Shiner Exteriors

They were in time and did as they said they would do without interruption to us.

We have unique deck home which required specialized roofs - Shiner took great care of us - very happy with quality of work.

Initially I got estimates from Shiner and another company for the job.  Shiner's estimate was slightly higher, but decided to go with them based on 2 previous roofing jobs.  The salesman was a pleasure to work with.  Waited about 6 weeks for the job to start, which was expected.  When the work started the crew was there every day.  They were very hard-working, sometimes working 10 hours a day.  They were very knowledgeable and would answer all my questions and concerns and helped resolve design issues.  The entire job took about 3 weeks.  This was a big job with a lot of materials and it was noisy, as expected.  Note that if materials are left on the grass, it will die.  The crew cleaned up every night the best they could before going home.
The result is a very beautiful exterior, well worth the price paid and any inconvenience experienced or noise.  The quality of the work is excellent and very professional.  Every day I admire the James Hardie siding and the quality workmanship.  It will not require any painting, and I will be enjoying it for many years to come.  So glad this one is checked off the list.  Thanks to Shiner Roofing for the outstanding job.

As above - they  did 3 separate projects in 2014.  The second and third after they did a very good job replacing the roofing on our house - at a price that I felt was quite reasonable.

I interviewed many roofing contractors before choosing Shiner.  No other company measured up so I recommend Shiner Roofing unequivocally. I was pleased with all facets of the roofing installation from the initial meeting in early September, 2014 through the installation of roofing shingles and gutters to the post installation check.  Ask for Nathan to do your initial estimate.  Work began and was completed ahead of schedule and I received a credit too as the work was completed with less materials than estimated.  If you are looking to work with an ethical roofing company to do quality work  performed on time, choose Shiner.

The four workers who came did a fantastic job. They were fast, courteous and answered all my questions. They had the job done in less than a full day. Shortly after installation, one of the site managers came out to make sure we were happy with the results.

Bottom line - overall grade of "D" for unprofessional practice in not informing customer of confirmation policy at time of setting appointment.
I scheduled an appointment to have a Shiner rep come to my house to provide an estimate for window replacement. Shiner called twice the day prior to confirm but when they weren't able to reach me personally they cancelled the appointment via voicemail on the second message.
I spoke with a Shiner rep the morning of the appointment to ask why they cancelled and was told it was because they couldn't talk to me to confirm. The rep was pleasant enough, no issues there, she did a fine job. However, the issue here is that their cancellation policy was never articulated upfront.
There is a significant difference between stated policy - "you can expect us to call you 24-48 hours ahead" and what the policy is in practice, which is - if we don't speak with you the day prior we will unilaterally cancel. Had they told me this, I would have made a point to call them myself to confirm vice understanding the policy is simply a reminder call the day ahead.
There are other ways they could have accomplished their confirmation such as calling 2-3 days out and letting me know they would cancel if they didn't talk to me, or easiest of all, communicate the policy upfront so there is no confusion and subsequent inconvenience to the customer. Most other companies I have dealt with operate this way.

         Price:
    
        
        While Shiner's estimate was about 10 to 15% higher than the other 4
        Angie's List A+ rated candidates, Shiner's quote was complete that it
        included items and work not covered in any of the others. That is,.
        There were no ?extras? or surprises. Shiner was very liberal in their
        performing of extra work over and above the contract and simply did not
        charge us for items that were identified as potential extra cost items
        by the others. However, when an extra cost structural item did surface,
        Shiner was extremely generous with a charges that could have only been
        their cost. I'm certain that our overall cost would have greatly
        exceeded any of the other estimates we received from the other
        contractors, and in all likelihood, would have greatly exceeded the
        final bill we received from Shiner.
        
        
        
        
        
        Other Angies' A+ listed Contractors:
        
        
        We solicited and interviewed four other Angie's A+ listed roofing
        contractors . While all other four contractors were professional, polite and appeared
        reasonably versed and competent on the topic of roofs, none of the
        others identified the roof ventilation deficiencies or certain other
        architectural nuances and intricacies with our roof. Shiner was able to
        identify and discuss in sufficient technical detail ? performance
        aspects, vulnerabilities as well as some history of our roof ? while,
        none of the others could explain.
        
        
        Because we fully expected surprises in the structure, items that could
        not have possibly be predicted without a full tear down and inspection,
        Shiner was the only candidate that I had any confidence in that would be
        able to address and resolve whatever they came across with effective
        professional execution.
        
        
        
        We selected Shiner and we were not disappointed.

Their performance was as follows:
        
        
        They carried out the work with military precision. The crews are briefed
        on issues beforehand in the morning at their office and operate
        effectively like a Swiss watch with all materials and tools on-hand.
        
        The personnel are long-time Shiner employees and all are very proud of
        their work and appear happy in their work. None are ?pick-up? employees.
        They all speak well of their employer. I met and got to know all the
        crew members. Each one was a skilled craftsman, with many being
        foreman-class quality. I couldn't discern a novice among them. Moreover,
        I was impressed by their ability to execute the work with the most
        minimum of talk - They knew their job, they knew what the next guy was
        supposed to do, and they did this many times before.
        
        
        The crews Came Early and Left Late ? that is, in the morning, the crew
        cars would quietly park alongside the home entrance where they would
        have their coffee and prepare for the day. Often, they would show up and
        coalesce at least one half hour before commencement of work. They
        wouldn't leave for the day until they reached a solid stopping point,
        waterproof and protect any exposed roof, tools and materials stowed and
        covered, debris cleaned, and the site restored to 100%. In our case of
        having many dogs, the crews were very mindful of keeping the gates
        closed, and additionally, all crew members were dog friendly.
        
        
        Quality:
The quality is A1++. Its been about 4 months now since Shiner
came and left, and we are so pleased we selected them. Our roof is a
show-piece and will outlast us.

They came out about probably six years ago. The caveat to that is I thought I had a problem three years ago and they came out. Even though there had been moisture, it was a fluke and there really wasn’t anything and they told me I did not need work. So, that was pretty impressive. They do the best quality work.

While the office staff was awesome. I was horrified by the actual sales "professional" that came to my house. Holy terrible Batman! Not only was Shiner waaaaaay over every other estimate I've had. Talk about giving me the hard sell. Might I also mention, it really looks bad when your sales guy shows up at my house stinking like he's already had a drink at 1 p.m. in the afternoon!!! NO really strong mouthwash really doesn't hide that smell. I wouldn't use this roofer ever.

unknown

Job was very complete, done on time and team was very professional and did per what they agreed with the customer.

This was my second time using Shiner. I was pleased with how it looked from the outside and interior. They tried to match the interior ceiling panels on my porch as closely as possible. I also found no signs of any debris left behind. Would hire them them again, no problem.

Scheduling was a minor issue.  This is probably the nature of the business, but a 30 day window of when they will do the work really doesn't cut it for most people.  Once they ordered the materials they were able to place me on the schedule and the work was done in a few days.  
During the initial visit I was led to believe that my landscaping would be covered to protect plants and bushes.  This was not the case.  When I arrived home from work at 3:30 pm (they started at 9:00 am) nothing was covered and the roofers were throwing stuff off of the roof - landing where ever.  There was even debris in the tree on the front side of the townhouse.  
But what really has caused me to rate this vendor so low is the additional cost of $140 for "replacement of 2 sheets of plywood".  What I take exception to is the fact that this was not discussed with me in advance, but simply placed on my bill.  At a minimum someone should have called me in advance of my receiving the bill to tell me there would be an additional charge and the reason for the charge.  And really, they couldn't eat the cost of $140 dollars out of what I expect to be a large profit margin on roofing?
Since it's a replacement roof I really can't address the issue of quality beyond how my plants were treated.  Only time and lots of heavy rain storms will give me an indication of what their work quality is really like.

09/16/14 - Update:   It seems I wrote my review too soon.  Before contacting the company about the additional charges I took a look at the front and back of my roof.   The workers had removed the external dome attic fan!  I sent an email to Meghan Bowers on 09/05 asking about the charges and the missing fan.  Within 5 minutes I got what seemed to be a standard reply - there was rotting wood that needed to be replaced and the attic fan isn't needed with a ridge vent. I replied that this wasn't consistent with what Dave Wahrendorff and I discussed.  He told me that removal of the fan would cost extra due to labor and the plywood needed to cover the hole.  I clearly told him to leave the fan in place.  My contract did not specify its removal.  Meghan said that Andrew Renaux or Dave Wahrendorff would get back to me the that following Monday the 8th. I never received a call or email from anyone.  Today on 09/16 Tiffany from accounting called me about the payment.  So much for customer service.  After receiving her voice message I sent an e-mail to Meghan, Andrew and Dave telling them that I was about to settle payment and would be updating my Angies's List review.  In less than 5 minutes I received an e-mail from both Andrew and Dave.  Dave's e-mail basically stated that he had talked to Andrew and thought Andrew was handling it.  Andrew's e-mail contained an offer to remove $70 from my bill.  I declined his offer and made it clear we were pass the point of any goodwill gestures on their part.  Neither one of the email messages included an explanation of why my attic fan was removed, an apology for that, why I wasn't notified in advance of the additional charges, or an apology for not getting back to me on this issue.  The action I received on this issue today was clearly prompted by my mention of a review on Angie's List.

Likes the “Project Manager” keeping us informed and updated. Guys working here were great. Cleaned all up too. Alerted us to rotting area etc. Very pleased with the staff work. Looks good. Owner came to check, nice!! Appreciated. Fair price.

They were punctual, and the person who came out was very knowledgeable. The estimate went well.

We contacted three roofing companies - all Angie's List members.  One only provided a verbal estimate.  One provided a better price (at its face) but left so many ambiguities that we were afraid of many "upcharges".
Shiner - in the person of Bill McGarvey - spent an hour going on the roof, providing us with instant photographic evidence of what work was to be done.  He provided a very detailed price estimate, and worked with us on scheduling (we had to deal with our HOA given that we were changing the shingle style...)
The crew showed up on Monday at 8AM.  By noon, they had the entire roof (main house, garage and screened porch) stripped, rotted wood replaced, and weatherproofing down.  At about 3:00, the rain started.  When I returned home at 5:30, the crew (led by foreman Isaii and field supervisor Andy) was still at work putting tarps on the unfinished roof surfaces and cleaning up the grounds.
They got washed out on Tuesday but Wednesday they returned, and when I stopped by the house at noon, they were finished and almost completely packed up.  A day and a half of labor - not surprising given the crew size (at least six, maybe seven men) and the teamwork they exhibited.   Every man seemed to know exactly what he was supposed to do, and when.
The gutter crew showed up on Thursday and were every bit as efficient as the roofing team. 
Shiner's team excelled.  We've already recommended them to two friends who need roof work.

The estimator ( Dave Wahrendorff) came on time was very friendly and knowledgeable. The estimate was to either fix my problem with the ridge vent or replace the entire thing. I thought both figures for the work were slightly high but fair. The problem came later. I choose to go with a competitor to just fix the vent because I liked their price better than Shiners. Anyhow a couple of weeks after Shiners estimate I received an unsolicited phone call from someone at Shiner named ( Sophia Jones). I figured maybe there was some issue because in the message she did not leave any specific information regarding her call. She just stated to call her back. Before I could do so Ms. Jones sends me an e-mail trying to sell me on unsolicited services. I was annoyed with the fact the phone call made it seem important and all it was about was trying to sell me more services I did not ask for or needed. I just blew it off figuring it was just something they did once and once I did not respond it would cease. I WAS WRONG! This woman continued to call every few weeks leaving messages on my home phone, my cell phone and via e-mail. Every phone message was the same (As if I owed them money or something) Mr. XXXXX this is Sophia Jones from Shiner roofing please call me back at (Phone Number). Finally today 8/6/14 I had enough and replied to Ms. Jones e-mail and told her to end her communication with me. I would of done this sooner had it not been for them constantly calling and e-mail during business hours while I was at work.
Talk about the wrong way to try and win new business! I will never do business with this company in the future nor will I recommend them to anyone in my neighborhood!
 
Update: 8/18/2014
My response to Shiner Roofing's response on my review. I am posting the email sent from Sophia Jones and Shiner Roofing in order to show that their constant harassment had nothing to do with reviewing a site visit or to do a quality survey. It was nothing but using all my contact information to sell me unsolicited services. All the e-mails were exactly the same. No mention of a survey or asking me to inform them how the site visit went.

Hello Xxxxxx, 
 
We've got some great news for you . Each year we offer our past and future customers
an opportunity to save money on the additional home improvement projects they
may be considering. Many of you have expressed the desire to improve your home
on a "gradual basis", so now is your chance to tackle another project and save
some money at the same time.
 
Have you thought about making your home more energy efficient by installing new
windows or doors? Did you know that wrapping the exterior wood on your home or
installing gutter helmets could make your property a lot more maintenance-free? 
Our consultants are in your area over the next couple of weeks. We would like to
have them stop by and answer any questions you may have.
 
If your home needs replacement windows, siding, soffit/fascia, gutters, doors,
attic insulation or roofing, now's a great time to act. Simply give us a call at
(703) 560-7663 to schedule a free, no-obligation estimate on the project you are
considering.
 
Thanks again for choosing Shiner. We look forward to helping you take advantage of this
offer.

Thank you,
Sopheia Jones
(703)560-7663
Ext 116

When the roof of our 1994 townhouse was inspected last year (original roof), we were told that it was in decent shape and would last another five years.  We, therefore, opted to have the leaks repaired as opposed to replacing the entire roof.  Big mistake and waste of money! One year and six months later the roof has developed a new sizable leak.  Shiner informs that we are outside the one year warranty period; so despite their misguided advice, they will do nothing for us other than come out and provide an estimate.

Fantastic.  First, this is a "class" operation.  Efficient scheduling, personable and knowledgeable estimation, quality installation by courteous staff and great follow-up.
They were very professional from beginning to end and excellent value for investment.  The job site was meticulous/clean, the work crew worked fast, but expertly, and were very friendly.  And they knew the work to be performed and did it well.
Impressed by the pricing and attention to detail.
Would use them without hesitation the next time I need roofing, siding and gutter work done.   They are one of the few companies out there that understand copper gutters and slate roofs and seem dedicated to quality.
Scheduling is very efficient and organized/professional.  
Use them and you won't be disappointed.

unknown

unknown

unknown

It was a pleasure doing business with Shiner Roofing.
Starting with the request for an estimate on the new roof. The office staff was
efficient and set up the appointment to meet our schedule. The estimator
arrived on time. He was polite and professional. We liked the fact that the
estimator actually went up into our attic to look for water damage before
giving us the final estimate. He answered all of our questions and discussed
the materials they planned to use. When it came time to schedule the work the
office staff kept us posted about dates and changes due to rain. We found this
very helpful. The crew that came to do the work arrived on time. They were very
respectful of our property and they cleaned everything up when they were done.
This is the second time we have used Shiner Roofing for a
home repair. The work was well done both times. We highly recommend them. 

First, I gave Shiner the D mark due to specific incidents detailed below.  They are very proficient in putting on siding and my house looks wonderful.  Both the salesman and the field supervisor were very good.  The people at the office were responsive to my needs.  The crew was always very polite.
While the crew I had was very proficient in putting on the siding, they were pretty careless in treating the fixtures attached to my house.  On the first day, they burst a water pipe under the kitchen sink which was feeding the water faucet on the wall outside.  This happened because they were pulling the faucet way out from the wall, in order to place some backing behind it.  In doing so, the water pipe under the sink was pulled along with the faucet and this caused it to rupture.  A plumber had to be called to fix the situation and while he was there the crew was still pulling on the faucet and he had to shout at them to cut it out!
On the second day, the crew somehow managed to cut a wire leading from the outside heat pump/ac to the air handler in the attic which knocked out the A/C for several days.  Also on the second day, someone pulled the Verizon cable on a wall right out of its connection inside the wall, which led to our WiFi upstairs.  Thus no internet for several days.  
These incidents were not caused by any "vibration" which we had been informed about.  I would advise any Angie's List member who decides to use Shiner in the future to make sure and have a close conversation with the crew chief concerning protection of fixtures that lead into the house.