Sterling Appliance

The best folks I’ve ever dealt with. Sales, service , delivery and installation all excellent. The installer Rafael Gomez was amazing he went above and beyond with the installation. Placing extra supports by using 2x4s to make sure the dishwasher fit perfectly.

I had a problem with the smell coming off a GE combo washer/dryer that I had just bought. I was so worried that "smell" wasn't something you could get help with. I am very sensitive to chemical smells, and this appliance was filling the house with a chemical smell. I went into the shop on Dransville road to get help and after talking with them, they called someone and that person said no problem. The salesperson had me smell the insides of the machines on the floor until we found one that didn't give off any chemical smell. I might have looked kind of foolish sniffing machines, but it was actually brillant. They took the smelly machine back and used the credit for the new machine I sniffed out. Everyone was a s nice as they could have been. Thank you so much, Sterling Appliance!

I went to the Leesburg location of Sterling Appliance. The store manager was very helpful and gave me a printout with the total cost including taxes and labor along with the GE and Electrolux products descriptions. No pressure just information. I came back the next day to pay for and schedule delivery, install the washer and dryer I selected. The 2 delivery men installed washer and dryer even tested it. They were very efficient. The machines were leveled and new cord, duct and steam function were installed. Removed old appliances which is helpful for us older customers. I don't think I would buy from any other store.

It was very good. They were nice people, and very responsive.

Went amazing, Nick (highly recommend) came out to assess the situation on my 18 yr old (double drawer) dishwasher... he was careful not to break anything in the process, began trouble shooting parts, found out that likely due to heat and moisture of a dishwasher - the connector on one of the controller boards seems to not making good enough contact. He cleaned the connectors on both drawers before reassembly, and I had two fully working 18 yr old drawers on the spot with no new parts needed. Nick was also helpful to recommend brands that were less likely to see repair after purchase, I wasn't sure if I'd go with Fisher & Paykel again in the future - but I've had so few problems, and even now at 18 yrs the machines are working like new... so with Nick's insightful inputs, I'll probably upgrade to the latest Fisher/Paykel double-drawer model when I get to that point. I'm an engineer by trade, so I already know many of the likely appliance trades - and Nick of Sterling Appliance did a great job... I wouldn't hesitate to recommend him to others, especially if you no idea about the appliances and need to trust the repair service. :) Nick did a wonderful job, explaining what his concerns were - and wasn't pushing a bunch of unnecessary alternatives... he was there to help me understand how to move forward.

Excellent; on-time arrival, professional technician, quality work at a price that was below expectation. I am almost looking forward to my next problem as I know the solution.

Excellent. They came early and they were very very nice and they did a fine job. We have used them before. We have been very happy with installation.

everything was done in less then 1 hour, very polite serviceman.

No service performed

Company helped me over the phone with my issue. They were very honest. Saved their info to my phone and will use them again for future issues.

Horrible. Their sales group is so good - still so good, but their service department is the worst. This spanned many months trying to get them to coordinate the repair. The repair man himself was great, but the person managing the scheduling and followup is incompetent. After letting the followups fall through the cracks more than once, not answering their phone and not returning calls, I finally had to go through sales to schedule a repair. Then, the morning of, someone, not the repair man himself, called to cancel the appointment. This is after months of waiting to get this far. I was not happy and when I complained about how frustrating the whole things was, he hung up on me. I was not yelling or being rude. I was telling his that the process I had to undergo was unworkable. He did call that evening, acting like nothing happened. I told him that we were finished with the company even though we had used them for years. Such a shame.

Sterling Appliance was excellent at conferring and advising appropriate replacements. The installers arrived on time and completed the job expeditiously.

Wonderful. Got a quick estimate, they answered my many questions. After I initially ordered one, I wanted a different model, they changed the order. Very satisfied. Have purchased from Sterling Appliance several times, no problems.

Went ok. It worked for one day, but then they had to come back out and replace the same part. Mohammed is always professional and knows what he is doing. We'd give higher rating, but can take some time to schedule an appointment, and then fairly big appointment window. We keep using them (3rd time or so) because the technician is very good, and quick to point out things that truly need addressed. Plus, no hassle or questions when they had to come back out to redo the fix. Prices are pretty standard with rest of the appliance cadre in the area.

Fixed within 2 hrs

Before tech arrived dryer started working. Tech ran dryer through a few short cycles. No tools used, suggested I run it as much as possible. Service charge applied is good for 30 days.

they were very professional and did a great job. Knew what needed to be done to have the problem resolved.

They tried to repair my washer and they told me it would be better to just replace the washer.

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Terrible. See above.

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I contacted Sterling Appliance when another company (All American Appliance) told me they couldn't order the control board.  Sterling Appliance said they could order the part and we scheduled a time for the repair person to come to my house.  They called me a few days later to let me know the part came in early and so I was able to reschedule the repair for an earlier date.  The repair person was on time and professional.  He inspected the machine and said yes, it needed the new control board.  He then let me know what it would cost for the repair and asked if I wanted him to go ahead.  He installed the new board and everything works great.  He left my laundry room clean and there weren't any new scratches on top on the washer or dryer (see the All American Appliance "D" review I wrote).  When the work was complete, he said that it took less time than expected so the cost was even less than what he quoted originally.  I will call Sterling Appliance in the future.

Denny at the Towncenter Plaza location was very helpful as I looked at which washer and dryer I wanted to purchase to replace my 25-year-old broken washer. Their price was several hundred dollars less than competitors, and I received a rebate for the installation. Installers were very professional. They made sure the machines were working before they left.

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