About us
Custom Maid has been cleaning for homeowners just like you for over 33 years. We are locally owned and operated by women who understand cleaning. All of our employees are uniformed, trained, and undergo a background screening and drug testing. We operate in teams (usually of 2) and provide all of the supplies and equipment for your cleaning. Our cleaning products are from the Ecolab which are non-toxic and odor free. We are happy to give you a quote for your cleaning. Custom Maid performs cleanings weekly, every other week, every four weeks or just once! Please give us a call for pricing. We look forward to serving you!
Business highlights
Services we offer
We offer regular house cleaning on a weekly, every other week, every four weeks or one-time cleanings.
Services we don't offer
Outdoor window cleaning, carpet cleaning, commercial & janitorial cleaning. Laundry, dishes or polishing of silver are not part of your services. We are not able to climb on ladders or stand on counter tops to clean.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Accepted Payment Methods
- PayPal
- Check
- Visa
- MasterCard
- 5
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"Thank you for choosing Custom Maid. We look forward to serving you!"
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they broke so many things in my house. and will not even inform. they broke the pickle jar with all oil splashing on the kitchen floor.
talking to management/ administrative team was another struggle for scheduling or any other request. they were more than arrogant at times.
always some new charges without informing.
Charging the credit card on file randomly.
everything about this service is wrong. I wish they can be closed down so more people are not harassed.
"When a client signs up for regular service we go over our disclosure of information with you, at which time you sign form, and we leave a copy behind. In the disclosure we explain that if you cancel appointments and don't reschedule (within 4 weeks) then there is an extra fee because it will take longer on the next visit. You signed up for every 4 week service, then canceled at least every other cleaning which works out to be at a minimum every 8 week service which we do not offer. You were also sent a notice of your rate increase by U.S Mail. On several occasions we have arrived on your appointed cleaning day to either find no one home or to have you turn us away at your door. Even though we provided a calendar with your cleaning dates marked, we waived our attempt to service fee. We have never charged your card without having performed a service for you. We did explain to you that it is difficult to schedule a regular team when you have irregular appointments. Our work is guaranteed. If something is not up to standards we would have been more that happy to return to make it right. It is troubling to me that arriving on your appointed cleaning day is harassing to you. This is not our goal."
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After he passed they continued to come and do a wonderful job. Once a new crew came through my house very quickly and the supervisor noticed that they were done way to quickly with my house came by to do an inspection and did not like the job they had done. So... she made them come back and clean it to her requirements. I never would have said anything because just happy to have the help. They made sure it was done to their standards!
Sharon and Janet are absolutely the best. Sharon is usually part of the crew that comes to my house and I love her. She is my angel who helps to keep my house in order.
I highly recommend them to everyone.
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"Thank you for taking the time to review us! We appreciate your feedback. Have a wonderful day."
"Thank you for taking the time to review us. We appreciate the opportunity to service your home."
"Thank you for your review. We appreciate you taking the time to let us know how we are doing! Thank you for your business."
"Thank you for taking your time to review us. We appreciate your feedback!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
420 Investors Pl, Virginia Beach, VA 23452
Service Hours
| Monday: | 8:00 AM - 4:30 PM |
| Tuesday: | 8:00 AM - 4:30 PM |
| Wednesday: | 8:00 AM - 4:30 PM |
| Thursday: | 8:00 AM - 4:30 PM |
| Friday: | 8:00 AM - 4:30 PM |
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