Cardinal Plumbing Heating & Air Inc
About us
Cardinal Plumbing Heating & Air Inc was founded in 2013 by a pair of plumbers who had extensive industry experience, but knew their Northern Virginia customers deserved a better plumbing company. Our technicians are company employed, never subcontracted, and led by master plumbers, certified HVAC technicians, and master gas feeders. Additional Phone - (703) 721-8888.
Business highlights
Services we offer
& Water Treatment., Drain Cleaning, Gas, HVAC, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
"Dear [Member Name Removed], Thank you for your feedback and I apologize for the experience you had over the phone. We understand that emergencies can be very stressful. We have spoken with the Customer Service Rep. and we have addressed this situation. Now we did accommodate a scheduled time of arrival between 3-5pm. You had gave us a call at 12:57pm. The only technician that was available was in Herndon and was on a service call that he had completed at 2:20pm, which meant he could have been at your home before 2:45pm. You called us back at 1:07pm to cancel the scheduled call. I do apologize for not making it to your home, but we did schedule you for the same day. We did not have any TECH available for that particular moment, but we made an effort to make it to your home a couple hours after your call. Either way, thank you for considering us for your plumbing needs and for your feedback. This will be of value for training purposes and I will be addressing this issue to my staff. Please reconsider your thoughts about us and I personally guarantee this will never happen again. I hope you can give us another opportunity in the future. Best wishes, Cardinal Plumbing Management Member"
The plumber, who was very personable and polite, told me that the cost of replacing the toilet flapper was $175 (!!!!!). So with my $100 credit, the new flapper would "only" cost $75. The cost to replace the water valve to the hose bib was $215. I was desperate to have this valve replaced because of the freezing weather -however, the toilet flapper, well, I should have just done that myself!
So I ended up paying $349 dollars for these 2 small jobs ($59 plus $75 plus $215). The plumber was here for less than one hour. I feel like I was ripped off and I will never use Cardinal Plumbing again. A friend of mine used them recently at the rate of $175 per hour...I paid nearly double this rate.
"Hello [Member Name Removed], Thank you for feedback, in which I will use as valuable information for training purposes. I sincerely apologize for causing you some discomfort in regards to our pricing. We have set fees for our projects and these set fees are typically lower than several of our competitors. I can guarantee you that. As for comparing the pricing with your friends, please let me reassure you that we do not do hourly rates. So every set fee is specific to the plumbing situation that we come across. I do hope you give us another opportunity in the future and take advantage of all of our deals that we offer on Angie's List and on our Website. We offer several ways for our customers to save on their final bill. We want the best experience for all of our future and existing customers. Thank you and we wish you all the best. Sincerely, Cardinal Plumbing Management Team"
Very efficient. We purchased the $59 deal with $100 service credit. What doesn't leak in our 1960s original kitchen? We purchased a new faucet to be installed. Faucet was $50 (we went cheap in hopes of complete kitchen remodel in 6 months so why waste a lot of money, we just need immediate function). Hose from dishwasher to garage disposal/drain was also leaking profusely. It was patched. We were only charged another $200 total for the service work. We purchased the deal and within 24 hours have no more leaks. Everyone from scheduling to technician was pleasant and trustworthy. I would definitely recommend and use this vendor again.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
104 Carpenter Dr, Ste D, Sterling, VA 20164
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