"Thank you for your business."

"you asked if we could come today and mow your lawn. I told you we don’t have crews on standby waiting to go out but we can call you to set up a time to meet you. You said no you will find someone today. I just said good luck."

"X"

"Thank you for your kind words."

"Thank you for your business and kind review."

"Thank you for your business and the nice review."

"Thank you."

"Thank you for your business."

"We do pay attention to all the web request we get daily. I personally get a email notification with your request. We never received your web request so I asked my web designer to check the site and see if it was in the background. It was and she has no idea why we did not get your request. We received another request 7 min before your. We have her monitoring and looking into why this may have happened. It has happened another time since she was monitoring. We still don't know why but we are trying to figure it out. We rely on technology and sometimes it fails us."

"Thank you. We take lots of pride in providing great service. Thank you for your business."

"This is obviously what can happen when a business decides to terminate a relationship with a client. During our over 20 years in business I can count the number of times we have had to do this on one hand. Even though this member was rude and demeaning during most every communication we continually tried to please him. The complaints were never ending and they always seemed to be followed with a demand to either completely void an invoice or significantly reduce it. The final straw was when this member flat out said that he would, under no circumstance, pay an invoice for a turf treatment if a flag was not left in his lawn. It was explained to him that turf treatment flags are always left on lawns but once we leave the property we have absolutely no control over what happens to them. This seemed to fall on deaf ears and as a result a very polite and professional letter was sent to this member terminating services."

"Dear Angie's List member this is just false. Accepting a credit card for payment was never an issue. Actually in this situation it was preferred as it would have sped up our process. The issue we had (and the only one preventing the work from proceeding) was your refusal to sign the contract agreeing to the Scope of Work that was laid out in the proposal. This was explained to you very clearly in email and over the phone on several occasions. No signature meant work would not proceed. In this day and age of technology providing a signature on a contract is easy if someone wants to do it. We are an honest company trying to provide a great service to our clients. When a potential client behaves in the manner that this Angie's List member did it sends up red flags. We have learned the hard way that we cannot do business without a signed contact and a deposit. In order for the playing field to be level and fair rules have to be followed."