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Supreme Team Cleaning LLC logo

Supreme Team Cleaning LLC

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning,

About us

Take a break from cleaning, let us take over! We provide affordable, professional cleaning services throughout the DC metropolitan area (DC, Maryland and Virginia) offering free on-site estimates and site surveys. We approach every project knowing how valuable a client's time can be and work quickly and efficiently to complete the job meeting client expectations. Resident turn-over? Living area need organization? No problem! We guarantee the most reliable service at the overall best value. Our unmatched attention to detail and thoroughness will have you referring us to friends, family and business partners in no time!

Business highlights

Eco Friendly
Black owned and operated
Minority owned and operated
Emergency services offered
18 years of experience

Services we offer

House Cleaning, Carpet Cleaning, Janitorial Services, COVID-19 Disinfecting Services, Office Cleaning, Pressure Washing, Move-Out Move-In, Junk Hauling Residential/Commercial Cleaning.

Services we don't offer

Window cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • American Express
  • PayPal
  • Visa
  • MasterCard
Reviews
4.5153 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
14%
3
6%
2
3%
1
3%

Filter reviews by service

Showing 1-25 of 153 reviews
Erin S.
Apr 2020
1.0
$45,000
Let me start out by expressing my disappointment in your professionalism and communication. Considering all of our communication was done through text or email, it was surprising how much confusion took place during our experience with your company. When I first reached out, I explained that I was in need of a Move Out cleaning along with carpet cleaning. I was quoted $250 for services. At no time during our interactions was I made aware that there would be any additional payment. Once accepting the price of $250, we booked an appointment for a 9 am time slot. I paid via Venmo and received written confirmation that payment was received. When the cleaning service arrived, I inquired about the carpet cleaning services and received blank stares. They said that they do not perform that service and maybe it was a different company. When I reached out to you about this matter you replied that the cleaning service would be there between 2-3 in the afternoon. Again, no where in our exchanges was this information relayed. Up until this point, I was under the impression that our cleaning appointment was still at 9 am. I then had to adjust meetings and work in order to accommodate the schedule change. It wasn't until the carpet cleaning service showed up when my aggravation grew exponentially. Upon his arrival, we were told that we had not paid for this service and must do so prior to the service. I received a phone call from you where I was told that the carpet cleaning is additional and he will give us a quote at the time of his arrival. When I expressed my frustration about this matter, explaining that I was never told about this additional charge, I was told by you that I had two choices; either pay the fee or tell him to leave. At that time I did not have any other options, considering my lease was ending the next day. To top it all off, after requesting an invoice of services rendered it took two days to receive. It was very clear that invoices are not a common practice for you considering it was created four days after services occurred. You were then asked to change the date to reflect date of service and when you were unable to do so, stopped responding all together. I am happy to include screenshots of both that interaction along with our exchanges prior to the services if needed. This brings me to the breakdown of actual services rendered by your company. In complete honesty, it would have been easier if we hadn't hired a service at all. Considering it was entitled a "Move Out" service, I spent over three hours cleaning after the fact. Baseboards and windows were left untouched and dust still clung to places everywhere. Wall were filthy and trash was left all over the carpets. Again, I have pictures of the condition of the house as it was left after the fact. The carpet cleaner must have been someone who did not know how to use his machine. Not a single stain was treated prior to cleaning and from what I can tell, he went over the carpets using just a water rinse. Please tell me how I was able to get out 90% of the stains using my own small device after the "professional" couldn't seem to get them out. Large amounts of carpets where overlooked and clearly left untouched. Evidence of the fact that they were left bone dry. It's safe to say that our experience was less than sub-par and will be paying the price as evidence of our security deposit refund. I sincerely hope this is not how you perform business on a regular basis. I reached out to Supreme Team Cleaning six days after service. I waited to receive our invoice with fear that it would prolong the request. That brought us to two days after service and four days to compose my thoughts and ideas. After directly reaching out to express my disappointment with the company, I was told that because I did not immediately report my disappointment the same day, they were not willing to make any accommodations nor willing to work with us to resolve the matter. When asked why I didn't ask them to come back my response was that I had already seen their capabilities. It was at this time that they blamed their abysmal services on me and the fact that I didn't report it sooner...
Response from

"[Member Name Removed] as we discussed on the phone, I do understand your frustration and also do apologize about your experience. I wish you would have contacted us earlier to allow us to correct what you were unhappy with. We don't normally issue refunds 6 days after services are rendered. I definitely could have done better with communication and I hope you understand with all that is going on with this Pandemic. I wish you the best and will use this as a learning experience."


Ben H.
Jun 2019
1.0
$15,000
In the 15 years we have lived in this house I have never seen such unprofessionalism, sloppiness and complete lack if training of cleaning staff. They did such a rush job on the floors that there was still visible dust immediately after they left. The cleaners also wanted to use a bleach solution on the trim right next to Persian rugs! To top it all off, they caused irreversible damage to our stainless steel stove by using a caustic agent that stripped the steel surface on the front panel of our stove-requiring a replacement. The owner has steadfastly refused to replace the item, saying that it wasn't his cleaners who caused the damage. When you factor in the cost of the service plus damages, we are now out several hundred dollars.

Capreece D.
Jul 2017
5.0
Yes, I recommend this pro
$27,500
Very well done, I was extremely satisfied. Joe the owner was very professional and did a excellent job! I would recommend this company cleaning services to all of my family and friends!

Abdirahman S.
Feb 2017
5.0
Yes, I recommend this pro
$50,000
Heard great feedback about the gift,

Brittney H.
Nov 2016
5.0
Yes, I recommend this pro
It went well! they were early on time, fast working and professional. I was very pleased with the outcome. I will absolutely be using their services again!

Virsa P.
Sep 2016
1.0
$12,900
I cancelled the appointment, because I was concerned with how Joe talked to me over the phone. Based on the anger he displayed over the phone, I did not want to have him clean my house.
Response from

"I have been in business for almost 8 years and have come into contact with very few potential clients like this lady [Member Name Removed]. People who feel so entitled and like the world owes them something, they talk down to people and think that it's ok. I could screen shot the entire email conversation but I don't feel it's necessary. I do want to make it very clear that one we were willing to work on a Holiday and two, that I did not change the time of the appointment. I simply told you that we had finished our last appointment early and ask if it was ok to come early. After you started getting ugly I told your it was best to get a refund from Living Social. I am interested in what part was the threatening? We have great reviews and have plenty of clients that will vouch for our work and professionalism."


Jolika L.
Aug 2016
5.0
Yes, I recommend this pro
$15,000
I am very, very happy with the work they completed.  This included cleaning the kitchen and washing the floors in the living room, dining room, and stairs.  I felt they might have used a little too much water on my hardwood floors.

Christine F.
Jun 2016
5.0
Yes, I recommend this pro
$12,900
This was my first time hiring a cleaning service to help with a move-in cleaning of a new house.  The sellers had left the home in broom-clean condition, but there was still a bit of grime, dust, and pet hair present on most surfaces in the home (especially the kitchen).  There was also a moderate odor from their years of cooking in the kitchen.  Supreme Cleaning supplied a 2-woman cleaning crew that really got everything sparkling in 2 hours.  The cleaners were very polite and very professional to work with and they listened to my requests thoroughly.  The entire house smelled fresh (not musty like it was before they arrived) and I really think that they helped clean up what the sellers thought was a "clean house".  I would most definitely hire them in the future if I needed help cleaning my home. 

Melvin W.
Jun 2016
5.0
Yes, I recommend this pro
.

Sametria N.
Mar 2016
1.0
$12,900
I just had a cleaning completed and I have to say, I'm very disappointed. I told them my priorities were bathrooms, floors and the kitchen. Nothing on that list was fully cleaned. The kitchen floor, they ran a wet stringy mop over it and not only are there still spills on it but they're now sticky. The shower, the underside of toilet seats, the kitchen counters, table... Nothing was actually cleaned. Just ran over with a wet cloth. There's even sauce still on the kitchen table placemat. Apparently they don't wash dishes but she took the time take dishes out of the sink, "wiped it down" then put the dishes back in it. Why? Terrible use of time. Wiped the glass stove top, then put a dirty baking dish back on it. There was an empty cereal bowl on my nightstand from 30 mins before they arrived, they left it there and wiped around it. For over $100, all they truly did was wipe (not clean) and vacuum.

Temica H.
Mar 2016
5.0
Yes, I recommend this pro
$13,000
Everything was great! I received a call to book the appointment with 5 minutes of purchasing the deal. The cleaning team called 10 min prior to arrival to let me know they were enroute. They arrived on time and got right to work on the list I provided for them. And finished everything within the alloted time frame. I will definitely use them again! Excellent service!

Melvin W.
Mar 2016
5.0
Yes, I recommend this pro
$13,000
The two person team were very nice and prompt. Our wood floors looked brand new once they were done. Our entire home smelled fresh and clean. We will definitely use there services again.

Sara G.
Mar 2016
5.0
Yes, I recommend this pro
$11,900
unknown

Eva R.
Mar 2016
5.0
Yes, I recommend this pro
$22,500
We've been using Supreme Cleaning for about 4 months now after switching from another cleaning service. I wish we switched sooner!  Joe and Camille are responsive and  articulate in responding to emails.  The cleaning is thorough and careful.  We switched services because our previous service was consistently dinging and denting our walls, leaving scrapes on the hard wood, and damaging items.   Joe listened carefully to our concerns (our walls are "sensitive") and made sure they took extra care in each cleaning. We've had ZERO problems with dents, dings, or scrapes since we started using Supreme!  They're punctual, courteous, and thorough.  Price is a bit high, but you get what you pay for.  We definitely got better service with Supreme than our previous, lower priced service, and will continue to use Supreme in the future.

Carrie K.
Mar 2016
5.0
Yes, I recommend this pro
$30,000
unknown

Keith B.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Monali C.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Betsy P.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Michael J M.
Jan 2016
5.0
Yes, I recommend this pro
$12,000
unknown

Sharon M.
Jan 2016
4.0
$29,900
unknown

Elna M.
Dec 2015
5.0
Yes, I recommend this pro

Good.  We had to dicker on the price had gone up but the owner explained the new cost so I was satisfied.My parents had a fish market so I understand about costs going up. Everbody from employee to supplier wants more money so to keep good people you have to pay well.  To make a profit, you have to charge customer more.



Lydia O.
Nov 2015
5.0
Yes, I recommend this pro
$12,900
unknown

Lauren K.
Nov 2015
5.0
Yes, I recommend this pro
$12,900
Joe and another member of the Supreme Team came to clean my house after I purchased a deal from Angie's List. They were right on time and extremely professional. We've used other cleaning services in the past, and in their rush to clean within a short time frame they have damaged and scuffed walls, broken light bulbs, left water marks on the floor, and broken our bed frame. The cleaners who came today from Supreme Team took their time and were very careful and diligent. They cleaned every room of our 3 story town-home and we are completely pleased with the level of cleanliness. And, most importantly, nothing was damaged. They were also extremely friendly and polite. I would hire them again.

Margaret S.
Nov 2015
3.0
unknown
Response from

"Hello, We have no record of a cleaning in your name."


Erika C.
Nov 2015
2.0
$12,900
Not with the $$ even with the coupon. Left toilet cleaner stain on my bathroom floor, bathroom still dirty and didn't even put the toilet paper on the holder. Only cleaned one floor for two hours, two people.
Response from

"[Member Name Removed], Allow me apologize for the miscommunication. I was there at the cleaning yesterday and spoke to who I believe is your mother. Upon arrival to your very lovely home I asked for a list of priority for the 2 hour time span. She directed us upstairs because she said that was THE ONLY PRIORITY, and she would do the main level herself. Your mother showed us 4 bedrooms and 4bathrooms letting us know she wanted us to use her cleaning products. We were given 4 rags and one crate to share between two cleaners. In the crate was very little to work with. However, assured her it wasn't a problem and we would be able to finish the top floor in the 2 hour cleaning special you all purchased. After we were finished cleaning we asked if she wanted to do a final walkthrough and was told she saw and was very happy with the results. She took down my number after I quoted a bi weekly price and said she would be in touch. After what I thought was a pleasant experience I am baffled by this review."

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Showing 1-25 of 153

Licensing

Bonded

Insured

Licensed*

Trade License Number

1523510

Trade License Locale

Springfield

Trade License Expiration

03/16/2022

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Supreme Team Cleaning LLC is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 11:00 AM - 3:00 PM Sunday: Closed
Supreme Team Cleaning LLC accepts the following forms of payment: American Express, PayPal, Visa, MasterCard
Yes, Supreme Team Cleaning LLC offers free project estimates.
No, Supreme Team Cleaning LLC does not offer eco-friendly accreditations.
No, Supreme Team Cleaning LLC does not offer a senior discount.
Yes, Supreme Team Cleaning LLC offers emergency services.
No, Supreme Team Cleaning LLC does not offer warranties.
Supreme Team Cleaning LLC offers the following services: House Cleaning, Carpet Cleaning, Janitorial Services, COVID-19 Disinfecting Services, Office Cleaning, Pressure Washing, Move-Out Move-In, Junk Hauling Residential/Commercial Cleaning.
Window cleaning

Contact Information

7080 Leestone St, Springfield, VA 22151

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:11:00 AM - 3:00 PM
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