Fitch Specialties LLC

I contacted Mr. Fitch in the morning about my water heater dying.  I had purchased a deal through Angie's List for a replacement.  He responded me in a prompt manner and was even apologetic that he could not come right away.  He arrived in the afternoon, and during the day he kept in contact with me to make sure that he had exactly what was needed for the job when he arrived and to update me on his arrival time.  Tim Fitch then called to tell me he was on his way.  He got to my home and got directly to work.  He was fast, efficient and got the water heater installed as promised.  I could not have been more pleased.  He answered all my questions and cleaned up the water and all the materials after the installation.  I could not have been more pleased with the work performed.  I would recommend this business to anyone who needs a water heater.  They provided a quality product at a reasonable price. 

I was very satisfied with the service and value provided by this company in replacing our old hot water heater.  I had an old unit that was in need of replacing so I purchased the deal on Angies List for a replacement electric hot water heater.  The Angies List deal from Fitch Specialties was almost half the price of a quote we received from another company.  Scheduling was easy, and the guys arrived promptly on a Friday morning as scheduled to replace the old unit.  We did have a hiccup with the water shutoff valve, but the company was responsive to this issue and the owner himself came out the very next day and took care of it.

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Called before he showed up quickly got to work. Recommended replacing some old pipes, gave a quote got to work fixed the problem all working well.  I would recommend this company to anyone needing plumbing work done. Gave me information on replacing my hot water tank.

There isn't much more I can say other than WOW.  Tim came out to our home, was incredibly friendly and informative.  He quickly got to work and got our water heater maintenance done.  I can't say enough good things about Fitch Specialties.  I will definitely use them again!

Excellent service

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Er Great the tech. Fixed it!!!! Simple as that and gave  advice of how to maintain the hea  my self in future... Thank you! !!!

I can not speak highly enough about my experience with this company. I found out (during a termite inspection) that my water heater was leaking pretty badly underneath the house.  I saw reviews for Fitch on Angie's list and a special for removing and replacing a water heater.  I bought the deal on Saturday afternoon, and email the circumstances to the company.  I received a reply requesting details within 24 hours (even though it was the weekend).  I was contacted by Tim (even though he was out of state on vacation).  Unfortunately, my furnace was 'encased' behind doors and bookshelves that had been installed by a previous owner, with the furnace and all it's pipes running in front of it. They came and looked at, spent time figuring out the best way to get the old unit out and a new one in - which was a real challenge. They came Wednesday, as scheduled, removed necessary pipes to get the old unit out, got the new unit in, and reconnected furnace pipes, etc.  They could not have been more professional and hard working, vaccumed and cleaned the place up after everything was done.  I would definately recommend them to others, and will use them again in the future!

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You know it is going to be a no-good-very-bad-rotten day when you go to take your morning shower and there is no hot water? it has happened before, and not that long ago, and you know what the problem is ? the hot water heater.
That was the start of my day at 5:30 and going into the utility room I saw that the hot water heater was leaking a steady stream into the emergency drain pan.  I turned off the water supply and then got onto Angie?s List to find a plumber.
I called Fitch Specialties and left a message and had a return call from the owner, Tim, within 15 minutes.  I explained the situation and Tim was at the house later that morning.  He arrived in a large van which contained all the supplies needed for the job ? including several water heaters.  This allowed him to work without once leaving to run and get supplies or part.
To jump to the end: we had a new tank-less water heater installed and working before Tim left that same day!  We?d rather be without power than without hot water so we were very pleased!
Tim did an amazing job and an incredible amount of work without assistance (other than me cleaning up some water and such) and without taking a break or leaving the house.  Start to finish he worked to remove the old, busted water heater and
install the new tank-less one.  This entailed running a new gas supply line (thankfully the incoming gas supply was right there at the utility room) and removing the old exhaust assembly.  Tim was able to put the new exhaust assembly into the old, existing hole through the wall ? which saved time and saved me from having to worry about yet another hole in the wall. Tim ran new piping and got the water running again the same day.  This is our 3rd water heater, and our 1st (and hopefully last) tank-less.
We?d recommend calling Tim Fitch of Fitch Specialties when you need help with plumbing.  He?ll certainly be the first one we call in the future.

When I started looking for gas water heater professional to furnish and install, I found Tim on Angie's List. It appeared that perhaps Tim could walk on water since the reviews that I read were all extremely positive. After hiring Tim, I can say that the reviews were correct; Tim was outstanding. He was all business and extremely knowledgeable. He showed up on schedule with all material required, removed the old gas water heater and installed new water heater. Further, at my request, he even provided pricing for extra work, ran drain line from water heater to garage sink and even repaired leak in copper water line in my crawl space. All work described was completed in a little over two (2) hours. My neighbors have Tim's number now. I will definitely call Tim if I have other projects that he would be interested in.

Very professional and informative. He had come by earlier to check the job and then sent an estimate by email. After I agreed to cost, an installation date was established. Job was done promptly and cleanup was done. I will request a maintenance contract for the future.

Tim was very punctual, professional and courteous. He drained, removed and replaced my upstairs hot water heater without making a mess.  The unit was rusted, however he ensured my carpet stayed spotless. I would like to thanks him and his team for  squeezing me in their tight schedule. They were superb at completing the task!

.Called company at 7:57am (they open at 8am) and the owner answer the phone.  After explaining to him that I had a leaking heater "flooding" my garage I asked if he could come and replace the heater.  I told him I had looked him up on Angie's List and wanted to do the job for the price advertised.  He (Tim) asked about height, stand, and flue  characteristics of the current unit.  After giving him the info he said he didn't have a crew available right away but that he could respond and be there (my house) before noon (and would call when he was ~30 mins out).  I got the call about 10am, Tim was at the house with the right size unit by 10:20am  , the unit was removed/replaced, filled and fired-up by 12:10pm.  After removing his tools, cleaning up the small amount of installation debris Tim was on the road with check in hand before 12:30pm.
  Overall a very good experience with a professional that was more than able to provide the service I needed at very short notice.  One more comment, Tim bought the unit that morning on my verbal commitment over the phone to hire his company.  When he arrived I reverified with him that he would honor the price given on Angie's list with a hand shake (not a written contract).  This hand shake was honored without any mention about extra fittings, taxes, transportation, removal of the old unit etc.  My receipt was e-mailed to me before he left the premises (he uses those hi-tech touch pads).
  What's not to like.

After moving into my new home in Carrollton VA several items were identified as needing repair or replacement. My Hot Water Heater was most troubling. I looked on Angies List to find a local plumber with a good rating. I found Fitch Specialities. I contact them and was treated very well. I was contacted by the owner concerning my issues. We set up an appointment for my issue to be inspected to determine a course of action. Mr. Fitch came out and found that I needed a new Hot Water Heater. He gave me a time that the work could be done. We agreed on the time. He showed up and replaced my Hot Water Heater in very quick time. I asked him to show me a couple of other items and he gladly assisted my wife and I with our Gas Fireplace and one of our troublesome toilets. He and his employee were very professional. I would recommend this company for any plumbing issue you may have. As a matter of fact he is coming back to fix the troublesome toilet.

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It did not. I am surprised that this company received the Supper Service Award.

The installation went smoothly:
A 40 gallon Rinnai natural gas water heater was installed
The contractors were punctual
Old water heater removed without any problems
Worked very quietly and neatly, no mess left behind
Job completed in less than 2 hours
I am a very satisfied customer and will gladly use his services for any future plumbing issues.

They were very professional. They gave us ball park estimates, but when the actual quote came back it was substantially higher than the estimates; however it was a very very detailed estimate.  I had gotten estimates from two other providers that were recommended, but I had to say both my husband and I felt that even though this was the highest price, we really felt that he knew what he was doing.  Paying this much money, I needed to make sure that we got the right person for the job.  The work hasn't been inspected yet, but they took care of everything.  The final inspection takes an entire day so we had to make sure we were home all day for it.  So when we get the inspection hopefully they will tell us that everything has been done correctly.

Called on phone talked to Timothy Fitch (owner of the company) He gave me a price and we set a date for one of his technicians to service the units. Technician arrive on time (was very personable) and serviced both units. We look forward to seeing them   again next year.

After failure of our the water conditioner serving our well, our Rinnai tankless heater quit producing hot water with any pressure.  We suspected it was clogged with rust and minerals and called Mr. Fitch at 5:30 one evening after finding him on Angies List.  A service person was at our home at 7:30 the next morning.  He cleaned the unit, ran descaling fluid through the lines, and changed the filter.  Then he tested the system and made some changes to improve water flow.  Finally, he went around to every faucet and showerhead to clear them of any sediment and debris from our compromised water.  We asked about getting on a regular maintenance plan and were added to an annual service schedule.  
We were impressed with the service specialist's knowledge and professionalism, and would not hesitate to have him back in our home.
We also received a 10% Angie's list discount.

I caught Mr. Fitch between jobs on a Friday. He came over, diagnosed the problem with the failed heater, and recommended replacement given its 8 year age and type. We spoke about my preferences and we considered options. He produced a proposal on the spot which I accepted. He and his employee did the work on Saturday morning. The completed installation was "This Old House" pretty with neat pipe dress, crimped fittings, pipes labeled, valves color coded for hot and cold, all required pressure tests, etc. The installation included all of the valves and fittings needed to perform the yearly cleaning procedure. All fittings are accessible and easily operated. A very professional finished job drawing praise from my renovation plumber when he added the optional recirculator.
A recirculator keeps the hot water header warm by periodically recirculating the water in the header. This convenience feature is about $1500 installed and integrates with the water heater controls. With this feature, warm water is instantly available for hand washing and the wait for shower water is significantly reduced.

• Tankless water heaters are pricy but have twice the service life of a conventional gas heater.
• They have the advantage of supplying all of the needs of a large household without going cool. No waiting between showers for the water heater to recover.

They require annual cleaning with vinegar, which plumbers don't like to do but is within the abilities of most home owners. Fitch Specialties includes all fixed valves and fittings needed to perform the procedure.