I had used Certa-Pro from another franchise under a sub-contract with a kitchen remodel. That Certa-Pro did a great job, but they said that they couldn’t come back because I was in a different franchise territory. Although the Angie’s List reviews were not top level for this franchise, I thought I would hire them because I wanted a company whose sole purpose was painting. I was very disappointed. To begin with, when I got an estimate for painting a living room/dining room, I was told it may take two days, which surprised me. When only one painter (Pedro) showed up, I then understood why it might take two days (the other franchise sent two painters, and put on two coats of wall paint and was done in one day. This painter only put down one coat of wall paint). Although in the end, it only took one day. I wonder if I was charged for two days. The work included: two walls, a stairwell, a couple of accent walls, ceiling paint under a soffit, spokes for two stair railings, and a high gloss paint for a 14 ft. chair rail and baseboards all around. The ceiling, window molding, and crown molding had been done previously, so wasn’t needed. I provided the paint. The supervisor (the man who did the estimate) stopped by early on to see that things were proceeding and to get the payment. During the work, I was wiping up after the painter when I saw drips on our hardwood floor, banister, and other places. When he was finished, and I was inspecting the job, I found several spots that needed fixing. At one point I even took the brush myself to fix them because the painter was too short to reach the spots and he had already put away his ladder. One big problem was dripping at the top of one large wall. Instead of cutting-in (framing) the wall before painting the wall with the roller, he painted the wall first. Then when he painted the underside of the soffit with ceiling paint, he got the ceiling paint on the wall and had to go back over it using a brush to touch up. In doing so, there were heavy drip marks all along the top of the wall. I noticed this and he tried to fix it by sanding and then painting again. It wasn’t until after he left that I noticed that in his effort to fix it, it made it worse (more drips than I had noticed before). I then sanded these drips while the paint was still soft. Later it took my husband several hours to try to fix the problem, although you can still see the drip marks if you look close enough. My husband also spent time touching up areas where the accent color walls met the regular walls, as they were not straight. After the painter left, I also spent about an hour or so scrubbing the floors around the walls with the green scrub pad to clean up the tiny spatters (light colored paint and a dark wood floor). I even found two big drops of diluted paint on one of our oriental rugs (from when he washed out some of his tools). Luckily it was fresh and I got it out easily. Two days later, when I had more time to inspect, I discovered a small portion of one wall that wasn’t painted at all. And at the top of the stairs, in a place very hard to reach, I found the same drip problem that I saw on our wall. We just have to leave that, as we don’t have the equipment to reach that area. On the positive, the painter removed all the electrical plates before painting. Although the instructions said to leave the nails for pictures on the wall, I didn’t want them painted over. The painter did remove them to paint and then put them back. I thought I hired a professional painter, but I'm sure we could have done a better job ourselves. I would not recommend their services.