ROOMSTORE

We wanted to get a bed frame and visited the store. I had seen a bed that I like on their website and they said they could order it for me in the store. The salesperson told me that it would be 7-10 days for the bed to come in. At 2 weeks, I called to find out when it would be arriving. They said that it would be in "sometime before the 20th." When the 20th came, I asked again when I would get the bed and customer service said between the 15th and 31st of the month. Because I got three different estimates on when the bed would arrive, I persisted strongly that I wanted someone in the ordering department to narrow down the time frame by tracking down their vendor who was supplying the bed. Someone did reply (after spending a great deal of time not taking the usual blanket answer from the customer rep), by letting me know that the bed was not due in their distributor in North Carolina until the 12th of the following month. After that, it was whenever the next truck leaves for Maryland from North Carolina which could be a couple of weeks longer. We decided that we didn't want to wait that long and were frustrated at the variety of delivery dates given. We went to the store to cancel the order. The clerk told us that merchandise on order can take up to 6-8 weeks to receive. We were never told this from the beginning. We did; however, receive our refund check in the mail about 10 days later as promised.

THE SALES PERSON WAS FANTASTIC AND VERY COURTEOUS WHEN WE WERE LOOKING ALL OVER THE STORE FOR WHAT WE WANTED. DELIVERY COMPANY WAS A PROBLEM, BUT ONE CALL TO THE SALESPERSON TOOK CARE OF EVERYTHING.