Victory Van Corporation - Allied Van lines

"Hi Member, I apologize for the delayed response, I had to pull and review your file from archives since your move was in 2014. I am sorry to hear that the move did not take place to your satisfaction. Looking over the notes in the file, when we checked in with you on load day; you confirmed the crew was doing a great job. Based on the file, it appears the crew was done loading by 7:00pm. Yes, that is a little later than expected, but we did complete the move out well before 10:00pm. You are correct in regards to the delivery being done over two days when it should have been one. This was an error on our end and a miscommunication with logistics on our end. We do strive to have ever move be as seamless as possible, at times mistakes can be made. I hope that you take our apologies for the logistical issues we had relating to your move and I welcome anymore feedback. Thank you,"

"Hi member! Thank you for reviewing our services; it was a pleasure handling your move. We appreciate your continued trust in Victory to be your preferred mover. I am happy to hear that we were able to quickly resolve the timing issue with the move out day. Best of luck in your new home. Stephanie"

"Hi Member, Thank you for taking the time to review our company. I am sorry to hear that you were disappointed with the survey that was completed. I looked over the survey that was done and it was recommended that we use three movers vs. the two purchased on the coupon. Our local move minimum consists of three men for four hours. I would be happy to check to see if an exception can be made to only use the two man crew. Please feel free to message me though here or contact me at 240-912-8520. Thank you, Stephanie"

"Hi member! Thank you for the 'A' grade! We appreciate you taking the time to grade us and your moving experience. Regards, Stephanie"

"Hi Member, Thank you for selecting Victory Van Corporation to handle your recent relocation and for taking the time to come back and post a review. I am happy to hear that we were able to service the move the way you needed and in the time needed. If you have any questions in the future, do not hesitate to contact us. Regards, Stephanie"

"Hi Member, Thank you for taking the time to post a review about your recent moving experience. I am so happy to hear that the move went well from start to finish. It is never fortunate when a claim needs to be filed but I am happy to hear that the claim was taken care for the damage to the wall and the sofa. Thank you again for allowing us to handle your recent relocation and if you need anything, we are just a phone call away. Regards, Stephanie"

"We thank you for your business and your time to come back and place a review. I am glad to hear that the packing went well. If you would like to share the feedback about the rest of the logistics of your move please, send us a message. We are thankful for all reviews so we can learn from our own customer experiences and how we can improve our services. Thank you, Stephanie"

"Hi Member, Thank you for taking the time to write your review and I apologize that we were not able to service your move. The Big Deal that you purchased applied to local moves only, even though you were moving a short distance away, it is still considered as an interstate move which is priced differently. It was also purchased before contacting our offices to inquire about the deal and confirming our availability to properly service your relocation, especially since you were planning to do your move within 5 days of your 1st contact with our company during the peak season for moving companies. Again, I apologize that we were not able to service your move and the Big Deal has been refunded back. Please feel free to call me directly if you have any other questions. Thank you, Stephanie"

"Hi member, Thank you for selecting Victory Van Corporation to handle your relocation needs as well as taking the time to write a review about your move. Our team is professionally trained to ensure that no damage is caused to any of your household good items or your residences. Thank you, Stephanie"

"Hi member, Thank for your time to post a review and for allowing us to handle your relocation needs. I am glad to hear that everything with the move went great and you sustained no damages, this is exactly what we strive for on each move. Thank you for recommending us, we love referrals! Thank you, Stephanie"

"Dear member, Thank you for taking the time to write a review and for allowing Victory Van to handle your recent relocation. I am delighted to hear that everything went smoothly with the move out of your sons’ possessions. All of our crews are professionally trained and move your items as if they were moving their own. We take great pride in ensuring the safe transportation of every piece we move. I am confident that the relocation will continue to go smooth until the final destination. Thank you, Stephanie"

"HI Member! Thank you for allowing us to handle your recent relocation and for taking time to write a review about your move, it was such a pleasure working with you. I am happy to hear that your move went according to plan and exceeded your expectations. We know normal day to day “life” can impact how you prepare for your move so we are here to help in any way that we can. If you need anything while you are getting settled in please do not hesitate to contact us. Thank you, Stephanie"

"Hi Member, Thank you for the review and most importantly allowing us to handle your recent relocation. I am glad to hear that despite a minor insurance claims everything went well. We are always happy to hear when things go well and that you take time from your day to write a review. If you need anything while you are getting settled in please feel free to contact us. Thank you, Stephanie"

"Hi member, Thank you for taking the time to write a review as well as allowing us to handle your recent relocation. I am glad to hear that everything with your loading/ delivery of your items went well. I understand there was some mix-up with that Mike told you originally for payment vs. what the policy is when your move coordinator went over it with you. She did bring this to our sales directors’ attention for follow up to ensure that everyone is providing the same accurate information. I will also share the packing concerns with operations for proper follow up with the crews. If you need anything in the future or would like us to handle the delivery of your items out of storage, feel free to contact our offices. Thank you, Stephanie"

"Hi Member, Thank you for taking the time to write a review and also allowing us to handle your relocation. I am glad to hear that everything went well with your move; we were on time and handled things with care. Despite the crew rushing at the end it is nice to hear that this was the best of your last four moves. I hope you are settling into your home well. If you have to move again we would love to have you back. Thank you, Stephanie"

"Member, Thank you for the time to provide us feedback as well as allowing us to handle your recent relocation. I am glad we were able to service your move upon your request of a next day move. When I was speaking with you as well as our other contact I did go over how the big deal can be used. It could be used as 3 hours of labor plus the 1 hour of travel time (covered in the 4 hours of the big deal that you purchased) or you could use the full 4 hours of labor and pay for the additional hour of travel time. Once that was finalized we determined that you would pay for any difference in cash once the move was actually completed and you saw how much time the move took. The move took 4 hours of labor (which was the estimated time), leaving the travel time difference. When we were discussing payment we determined that all was well and you were happy with how well the crew did. We even took care of an extra stop as you were unable to find a company to pick-up the items you wanted to donate. I hope that you are settling into your new home well and the new year is treating you well. If you need anything in the future or have any other questions I can help answer for you, please do not hesitate to contact me. Thank you, Stephanie"

"Hi member! Thank you for the time to write a review and allowing us to handle your moving services. I am so happy to hear that everything went great with your two moves. I know that the weather worked against us on one day but we were able to get everything done for you just as you requested. Moving can be stressful, especially when you are handling a move for someone else but I am glad you trusted us to fulfill your moving needs. Communication is a priority for us to ensure that we are doing our best and providing you the best service. I look forward to working with you again when you are ready to complete the rest the delivery of the shipments. Thank you, Stephanie"

"Hi member, Thank you for taking the time to write a review about our company. At times during the summer heat it is not uncommon that crews need to work slower and take additional breaks. When loading items onto a truck it can get very hot, sometimes reaching over 130 degrees inside. I apologize that we did not make it back out to pick up the boxes but I am glad to hear you were able to recycle them. The summer months are very busy but your calls should have been returned and answered. I hope you are settling into your new home with ease and if you have any other questions please do not hesitate to contact us. Thank you, Stephanie"

"Hi there! Thank you for taking the time to write a review and most importantly allowing us to handle your relocation. I know moving can be a stressful time for everyone involved. I apologize that we did not make the pickup day that we originally agreed too. We base our schedule around what is required to handle the move in a timely matter as well as the number of crew members needed. At times, unforeseen mechanical or personnel issues can happen which causes a schedule issue that we do not plan for. We value all customers so I am glad to hear that our discount was able to offset some of the stress and issues with the original date. If you need anything in the future please do not hesitate to contact our offices. Thank you, Stephanie"

"Hi there! Thank you for taking the time to write a review and most importantly allowing us to handle your relocation. I am sorry to hear about any damages that were sustained during the move. We try to handle all items with care but damages can happen. Did you receive the information from your move coordinator about the claim process? If not and you wish to peruse filing a claim you can contact our offices and we will be happy to guide you in the process to submit a claim. Despite the damages I am glad to hear that your overall experience was good. If you need anything in the future please do not hesitate to contact us. Thank you, Stephanie"

"Hi member, Thank you for taking the time to write a review and most importantly allowing us to handle your relocation. I am sorry to hear that you felt our communication was not as great as it should have been, given the circumstances of your shipment I am inclined to agree with you. Your shipment had what is called an overflow, where not everything fit on the truck that was assigned to haul. Since we did not plan for this, we had to send the small amount that could not fit via our express program. I would like to offer my apologies as your move coordinator because I was not aware of the overflow until the day before your driver arrived to deliver your shipment. Standard practice is for the driver to call the office and make customer service aware so we can explain to you the next steps. That did not happen on our end which started the miscommunication. When it was brought to my attention I took action right away and was able to let you know that your items would be leaving our office in the next day via a 3rd party carrier to get the remaining items to you as fast as possible. I kept in contact with you everyday to provide you the most accurate and up to date information as it was available to me. When the shipment arrived to the local agency it was scheduled to be delivered to you the next. Given the holiday you moved over we were able to get your remaining shipment to you as fast as possible with a minimal delay. Please accept my sincere apologies for any problems or extra stress that the delay, moving is stressful and it is never our intention to cause you any extra stress during this time. If you need anything please do not hesitate to contact me directly. Thank you, Stephanie"

"Hi there! Thank you for taking the time to write a review and most importantly allowing us to handle your relocation. I am delighted to hear that you had an easy move from start to finish. I know we faced some obstacles during your move but I am glad we were able to remain in contact to provide you the most up to date information. It is important to have an in home estimate done to provide you the most accurate and binding cost. If you need anything in the future please do not hesitate to contact us again because we are always happy to help. Thank you, Stephanie"

"Hi member, Thank you for allowing us to handle your relocation needs. I am sorry that you were displeased with our services during your move. After your shipment arrived and you did notify me about the missing vacuum and a search was started. I personally reached out to all parties involved but I was unsuccessful in locating the vacuum which you have filed a claim against. It is never fortunate when a claim needs to be filed but the process is fairly smooth and fair. If you need assist in filing the claim or getting a status (if not resolved) feel free to message use or you can email me (your coordinator) and I will be happy to help you. I wish you the best of luck in your new city and thank you for the opportunity to handle your move. Thank you, Stephanie"