John Nugent & Sons Inc

I contacted John Nugent & Sons approximately 3 weeks in advance of the service date to schedule my annual gas furnace and whole house humidifier inspection, activation, and filter replacements. Greg, the Nugent technican arrived within the scheduled time frame. I very much appreciated the phone call from the company about 30 minutes prior to his arrival to confirm the appointment. Greg inspected the unit and replaced the filters as needed. The whole house humidifier can be temperamental, but Greg persisted and was successful regulating the water flow and filter function. I was interested in purchasing an annual service contract for the furnace and A/C, so the $199 includes an A/C inspection and service in the spring. I was very pleased with the service provided by John Nugent & Sons and recommend them for any residential HVAC needs.

Moved on to another company more interested in serving its customers.

Thorough planning and preparation, with attention to owner's needs and preferences, made the job run smoothly and on schedule. Technicians were knowledgeable, polite, hardworking, and cleaned up completely. A pleasure to work with.

The sales representative explained to us that we could install a bypass whole house humidifier at the same time that we replaced our old furnace. The work was scheduled within a few days. The workers arrived on time and moved our water heater in order to have room to remove the old furnace and install the new one. The work was done in a few hours. The technicians cleaned everything up when they were finished and took the time to show me how to use the new thermostat. They were professional and efficient. A few days later I noticed that there was a small leak coming from the water heater. A representative came and fixed it within an hour of my call.

1. HVAC - When I changed my air filter in the HVAC, I noticed rusting in the filter and then noticed some dripping in the unit. The technician was prompt and professional. He tested several options and determined the leak was simply condensation from the line (it was during the height of summer), rather than a leak. He simply taped up the line for insulation and charged the standard fee for an assessment ($95). I was pleased that he explained everything he was doing (overfilling the pan, cranking up the air) and the reasoning behind his assessment. 2. Plumbing - The plumber (Danny) initially diagnosed the smell was simply from dry traps and stated he wouldn't even charge me, which was certainly more than generous considering he had made the trip. I said thanks, but explained that probably wasn't the case. He did a more thorough inspection and decided the tank needed to be sealed. When I called Nugent and expressed my doubts on that conclusion (for a variety of reasons), the technician's boss (Oscar?) explained why that step needed to be taken first even if it was unlikely to be the cause (kind of like a differential diagnosis by a medical doctor, it seems). Nugent later decided they couldn't do the work, but referred me to a septic company, who hasn't fixed the problem (yet) - but does seem knowledgeable. This is a long way of saying, even though they didn't fix the problem, Nugent has been a pleasure to deal with due to their professionalism, knowledge, prompt responses, business contacts, and great customer service. 3. I called for a chandelier installation and the receptionist said they no longer had an electrician on staff at Nugent, but referred me to Benchmark Electric. Benchmark was excellent - very prompt and even came before my work hours (7am) to install one of the chandeliers. Two chandeliers were installed ($150 per trip) and both were done very well. In one instance, when the electrician removed the original light fixture, he discovered an extremely outdated and incompatible box (my house is 100 years old), but the was able to reconfigure the box to fit the more modern chandelier apparatus. Prompt, courteous, and professional.

Very well. Something got broken during his thorough check, but he was honest about it and had it ordered and replaced within a week. Brian is highly recommended.

When we returned home to a cold house on Friday evening we knew that there was a problem with the furnace. After calling three companies, I received a reply from two . The first company would charge me a $165 weekend service fee plus parts. Nugent & Sons quoted me a fee of only $95. Neither company would come and fix the problem on that Friday night. So, we made an appointment with Nugent for Saturday morning. They showed up promptly and found the problem was a burned out igniter. After getting an estimate, I decided that for a few dollars more, I could purchase a one year service contract. The original price was a $95 weekend charge plus about $335 for the part. I thought that the price for the part was rather high. Other than the high priced part, I was satisfied with the work.

They scheduled me for about 3 weeks out, since it was heavy inspection season for their maintenance contract holders. When the day came, Michael showed up about an hour into my 4 hour window. They called 30 minutes before he got there to tell me. He did a full inspection of the system, took the panels off, asked questions, described everything he was doing and checking (and why! awesome) to the clueless homeowner. He gave helpful hints for maintenance and troubleshooting. He changed out the filter and cleaned my humidifier, and showed me how to do it from here on out. He then found a problem with air flow through the unit, which he did a good bit of troubleshooting on. We had the sense that the unit wasn't working quite as well as it should. When he checked the parts, they were pretty dirty, and we talked about the floor refinishing we'd had done earlier in the year. The dust and particles from that had clogged up the heat coil, we thought, restricting the air flow. Michael scheduled me for the next morning to come in for two hours to clean. Again, they called before and he was right on time. On the second day I left him alone to do his cleaning, which he had to take the whole unit apart to do on three different areas. Once clean, he retested the system and we have better airflow, good temp readings and proper operation, which should save us some money and a lot of wear and tear on the unit itself. I am extremely happy I called. It was worth the money to get the repair done properly, and I feel now that I know enough to troubleshoot and know when to call in the pros at Nugent again in the future. We couldn't have been happier with Michael's service, the help he gave us and the professional manner in which he did his job.

Had another appointment with Nugent for HVAC a few days later, so they scheduled the plumber to come at the same day/time window, which was really helpful. They said they'd call 30 minutes before he came, they did and he was on time. The cost of the visit was supposed to be $95, and they said if we had work done that day, they'd apply the $95 visit charge to the work. Fair enough. The plumber got there, took a look (and a smell) at the sinks, and explained that the smell was not sewer gas, but bacteria built up under the drain and up into the sink overflow areas under the drain. He showed me how to take out the drain plug, by loosening the one screw under the sink and pulling it out, then showed me where to clean. He did that on two sinks. He then charged me $140. The extra $45 was for, I guess, unscrewing the drain plugs, an operation which took him about as long as it took you to read this sentence. I thought this was an unprofessional upcharge on top of the $95 bucks which I paid to have him come out, and the fact that this call required no work at all on his part (he didn't even bring tools to the door, which I suspect might have been due to the fact that they probably get a lot of "funny smell" calls which end up being the same thing). I'm an adult and was ready to pay the $95 for my own education, which I will hopefully leverage to save plumber calls in the future to really important plumbing matters. The extra charge seemed like a lot of overkill. Whether driven by company policy or commission or whatever, I don't know, but I had also had Nugent's HVAC team out at the house doing over $500 worth of work on my HVAC system on the same day, so, again, just kind of seemed like salt in the wound. That said, the plumber was personally very professional, on time, helpful and I would call Nugent again based upon their reputation if I had a real plumbing problem. Hopefully my loyalty would be recognized next time.

It went extremely well. Dave and Brian arrived on time, were very friendly and professional, fixed our problem, and provided helpful advice on how to prevent a recurrance of the issue. And they even provided us a pleasant surprise by giving us a special discount for being an Angie's List member, even though they had not publicized such a discount. I was very impressed with them and would recommend them strongly to others.

We called a number of companies for quotes. The salesperson for Nugent and Sons arrived on time and went over the system with me. While the labor and material he described was in line with the other companies we spoke to, the amount of detail and information he shared with us regarding the process was much more detailed than any other company we spoke to. He thoroughly inspected our home and our system and we felt comfortable with Nugent's understanding of our current HVAC system. The price we were quoted stood solidly in between the highest and lowest quotes we received and in addition their schedule fit well with ours. It took two days to replace the two systems; the crew was professional and courteous. They installed the system on one of the days where we had an extreme amount of rain and ran upstairs to point out a seeping area underneath the chimney that they had noticed as they were working. Once the job was complete they explained the systems to me, and showed me the details of all the work they had done. The salesman came by to make sure I was happy with the installation. Overall, my wife and I were extremely pleased with the level of service provided.

Overall, the technician was very professional and courteous, and I really appreciated the time we took to explain everything to me. I decided to pay for a service agreement give my positive experience with them.

I called the company.They came at the agreed time to give the estimate. They explained how only the 600 series humidifier would fit (other companies gave an estimate over the phone for a 700 series without looking at my furnace setup). On the day of the install, they arrived on time and did a good job. They explained the operation before they left. They very professional and courteous. They even installed a new thermostat for me even though that was not included in the quote and showed me how to operate the programmable thermostat. I would definitely use them again. Their front office staff is very friendly and polite.

Urgent need for replacement of furnace and water heater due to water damage caused by Tropical Storm Lee. Contacted John Nugent & Sons, Inc. on Sept 12; an estimate was provided Sept 13; work was completed on Sept 15. Very professional, timely and the price was right.

Overall I was very satisfied and recommend this company highly.

On Friday morning I went downstairs and heard water dripping (and I had nothing turned on), and when I opened the door to our laundry room, I discovered that our water heater had sprung a leak! Water was coming out at a steady rate and had already flooded that room and part of our bottom floor. I immediately called John Nugent & Sons, and they were spectacular. The extremely calm woman who answers the phone (in my panic I've forgotten everyone's name, unfortunately) connected me to a supervisor, who calmly and patiently walked me through turning off the main water valve (for some reason I had no idea where it was located) and the water to the water heater. A very short time later two technicians arrived and replaced the water heater and answered all of my questions. I can't adequately describe just how frantic I was and just how helpful they all were. I called John Nugent & Sons because I had had a very good experience with them in the past regarding our furnace and our air conditioner. They were excellent in every regard. To anyone reading this: If your water heater is near 15 years old (as ours was), you might consider replacing it before you experience the same situation.

It was hot. They showed up and fixed it. Great job!

It went very well. See above.

Record rains and what happens, the sump pump stops working! To make matters worse, floods everywhere have every contractor busy for weeks! I logged-on to Angieslist, and found John Nugent & Sons Inc. When I called and explained my situation and how I got their number, they indicated they could have someone out to my house within 3 hours! Of course, they wanted to know if I could get the swimming pool in my basement drained by then! I assured them that I could. With that being said, 3 hours later, Oscar arrived to replace the pump! WOW - is all I can say! You just can't find service like that anymore!

There was massive basement flooding, which cut off our hot water heater. The heater says to contact a professional before re-lighting the pilot light after water has gotten into the unit so we called Nugent and Sons. The receptionist and the technician were both really professional and prompt, giving us a 4 hour time window and calling 30 min prior to his arrival to let me know he was on his way. They ended up giving me a break on the price as well. He also checked to be sure my sump pumps were working - and did not charge me for that, which gave me extra peace of mind given the crazy flooding.

There was confusion with the dispatcher the first day, and they had to come back the second day to replace the pump, which was working before they came.

We were very happy with the entire experience, and felt that the price was fair for the job. We will definitely be calling John Nugent & Sons next time we have HVAC problems.

The attention to detail was great; very through and knowledgeable in what they were talking about. Could have upsold us, but didn't based on what we needed. Very clear about the pricing and options. They were also very prompt in getting the job done along with their being professionalism. They also did a great job with telling us about all the federal and state rebates and tax credits that were available to us.

John Nugent and Sons, Inc. is the best company that I ever dealt with from the beginning until the end of the job! All of their people were honest, polite, reliable, efficient, punctual, knowledgeable and very professional. My air conditioner was not working in the middle of a heat wave and the gentlemen who gave me the estimate returned the next day to charge my old air conditioner unit for free, while the company that had repaired it six weeks earlier gave me an appointment for two weeks later. The foreman from John Nugent and Sons, Inc. came the day after the estimator to take measurements and two other gentleman successfully installed the new unit within a weeks time. I highly recommend this company to anyone and everyone! I could not be happier with their performance!

They initially came out once because the AC stopped. He filled it with freeon and told me that it was just a temporary fix. They came back the next day when it stopped due to freon leaking. We talked about looking for the leak and fixing the problem, but I made the decision to buy a new air conditioner due to the age of the unit and the cost of the repair. He said it might take some time to install the air conditioner and offered to bring me a window air conditioner while I was waiting, but I said I would be fine. They called the next day to tell me they had a unit and the time to install it. I said that would be fine and they came out and did the work and everything is working wonderfully.