Founded 2008 • With Angi since November 2015
Angi Certified
home remodeling
Service Provider Response
Thank you so much for your feadback.Service Provider Response
Thank you so much for your feadback.Service Provider Response
Thank you so much for your feedback.Service Provider Response
Thank you so much for your feedback, it was a pleasure working for you!Service Provider Response
Thank you so much for your feedback.Service Provider Response
I'm sorry that you feel this way. We completed this job more than two years ago. A stone does not pull away from the framework itself after two years. The warranty policy for our company for all labor is for one year. Although the timeframe for your work was past this warranty, I still repaired it for FREE to make you happy. Our warranty on your project was a one-year warranty and did not cover knocking out a stone from its place. After inspecting the photo, it was clear that the stone was knocked out by an object such as a lawnmower. As a courtesy and out of respect for you as one of my customers, I still chose to fix the issue for free to make you happy. I apologize for needing to reschedule your warranty work. We still came out and repaired the piece past your warranty time, our technician helped improve the job as he is very skilled, and we did this all free of charge, which we did not need to do. Thank you for being our customer, we did go above and beyond for your project, and I'm sorry if you disagree with that assessment.Service Provider Response
Thank you so much for your feedback.Service Provider Response
I'm really sorry for missing your appointment, I did have an emergency that day my sister passed away.Service Provider Response
Thank you so much for your feedback.Service Provider Response
Thank you so much for your feedback.Service Provider Response
Thank you so much for your feedback.Service Provider Response
Thank you for your feedback.Service Provider Response
Thank you so much for your feedbackService Provider Response
I’m really sorry you feel that way, I priced the job for half-day per our standard to use power tools to finish the job faster. Once you told my crew not to use power tools after they already began the project using power tools, I should have canceled the job, but instead, we kept working and we completed the job in two days without charging any additional fees. I’m apologizing on behalf of my technicians arriving at the end of the time window, but this is the reason that we give a 4 hour time window and not an exact time. When you asked us to perform additional work, you were unhappy when we told you it was going to be for an additional cost.Service Provider Response
Our original price was more than the insurance company, to earn the business we agreed to match the insurance company price and that's why we did not go on the roof just like the insurance company. After we started the job we found out that the attic fan and cover are damaged and need to be replaced and we got the home owners signature and approval to go ahead and replace it. After the entire job was completed she refuse to pay for the attic fan replacement and the labor cost because your insurance company did not want to pay for it. That's not the way to do business. The account was forwarded to our collection agency to collect our final payment.Service Provider Response
Thank you so much for your feedbackService Provider Response
Thank you so much for your feedbackService Provider Response
Thank you so much for your feedback.Service Provider Response
Thank you so much for your feedback.Health & Safety Measures