Bob's Jobs

"Thank you for your feedback, it is much appreciated. It was a pleasure doing business with you, a client who understood the value of what we have to offer."

"We were asked to show up and try to hang curtain rods on a wall that was in need of repair. We were advised by the client that the work "should not take longer than an hour." Upon arrival, Bob found the walls to be in poor condition, with multiple failed holes. There were screws in the walls without anchors and this had damaged the drywall. As we were under the impression that the clients were on a budget, Bob proceeded to patch and sand the many holes. He returned in the afternoon to finish, after allowing for drying time and was able to get 3 of the 4 brackets to hold. He advised the clients to wait until the patches had completely dried overnight before attempting to hang the heavy drapes. Unfortunately, the bracket apparently failed the next day and we were called by the wife who stated she "paid for nothing." We offered to return to repair the wall again, and indicated we would discount the cost of the second visit. We explained that we would need to replace the badly damaged section of drywall and that this repair, to include cutting out the old drywall, installing a new section of drywall and then patching, mudding, sanding and painting, could take as much as four hours. Unfortunately, what can appear to be a simple and quick "fix" by a homeowner is not always the case. Since the first attempt at a repair had failed, we felt we needed to advise our budget-minded client of the worst case scenario (in this case, four hours of labor) so that there wouldn't be any unpleasant surprises in the end. [member's name removed] terminated the conversation after we offered to return to make the suggested repairs to the drywall. We were able to reach her husband about the offer and the discount to be applied to any additional work. He indicated he would speak with his wife and get back to us, but we never heard from either one of them again. We are pleased to learn that the husband was able to get the curtain bracket to hold by moving it "a few inches away from the damaged wall"."

"Thank you, [Member name removed], we appreciate the feedback and we hope that your needs have been taken care of by Help Around the House in Portsmouth."

"We apologize for not getting back to you as promised. That is not the type of quality customer service we generally provide. Being a "working supervisor", Bob has been working in the field during the days and taking care of administrative work in the evenings and on weekends. So, yes, he is busy, but we still believe in responding to inquiries as quickly as possible and always within 24 hours. Most phone calls are directed to Jo, the other owner of Bob's Jobs, at 757-318-0484. This is the phone number on our website and most forms of advertising. She schedules estimates and appointments. We are not trying to make excuses, but perhaps if we had processed the call through our usual channels, [Member Name Removed] would have had her inquiry responded to more quickly efficiently. We plan to look into our internet and print media advertising to make certain the correct phone number is listed so that this problem doesn't happen again. Again, we apologize for the disappointing customer service."

"[Member Name] is our ideal client; she appreciates the quality of our work as well as our responsiveness. We look forward to helping her out with her handyman needs as well as renovations and remodeling in the future."

"We appreciate the feedback and are pleased that our client is pleased, especially when you consider that the work involved greater skill than most handyman tasks."

"We appreciate the feedback. This client has now hired us for additional repairs, indicating he is very happy to do business with us."

"To say I am confused by this review would be an understatement. In this project, I drilled 2 small pilot holes into the ceiling joists of an 11 foot ceiling, then hand turned two eye-bolts into the holes. I was on a ladder with a large drop cloth under the ladder. I cannot fathom how I could have left any dust in their yoga room from the drilling of two small holes."