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All-In-One Home Solutions LLC
Deck or Porch - Build or Replace, Doors (Interior) - Install or Replace, Brick or Stone Fireplace - Repair,
About us
All In One Home Solutions is a full service exterior remodeling company specializing in Roofing, Siding, Windows and Gutter Installation and Repair in the Roanoke Valley and surrounding areas. As a family owned business, each project is handled with integrity, exemplary customer service and top-notch workmanship to ensure an overall satisfying experience. With our values and dedication to detail, you can rest easy knowing that you’re leaving your home improvement project in the hands of the best exterior remodeling company in Roanoke.
Business highlights
15 years of experience
Services we offer
Exterior remodeling company serving the Roanoke Valley. Services offered include roofing, and gutters., custom copper work, decking, siding, soffit and fascia, windows and doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.698 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 5% |
Showing 26-50 of 98 reviews
John M.
Oct 2016
Got a estimate that seemed good to me. Arrived on time and work was done in a few hours. Provided before and after pictures. Worked with three people from start to finish and all were professional.
Kathryn B.
Sep 2016
Had a new roof put on my home as the old one was leaking. The price was very within budget, the work was done quickly and professionally and the clean-up was spot on. They also gave me some advice about some other things I had going on with my trees even though they don't do that sort of work. Class acts all the way. Will use again for any home needs.
Ashley P.
May 2016
unknown
David S.
Mar 2016
Excellent
Edwina P.
Mar 2016
Between the initial and follow-up meetings, I was asked to attend a meeting for work the on October 3, and I declined the meeting, which I really wanted to be present for due to having the appointment with All-In-One. I waited for hours on October 3, and the representative never showed up and did not call to explain why they did not keep this appointment. I did not call back to pursue since clearly this was not a job they wanted and I felt this was a very good demonstration of why we should not hire this company. To date, we have never heard back from the company with any explanation.
Charles W.
Feb 2016
.
Response from All-In-One Home Solutions LLC
"Thanks, [Member Name Removed]! We're glad you and your mother are happy with the work and we very much appreciate you being a return customer! Please let us know if we can be of any further assistance in the future."
Catherine K.
Feb 2016
All In One Home Solutions is the only contractor in the area that I would deal with. Chris was SO friendly and attentive to everything I wanted and answered all of my questions. Not to mention when I called to set my appointment Chris was the only one to show up when he said he would. Samantha in the office was super nice and kept in touch with me when my project got delayed because of weather. Once the project was started, they were done in two days and I couldn't be more satisfied!! AWESOME company and phenomenal customer service.
Response from All-In-One Home Solutions LLC
"Thank you, [Member Name Removed]! We appreciate your positive feedback! We're very glad that we were able to provide you with such a wonderful home renovation experience. Please keep us in mind if we can be of any further assistance. We look forward to working with you again in the future!"
Kristine S.
Jan 2016
Horrible, horrible, horrible. We initially had a very good interaction with attempting to receive an estimate. After seven phone calls and three weeks later, we still have not received an estimate. The phone staff has been extraordinarily rude, and we have been unable to get hold of the original person who came out to the house for the evolution. NEVER go with these guys. Not sure how they got good reviews.
David H.
Dec 2015
I can't say good enough things about Chris and his crew. They made a mistake on the scope of the job. They did a $2000. job for half the price. They made a mistake and made it right. You will not find a more honest company. Straight up.
Valerie V.
Dec 2015
Chris was very professional and punctual. He evaluated the roof and said he thought it had another year or two of life, no need to replace or repair. I appreciated his honesty, as he could have easily tried to sell me a $5,000+ roof. In 2 years, I'll be hiring them when the time does come to replace it!
Ross P.
Nov 2015
.
Ross P.
Nov 2015
.
Response from All-In-One Home Solutions LLC
"Thank you, [Member Name Removed]! We are happy to be of service to you, and we look forward to working with you in the spring!"
Keith B.
Oct 2015
The roof vents went in fine. Could not be happier with the end-result. House is 100% cooler in the Summer.
However there was an issue that occurred during installation. The vent installers damaged my gutter with their ladders. (To the point where it could not be repaired.) They sent someone out to see if it could be repaired, but you could see it had to be replaced. Also the gutter's downspout extensions were put on backwards. (Meaning the extension pipe was put inside the existing downspout elbow, instead of over it. So water was leaking at the point of the new connection when exiting the downspout.)
HOWEVER, and in my mind this is what's important, they came RIGHT AWAY and replaced the damaged gutter and downspouts. No questions asked. I didn't have to chase them down. Yes, the job(s) should have been done right the first time, but they corrected these issues. Everyone that I had dealt with there was fantastic. I have no unresolved complaints, and would absolutely use them again and recommend them to others.
However there was an issue that occurred during installation. The vent installers damaged my gutter with their ladders. (To the point where it could not be repaired.) They sent someone out to see if it could be repaired, but you could see it had to be replaced. Also the gutter's downspout extensions were put on backwards. (Meaning the extension pipe was put inside the existing downspout elbow, instead of over it. So water was leaking at the point of the new connection when exiting the downspout.)
HOWEVER, and in my mind this is what's important, they came RIGHT AWAY and replaced the damaged gutter and downspouts. No questions asked. I didn't have to chase them down. Yes, the job(s) should have been done right the first time, but they corrected these issues. Everyone that I had dealt with there was fantastic. I have no unresolved complaints, and would absolutely use them again and recommend them to others.
Larry P.
Oct 2015
unknown
Response from All-In-One Home Solutions LLC
"Thank you for your kind words, ]Member Name Removed]! You were a pleasure to have as a customer. We are glad that we were able to both meet your needs and exceed your expectations. Please keep us in mind for any home renovation projects you may wish to complete in the future."
Harold G.
Aug 2015
unknown
Jonas K.
Aug 2015
Jeremiah and Chris showed up late, apologized for tardiness and took a thorough look at our roof. They spoke about their dedication to customer service. We were hopeful.
We were told we would have to wait another 4 days (following the visit) just to get our estimate.... this brought the turn-around with All-In-One to almost 3 weeks without even knowing their price!...we became skeptical.
On the day of the "estimate reveal," one of our family members was taken ill and arrangements had to be made for her health care. I called the All-In-One office prior to the appointed meeting time and asked that she simply send us the estimate, but could it be sent to us via an email with pdf file or, a telephone conversation with one of their reps....again, we just wanted to speed the process so we could make a decision without delay and schedule the work. Seems reasonable, right?
The scheduler called us back and said it would not be possible. The rep called us and told us the same thing. We explained we have owned multiple homes and fully understand material selection, workmanship --- all we wanted was a price! The owner Jeremiah finally called at the end of that day and said we would have to reschedule a face-to-face to obtain the price...again, meeting THEIR rules and schedule. We were fed up!
I hopped on Angie's list and saw that others experienced the same All-In-One pressure and guilt tactics like, "You don't want 'Chuck on a Truck' to do you roof, do you?" He was implying that many of the long-standing, reputable providers in Roanoke are not worth the shingles they install...of course this isn't true.
We cannot and will not endorse All-In-One. Consider taking your business elsewhere.
We were told we would have to wait another 4 days (following the visit) just to get our estimate.... this brought the turn-around with All-In-One to almost 3 weeks without even knowing their price!...we became skeptical.
On the day of the "estimate reveal," one of our family members was taken ill and arrangements had to be made for her health care. I called the All-In-One office prior to the appointed meeting time and asked that she simply send us the estimate, but could it be sent to us via an email with pdf file or, a telephone conversation with one of their reps....again, we just wanted to speed the process so we could make a decision without delay and schedule the work. Seems reasonable, right?
The scheduler called us back and said it would not be possible. The rep called us and told us the same thing. We explained we have owned multiple homes and fully understand material selection, workmanship --- all we wanted was a price! The owner Jeremiah finally called at the end of that day and said we would have to reschedule a face-to-face to obtain the price...again, meeting THEIR rules and schedule. We were fed up!
I hopped on Angie's list and saw that others experienced the same All-In-One pressure and guilt tactics like, "You don't want 'Chuck on a Truck' to do you roof, do you?" He was implying that many of the long-standing, reputable providers in Roanoke are not worth the shingles they install...of course this isn't true.
We cannot and will not endorse All-In-One. Consider taking your business elsewhere.
Response from All-In-One Home Solutions LLC
"We at All-In-One are dedicated to 100% Customer Satisfaction. Industry studies and even our own experiences have shown that consumers who focus only on price and don’t take time to meet with their contractor “face to face” to go through the proposal have a significantly higher chance of being unsatisfied with their project. Our only motive in presenting our price in person is to go through exactly what we have proposed and explain what is included by actually presenting the materials and specs we will be using. We do things differently than most of our competitors. Reading something on a proposal versus seeing the components in person are two different experiences. We have found that using this approach with our customers has yielded a very high satisfaction rate. This all comes down to taking the time to meet and go through the proposal and materials. We deeply regret that you had a bad experience with our company and we would have loved to have the chance to meet with you to go review our proposal and pricing. Since you did not get this opportunity, you really don’t know what we are about or how we do things. IF you did have the opportunity to meet with us, you may have changed your review of recommending people to stay away from our company. We do strive for 100% Customer Satisfaction and take pride in providing the highest level of customer service for our clients: we earned Silver in The Roanoker Magazine's "Best Roofing Company 2014" category, we earned the Angie's List Super Service award the past two years, and in 2014 we were nominated for Small Business of the Year by the Roanoke Chamber of Commerce. Just like any compan,y we do not get every job bid on; but to any consumer reading this review, please don’t base your opinion to give us a call on this limited interaction with our company. We have a great publication we can get you called “How to Make A Successful Construction Investment” that we recommend any consumer making a contracting purchase read. It was put together by an independent contractor training organization (Certified Contractors Network) and has great third party information. It points out the importance of spending time with the contractor and asking other questions besides just the price. Although it is regrettable that we cannot assist you with this project, we are eager to prove ourselves to you with any future exterior remodeling projects you may have."
Mat C.
Aug 2015
very professional, responsive, prompt. the work done was very good quality. most impressive is they didn't try to sell us what we really didn't need. specifically, the estimate provided for replacing damaged fascia board as needed. we expected the usual, "oh, all of it needed to be replaced". instead, we got "only 1 piece needed to be replaced" (which we already pretty much knew, from my husband having inspected the roof prior to getting the estimate). all around a good experience. we already have them scheduled to estimate another exterior job for us.
Chase F.
Jul 2015
Gentleman came out and did the estimate and got back to me in a few days. As opposed to other roofing companies, he attempted to up-sell me on other things that would compliment the roof. These things were okay, but not completely necessary. In my lack of knowledge, it just seemed like he was trying to take advantage of that. Furthermore, when I said I'd think about it, he got really assertive and advised that they only would negotiate "in person" (like it was a personal service issue). He offered me a "one time" 10% discount for "today only". Needless to say I didn't go with them because not only did I disapprove of that approach, but his 10% price cut was still way above what I paid for my roof from another reputable company.
Response from All-In-One Home Solutions LLC
"Thank you for your feedback! Unfortunately it seems like there may have been a bit of a miscommunication between yourself and the estimator in terms of "up-selling". When replacing a roof, it is crucial to evaluate attic ventilation. In your case, attic ventilation was a concern. We suggested that you include adding ventilated soffits and ridge vents when replacing your roof to ensure proper ventilation. When an attic isn't properly ventilated, the shingles and decking can deteriorate prematurely due to heat and moisture buildup. Additionally, when an attic isn't properly ventilated, shingle manufacturer's warranties can become null-in-void. All-In-One Home Solutions takes great pride in knowing that our crew follows manufacturer's guidelines and that no corners have been cut during roof installation. It is of paramount importance to both All-In-One Home Solutions and our customers that the roofs we install are granted a warranty. We deeply regret that you felt as if you were being pushed into signing the proposal; that was most certainly not our intention. The law says that any contract signed away from the place of business requires a Three Day Cancellation Disclosure which protects the consumer from high-pressure sales tactics. After being presented with a proposal, it is not uncommon for the consumer to want to think it over -- which is certainly understandable. The cost of a return call is actually factored in to the initial proposal that we provide; however, if the consumer decides to accept the proposal that day, the cost of the return call is actually deducted from the proposal without any sacrifice in quality or profitability - thus the 10% savings. It seems that there may have been a bit of miscommunication in this regard. We regret that we did not gain you as a customer but we would be more than happy to provide you with any assistance in the future!"
Linda G.
Jun 2015
Crews showed up on time. The front steps look great, although the team did not completely fill in a large crack at the bottom of the steps as agreed upon because they ran out of material, then simply left to do another job. (This is why I downgraded on quality). When I called All-in-One, they returned later and finished the job. Unfortunately, the filling has already cracked in several places, though the steps themselves look fine. There were a number of miscommunications the day the fascia was supposed to be completed. I acknowledge one issue (concerning paint) was my error, but it wouldn't have mattered since the crew ran out of fascia material and disappeared. I had to call the office again, and the work was eventually completed two days later.
One thing that concerned me was that I never saw a supervisor show up to check the progress of the work, though it is possible I missed him. I get the sense that this company is trying to cover lots of bases and types of work but is stretched a bit thin on management. Nonetheless, the office staff and Jeremiah, the owner, are very friendly and pleasant. Jeremiah was extremely conscientious about addressing the issues I had, and came to the house on both occasions to resolve the problems.
I found their prices competitive and reasonable. I am not sure I would hire them again, because I feel I'd be better off in the future with a specialist than with a general contractor. But I do appreciate the work ethic of Jeremiah and his office staff.
Response from All-In-One Home Solutions LLC
"Thank you so much for your thoughtful feedback. Your project happened to fall in a three-week period of time where we were transitioning from our previous Project Manager to a newly-hired Project Manager. You’re absolutely right – during this transitional period, we were forced to spread ourselves a little thin in order to maintain daily operating procedures. Had our new Project Manager been out of training at the time that we were working on your project, these hiccups would have likely been avoided. Our current Project Manager continues to demonstrate his value in our company and we could not be happier with what he brings to our team. We deeply regret, however, that you had the misfortune of not ever being able to work with him. Rest assured, everyone at All-In-One Home Solutions read this review that you were kind enough to provide for us and we absolutely acknowledge the legitimacy of your critiques. While training our new Project Manager, we went through great pains to ensure that the miscommunications and hiccups that occurred during your project will not happen with future projects. At the end of the day, we’re happy that we were able to right any wrongs for you and that you are indeed pleased with the end result. We look forward to the opportunity to prove ourselves to you in the future should you choose to contact us for any future exterior remodeling projects you may have."
Roy B.
May 2015
unknown
Response from All-In-One Home Solutions LLC
"Thank you for your wonderful review, [Member name removed]! It is a pleasure to have you as a customer."
Penny P.
Apr 2015
A representative came out to the house to give me an estimate. He showed me the reason that the shingles were coming loose. There was some confusion getting the contract signed and a date set up, but it was resolved. Bad weather delayed the actual date of the repairs. The gentleman who came to do the work was polite. My brother pointed out two loose shingles on the edge of the roof that had been missed. They were replaced. So far all the shingles have stayed put.
Response from All-In-One Home Solutions LLC
"Thank you for your review, (member name removed)! We appreciate any and all feedback that we receive from our customers."
Michael C.
Apr 2015
It was really good.
Response from All-In-One Home Solutions LLC
"Thanks, [Member name removed]! We'd be happy to assist with any exterior remodeling projects you may have with your listings!"
Jason M.
Apr 2015
Very smooth, couldn't ask for better
Response from All-In-One Home Solutions LLC
"Thanks, [Member name removed]! And thank you for your continued patronage!"
Leon B.
Mar 2015
They were exceptional from start to finish. The whole staff were extremely knowledgeable (including the receptionist) and Jeremiah was outstanding. I will never use anyone else for projects that are out of my scope of expertise.
Response from All-In-One Home Solutions LLC
"Thank you so much for your glowing review, (member name removed)! We are very pleased to know that we met your expectations."
William B.
Oct 2014
All in One did a wonderful job in replacing my roof. Jeremiah came and did the estimate and the the price was comparable with other estimates. The roofers came as scheduled and completed the roof in two days.
Response from All-In-One Home Solutions LLC
"Thank you for your kind review, [Member name removed]! We are very happy to have met your expectations."
Licensing
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FAQ
All-In-One Home Solutions LLC is currently rated 4.6 overall out of 5.
All-In-One Home Solutions LLC accepts the following forms of payment: CreditCard
Yes, All-In-One Home Solutions LLC offers free project estimates.
No, All-In-One Home Solutions LLC does not offer eco-friendly accreditations.
No, All-In-One Home Solutions LLC does not offer a senior discount.
No, All-In-One Home Solutions LLC does not offer emergency services.
No, All-In-One Home Solutions LLC does not offer warranties.