DryHome Roofing & Siding Inc
About us
DryHome Roofing & Siding was recently honored as Residential Roofing Contractor of the Year by Roofing Contractor Magazine. The prestigious title is bestowed once a year on the contractor that embodies specific characteristics such as superior customer service, community involvement, and a rewarding work atmosphere. We have been in business since 1988 and are proud of our achievements and level of success. We know that the only measure of our success is the satisfaction of our customers. We are committed and determined to provide our customers with quality work while promoting an honest and reliable service.
Business highlights
Services we offer
Roofing, Sun Tunnels, flat roof, gutters, roof inspections & roof repairs, siding (including installation of James Hardie products), skylights, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 0% |
"I didn’t meet with the author of this Member Comment. I met with her husband. He and I discussed his roof and window project. He had already gotten 12 other estimates from 6 other companies and was filling out a spreadsheet comparison. He appeared overwhelmed with all his window quotes. I offered to assist in comparing ‘apples to apples.’ We sat down and reviewed all his estimates for over an hour. He agreed that another estimate wouldn’t be needed as he had already decided on a brand of window and company. He said he appreciated the help in deciphering the various contract proposals. I was glad to be of assistance and he thanked me as I left."
Dry Home showed up when they said they would, did excellent work and thoroughly cleaned up afterward. I am completely satisfied with my experience and grateful for their willingness to work with my specific needs.
and when they investigated it noticed that the plywood on the roof was mushy. They suggested I have someone look at this. I did.
The initial quote was vast in scope and hugely expensive. I simply couldn't afford it.
I knew of Dry Home's reputation because of Angie's List and reviews in the Best Pick Reports 2012-Fairfax County. Also seeing signs in my area that they were doing roofing. I called them in early December. Due to hurricane damage in the areat, call volume was high. When I called the main number at Dry Home, I was directed to a web site to enter my request and contact information with an apology and a promise by DH to return the call asap. My call was returned the next day. Due to conflicts with my schedule, an appointment was not set up until December 21.
The representative was prompt, courteous, and informative. He had a professional background in building industry. He listened to my situation. He examined and measured my roof. He explained possible courses of actions for my roof, what was essential if there was no need to replace all sheathing and what to expect if they did. He explained the process and the time line. He showed me choices of material and what would give me value. He suggested an attic fan since I didn't have one. I knew they were a good idea but as this is an older home it didn't originally have one. The approximate cost of having an electrician hook up the fan was also disclosed as they do not connect the wires). All the flashings were replaced. They check to see if pets are around so you know to keep them indoors and out of harms way, gates closed.
The big day arrived. My only job had been to make sure that patio furniture, big pots, etc. be moved away from the house. They arrived early and ready to go. They prepped the area and got started. As it turned out my roof was a soggy disaster and the job took 2 days. Aside from the tapping sound inside and the vehicles and equipment outside, you wouldn't have known the crew was there. The were quiet, courteous, and moved with speed that was highly efficient and practiced. Afterwards they cleaned up every scrap of debris that had escaped and used a magnetic rake to maximize cleanup.
And if you have read this far a word about my first impression of the crew. They arrived early morning promptly-not within a "4hr window".They all had nice haircuts and were clean shaven, They had on proper work cloths in good repair. They had on good work boots. They had proper tools, ultra neat organization. They were pro's
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I understand your minimum charge is $275, so since I've had 5 prior repairs for less than that amount, I was willing to pay upto $275. Once I was told, "It will be more than $275," I did not need to hear anymore. I am aware $275 would provide plenty of profit for 7 shingles, when I have the materials.
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In fact, a smart contractor would drive around the neighborhood and see that about 1/4 of the homes have shingle issues and would offer a couple days when they would come out and do repairs on all the houses for, let's say, $200 for upto 8 shingles. What you would get is a couple days of work with a lot of homeowners, in one community (very efficient), that may also consider you for full roof replacement in the near future. I will find someone in line with my prior cost for repairs.
I was not here when they did the work, but they completed the roof in one day and followed up the next day with the gutters. It was an easy job with no surprises - although he warned me they might have to replace a small amount of the plywood if needed. (Did not need to be done.) They followed up 2 weeks later with a final inspection and cleanup, if needed (it didn't). I would recommend this company to anyone who needed work done on their roof or gutters. They are very professional.
When we received the proposal and the price (by email and also by snail mail) the prices were reasonable and better than two of the contractors we'd considered previously. After final approval by the Reston, VA HOA Design Review Board, we were able to get the work scheduled with Dry Home.
The day Jim and his crew arrived to start the project, we talked again about placement of the skylights. We determined it was best to have the two skylights together with only the truss separating them which meant a different "gutter" mount would need to be ordered and delay the job. Jim was very willing to make the change and reschedule the skylights for another day, and he and his crew installed the Sun Tunnels that first day. They returned a few days later, having rushed the shipping of the new part in order to install the skylights sooner. It took several more days and trips for the drywall to receive multiple coats of mud and sanding, and finally two coats of paint. The finish work is excellent.
Jim Baker and his crew were prompt, friendly, meticulous, conscientious and very clean. The office personnel I talked with before and during the process couldn't have been nicer or more well informed. We're thrilled with the skylights and Sun Tunnels, and so gratified to do business with a company who lived up to our best expectations. My husband and I would recommend Jim Baker's work and Dry Home to anyone without reservation. When we need more skylights, a roof, new windows or gutters, we'll definitely call Dry Home.
"In response DryHome would like to respond with a time line of how events occurred. The customer called our office on October 10th to schedule an appointment to have the gutters looked at. Our technician was out there on Monday, October 22nd and an estimate was emailed to her stating in that email that as of that day our repairs are about 1-2 weeks out and forewarning her that it might be further not knowing the results of the upcoming storm Sandy and what we might have to reschedule. We did not hear back from her until she contacted our office requesting that the estimate be emailed to her again which I did on November 6th. Again, we did not hear back from her until November 13th stating that she wanted to proceed with the work and also requesting a picture of what the gutter screens looked like – an email that had gone into my junk folder. She emailed me again on the 15th of November stating that she wanted to move ahead with the work – and that no one had responded to her. I apologized that the email was not seen initially and answered her questions about scheduling and pictures of the screens. I also informed her again that to proceed with the work we do require a signed estimate be sent in before we will schedule – this was stated in the first email as well. The customer did fax over the signed estimate on November 16th and I acknowledged receipt of that signed estimate and emailed her a picture of the gutter screen she had requested so as to save her a trip to our showroom. Our Operations Manager called her on the 21st of November to let her know that the work had been scheduled for November 29th – again she was notified in the beginning that our repairs were at that time approximately 2 weeks out. As for her statement that representatives from our company are “probably only doing New Jersey repairs since they can probably charge an arm and a leg after all of the damage” is extremely offensive. For her information, DryHome has always been involved with giving back to our community – not taking advantage of them. As of today – two free roofs have been awarded to those in need during this Holiday Season - a single mother in Loudoun County and a women’s shelter in Arlington, Virginia. As for not having any empathy for her situation – it seems that she wants to blame us for a repair that she needed and she didn’t act on as quickly as she should have. Again, waiting 10 days from when she received the original estimate and another 7 days after receiving the same estimate for the second time. We do sympathize with homeowners and the issues they have with their homes and try our best to accommodate as quickly as we can. Unfortunately, by the time she responded hurricane Sandy had done its damage and we were receiving hundreds of phone calls and emails daily and did our best to respond as quickly as we could."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
45921 Maries Road Suite 100, Sterling, VA 20166
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