BoxCart Moving & Storage

Never used them

They bring a 8x8x5 container. You load it up and they take it to their warehouse. I have three of them right now and will be doing a fourth soon. 

I pay $220 a month for three pods and even have a climate control storage unit I can go in and out of.  The truck driver was professional when he came to get the pods.

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Couldn't be happier. Professional crew, took great care not to get my home dirty, wrapped the furniture so it would not get scratched. Stored our belongings for 3 days until we got settled on our new house. Can't rate them high enough! Very impressed! Very happy! Would use them again and would recommend them to friends and family.

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Despite challenges of circular staircase in one property and tight stairways in other, every effort was made to get all of our furniture in place. Some didn't fit, and some fit but leaving scuffs and scrapes on walls, but not for lack of trying.
All were prompt and very communicative along the way. Price was lowest of three estimates received. The movers were polite, and wrapped furniture and took care with our things.

My husband handled the first 2 stages of our move. I handled the last stage. I called the company to double check how much it would cost for our final stage.Traffic can get backed up on 95 south  and a one hour trip can easily become a 2 1/2 hour trip so I asked the company what it would cost. I was told that it was $160.00 per hour plus a one time transportation fee of $160.00 dollars. I said to the staff member " Oh that's great,only a one time fee for transportation because it can be almost 3 hours to Fredericksburg." I said this a couple times. She also explained that the movers sign in when they get to your house and sign out when they leave, and sign in to the new residence and sign out when they leave. So I was left with the impression that the one time transportation fee was for the 50 mile trip to my our new home. I confirmed this with the staff member several times . She even emailed me saying that there was a one time transportation fee.(they  did not explain transportation to where though)  When the furniture had been delivered to our new home I was told that that I would have to pay for the two hours to Fredericksburg (surprise!). and in addition I would have to pay another $160.00 for them to just come out to my house in the first place. We tried calling the company at that point to have them clarify to the movers that there was really only a one time transportation fee as I had been told. They did not pick up the call and did not  call back.  The next day I called the company and explained that their movers must have made a mistake and explained what happened. The staff just said they would have to check and would call be back. At that point I realized that we had been deliberately mislead to believe that there would only be a one time transportation fee. I had asked an honest question and gotten a deliberately misleading answer.The staff member was aware that I was under a wrong impression and purposely was not clear. We explained that we wanted a price adjustment told them we were stopping payment on our check but to call us back soon and we would work it out with them. The owner did not call us back for a week until our realtor called her. The owner then told us that she could charge us with a felony for stopping payment. Box cart has a arsenal of legal back up in fine print. They made it clear to us that they wouldn't hesitate to use all the legal muscle available to them including charging us with a felony.  So they mislead us and then we  became the criminals. Very tricky.  They owed us $150.00 dollars for a damaged ottoman and in loo of paying us for the ottoman they charged us $150.00 less. They would not make any adjustment for misleading us about the one time transportation fee. This is a tough company that has no concern for customer satisfaction.  It appears they  are not interested in repeat customers so they don't care how they treat you. Their employees read from a script designed to trick the  customer. I found out that regular movers charge $80.00 and hour and this company  was charging $160.00 and hour. Twice as much! They get away with this because they use " Pods". Many people who are staging their houses want to store their extra stuff.  If I had it to do over again I would have hired a small local company to take my extra stuff to a near by self storage unit. There by paying $80.00 per hour instead of $160.00 and have access to my things and pay a lot less.  I spoke to the owner and she was very hard nosed. She would not even listen to one word I had to say and denied any wrong doing and charged us for every cent  possible. Yikes! Folks, think if they pay more for a mover they will have less stress , well not if you use Box Cart Movers , behind the cute logo and scripted salesman lies a hard nosed company that is dishonest with the customer.  From what I observed they were also very h****** the men who did the actual labor. These are immigrants who will work for very little money. In one stage of our move the truck  broke down and they left their men in front of our house  for 5 hours ( after hours of labor) waiting for the repair people to come. These men would have had no food ( after all that work) or access to bathroom facilities if we had not provided that for them.

The move was fairly easy and went well. It was completed within the minimum hour window. Nothing was broken or scratched.

Boxcart did the packing and moved our stuff out of our basement for a remodeling project.  The stored our stuff in pod at their warehouse.  When the remodeling was done they moved the items back into the basement.

Simply put?BoxCart exceeded all of my expectations. From before they arrived, to the handling of fragile items with each and every cup being individually wrapped, to loading the truck, and then unloading at the new home. Impressive, keep up the good work BoxCart. Wonderful customer service and great onsite movers.

They are fab. They are really good. They are absolutely outstanding company and their prices were extremely competitive and they felt that they would come. They bring you the boxes and some places like portable on demand storage they have a lot of charges for movement and what not. They were much more fair in price and they didn't have a lot of charges for every time that box needs to come in. They were absolutely wonderful to work with. I have used them again and like I said I have recommended them to friends. Price was 20% less than what I would have been paying in other places.

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The packers showed up right on time and packed up the whole house in less than 6 hours, which is less than was estimated.  They worked quickly, but carefully, and asked us questions along the way to ensure they were packing what we wanted.  It was well worth the money.  The move did not go quite as smoothly, but I still highly recommend them.  The first problem was that the truck needed unexpected maintenance the morning of the move, so they were 2.5 hours late getting to our house.  Once there, though, the movers were wonderful - very hard working, responsive, and professional.  They then discovered that the truck was too small, which meant they had to make two trips.  (Apparently they were not able to repair the truck they expected to use and had to use a different, smaller truck).  Again, that set the move back some, but thankfully the distance between the houses was short, so the second trip wasn't too time-consuming.  Upon reviewing our file and recognizing the issues, BoxCart refunded us some money, which I appreciated.  All in all, I highly recommend Boxcart.  Customer service is obviously important to them and their work is top-notch.  I would use them again.

We didn't have a lot of stuff but still we needed the best mover we could find at a good price as we were moving out of a rental house into a townhouse half the size of the single-family we were moving out of and we have young children. We decided that on the day of the move, I would accompany the moving staff and truck to the new home whereas my wife would stay with the kids at the old home until I have got everything sorted out and ready for them to come over. With BoxCart, everything in our plan worked out perfectly. We have used 2 other movers in the past and this one is by far the best provider we have used. Very professional, very quick, nothing broken. We needed to make sure the moving left the rental house we were moving out of in tip top shape and BoxCart helped make that happen. The townhome we were moving into had 3 floors including the ground level. I've done my room/interior planning for the new home with sweethome3d dot com prior to moving in and the BoxCart staff gladly cooperated with me to ensure everything was moved to the right floor and location. They would park the truck next to the garage and as each staff brought in an item through the garage into the new home, I would instruct him which floor and/or room to put that item, and how to put it. They were very helpful and did everything I needed them to do and I was very grateful (and tip-ready!) for them. I was exhausted after a whole night of last-minute packing and our family just wouldn't have made the move in time if we hadn't used BoxCart to help us. Their 3 staff have saved me and my wife a tons of work, trouble, time and energy and the moving expense plus the generous tips I gave was one of the best monies spent during the entire moving process (the cleaning company we used for move out cleaning was the other great decision we made). Moving can be extremely stressful and tiring but BoxCart really have helped us minimize our stress and made the whole process smooth and easier. If you have young kids, you know what I'm talking about. I highly recommend BoxCart.

The initial consultation sold me on Boxcart. The man I spoke with was knowledgeable and seemed to know a lot about the moving business. He also promised that our furniture would be taken apart and reassembled by the movers, which was a huge plus. The process then moved to a coordinator named Bonnie. She was polite and answered all of our questions.
Moving day: the movers were supposed to arrive between 8 and 9 am and call a half hour before arrival. Our movers called at 9:20 and arrived at around 9:30 so they weren't the most punctual. They were quick with their work and wrapped every piece of furniture meticulously. Three hours later, our apartment was empty and we were all headed to the new place. 
We bought them lunch and they were all very appreciative. They at on our front yard and quickly got back to work moving fast. 
The only real negative was that they tore up our stairs a little bit. They're wooden and when moving a large armoir, they nicked two of the stairs. At first I thought it was unavoidable but then I noticed they never took the footers off the armoir which would have made it significantly shorter and thus, it wouldn't have been as hard to move it up the stairs. They did apologize though, which was nice. 
Overall, a very good experience. The movers were polite and appreciative of lunch and their tip. Well deserved.

The pick-up for the storage went really well.  They were quick and able to consolidate the storage items into fewer boxes than originally anticipated.  On move-out day, they were solid and it went relatively well.  It did take more than double the time we had been told, and this seemed in part because the truck that was sent seemed smaller than expected and so lots of time was spent organizing and re-organizing to get everything to fit.  They struggled with how to move our basketball goal.  On delivery, the crew was great.  They reassembled most of the furniture but we found a few items afterwards that we needed to take care of.  All in all, they did a solid job - it probably would have been an A had they used a bigger truck and one more crew member to help it go quicker and nothing left out at the end.  The price definitely beat the competition and all in all we would choose BoxCart again if we had it to do over.

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Everyone from the office staff to the workers at our house was attentive to details and easy to work with.  The men who packed and unpacked the containers were careful and skillful in getting items out of and into the house and in efficiently packing goods into the storage containers.  BoxCart provided exactly the service we needed.

Overall very happy with experience using BoxCart for local move. I spoke with many companies over the phone getting estimate (moving from condo so no in-person estimate necessary) and I got the best impression/feeling over the phone of BoxCart. The call back I received from the employee to discuss our potential move and their company was very professional and courtesy - a great start. Without asking they gave an Angie's List discount so paid $142/hour for a three person crew and ~24-27' truck (which was probably below the middle of the quotes I was getting).
Received a courtesy call the day before our move to verify everything - this was greatly appreciated and exhibited their professionalism. 
Day of move received call when they were about 30 mins out and were on time. Three person crew got to work right away. They did a wonderful job wrapping our furniture (with their provided pads at no extra charge) and loading on to the truck (nothing was found to be damaged or broken). Only minor frustration was that there were some language barriers that caused some items and boxes to be placed in the wrong location during unloading, but this was reconciled as we walked through the house together at the end to verify everything was where I wanted it - which was great since my wife and I would not have been able to move some items by ourselves after they left.
Very happy with our experience as BoxCart took some of the stress out of moving!!

They were wonderful from Start to finish. They provided info of Boxes to be ordered and the prices were fantastic. They followed up, they confirmed, and they showed up on time.
The team, lead by Edwardo, was professional ,   and helpful.
Would use them again!