Approved ProOld Dominion Cleaning Company Inc
About us
We are a family owned business with over 48 years experience in No. Va. area. SUPER SERVICE Award Winners for 10 years. We have only full time employees, with no temporary help. We provide Window Cleaning, Gutter cleaning, Pressure Washing of decks, siding, patios, driveways, roofs, brick walls and more throughout the Metro area.
Business highlights
Services we offer
Window cleaning inside & outside, chandelier cleaninig, pressure washing, gutter & downspout cleaning, awnings, tile floor cleaning, cleaning, waxing, hardwood floor cleaning & waxing, stained wax for dark floors, power washing including deck, patio, sidewalks and driveway cleaning, siding & brick cleaning.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 9
Assorted photos uploaded by Old Dominion Cleaning Company Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 0% |
Filter reviews by service
"Thank you so much for the great feedback. I will let all employees involved that you were a happy customer. Have a great New Year and see you again soon. Mike"
"What a great report. Thanks for all the kind words and I will let all concerned with job know that you were happy. Have a great holiday season. Mike"
"Thanks for the great report, we appreciate the time to respond and keep our positive grades high. Have a great holiday season. Mike"
"At the risk of sounded sarcastic, Are you kidding me??? We use google search as the whole world does and the great majority of our customers appreciate us being able to give them a very close approximate charges based on what we see. It goes to show that you just can't please 2% of the people no matter what you do. Mike"
"Thank you for the gleaming report card. We look forward to making your house sparkle for many years to come. Happy Holidays to you and yours. Mike"
When I saw that window later, I realized they had put seven gouges in the sill, and that the window frame itself had been broken in one corner. The glass on that side is separated from the sidepiece of the sash.
Old Dominion had cleaned the windows two years ago and had done a terrific job. I wish the workmen had told me they had broken the window frame. Now I'll have to have this repaired and where the gouges are the worst, have someone either sand them over or work in some wood putty.
"This is the first I have heard of this as I do not believe you called our office. I will be happy to send someone over to rectify the situation. Please always keep us posted of any problems that you encounter with our service. thanks, Mike"
"Thanks for the great report, but I do believe this should be going to another company as we do not refinish floors. We do clean and wax them, but it never cost $5000. Thanks for being a great customer of ours. Mike"
"Thanks for the good report card, we value our customers loyalty and look forward to seeing you again. Mike"
"Thanks for the super report card. Look forward to seeing you again in the Spring. Mike"
We called a gutter repair company (thinking the gutter must be in need of repair - they had just been cleaned). The gutter repair company came out and pulled handfuls of debris out that was clogging the "elbows" of the downspouts. He said the horizontal gutters were clean - however, they did not clean the downspouts. Both front downspouts were full which is why the gutters were spilling over the edge.
I called several times and had a game of phone tag with OD. Every time I called back, was either away from her desk, doing payroll or otherwise unavailable. Truth be told, I gave up after a couple of phone calls. I tried again to reach out to them weeks later via phone, email and even their contact page online (I was not looking for a refund or a re-do, just to explain that the work needed to improve). Again, Terry was never available and I got no response from my emails or contact request.
"this is very unusual as Teri is very attentive to our customers, as many others have mentioned in their comments. I believe the time period between cleaning and your calling was much longer than two weeks, we will always come back out if a short period of time has occurred. We have a few customer than think that one gutter cleaning last a very long time. Which unfortunately gutters can refill in as little as two weeks. I don't know all the particulars in this case but if we failed you, I am very sorry. We try our best but can make mistakes. Mike"
The outside lights were hard to disassemble and hard to clean. I don't think they had been cleaned since the house was built in 1984!
"Thanks for the awesome report, I will make sure that Teri and crew are aware of your happiness. Thanks again, Mike"
"Thank you for the gleaming report, I will let all employees know you were happy. Mike"
"We appreciate you taking the time to give us a great report. thanks and will see you again soon. Mike"
"thank you for the kind response and good report card. See you again soon Mike"
"Thank you for the great report. I will let employee know you were happy. Will see again soon Mike"
"Due to fact that there were multiple sections of gutters and had to use ladder on all, the charge is warranted. There is absolutely no acceptance for a bad attitude. We highly apologize for that and will have a discussion with the employee. Mike"
"Thanks for the great report. We look forward to seeing you again soon."
"Thanks for the gleaming report. We appreciate your business"
"Glad that all looking good after service. Please try our window cleaing next. Thanks for the great report. Mike"
"Happy to hear all went well and hope to see you again in the fall. Mike"
I was told the crew would arrive Saturday between 8:30 and 9:00, they showed up at 10:00. When the gentlemen arrived, they said they didn't realize how how the ceiling fan was so hadn't brought the right ladder (that was odd since I'd sent pictures) and they said they didn't know anything about the gutter cleaning part of my work order. But - once they started work, they worked hard and diligently, and the windows and mirror just sparkled after they were done. I was trying to stay out of the way so didn't observe what happened regarding ceiling fan, the crew lead said he "pieced together some ladder pieces" to reach and clean the ceiling fan, I didn't realize it was so dirty until I saw how clean it was when they were done.
I was surprised though, when he presented me with a bill that was more than the initial estimate yet didn't appear to include the gutter cleaning. I knew I had asked to have some of the screens washed, not counted in the initial estimate, but it still seemed high. And after the crew left, I noticed some issues: windows unlatched (including one I couldn't reach), some screens were loose, and there were some marks on the wall where the ladder rested against it.
DON"T PANIC AT THIS! Here's where the quality of the company really stands out. When I informed the office of these issues on the Monday following, they were genuinely disappointed to hear of the problems and immediately set out to make it right. They agreed the bill should have been better itemized and said that YES it was supposed to include the gutter cleaning, they sent someone right out to do that. They apologized for the other issues, said they spoke to the crew about what went wrong with this job, and sent someone over with a big ladder to latch & recheck the windows, and clean my walls and apply touch up paint where needed (luckily I had paint.) So even though there were some initial glitches, I can tell the company really stands by their work, cares about their reputation and will work with the customer to make sure things are right in the end. I wouldn't hesitate to use this company again.
"I am sorry you had to go through some difficulties to get job completed properly. I am very glad to see that we were able to get a satisfied customer afterwards. Although we're not perfect we always try to please the customer. Look forward to seeing you again in the future. Mike"
"Thank you for the kind words and great report, look forward to seeing you again soon. Mike"
"Wow, great report card. I will make sure that Rene is aware of your happiness. Look forward to seeing you again in the fall. thanks again, Mike"
"Thanks so much for the outstanding report. I will share with Teri and employees. Teri has already told me of referrals coming from you, thanks again. See you again soon. Mike"
Licensing
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