Bedrock Foundation Systems Inc

I wrote a review several years ago giving them a good review, but I can not find it now. Work was done in the crawl space of my house, but as of recently I find the work they did, did not fix the problem they were hired to fix. I will end up paying thousands more to fix what was supposed to be fixed in the first place. I also hired them to fix a sill above my garage door which was done properly, although the price was high, but I thought I could trust Jason. The first day of work he back into my card doing $1500 worth of damage, he told me he would pay me, but never did. I called my insurance company and they in turn contacted him to find out that he did not have vehicle insurance, so I was stuck with this bill as well. Stay far away from these scammers.

I was very surprised to see a review of this contractor with work dated November 2015 & September 2015 because this contractor told us in May, the IRS had contacted him, and he was forced to suspend operations, therefore, he would be unable to finish our job. 



This job was plagued with problems from the beginning.  Due to the on set of winter and weather delays, we agreed to begin in April 2014.  Jim Burns kept delaying from April to June of 2014 due to rain and "wanting the right crew".  They started the work in June 2014.  His  HVAC man came to move the air conditioner condenser units away from the house.  He did a terrible job.  He did not move them far enough from the house, and there was also an issue where he used the wrong size connection and wrong solder.  Two days later, due to not connecting correctly, when a worker bumped it with dirt, the solder joint cracked and Freon leaked out so in the heat of the summer, we had no air conditioning until he could come back and fix it.  



They removed dirt around the foundation to access the footings and in the process broke our sewer line and did not tell us.  I noticed it after they left that day.  We found pieces of it in the yard.  They came back and fixed it.  After they dug all around the foundation and put the house on temporary supports, we were told they could not continue due to a delay in receiving major components of the job.  This delay turned out to be over a month.  There were several delays due to his inability to get equipment.  Our house sat on temporary supports for approximately 3 months due to these delays.  When new inside wall cracks appeared in every room in the house, he promised to have his dry wall person fix the inside.  Door frames also shifted.  Areas of our house that we had never had problems with, now have cracks.  



I have terrible allergies to mold.  With the house sitting with the dirt dug up under the house and rain, I was so sick with allergies I had to stay in a hotel one night.  The next day, Jim had his HVAC person come and install a crawl space ventilation fan.  This helped my allergies, although he did a terrible job.  In the process, he knocked down an air conditioning duct and never bothered to fix it.  He did not tell anyone and left.  My husband saw it, so one of the other workers fixed it.  



The work continued very slowly.  During the installation of the helical piers our water line was cut several times.  They also broke off an outside faucet and never fixed it.  We continued to have serious concerns as more cracks appeared and existing cracks worsened.  His engineer would occasionally come up and give us excuses and say "Jim is going to fix this".  



Finally when they said the job under the house was complete 6 months after they started, we wanted to know how they would ensure the foundation was fixed.  Jim said his engineer would come up and measure once a month. The engineer was supposed to measured on an early trip in January, but we later found out he didn't, do the measurement.  He measured January 29th, March 4th and April 8th. There was movement between the January and March measurements, but he stated there was no movement on the April 8th measurement and said the foundation was fixed. 



To complete the contract, Bedrock still needed to repair the front porch brick, re-install hand railings, finish the French drain (we are sorry they ever started the French drain as it was done incorrectly, and we had to have someone else finish), re-install white lattice underneath the deck, repair outside faucet, repair interior damage and repair damaged Masonite siding.   The work was schedule to be completed in May 2015.  On the day they were to arrive, Jim Burns called to tell us they wouldn't be coming because the IRS had contacted him and he was forced to suspend his operations.  You can see why we were shocked when we saw reviews of jobs performed in September and November 2015.

Only time will tell if he really fixed our house.

They were courteous, professional, and hard workers.  They seemed happy to answer our questions and addressed our concerns.  We were very happy with the results.  Additionally, they cleaned up completely when they were finished, which was much appreciated.

They installed the much larger,heavier wood beams and joists in March 2015. Their work kept failing inspection and initially tried to tie the heavy beams into 166 yr old brick. The joist were put in the wrong room, and they tried to convince me the room they put them in needed them too. One room wasn't lifted correctly and one side of that room's floor buckles. The ceiling in the room beneath that room isn't done correctly and is an embarrassment .It has taken many phone calls to get them back out to fix the problems. They have shown up 3 times to fix concerns in 6 months and the job isn't finished. 6 months later they have my money that they conned me into giving them in advance and have completely abandoned the job. I went to Sheriff's office to get them to come out to work, or prosecute for fraud, now they won't answer my calls. Court is my next step. The owner Jim tried to use back surgery as an excuse, but the job should have been done in April as his son told me it would. Jim strings you along, lies and does nothing to help. He is a con man.


*** In response to the recent respose from the owner of Bedrock. Our home was recently failed AGAIN. The beams in our home were NEVER supported underneath and therefore doesn't pass per our county inspector.. The joist were in the wrong room, so they serve no purpose to the beam. We are having to hire another company to fix the many wrongs Bedrock has done. The latest estimate to fix the errors exceeds what we actually were quoted for the work initially.The beam the owner of Bedrock was referring to in our hall is incorrect, and can verify with photos, that there are no splicing plates in our ceiling. They were removed by Bedrock back in March and  the joists cut out completely by the engineer. The metal splicing plates are sitting next to the pile of trash outside, still sitting in our yard that Bedrock put there in March. The beam I had to pay $2000 in advance for was not used for the metal beam we paid for, but three 2x6 pieces of lumber nailed together. He has lied once again, only because he is covering the fact that he nor his son have come back to check any of the work done. As for the dry wall, it never looks the same while wet. The very next morning, he was called by me, the homeowner and told how uneven and sloppy the work was. He refused to come out and see the work done, with the excuse he has a bad back. He can not comment on a job that he has never laid eyes on, nor has any of his staff. Further more, everytthing he has commented on has been either stretched or the truth avoided. He knew that we had saved every penny we had for over a year to get the work done. This was because my husband is a disabled veteran, and we live pay check to. His son came more than 60 miles away from his place of business to pick up $9000.00 in advance of work, but has taken more than 9months full of excuses to not get anything done. He strings you along and covers for the son who actually came to the house initially,gave us the quote, wrote up what was being done, who explained how it would be done (which was not what was actually done), then ditched us when a refund is requested back in May. How can the owner say anything, since he was never there to actually see, hear or do anything???He is simply covering for his son's mistakes. You can choose to believe me or not, but I'm telling you to BEWARE, check them out with the BBB and look them up on the vacourt sites for various areas in Tidewater and surroundig areas..You will see plenty there. He took advantage of a disabled vet and his family and should be ashamed of himself!

Initially Great! Jason came out and was very honest and knowledgeable. He shared what he would recommend to help with my structural damage / cracks and promptly sent out a report. After I made my decision to secure their services the contact  was lacking. A timeline or update would of put my mind at ease between the time they received the deposit and the actual services started. The work started and each day there was progress. Totally pleased. The final walk through: - Had a sticking door and was shown a trick to correct that by placing a rag in the door jam, the soil placed back in the ground was lumpy and full of brick/stone, brick mortar was not the right color but thought it would just lighten as it dried. A few months later...the mortar is definitely not the right color, there isn't a strap to hold down my downspouts and one of the downspouts fell off. I haven't contacted the company to correct as I will just live with the color and rig my own downspouts. The great news is I feel secure about the foundation work.

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The initial meeting went fine, the man who came out seemed very knowledgeable.  Once they began the work, they finished in a timely manner, although I did notice they hit concrete in one of the locations they were trying to dig.  When I came home after they were done (I had left the final check with my daughter to take care of - mistake), I noticed the 'repairs' to the bricks were extremely sloppy:  completely different color mortar, etc.  There was a lot going on at the moment so I did not contact them right away, and then I procrastinated further since some time had already gone by and this was cosmetic, but when I finally did contact them, I was told their brick person had been fired and they would fix the problem, and he would call back the next day.  He did not call, so I sent pictures a few days later and my husband called a month or two later, but they never contacted us.  Later I found out that they had not submitted the final inspection report to the county by the deadline so things could be properly closed out, but since I did have a copy, I was able to send that in.  By the way, the 'inspection' was based on a review of the 'drive logs.'  Now I have had additional cracks/sticking doors inside and I think there may be a new crack outside (I have not compared yet with my pictures taken earlier to verify it is new.)  I have not yet contacted them about this problem to see if they will respond.

Not only did Jason make my day by letting me know that the cracks were a normal part of the house settling and no repairs were needed, he also took the time to show me a few other structural incidents around the house. He pointed out a few things that we could purchase on our own to keep moisture away from under the house and answered a few general questions I had about some other places in the house. When I asked the charge at the end, he said absolutely nothing. I was shocked and was incredibly impressed at the information he elected to give me about our home and that it was for no other reason than just to help me understand our house and potential things that could happen down the line. He was professional and courteous and I learned a ton (that I didn't expect to but was quite glad I did) in a matter of 15 minutes. I would highly recommend this company and if we do have any structural work done, I will definitely contact Jason and his company.

It is 5:00pm now and I still have not heard from him. I would have appreciated someone calling me back, even if they could not make it out for the estimate.

Jason's inspection put my mind at ease.  While my house had "settled" some as expected with a home of it's age, it did not require any major work to the foundation.  The cracks in the ceiling could be repaired by a good plaster/drywall person.  I'm grateful for the honest assessment of my property. I would not hesitate to recommend Bedrock Foundations to anyone.

I have an area that is sinking in my living room. I have wood floors in my older home and the wood is shattering/splintering. I called company owner and left a message. He did not return call. I called the next day and left another message, no return call. I called their business office and spoke with owners father who said someone would be out on Thursday. No one came or called. I placed another call to office and left a message with secretary no response. I called and left another message with secretary again no response.
I went online and filled out a form indicating I was interested in getting a quote on some work. I then received a call from owner and he said he would get back to me later that day. That was almost a week ago.I have filed a complaint with the better business bureau as this company has left me thinking they did shoddy work and they have not followed up on their statements saying they would come out to check or call me.

Never returned a phone call requesting someone come to my property and assess damage and cost to repair.

Exceeded expectations at every step! Good cost, great approach and easy to work with. Could not be happier with the job and the results. I had quotes from several outfits before selecting Bedrock, and it's pretty obvious why they are highly rated. Job actually finished ahead of schedule - everyone was great to work with.

We thought we might have a sinking foundation problem and my husband contacted "XYZ" company to assess and give us an estimate. Well they said we needed 43 piers and tried to hard sell us, offering a discount if we contracted with them by end of business day.

Didn't seem right to me so I went to Angie's list and found the lovely folks at Bedrock Foundations. They did a thorough inspection and spent quite a bit of time looking at every little crack my husband could find. The only help they could offer us was the number to a plasterer. To our relief we were informed that we merely had some cosmetic issues.

These are friendly, honest folk. they spent about an hour or so with us despite the fact that they wouldn't be making any money off of us. I would hire/recommend them without hesitation.

, (Do not remember the exact date but I believe it was in March)

  Jason and Jim came out after I reported to Angie's list that they had not been responsive to my request to schedule an inspection.  Jim and Jason were very nice, inspected home and said the foundation needed piers.  

Upon evaluation by another structural contractor, I was told there was no sign of foundation failure. No rotation of the brick veneer.  No visible evidence suggesting foundation repair needed.  that overall the area in question is in very good condition.

Didn't go.  Not a professional approach.

I called Bedrock Foundations to set up an appointment for them to inspect my house foundation and front porch for cracks and settling issues. They arrived about 10 minutes early and I explained to them that I didn't have any cracks but noticed some efflorescence (white powder) on an interior crawl space wall and was concerned that my porch (cement) was sinking. He looked over the porch and then asked if I had any cracks on the interior of the house. I explained I had a few small ones so he walked through the whole house looking at the walls, doors, windows and floors for anything that could be attributed to the foundation settling or "sinking". He said the few cracks that I had were normal settling issues (I have new construction home) so there was nothing to worry about. He then went outside and walked around the exterior of the home pointing out things I could do now to prevent him from coming out in the future to fix major problems. Basically it was ensuring that all my downspouts drained far enough away from my house. He also looked in the crawl space to ensure nothing was missed. Thankfully, everything was solid with my foundation. He was very professional and explained everything in detail to ensure I understood.  If I do have any issues in the future they will be the first ones I call.

Only called for appointment and never got a call back.

Awesome experience! Looked at my foundation issues and actually said not to do anything at this time. Will definitely use them in the future.

Excellent service. Advised against foundation repair. I felt like they were honest and trustworthy.

They did a very professional job. They did exactly what they said they were going to do. Weather caused delays in getting job done but they were out here in the cold and wet days doing the job.

It went excellent. They did a great job with the work. They were very polite and professional.

We had spoken to Jason from bedrock on the phone.  We scheduled an appointment for him to come out and give us some estimates and inspect some cracks we have in the walls.  He called an hour after our scheduled appointment time to cancel due to the cold temperatures that day.  We then rescheduled for the next Friday for him to come out, he never called or showed up that day.  We will not be contacting Bedrock again.  If they can not show up or have the common curtesy to call before a scheduled appointment I definitely do not want them doing any work to my home.No

They are without a doubt a very trustworthy and reliable rescource to any potential clients and the best rescource in our area for this type of service.

I purchased an Angie's List Big Deal to have Bedrock Foundations provide a consultation on concerns I had about settling of my house.  The deal included a comprehensive assessment of my foundation and leaving two "monitors" (I forgot exactly what the Big Deal called them, but the idea was that I'd be able to tell if things started getting worse.) | |The gentleman showed up at the scheduled date and time, and was very professional.  He did what I thought was a VERY thorough assessment, (stayed about an hour), answered all my questions, and provided a comprehensive verbal assessment of my situation.  He not only assessed my garage, the entire exterior of my home, but looked at both levels of the interior, looking for clues - (such as with my brick fireplace:  He asked when I had painted the bricks and if I had caulked a little section of them, as a means of learning the some of my house's minor settling had occurred before I bought it 10 years ago).  He assured me that although I've had some minor settling, that I didn't need to do anything major to correct it.  As for the two monitors he was supposed to attach and leave with me, he said it didn't have the proper tape that day for the areas he would have put them in place.  I told him it was OK; that he'd satisfied my primary concern. However, he said he would come back to install them, but he never did call me or come back.  (I assume maybe we had a miscommunication on that, but I'm not sure)