Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Custom Maid logo

Custom Maid

House Cleaning, Window Cleaning,

About us

Custom Maid has been cleaning for homeowners just like you for over 33 years. We are locally owned and operated by women who understand cleaning. All of our employees are uniformed, trained, and undergo a background screening and drug testing. We operate in teams (usually of 2) and provide all of the supplies and equipment for your cleaning. Our cleaning products are from the Ecolab which are non-toxic and odor free. We are happy to give you a quote for your cleaning. Custom Maid performs cleanings weekly, every other week, every four weeks or just once! Please give us a call for pricing. We look forward to serving you!

Business highlights

40 years of experience

Services we offer

We offer regular house cleaning on a weekly, every other week, every four weeks or one-time cleanings.

Services we don't offer

Outdoor window cleaning, carpet cleaning, commercial & janitorial cleaning. Laundry, dishes or polishing of silver are not part of your services. We are not able to climb on ladders or stand on counter tops to clean.

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Accepted Payment Methods

  • PayPal
  • Check
  • Visa
  • MasterCard
Reviews
5.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-5 of 5 reviews
Jane H.
Sep 2020
5.0
House Cleaning
A great job!
Yes, I recommend this pro
Response from

"Thank you for taking the time to review us. We appreciate you!"


Cheryl H.
Dec 2019
5.0
House Cleaning
This was the first time I had a cleaning service in many years. I signed up for regular biweekly cleaning. Janet who came out to see our place and discuss their services was very professional and thorough. She also called me after the cleaning had been done to see if I was satisfied. The cleaning staff who came out were very respectful and efficient. They did a great job cleaning our three level duplex and a relatively short amount of time. The initial cleaning is more expensive than it will be on a regular basis. I think the pricing is great.
Yes, I recommend this pro
$21,000
Response from

"Thank you so much for your review! We are thankful to have you as a client."


Charles D.
Jul 2018
5.0
House Cleaning
I have entered into agreement for ongoing services.
Yes, I recommend this pro
$8,500
Response from

"Thank you for choosing Custom Maid. We look forward to serving you!"


Robert P.
Jan 2018
5.0
House Cleaning
Excellent. We've used them for years because they do such a good job.
Yes, I recommend this pro
$12,400

Joseph K.
Apr 2017
4.0
House Cleaning
Punctual and responsive
Yes, I recommend this pro
Response from

"We appreciate your feedback!"


Christina B.
Feb 2017
5.0
House Cleaning
They do a great job!
Yes, I recommend this pro
$13,000
Response from

"Thanks for your review. We appreciate you taking the time to let us know how we are doing!"


Lynn T.
Jan 2017
5.0
House Cleaning
I came home to a wonderfully clean house! Kristina & Jessica do excellent work!
Yes, I recommend this pro
$12,000
Response from

"Thank yo for taking the time to review us. We appreciate you!"


Harvey S.
Jan 2017
5.0
House Cleaning
I would use them again in future.
Yes, I recommend this pro
Response from

"Thank you for your review!"


Harvey S.
Jan 2017
5.0
House Cleaning
They leave a slip for anything we want them to do or do better. The workers have been A and B.
Yes, I recommend this pro
$9,300
Response from

"Thank you for your feedback. We appreciate you taking the time to review us."


Robert P.
Jan 2017
5.0
House Cleaning
Extremely well. Almost always the same team who work quickly and effectively. Very accommodating if we need to reschedule. Best house cleaning service we have found
Yes, I recommend this pro
$12,400
Response from

"Thanks for reviewing us. We appreciate you taking the time to let us know how we are doing."


Paul B.
Oct 2016
5.0
House Cleaning
Most excellent
Yes, I recommend this pro
Response from

"Thank you for your review!"


Preeti S.
Mar 2016
1.0
House Cleaning
every time will be new team in spite of asking for the same team. the new team will not know anything. the girls who were coming for cleaning were rude. will not clean properly.
they broke so many things in my house. and will not even inform. they broke the pickle jar with all oil splashing on the kitchen floor.
talking to management/ administrative  team was another struggle for scheduling or any  other request. they were more than arrogant at times.
always some new charges without informing.
Charging the credit card on file randomly.
everything about this service is wrong. I wish they can be closed down so more people are not harassed.
$14,500
Response from

"When a client signs up for regular service we go over our disclosure of information with you, at which time you sign form, and we leave a copy behind. In the disclosure we explain that if you cancel appointments and don't reschedule (within 4 weeks) then there is an extra fee because it will take longer on the next visit. You signed up for every 4 week service, then canceled at least every other cleaning which works out to be at a minimum every 8 week service which we do not offer. You were also sent a notice of your rate increase by U.S Mail. On several occasions we have arrived on your appointed cleaning day to either find no one home or to have you turn us away at your door. Even though we provided a calendar with your cleaning dates marked, we waived our attempt to service fee. We have never charged your card without having performed a service for you. We did explain to you that it is difficult to schedule a regular team when you have irregular appointments. Our work is guaranteed. If something is not up to standards we would have been more that happy to return to make it right. It is troubling to me that arriving on your appointed cleaning day is harassing to you. This is not our goal."


Stephanie Z.
Mar 2016
5.0
House Cleaning
unknown
Yes, I recommend this pro
$13,500
Response from

"Thank you for your feedback. We appreciate your loyalty."


Barbara M.
Mar 2016
5.0
House Cleaning
unknown
Yes, I recommend this pro
$10,500
Response from

"Thank you for taking the time to review us.We appreciate your feedback!"


Sheli N.
Feb 2016
5.0
House Cleaning
Hard workers.  Bathrooms were spotless and we have a 4 and 6 year old boy with bad aim... so that is a tremendous complement.  Would use again and again. Very friendly, trustworthy and professional.  Thanks ladies :)
Yes, I recommend this pro
$13,100
Response from

"Thank you for taking the time to review us.We appreciate you!"


Jennifer U.
Feb 2016
5.0
House Cleaning
unknown
Yes, I recommend this pro
$13,500
Response from

"Thank you for your feedback. We appreciate the time you took out of your day to review us!"


Edmond L.
Feb 2016
5.0
House Cleaning
unknown
Yes, I recommend this pro
$100
Response from

"Thank you for taking the time to review us. We appreciate your feedback!"


Kristine M.
Jan 2016
5.0
House Cleaning
dI absolutely love them!  My husband became terminal and I needed help cleaning the house.  Whenever they came they were very respectful and kind to him in hospice.  they made sure work quietly around so not to disturb him. 
After he passed they continued to come and do a wonderful job.  Once a new crew came through my house very quickly and the supervisor noticed that they were done way to quickly with my house came by to do an inspection and did not like the job they had done.  So... she made them come back and clean it to her requirements.  I never would have said anything because just happy to have the help.   They made sure it was done to their standards!  
Sharon and Janet are absolutely the best.  Sharon is usually part of the crew that comes to my house and I love her.  She is my angel who helps to keep my house in order.
I highly recommend them to everyone.  
Yes, I recommend this pro
$15,000
Response from

"Thank you so much for taking the time to review us. We appreciate you!"


Bridget O.
Dec 2015
5.0
House Cleaning
Great cleaning!
Yes, I recommend this pro
$10,000
Response from

"Thank you for your review."


Susan E.
Oct 2015
5.0
House Cleaning
unknown
Response from

"Thank you for your review. Your feedback is very much appreciated!"


Rochell B.
Oct 2015
5.0
House Cleaning
it went great
Yes, I recommend this pro
$11,500
Response from

"Thank you for your review. We appreciate your feedback and your business!"


Twanda E.
Jul 2015
5.0
House Cleaning
unknown
Yes, I recommend this pro
Response from

"Thank you for taking the time to review us! We appreciate your feedback. Have a wonderful day."


Donna d. W.
Jul 2015
5.0
House Cleaning
unknown
Yes, I recommend this pro
Response from

"Thank you for taking the time to review us. We appreciate the opportunity to service your home."


Pat W.
May 2015
5.0
House Cleaning
unknown
Yes, I recommend this pro
$8,000
Response from

"Thank you for your review. We appreciate you taking the time to let us know how we are doing! Thank you for your business."


Barbara M.
Apr 2015
5.0
House Cleaning
unknown
Yes, I recommend this pro
$10,500
Response from

"Thank you for taking your time to review us. We appreciate your feedback!"

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Custom Maid is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 4:30 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 8:00 AM - 4:30 PM Thursday: 8:00 AM - 4:30 PM Friday: 8:00 AM - 4:30 PM
Custom Maid accepts the following forms of payment: PayPal, Check, Visa, MasterCard
Yes, Custom Maid offers free project estimates.
Yes, Custom Maid offers eco-friendly accreditations.
No, Custom Maid does not offer a senior discount.
No, Custom Maid does not offer emergency services.
No, Custom Maid does not offer warranties.
Custom Maid offers the following services: We offer regular house cleaning on a weekly, every other week, every four weeks or one-time cleanings.
Outdoor window cleaning, carpet cleaning, commercial & janitorial cleaning. Laundry, dishes or polishing of silver are not part of your services. We are not able to climb on ladders or stand on counter tops to clean.

Contact Information

420 Investors Pl, Virginia Beach, VA 23452

Service Hours

Monday:8:00 AM - 4:30 PM
Tuesday:8:00 AM - 4:30 PM
Wednesday:8:00 AM - 4:30 PM
Thursday:8:00 AM - 4:30 PM
Friday:8:00 AM - 4:30 PM
Share project details to get started.