Whether you need a full-service moving company or just a helping hand, Mid-Atlantic Moving & Storage makes moving simple and stress free at a surprisingly affordable rate. Choosing a Moving Company you can trust is very important. Mid-Atlantic Moving & Storage has all the logistical, packaging, and storage capabilities and trained relocation specialists needed to help plan all the logistics according to your needs or requests. We specialize in Local & Long Distance Moves within Residential, Commercial, and Government/Military solutions. Our goal is to provide quality insured moving service at low rates in the Greater Richmond, VA Metropolitan. We look forward to assisting you, please call (804) 588-3160 to speak with a Relocation Specialist and receive a FREE moving Estimate today!
Local/Long Distance Moving Company, Residential Moves, Commercial Moves, Miltary/Government Solutions, Furniture Movers, Piano Movers, Packing & Unpacking Services, Storage, & More!
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Number of Stars | Image of Distribution | Number of Ratings |
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"At Mid-Atlantic, we take customer service very seriously and have taken steps to insure that all of our customers have a positive and professional experience when selecting us. This review, however, is fraudulent, as we have no record of having provided any services to a customer by this name, on the date provided, or to the address provided. We do not have any current customers with this name. Also, the moving date listed is a Sunday. We even checked the surrounding days and the addresses attached to other customer to see if it was possibly booked under another name, and there were no matches to the address. Please remove this review."
"At Mid-Atlantic Moving and Storage we take customer service very seriously and sincerely regret that were unable to work together for a more successful resolution of your claim. We appreciate your willingness to work with us to provide an amicable solution, unfortunately, the settlement amount that was requested far exceeded that which can be approved based on the details of your claim. While we do understand your unwillingness to accept the settlement as presented (which was above our legal liability), your refusal to accept the offer renders it rejected and rescinded. Again, we had hoped to be able to agree on terms and do regret that we were unable to do so."
"Thank you for choosing Mid-Atlantic to help with your moving needs! At Mid-Atlantic, we take customer service very seriously and have taken steps to insure that all of our customers have a positive and professional experience when selecting us. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. Thank you for the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage!"
"Thank you for choosing Mid-Atlantic to help with your moving needs! At Mid-Atlantic, we take customer service very seriously and have taken steps to insure that all of our customers have a positive and professional experience when selecting us. We have overhauled our staff, run all of our booking through our [Member Information Removed] sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. Thank you for the opportunity to introduce you to the [Member Information Removed] Mid-Atlantic Moving and Storage!"
"At Mid-Atlantic, we take customer service very seriously and have taken steps to insure that all of our customers have a positive and professional experience when selecting us. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. Thank you for the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
Mid Atlantic Moving picked up my furniture from my previous residence on June 28, 2014. The men (crew) were professional and very nice. The crew leader came in and took inventory room by room. They wrapped each piece of furniture in blankets and plastic. They loaded my furniture up on the truck and delivered to their "onsite" storage facility. I called on August 25, 2014 and requested my furniture be delivered to my new home on Tuesday, September 9, 2014. On the work order, the estimated arrival time was 8:00-9:00 am. Well I waited for five hours and no delivery truck and no furniture. Made two calls within the five hours and asked where are the movers. The second call I received was from a operations manager and this is what I was told: They could not access my storage unit which is NOT onsite; located at an outside storage company due to a former operations manager had the account/contract set up in her personal name NOT the company's name. She was the only one who could access the storage facility. I then was told my furniture would be delivered on Saturday, September 13, 2014. I then called the general manager Joe on Thursday, September 11, 2014 and left a message on his voice mail demanding a call back from him and that I wanted my furniture by Friday morning, September 12, 2014. I received a call from the same operations manager I spoke with on Tuesday. She explained to me they could not access the storage facility (Extra Space Storage) until the former operations manager signed over the account to them. This former operations manager is supposed to arrive in their office on Friday, September 12th, to participate in her exit interview and "HOPEFULLY" sign over the storage unit account to Mid Atlantic Moving. I was told if she did not sign over the account, the authorities would get involved. I hung up the phone and called my attorney. My attorney advised me to give them until the end of business day on Friday to contact me. If I do not receive my furniture by Saturday, my attorney will seek legal action towards Mid Atlantic Moving Company BECAUSE my contract is with them, not Extra Space Storage.
My mother, Diana Hubbard spoke with a sales manager on Tuesday and told him she was not going to pay rent for the storage after Tuesday's date.
What would I have done if I moved from one state to another and did not have family and friends to stay with while this fiasco was playing out between a former manager and this moving company?
Except for the crew who moved me, I would NEVER refer this moving company to anyone!!!!!!!
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. As most of the reviews state, our customer service skills were in need of an overhaul. Our trained, professional moving staff works hard and our customer service should mirror their hard work. We welcome the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
Ok Spoke to Joe, and was impressed with how friendly, professional and helpful he was. Hired them to move my belongings from my home to the basement of my newly built home until I could fully move in there when it was completed. Joe was fully aware of all of the details. The packers were due out - should have been 5 of them. Well 2 showed up, over an hour later, one showed up and several hours later another. Meanwhile I am being charged $275 an hour for 5 workers. They all stink of smoke and complain the entire time about having to work. Took well over time to pack since they moved incredibly slowly and took many breaks.
Moving day was no different. The crew showed up staggered yet still tried to charge me for 5 guys at $275 an hour. Many times only 2 were working while 3 sat on the truck, moaning and complaining about how things were heavy. We get to the new house and the decide they wont move anything into the house as they didn't like the stairs. Appliances, doors, windows, sheetrock, all had been delivered to this house with absolutely no issue. We ended up in a 4 hour debate - the supervisor even came out. Joe was on the phone and said I never told him that the house was not finished which was a lie. They tried to convince me that I needed to have them load everything into their storage, at my cost of course, and then they would charge me again to load it back on the truck and off again when I needed everything after the monthly storage fee. I detect a scam here. It was also late on Sunday of Labor Day weekend so I think that was involved.
They ended up leaving with all of my belongings on their 2 trucks and would bring it back in 2 days after the holiday. I finally had them bring it back, unload into the garage of my new home and hired other decent men who didn't smell like they had just smoked all day come and move everything to the basement.
Then they tried to block my driveway with their truck and not let me or my builder out until I signed the form that everything was delivered intact and as planned. Of course I wasn't going to sign that when I already found shattered crystal - who knows what else I will find.
All in All - I will NEVER use them again and hope that this deters anyone from using them as well. They could possibly be the worst company I have ever dealt with.
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
"We at Mid-Atlantic are very serious about customer service and have taken steps to prevent these types of things from happening in the future. We have overhauled our staff, run all of our booking through our new sales department and have fully trained professional movers who welcome the opportunity to help with your future moving needs. We hope that we get the opportunity to introduce you to the NEW Mid-Atlantic Moving and Storage in the very near future!"
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Monday: | 8:00 AM - 4:00 PM |
Tuesday: | 8:00 AM - 4:00 PM |
Wednesday: | 8:00 AM - 4:00 PM |
Thursday: | 8:00 AM - 4:00 PM |
Friday: | 8:00 AM - 4:00 PM |
Saturday: | 8:00 AM - 12:00 PM |