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M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling
Founded 1999 • With Angi since September 2014
Business Details
Phone Number
Address
27 Labrook Dr
Richmond, VA 23225
Description
A locally owned contracting company based in Richmond, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling provides professional repairs, installations, and maintenance services for a variety of plumbing, heating, and cooling fixtures. They have the manpower, experience, training, and equipment to make your problem go away fast, no matter what it is. They are your total home comfort specialists with a passion for resolving issues with ACs, heaters, gas lines, sewer lines, sump pumps, water heaters, air quality systems, and more. They strive to keep their prices affordable and offer a direct pricing guide to ensure that all customers are charged equally. Free estimates are also available for water heater replacements and sewer water line replacements or repairs. When you call them once, you’ll be calling for life
Verified Reviews
A few reviews for this pro...
William P.
10/27/2016
Upon arrival the two plumbers went into the crawlspace with me to see the cracked black plastic ABS pipe. The lead plumber inspected it and said "325". I asked if that was the size of the pipe and he said no, that was the replacement cost. I said lets go talk to the cable guy and he said, Oh, they are paying for it--then it costs 400. I didn't think that was funny--I assume he was joking although neither of them were laughing. The cable guy agreed to the price and the other plumber went to his truck, got a saw, a length of pipe, and some compression fittings, then went back to the crawlspace. I followed and watched the repair--it took between two and three minutes. I asked if replacing black ABS pipe with the same (the plumber used white PVC) was required by code and he said no. I hope he is right. I was amazed at the cost for such a quick repair. These parts are all available at a retail hardware store for just a few dollars. I don't understand why the cost of services was so high for just a few minutes work. The repair seems to have worked and it has not leaked.
Description of Work
During a switch from Verizon to Comcast cable, the cable guy knocked a sewage drain pipe loose in the crawlspace and the cable installation subcontractor hired Williams plumbing to make the repair.
Category
plumbing
G Duane G.
12/10/2014
The representative could not even find the entry for the water line nor find the main shut off for the house. They wanted to replace the entire water line and the price was outrageous. I ended up having to pay 20% for the quoted amount since I did not have them do any work.
Description of Work
They came out to look at a leak in my water line.
Category
plumbing
Robert T.
10/24/2014
I have been using this company for about 3-4 years. They provide a great service. The staff does a great job. They are courteous, polite and punctual. The pricing is reasonable for the quality of work they provide. I had never had any problem contacting them or scheduling a service.
Description of Work
I hired the company to service the dryer and to work on the bathroom and kitchen plumbing.
Category
plumbing
Robin H.
05/14/2014
We called M A Williams today as our washing machine drain pipe was overflowing and dumping water all over our basement. The call was placed at around 12:15pm and the woman who answered the phone said they would have someone at our house by 4:00. At 4:00, since we had heard nothing in the almost 4 hours, we called again and were told we were next on the list. At 5:15, we called to check once more, as it was now after hours. This time a differnet woman answered, seemed miffed that we were waiting and connected us to a supervisor. We explained the situation to him and he said that if he sent someone now it would be after hours fees. Even after we reiterated that we had been home waiting for them for 5 hours, he said , sorry but you'll have to pay the after hours fees. We told him to forget it; this is no way to do business. I will never call there again and would caution others against deling with a company who treats it's customers in such a way.
Description of Work
They never showed up after an initial call and two follow ups while waiting in our home for over 5 hours! We then had to call a more reliable company and pay after hours service which I refused to pay M?A. Williams . Extremely unprofessional not to mention the waste of our time and money.
Category
plumbing
Glenn T.
06/30/2013
Well, main fellow showed up within hours of my call. He walked around for 15 minutes then called his home office to consult on pricing quoating I suspect. Anyway when he came back in he is saying I need all new domestic water system pipes since house is 50 years old. I was sick with the thought of such a price. But with pipes already somewhat cut out by my own efforts and no water or heat in the house and a wife ready to go to work the next day all I could do was agree to say OK. My neighbor had a very similar pipe situation and he told me he paid $2,000 plus his plumber replaced everything with copper and had to crawl around in a low crawl space. My pipes were mostly already exposed as I had removed a lot of my suspended ceiling in my basement so the fellow could see all pipes as needed. He spent about 4 hours removing old copper pipes and next day came with a somewhat untalented assistant and spent another 8 hours. Using PEX pipe instead of copper got me new hot and cold water system working but looked very sloppy in terms of pipe layout runs. I would not have expected such pipe layout accuracy or neatness unless someone had to use a garden hose perhaps instead of pipes. Well it leaked in several places after they left. I had a leak after the fellow left the second time but was so sick to my stomach of the quality of work and the high price I had to pay I just did not want them to come back to my home. I think $4800 for maybe 24 man hours plus using PEX like it was a rubber hose snaking around the inside of my basement ceiling would seem a little excessive. Had several other quality issues which I will not get into which they should not have left me with but my advice is keep looking guys.
Description of Work
Replaced all domestic (hot and cold) pipes in main floor and in basement -- which basement I must mention had a suspended 2x4 layin ceiling so it was easy to get to compared to most homes. I had just removed a few hot and cold water pipes in my basement toilet myself with intention of doing rest myself but I am a senior on Medicare with some health problems so I felt overwhelmed with completing the task I had already started and opend up full access to in my basement toilet. Seemed like a simple job of just replacing some few dozen feet of old copper pipes and replace with some new pipes. I decided I must get help to get it with sooner than I might complete it as once you cut into some pipes the entire house would be unable to get any water plus heat since I have hot water base board heat. Called M. A. Williams as they advertise very "cheap" drain cleaning on TV everyday. Seemed like the first place to talk to.
Category
drain cleaning
Frank F.
12/13/2012
I was very dissatisfied with this company. The man who came to the house was pleasant and professional; however he couldn't get the drain open. In the process of talking about what to do he went out to call his boss who told him to cut a hole in my ceiling and see if he could see how the drain line went. I have plaster ceilings and told him no, I didn't want that done. He also commented that they would probably have to take the drain line out and replace it and discussed which walls would have to be opened to get to the drain line. I called another company who was able to snake the line and clear it very easily and am very glad I didn't listen to the person who came to my home. Also, this cost me more than the price I had seen advertised and no senior discount was offered.
Description of Work
open a clogged drain in upstairs bath
Category
drain cleaning
DAVID H.
07/25/2012
The company (M.A. Williams Drain Cleaning) sent someone out the same day to give me an estimate for repairing the problem. I would have gone with another company on angie's list but the two that I contacted were not able to come out and give me an estimate for at least 3-4 days and I needed to get the problem taken care of as soon as possible. I wish now that I had waited until the other companies were available. I say this because three days later I decided to get another tub and shower repaired which I was unable to get cold water from. I got estimates from the two previous companies I had contacted before going with M.A. Williams Drain Cleaning and just out of curiousity I asked them what they would have charged me for doing the first repair job that M.A. Williams Drain Cleaning did. Needless to say, that I was stunned to find out that they would have charged me only half of what M.A. Williams did. Simply put I got ripped off. M.A. Williams Drain Cleaning used the most expensive parts they could (whose ever heard of a shut off valve costing $140.00 each and according to the technician he was giving me a price break because he said they were originally $180.00 each). And to top things off, they only gave me $15 dollars off of the job instead of the $25 that is posted on their ad in the yellow pages. I didn't notice this right away so I contacted them to let them know about it and I still have not heard anything back from the company as of today (7/25/2012). I guess they just plan on pocketing the extra $10 dollars. In any case I would HIGHLY recommend staying away from M.A. Williams Drain Cleaning. Don't allow yourself to learn the hard way and get charged an arm and a leg like I did.
Description of Work
The company was quick to respond to my leaking tub and shower faucet. The technician spent over three hours repairing the problem which consisted of cutting into the wall, and installing a new tub/shower faucet, new rough-in kit and new valves. After all of this I noticed the next day that the shower was still leaking behind the wall. So I called the company back and they sent out another technician who managed to stop the leak ... for now that is. He took the time to replace the rubber washer located behind the waste and water overflow plate and caulk around the shower trim and tub spout.
Category
plumbing
Kay G.
06/27/2012
William B.
01/30/2012
see above.
Description of Work
This occurred over five years ago. first plumber came out because tolit was not flushing properly. Everyhing lead to another thing and he said all the pipes under the house had come apart. Then it was a stppage in the ougoing sewage line and he had to use a camera. He found a stoppage that was under my front yard. After 4 hours he presented a $1000 bill and problem not solved. His supervisor would be coming to give a qoute for digging up front yard to fix stoppage. Supervisor appears and states a location for the dig (which later it was determine to be twenty feet off.) His qoute for the dig and repair was $2000. I called the county because I thought it may be on their land. County would pay if on their land, just call the to come and look once the dig was done. when asked the county said that an aproximate cost for digging should be about $500. I call some one else whom came out found the correct location for the dig. For $500 they dug up and repaied the drain pipe. I think that MA williams takes advantage of older folks and those that are not knowledgable.
Category
plumbing, sewer cleaning
DeAndra B.
08/08/2011
I received a coupon in ValPak for $89.95 drain cleaning plus a $25 discount on services. It doesn't say on the coupon that this is the fee per drain cleaned, but the receptionist clarified this right away when I called to make an appointment. I received a reminder phone call one day prior to my appointment. The service provider, Jack, showed up right on time. He was very professional, he answered a lot of my questions, and he gave me good advice for the drains I need to have cleaned based on the plumbing line configuration in my house. He was very fair about identifying the most critical lines to be cleaned, and he didn't oversell me on the number of lines to clean. Jack also gave me some suggestions about how to keep the lines clear (enzymatic cleaners, not chemical cleaners). He kept the work area clean and cleaned the bathtub and sink after working on the lines. I would probably prefer an hourly rate for standard kinds of services like this (especially since all of my lines have clean-out valves and/or are easily accessible), but most of my recent plumbing experiences suggest that plumbers are going to a task-specific rate. Overall, I had a very positive experience with the company.
Description of Work
I had three drains cleaned: an upstairs tub drain, a first floor kitchen drain, and an outside floor drain.
Category
drain cleaning
kate H.
11/03/2008
After having MA Williams out to unclog the drain I called the city public utilities. The city workers arrived two days later and installed a clean-out finding no clog on the city side of the property line. I called MA Williams to ask them to come back out and finish the $300 job they started. They said they would come out at no charge if I paid $225 to run a camera down the drain to ensure that the lines are clear. The video is also insurance to them so that I will not call them and expect free service to come out again. In order for this company to stand by its work a customer must pay a $300 warranty and pay $225 for video of the line. The video is a diagnostic helpful for the plumber to do his or her job correctly. The customer should not have to pay an additional $225 for this service. Nor should a customer have to pay $300 for a company to stand by its work. The company could not justify the $225 charge only saying, "that's the going rate."
Description of Work
The company attempted to unstop a clog in the bathroom. The plumber pulled the toilet and ran a mechanical snake down the line to no avail. The plumber determined the problem to be on city property and not in the house.
Category
plumbing
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Offers Coupon
Business Highlights
Emergency Services OfferedService Categories
Licensing
Licensed
- Trade License Number
- 2705143988A
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
Services Offered
Drain Cleaning & Rooter, Water Line Services, Sewer Lines, Toilet Repair, Faucets & Sinks, Gas Line Services, Showers & Tubs, Commercial Plumbing, Conventional & Tankless Water Heater Service, Emergency Plumbing, Hydro Jetting, Slab Leaks, Pipe Repair, Repiping, Water Leak Detection, Sump Pumps, Garbage Disposals, Water Filtration, AC Repair & Install, Heater Repair & Install, Indoor Air Quality Service
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling
How is M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling overall rated?
M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling is currently rated 2.9 overall out of 5.
What days are M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling open?
M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling is open:
Sunday: 7:30 AM - 5:00 PM
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 5:00 PM
What payment options does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling provide
M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing
Does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offer free estimates?
Yes, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offers free project estimates.
Does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offer eco-friendly accreditations?
No, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling does not offer eco-friendly accreditations.
Does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offer a senior discount?
Yes, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offers a 10% senior discount.
Does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offer emergency services?
Yes, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offers emergency services.
Are warranties offered by M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling ?
Yes, M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offers warranties.
What services does M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offer?
M.A. Williams Drain Cleaning, Plumbing, Heating & Cooling offers the following services: Drain Cleaning & Rooter, Water Line Services, Sewer Lines, Toilet Repair, Faucets & Sinks, Gas Line Services, Showers & Tubs, Commercial Plumbing, Conventional & Tankless Water Heater Service, Emergency Plumbing, Hydro Jetting, Slab Leaks, Pipe Repair, Repiping, Water Leak Detection, Sump Pumps, Garbage Disposals, Water Filtration, AC Repair & Install, Heater Repair & Install, Indoor Air Quality Service