Cole Electric Inc

"Hi [Member Name Removed] - You have put your review on the wrong Cole Electric. We have no record of doing business with you and your address is in Pennsylvania, almost 400 miles outside of our area. We are Cole Electric Services, Inc. of Virginia Beach."

"We are happy that your power is restored. But since you didn’t actually call us and you weren’t at the house when we were, I wanted to add detail: You’re correct, we responded quickly: Your girlfriend, Breonna, contacted us at 6:31 am on Yelp. & we had our master electrician there by 8:40 am. Your review implies that we charged an outrageous fee for no work. This is not correct. Troubleshooting requires training, experience & tools & is indeed work. Our master electrician & helper worked for well over an hour: testing at over a half dozen locations. He found that much of your home is on a single overloaded and rigged circuit. (This is dangerous but seen often in homes where unpermitted changes have been made.) Not yet finding the cause, he then planned to painstakingly trace the wire through the crawlspace, but they saw standing water there. This, combined with the bad wiring, made it dangerous and necessary to delay work there until it dried. Believing that tracing wires in the crawl was required, and not wanting to waste time or overcharge her, he explained to Breonna that he intended to come back when it would not be dangerous to the crew. Because they failed to solve this in one trip, we chose to charge her a discounted rate for only the first hour of the work ($175) and we offered her an additional discount on our return visit. You said another electrician solved it, but not how. Knowing what our own expert had already seen, there are 3 possible ways that he or she succeeded: 1) The cause was actually moisture from the storm that had coincidently dried out and started working by itself; 2) the electrician chose to do something illegal in the panel that no licensed electrician would; or 3) the electrician got extremely lucky and found something that we somehow missed. I suspect you will continue to have power issues due to the poor wiring. I strongly recommend you have a licensed electrician inspect & correct this so that it can be safe & reliable."

"Thank you for the compliments!"

"Thank you so much!"

"We appreciate the review!"

"Thanks for your kind words!"

"Thanks for the feedback!"

"Thank you for the review! We are happy to hear we're doing well, and plan to keep it up!"

"We are deeply sorry that you did not experience our best service. We strive to communicate well, arrive on time, and do great work for fair prices. Unfortunately, we did not do this for you and we apologize. Thank you for the feedback though, we will make sure to use it to improve."

"Thanks [Member Name Removed]!"

"Thanks for the compliments! We were glad to help get your electrical system correct and safe."

"Thank you for the review! We value courtesy and communication and are happy to hear we're doing well."

"Thank you for the review!"

"Thank you for the review! We try hard to meet our commitments, and we're happy to hear that you thought we succeeded."

"Thank you for the review. You have a fair point. I will clarify the our service area on the website. I hope you found someone who could complete your project."

"We appreciate your review and your business thank you."

"We appreciate your business & review . Thank you ."

"It doesn't always work out that way but we were glad we could get you taken care of within your schedule. We appreciate you taking the time to share your review with others. Thank you ."

"Yes we do have a minimum service call for troubleshooting , diagnosis & repairs . That said we can't promise to fix everything or in this case multiple problems for the minimum . I'm glad everything went well for you and we got your issues solved . We appreciate your business and taking time to post this review ."

"Thank you for taking the time to post such a positive review Let us know if you need anything in the future."