Founded 1995 • With Angi since May 2006
Angi Certified
Service Provider Response
Thank you for receiving our manager’s phone calls and emails over the past several days to address your concern. On 3/2/2023 we received a call from Mrs. [Member Name Removed] at 7:51am requesting an estimate to replace the water heater and were able to shift our schedule around to accommodate the need. Our technician was dispatched and arrived at your home by 9:17 am, surveyed the equipment, and was able to provide a quote within minutes of arriving. The first quote our technician provided was for an atmospheric gas water heater, not a standard water heater as you claim in your review. The water heater in need of replacing was in fact a direct vent gas water heater, which is a more expensive product. Our technician requoted the water heater for the correct price, presented the estimate to Mrs. [Member Name Removed], in which she accepted and signed off on at 9:45am based on our software timestamps. The correction was made under 30 minutes of arrival. This negates your statement of “With just hours left in the workday and not enough time to find another company to do the work, we agreed to it.” Kellam then dispatched more technicians to help with the job given the timing of the sale of your home and the home inspector arriving the next day. The 1st quote was human error, not an opportunity to take advantage of anyone. We regret you felt taken advantage of, but it seems there was pressure on your end with the timeline of your inspection and closing of your home. Kellam practices flat rate pricing to ensure each of our customers receive the consistent pricing for service and replacements. Our invoicing includes all materials, labor, code compliance and warranties. We value your feedback and wish you well with your move.Service Provider Response
Your business is greatly appreciated. Thank you for taking the time to share your positive experience. It is our pleasure to deliver professionalism with attention to detail. We look forward to meeting your future hvac, electrical and plumbing household needs. Tell 'em Kellam!Service Provider Response
Our Kellam team thanks you for posting about your 5 star experience. We are elated that you found Morgan to be the best, he is definitely a Kellam asset. We appreciate your business and look forward to meeting your future home comfort needs. Tell 'em Kellam!Service Provider Response
Tim and the rest of our Tell 'em Kellam team thanks you for posting your positive experience. It our pleasure to deliver excellent customer service. We appreciate your business and look forward to meeting your future home comfort needs.Service Provider Response
Our entire team welcomes you to our awesome city and we thank you for sharing your positive Kellam experience. Your kind words and faith in us means so much to all of us. It is our pleasure to meet your home comfort needs. We look forward to meeting your future heating, air conditioning, plumbing and electrical needs. Thanks so much for giving us the opportunity to earn your business and trust. Wishing you a fabulous day. Tell 'em Kellam!Service Provider Response
Gerald and the rest of our Tell 'em Kellam team thanks you for sharing your positive review. We appreciate your business and we are elated that Gerald was able to save you money and deliver comfort with system operation knowledge. Wishing you a beautiful day.Service Provider Response
We received your work request through Angie's List at 2:07pm on Saturday 1/30/21. We also received your chat through our website at 2:30pm the same day. Our customer service rep responded to you at 2:50pm on 1/30/21 leaving a voice mail on 2 different #'s you gave us ending in 4132 and 0145 inviting you to give us a call to schedule. She also emailed you at 2:50 same day on your verizon.net account you gave us. The same customer service rep also called you again Monday, 2/1/21 to follow up and left a voice mail. We also responded to you on Angie's List at 4:43pm 1/30/21 informing we would contact you Monday. I checked our call recording account for both #'s you provided us and there is no inbound record of you reaching back out to us. We will be happy to assist your with your service needs, we are available at 757-430-0358.Service Provider Response
We appreciate the time you gave to share your positive customer service experience. It is our pleasure to deliver home comfort and we look forward to meeting your future heating, air conditioning, electrical and plumbing needs. Wishing you a fabulous 2020.Service Provider Response
Thnak you for posting your positive review. We appreciate your business and look forward to meeting your future home comfort needs.Service Provider Response
Thank you for receiving our Operations Manager in your home last April to try to resolve your complaint following the installation. The propress technique has effective results and is a safer method than soldering. Although the job performance passed inspection by city code enforcement, we regret that we did not meet your satisfaction. We would be humbled for the opportunity to win your trust back.Service Provider Response
Excellent news! Thank you so much for posting your positive experience. We are so happy our tech was able to deliver prompt service. Thank you for your business and we look forward to meeting your future heating, air conditioning, plumbing and electrical household needs.Service Provider Response
Excellent!. We are so happy Gerald came to your rescue. Thank you for your business and for sharing your positive experience. We look forward to meeting your future heating, air conditioning, electrical and plumbing household needs.Service Provider Response
We appreciate your business and thank you for sharing your service experience. We look forward to meeting your future home comfort household needs.Service Provider Response
Thanks so much for taking the time to share your positive experience. We value your business and look forward to delivering future home comfort.Service Provider Response
Thank you so much for your business. I am sorry we were unable to assist with moving your pipes. It would be our pleasure to provide future plumbing repairs, heating, air conditioning and electrical household needs.Service Provider Response
We appreciate the time you took to share your positive experience and look forward to meeting your future heating, air conditioning, electrical and plumbing household needs. We appreciate your business and wish you a beautiful week.Service Provider Response
Thank you for posting your experience. We appreciate your business and glad we delivered promptness, quality with professionalism and hope you reconsider allowing us the honor to provide future heating, air conditioning and electrical household needs.Service Provider Response
Thanks so much for taking the time to post your positive experience. We are glad Joe brought your quick comfort and we look forward to meeting your future household hvac, plumbing and electrical needs. We appreciate your business!Service Provider Response
Posting your positive experience means a lot to us, so thank you. We are glad you received great service for a great value. We look forward to meeting your future plumbing, electrical, heating and air conditioning home comfort needs. Have a blessed 2019!Service Provider Response
We appreciate you allowing Chris to deliver comfort for you. We look forward to providing future heating, air conditioning, electrical and plumbing services.Service Provider Response
Thanks so much for posting your positive experience. We greatly appreciate your business.Service Provider Response
We truly regret the dissatisfaction and inconvenience we delivered. It is not our culture to leave a customer uncomfortable or disappointed and would be humbled if you would allow us to refund your money and offer a solution at our expense. We are not perfect, but we are accountable. Our Operations Manager reached out to you this morning in effort to reconnect with you to make this right, so thank you for taking his call. When receiving our services, you should expect skilled solutions with professionalism and promptness, so we are sorry we missed the mark on your household plumbing needs.Service Provider Response
We greatly appreciate you sharing your positive experience and look forward to bringing you future home comfort.Window a/c unit repairs/installation.
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