Town & Country Pools, Inc.

I appreciated the knowledge and expertise of everyone I worked with at Town & Country. We had some problems with the swim jet and it took quite a while to resolve it; however, Town & Country was always responsive

T & C installed my pool and they are the best because they deliver the best product and provide the best customer service.

This is an outstanding company whose staff from top down  is highly dedicated to superb diagnostic and design approaches to all pool issues.

I give them an A; not for timing but for doing a good job; & being responsible to come back & take care of anything that needed adjustment or "tweeking". I now use them for pool service & maintenance & I am very happy with that division as well!

We got several estimates to remodel our pool.  They were all pretty similar so we went with Town and Country since they built our pool originally. We worked with several different people at Town and Country based on the questions that we had.  We used some newly available materials and asked the lady in the office for design advice.  She was always willing to help me make sure that everything matched and that I was making good choices.  We worked with Fred for the technical and scheduling end of the remodel.  We were a little disappointed that the unusually wet spring caused weather delays in the construction but, Fred did extra things to make sure we had an overall good experience. We've had the pool for several years now and it still looks great.  The glass tile ahas held up better than the ceramic tile we had on the first pool.  The dark PebbleTech makes the pool blend in with the woods surrounding the back yard.  It looks much more natural than the 1st pool that we built.  We love it and get lots of compliments on it.

Very good company. I will hire them again next year.

Wonderful experience, the product is beautiful and I've referred the company to my neighbors

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We are very satisfied with the work. It’s a great pool and they did a wonderful job. We had a couple of warranty issues, which they always respected and took care of.

We generally think quite highly of their work. Their design service was superb, and the construction took place mostly on time. There was an underground leak after the pool was filled, and this took some time to find and repair, but find it and repair it Town & Country did. They also had great subs for everything (except the fencing -- I would avoid Long Fence). My only real complaint is that at times it takes a week or so for them to get back to us when there is a problem. In general though we are quite satisfied. We have an excellent quality pool, beautifully designed. Ric Wugalter, our point man at T&C, is a very good guy.

Be very careful about hiring Town & Country for pool design or construction. They built a pool for us in 1999 and we had issues with it within 2 years (heater they recommended needed to be replaced, broken skimmers, leaks, etc.), some caused by design issues and/or product selection on their part, and some caused by workmanship. They do not stand behind their supposed guarantee. I will say they do listen to you, but they have an excuse for everything and that excuse is "normal maintenance". The interesting part is that we know many people with pools much older than ours who have never had anywhere near the problems we have had.

They were extremely professional in their presentation. They were punctual with their estimate and getting the estimate back also. They were punctual when they came to look at the job too. When they came to look at the job they expedited every process from scratch to the final process. They built a $150,000 pool within nine days. They did a pretty good job.

We were planning to purchase a home and wanted a home that had a yard that would accommodate a swimming pool. Burton Gray met me at 4 potential homes and looked at their plats and determined whether the yards would accommodate a pool. We made our final purchase decision with his input in mind.