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Beach Custom Cleaning

Maid Service,

About us

With over 30 years of Happy Customers and more than 15,000 amazing house and office cleanings, Beach Custom Cleaning is your solution for all your house cleaning and office cleaning needs. Beach Custom Cleaning is trusted and chosen by various clients, including: Doctors, Nurses, Military Officers, Law Enforcement, Busy Professionals, Builders, Teachers, TV personalities, Radio DJ's, City Officials, Attorneys, Business Owners and many others. We take great pride in our professionalism, timeliness, fantastic results and superior customer service on every job. Susan Ware, the owner, and Tiffany Ware meets with every customer to develop a customized plan to ensure your home or office receives a superior cleaning with amazing results! Every house gets a thorough inspection post-clean. Check out our reviews from happy, satisfied clients.Please give Beach Custom Cleaning (Susan or Tiffany) a call today at 757-239-1103. 100% Satisfaction guaranteed! Thank You!

Business highlights

36 years of experience

Services we offer

Deep clean, Maid Services, Recurring cleaning, Residential & Office Cleaning , Specializing in those hard to get clean surfaces. We are pet friendly!

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.739 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
3%
2
3%
1
0%

Filter reviews by service

Showing 1-25 of 39 reviews
Lynn G.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Very thorough. Responsive to our needs.

Christopher A.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Great at cleaning and communication. Very professional across the board.

Pat W.
Feb 2020
4.5
Maid Service
Yes, I recommend this pro
Love this company! Easy to work with, hard workers who know how to do their job. Only minor complaint is sometimes the high dusting gets missed. They love to scrub!
Response from Beach Custom Cleaning

"Hi there Pat! Thank you so much for the review. We have enjoyed cleaning for you!"


Michael M.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Susie has been a blessing, she is always there in a crisis and has saved my bacon on numerous occasions. Beach custom cleaning provides great service with excellent customer care, strongly ecommended!!
Response from Beach Custom Cleaning

"Thank you so much for the wonderful review. We have enjoyed taking care of and maintaining your AirBnb!"


Jacquie C.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
I was contacted promptly by this company. Professional, respectful, timely, thorough, and competitively priced. I m very happy with Marisol my cleaning lady. She is prompt and courteous. The areas I addressed that were most important to me, she listened and makes sure I am happy with her work. Very accommodating. I would recommend Beach Custom Cleaning to anyone! In fact, I have already recommended them to a neighbor who is very happy as well!
Response from Beach Custom Cleaning

"Marisol enjoys cleaning for you as well Jacquie! Thank you so much for this review. We truly appreciate it and enjoy having you as a client."


Lauren K.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Response from Beach Custom Cleaning

"Thank you so much for the review! We have enjoyed working with you."


Lorna B.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
I like my Cleaning Techician. She is very thorough and friendly.
Response from Beach Custom Cleaning

"Thank you so much for being a wonderful client!"


Donna B.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
The woman who cleans my home is reliable and friendly. She always does a great job. This company has done well for me.
Response from Beach Custom Cleaning

"Thank you! We really enjoy having you as a client."


Christopher W.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Response from Beach Custom Cleaning

"Thank you so much Christopher!"


ANDREW K.
Feb 2020
4.5
Maid Service
Yes, I recommend this pro
Wonderful folks who are amenable and flexible in our experience
Response from Beach Custom Cleaning

"Thank you for the review Andy! We enjoy cleaning your home when you come in town."


Pam L.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Dependable and thorough cleaning. Very pleased.
Response from Beach Custom Cleaning

"Thank you so much Pam! We really appreciate your review and enjoy cleaning your beautiful home!"


Nell F.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
I am extremely satisfied with their service and Christian is a joy to have around.
Response from Beach Custom Cleaning

"That is wonderful! Thank you for taking the time to leave us a review! We really appreciate it."


Todd B.
Feb 2020
5.0
Maid Service
Yes, I recommend this pro
Excellent service
Response from Beach Custom Cleaning

"Thank you for your review Todd! We really appreciate it and love cleaning for you!"


Nikhila N.
Jan 2020
2.5
Maid Service
They are great and cleaning but I wasted a lot a time and energy trying to get them to clean windows and do my laundry. They don t know how to fold clothes and I had to stop using them. Only hire them if u want a standard cleaning. they are very nice and easy to communicate. But if u ask to Anything else than just clean. They do very poor job.
Response from Beach Custom Cleaning

"Thank you for commenting that Beach Custom Cleaning is GREAT at house cleaning and giving us the HIGHEST rating on CUSTOMER SERVICE. We take pride in providing the best house cleaning with the highest standards in CUSTOMER CARE and SERVICE. I'm sorry that out of 2 loads of clothes and 1 load of bed linens that we washed, dried and folded, there were 3 garments that weren't folded exactly the way you wanted them, although it was something that could have been easily resolved. Because you live directly on the oceanfront, the ocean's salt water will continue to be a problem for the outside salt residue that will continue to build up on your windows in between cleanings. Beach Custom Cleaning has gone above and beyond to do anything and everything you have asked of us. We always welcome feedback from our valued customers and offer a 100% satisfaction guarantee. This past visit, we provided 5 hours of services for $110 that included a full house cleaning, window cleaning, clean dirty dishes, wash, dry, fold and put away 3 loads of laundry (including bed linens that we switched out on your bed), break down many boxes to put in your recycling, and anything else that you requested. That is between a $150 and $175 value for the much lower price of $110 that we charged. We have always provided friendly service with exceptional value for the price as reflected in our Home Advisor ratings and reviews. We are proud that we were voted as one of the BEST house cleaning companies in our area as published in Coastal Virginia Magazine. I'm not sure why you stated that you had to stop using our service, when in fact, we discontinued service with you after which you then posted your above review. We wish you the best and will continue providing the BEST HOUSE CLEANING services to our valued customers. Thank You."


Brenna J.
Nov 2019
5.0
Maid Service
Yes, I recommend this pro
Susie and Tiffany (owners) were incredibly responsive and accommodating to help us get what we needed. The cleaning crew did a terrific job on the initial deep clean and we are looking forward to the continuous service.
Response from Beach Custom Cleaning

"Thank you so much for this wonderful review! We really enjoy cleaning your home!"


William D.
Sep 2019
5.0
Maid Service
Yes, I recommend this pro
The woman who cleans my home is very detailed oriented and friendly.
Response from Beach Custom Cleaning

"Thank you William!"


Brenda J.
Apr 2019
5.0
Maid Service
Yes, I recommend this pro
It has been a year since my good experience. Please give me a quote for deep cleaning and bi -weekly cleaning

Ray S.
Feb 2019
5.0
Maid Service
Yes, I recommend this pro
Good job...

J. P.
Feb 2019
5.0
Maid Service
Yes, I recommend this pro
I have only had the once (first time) but hope to have them twice a month.

Tiffany M.
Dec 2018
5.0
Maid Service
Yes, I recommend this pro
I have worked with Susie and her company on a biweekly basis for about 6 months and can’t say anything negative. She is an awesome owner, always very attentive to my wants/needs and her cleaners are always very kind and patient with me. They have always done a phenomenal job and I would 100% recommend her if you’re looking for an awesome company!

Nancy M.
Aug 2018
1.5
Maid Service
Communication was almost non-existent except for the initial meeting with Ms. Weir. She's a great "closer". Quality of work was minimal. Attempting to contact Ms. Weir to discuss issues was impossible, literally. Promises of return phone calls were broken. After 3 cleanings we discontinued service. Definitely would not recommend.
Response from Beach Custom Cleaning

"I appreciate your concerns and truly care about your house cleaning. I value you and every customer I have. We also have a 100% satisfaction guarantee to reclean any areas of concern within 24 hours. In the 5 times that we cleaned your home from March to mid-May, not 3 cleanings, you told me that you were happy with your cleanings except for one time a little dirt was left on the floor next to your plant. When you left a message for me and I returned your call, you also expressed to me that you did not like our cleaner showing up 30 minutes early, so I let my cleaner know not to be early anymore. I enjoyed meeting with you on the initial quote and talked to you on four other occasions about your house cleanings. By all accounts, you conveyed to me that you were happy and satisfied. Being in business for 30 years, I accept all types of challenging house cleanings and yours was especially challenging, but we were up for the challenge. I quoted my lowest price of only $75 per cleaning, which you gladly accepted and was very reasonable for the work to be done. During our quote, you told me that you were going to hire college students to organize your home in a way that would make the inside of your home more accessible to our cleaners so they could be able to do their job as we talked about, but that never happened. I take great pride in my work and appreciate and value every customer. I wish you the best."


Kristen C.
Jan 2018
5.0
Maid Service
Yes, I recommend this pro
Response from Beach Custom Cleaning

"Thank you Kristen!"


Paulette S.
Dec 2017
5.0
Maid Service
Yes, I recommend this pro
They are great
Response from Beach Custom Cleaning

"Thank you Paulette!"


Shelly F.
Oct 2017
5.0
Maid Service
Yes, I recommend this pro
good job at reasonable price
Response from Beach Custom Cleaning

"Thank you Shelly!"


Tina G.
Jul 2017
4.5
Maid Service
Yes, I recommend this pro
The owner provider excellent customer service! Staff is friendly and dedicated to giving your home a great clean!
Response from Beach Custom Cleaning

"Thank you Tina!"

Showing 1-25 of 39

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Beach Custom Cleaning is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Beach Custom Cleaning accepts the following forms of payment: CreditCard
Yes, Beach Custom Cleaning offers free project estimates.
No, Beach Custom Cleaning does not offer eco-friendly accreditations.
No, Beach Custom Cleaning does not offer a senior discount.
No, Beach Custom Cleaning does not offer emergency services.
No, Beach Custom Cleaning does not offer warranties.

Contact Information

1304 Reading Court, Virginia Beach, VA 23451

Service Hours

Sunday:Closed
Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 5:00 PM
Saturday:Closed
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