Bio Green Outdoor Services LLC

"[Member Name Removed], thank you for sharing this wonderful review!"

"[Member Name Removed], as we indicated in response to your first review, we are sorry you’re unhappy with the results of your lawn renovation program. We stand by our assessment that without crucial watering needed for new seed, your lawn which had filled in nicely this spring was unable to survive. We wish you nothing but the best with your new lawn care provider."

"Mike Kula, Operations Manager, spoke to Mr. [Member Name Removed] on 7/31/2020 about his account. Mr R wants $325.00 returned to him from charges incurred to him for the installation of a water flow sensor that he already had purchased elsewhere. Mike explained that the charges are to stand. First, Mr agreed to these on the day of the start with Kevin Ball, his sales rep. Mr stated that he was not happy with the charges but that he understood why he was getting charged. Second, there is nothing on the contract to install his flow sensor for free or at all. Mr repeated that his contract stated that he was getting a flow sensor installed for the negotiated price of $4400.00. Mike explained he was mistaken and that he was looking at his estimate dated 6/2/2020 and not his contract dated 6/3/2020. Mr asked for a signed contract and was told that the original contract for 6/3/2020 agreed to via phone with a credit-card-by-phone as the signature. Third, the wire Mr refers to is specialized, shielded cable that had to be hand trenched from the flow device underground and wired up to his personal controller. This cable is quite expensive and labor intensive. Noteworthy to this, Mike reminded Mr that he received a NO CHARGE installation of the irrigation controller which Mr also paid for from another vendor. Mr should have been charged at least $239 for the installation/wire, etc for this. Any controller does not appear hung on wall, wired up and ready to go. There are labor and materials to get this completed. This was done "good faith" since Mr is also a lawn client."

"Thank you [Member Name Removed]! I will let Lee & Caylor know!"

"Thank you so much, we appreciate your review!"

"Thank you very much for the kind words"

"Thank you Mr [Member Name Removed]"

"Mr A_ was scheduled for his spring turn on and he confirmed it on three (3) dates: 4/10/18, 4/13/18, and 4/23/18. On each confirmed date he failed to turn on the water to the sprinkler system from inside his house and/ or failed to leave out his backflow device. Each time we went out there he was left an invoice for a trip/ missed appointment charge of $40.00. Each visit was by a long time technician who has done the procedure countless times. This trip charge is on our paperwork and Mr is aware of it. He has done this turn on procedure previously. On May 16, 2018 the service was completed. Mr called our office and spoke to various assistants and the office manager who told him she would waive two of the three charges as a courtesy but not the third. He called back repeatedly and harangued staff and demanded we void all his trip charges or he was quitting. Mr simply does not want to pay a bill."

"Sir: I apologize in the extreme. We had a situation where our phone server went down and that meant our phone system as well last week. We lost all our prior voicemail messages and all voicemail during the down period. That and we could not make or receive calls. Many clients reverted to our email/ website form so we could stay engaged. Inbound calls that were live were temporarily rerouted to our Manassas location but that office is a smaller office and their voicemail system and the two lone employees were soon overwhelmed during this, the extremely busy season."

"Thank You kindly"

"Please enter what you would like the response to look like:Thanks for the input. When we turn on the system for the season, April 5 for you, Joe will take the time to make sure you are happy with the spray patterns. If you cannot be home, you have 30 days to call in and request a tech to adjust. If you have questions pls call Meghan at the office [phone number removed] her direct line. -Steve Schrader"

"This is a fictitious claim. Mr [Member Name Removed] had us install a lawn sprinkler system in June 2011. He had us do the required service of winterization in 2011 and spring turn on in 2012. Those services we did gratis. Mr chose not to have us continue his warranty and service plan at the renewal in 2012-2013 nor in 2013-2014. He did pay for a winterization service only in 2014 which was completed. In 2015 he called to have repairs made which were completed. We have done no work for him since July 27, 2015. In fact, after much unpleasantness from Mr to many of our staff in June-July 2015 the entire staff asked management to please never do work for this client. We have kept to that and have done no work for Mr [Member Name Removed] since that time. Nor will we."

"Thank you sir. Sorry this took a while to get back to you as we've had difficulty with their new app and website. Hopefully will get this solved."

"Mr. H - thank you for the review, we look forward to continuing to provide you with great service! Will share with Charles!"

"Mr. [Member Name Removed] - thank you for the review, we'll let Charlie know you were pleased!"