAC that I would never have known. He was in and out very quickly, and he obviously cares about his customers. He was very thorough. Another shining star from Kellum!

I have just recently moved into the area (Sept 2020) and purchased an older home that needs lots of updating. Not having experience with any vendors in the area, I called Kellam based on a referral. When I bought the home it had an ancient hot water radiator, a tempermental incorrectly installed geothermal system, a water heater from 1991, and lots of Harry Homeowner electrical "fixes". I asked Kellam for an estimate to remove all the old systems, install new gas/AC systems and a tankless hot water heater and clean up the electrical issues. I received a price that was competitive and gave them the work. Kellam did an excellent job with all of the work that I gave them. All through the process, I felt that they were here to solve my problems with whatever it takes instead of maximizing their bottom line. I'm the kind of guy that asks a million questions and in every case the techs were very patient with me and explained all of my questions to my satisfaction. My HVAC system works great, my home is comfortable and I have plenty of hot water. My wife and I are very pleased. In addition to a great installation, one other thing that I want to point out is the way they took care of my electrical issues. Lots of companies don't want to handle jobs like that because they can be difficult to properly correct. Kellam did not hesitate and they not only fixed the issues that I had found but also some others that I didn't know about. In summary if you want a company who acts more like your very competent friend than a soulless vendor, Kellam is your company. The owner, Scott Kellam, actively manages the business, is an old school stand up honest guy and he trains his staff to be the same way. If you use them, I think that you will be pleased.

Fantastic! This is one amazing company, they do not ever disappoint! Their techs always give 100%, and today I had a planned replacement part installed by Gerald Kearney. He is so knowledgeable, he had excellent tips that will potentially save us thousands of dollars protecting our outdoor hvac system. He went above and beyond, and we are so grateful. We always have amazing service with Kellam!

Never followed thru to schedule appointment -- Kellam notified me they would schedule work but did not.

Very well. Professional, friendly and quick!

I've worked with other HVAC companies in the 20 years I've lived in Hampton Roads. Kellam is the best I've worked with in this time. Their service workers are very competent, pleasant and always explain things well and answer all my many questions. They have good advice for problems that arise in my systems. Recently I had my seasonal service check. The most recent service engineer I had, Tim Baker was prompt (even on the 2nd visit when he was going to be delayed he called and explained when he would get here), pleasant and great at explaining options for the item I needed to fix. I'd highly recommend Kellam!

It has gone very well. Multiple problems caused by water have been resolved.

The installation of the gas line and the hot water heater went well. The problem is that no one knew how to solder joints and they left a mess that has required that I hire a professional plumber to come in and totally redo the pipes to and from the hot water heater. They were contracted to put in cut off valves, verbally on the inside of the house, but they used the valves in the heater as the point of the contract. The solderless joints they used CANNOT be home repaired. They put in a water filter that weighs 10-15 pounds suspended from the 3/4" pipes and not secured. In general, they do not have professional plumbers. If you use them, identify every part, corner, turn, connection, and inch you want because the work will look nothing like you imagined.

Kellam Mechanical has amazing customer service and punctual response time. I called them on one of the hottest days yet this summer and a technician arrived within two hours. Other companies had told me it would be a week or more before they could come out! The technician was very professional and I was impressed by his knowledge and willingness to thoroughly explain the problem and repair process. I would highly recommend this company for all your HVAC needs!

Gerald was at my house about 2-3 hrs after I called Kellam. He had the system repaired within an hour. He was knowledgeable and insightful and just absolutely took care of the job. I even signed a maintenance contract with Kellam. Can’t tell you how happy I am with them right now!

They were very responsive (same day) and completed the work while they were here. The technician was very professional and tidy. In dealing with other plumbing companies, Kellam stands head and shoulders above the rest. I would recommend them.

Excellent service from beginning to end. Trustworthy and reliable work performed by technician Joe Baker. Had annual maintenance done with some repairs.

The company said they do not do that and needed to contact another company. I did have the plumber fix my emergency shut off valve in the house. The only down fall is when you turn the emergency valve off water still runs out of the faucets.

I was able to get same day service. my technician replaced the wax ring with another kind that solved the problem and no leaking since. Service was prompt, and every thing was explained to me.

repair was done very well very nice repairman

Joe Baker was amazing, very friendly, professional, and helpful. My smoke detector went off because my heating unit had melted wires. They called me back in less than 30 minutes and was out by 930 am and able to replace my entire unit the next day! I called other places and they were not as responsive! I could not be more impressed with Joes friendliness and willingness to walk me through everything step by step as I was clueless. I can’t thank him enough for making sure my family was safe and warm!

I got a discount due to making the technician's job easier so I'm happy. :)

Repairman tightened the valve and the valve now works and does not leak.

The technician, Chris, arrived on time, and efficiently performed my semi-annual maintenance, including accessing the roof to complete the service. He explained potential issues we were facing with an aging (20 year old) system, and the approximate costs that would be associated with repairs if the specified parts were to fail. He answered my questions and helped to give us some things to think about regarding potential heat pump replacement. Very pleased with his service and would happily welcome him to work on our HVAC system again.

The A/C technician, KELLAM MECHANICAL sent checked my A/C unit out and solved the problem I was having.I would recommend them for any service because there technicians do excellent work.I have been using KELLAM MECHANICAL for many years now. Thomas Monaco

DO NOT HIRE THEM UNTIL YOU READ THIS: On Friday August 24, 2018 I was charged 337.00 for 2 hours of labor for replacement of a part that was under warrantee for my water heater. The Tech Pat left despite I still did not have hot water. 4 hours later, still no hot water, Tech Chris came Friday night, checked connections, said he was not a plumber and thought it might be a valve under my house in the crawl space. Saturday Pat came back. Determined the problem was a circulation pump (brings hot water more quickly to back of the house, an after installation of hot water heater and not mandatory for hot water). Removing it to check it, he got sprayed with scalding water because he was careless. He unplugged it. Still not hot water. I was told by Homer, if I did not replace that circulation pump to the tune of an additional 500 buck I would not get any hot water. He tried to bully me but I KNEW what he was saying was not true. Pat was suppose to come back Sunday Morning. He was a no show Now I was pretty certain the tech was inept and this company was trying to rip me off. I called the 24 hr number ad shortly Pat called me back 2 hours after scheduled appt. Homer then called me back and said Pat did not want to come because I was mean and yelled at him. 3 days without hot water, who would not be upset over the malarky from this company? Then Homer tries to ******** me and says "We told you, you will not get hot water unless you replace that circulation pump- which I know from owning this house, is just NOT TRUE. He then says: When did you become a plumber? With that, I tell him I am going to call another company and he then becomes more reasonable in tone and words. He will come with another tech on Monday 8/27. I called several companies and American Mechanical, over the phone, had me check the 2 valves around the pump and had me turn them to the off position. I have hot water, no thanks to these inept, unprofessional company.

Service man arrived promptly and determined system was functional but filters and coils were very dirty. I bought a plan to have 2 annual services to avoid this happening again. Service will be performed today. So far, I'm satisfied.