For such a small room, it seems everything that could go wrong did. First of all, the painters showed up the day before they were supposed to and looked at us like we were the ones wrong about the date until they looked at their work order and found out we were right. Since we were having the bathroom remodeled by another contractor, the timing was important and we had made that clear to the office staff when scheduling the day of the work. The idea was that the painting would be done prior to the installation of the bathroom vanity, medicine cabinet, light, and toilet so that those walls would be painted entirely and not have gaps or risk paint getting on the new items. Next, we were told to call the supervisor to provide the Benjamin Moore (Certapro?s recommended supplier) paint color we wanted in the bathroom. We did this and selected neutral tone off-white to go with the new tile being installed on the floors and in the shower. The painter showed up pretty much on time (around 9:15AM) and got to work taping and putting up protective plastic and drop cloths. We were having work done on the first floor in the kitchen at the same time so we tried to stay out of everyone?s way. I looked a the paint can to verify the color code and, although there was no splotch of paint on the lid (or label I could see right away) as many paint stores do for color confirmation, I noted that the last 3 digits handwritten on the lid were right so that seemed OK. Unfortunately, this was not the case. After about an hour and a half, the painter took a break so I wandered in to see how it was going. To my shock and horror, the walls were now a bright orange color, not the neutral tone off-white we had requested. On the positive side, the ceiling looked good (white). I identified this to the painter and although we were having communication problems since English was not his primary language, we finally got the supervisor on the phone and I called the office administrator as well. I was told to give the painter the color chip and number again and he would correct the problem and repaint in the correct color. So, the painter went off to the Benjamin Moore store to get the correct color. As an aside, it turns out that Benjamin Moore has 3 different colors which all end in the same 3 digits; this is a really bad practice. About an hour and a half later, he returned and showed me the paint (as he should have done the first time around before starting) and I confirmed it was the correct color. The repainting started around 12:15PM and the painter finally finished up the second coat (with liberal use of our hair dryer he didn?t ask to use) and left around 6:00PM. Around 5:30PM we called the supervisor and let him know we had no intention of accepting the paint job until we could see it in full daylight to make sure the orange color was not showing through the off-white. The supervisor agreed that this was OK and told us to call him in the morning to let him know if it was OK or if we wanted the room repainted. We called the supervisor at 9:00AM the following day and told him we were going to accept the paint job although we considered it far from perfect; especially in the corners and near the door frame where the orange color was still showing through. We needed to get our bathroom contractor back in there to finish up for the plumbing inspection so we decided we?d do whatever touch up was needed ourselves. The supervisor said he would stop by after 12:00PM the same day to close out the package and get payment. The afternoon and evening went by and no one showed up. A week went by and we called the Certapro office but got only voicemail. We left a message asking about closing out the job and requested a return call. We received no call so we called again another week later and this time we got the office administrator. We asked why we had not heard from either the supervisor or the office and we were first told that a call was made (we had no message on our home machine or any message or missed calls on our cell phones). Next, we were told that the job supervisors don?t turn in the packages to the office until Fridays and this is how they get paid (they?re all subcontractors as it turns out). Since two Fridays had passed since the job was done, we asked if Certapro intended to be paid for this less-than-perfect job or not. The office administrator told us that she?d talk to the owner, Walter Music, and get back to us. The office administrator also told us they tried to look up the Benjamin Moore orange color which was used incorrectly the first time, but they couldn?t find it. This is ridiculous as it can be found quite easily on the Benjamin Moore web site just by searching on the number. We received no follow-up call <again> from the office administrator and heard nothing from Certapro for two weeks until the job supervisor called out of the blue and said he wanted to ?stop by and close out the paint job?. At this point, 4 weeks had passed since the work was done. This time he did stop by and we signed the acceptance but noted on there that we had to touch up the paint ourselves and we made it clear to him that this job was not of the quality we would expect and that the responsiveness of Certapro certainly leaves something to be desired. We had intended to consider having Certapro paint the first floor of our home but now have no intention of doing so and have started doing it ourselves. So, based on this experience, here are some recommendations for Certapro: 1. If you make a commitment to call or do something, do it. 2. Just getting the order from the customer is not enough; you must deliver and be responsive if you expect to stay in business and get positive recommendations. 3. Do not be transparent and blame things on your subcontractor. Even if you?re just a paint contracting coordinator, you still have the obligation to make the job go correctly. The customer has a contract with Certapro and does not need to know or care what your arrangement is with your subcontractors. 4. Painters should always show the customer (if they?re available) the paint to be used to reconfirm the color and type.