About us
Since 1903, Hilldrup is the partner that businesses and families trust to get them where they are going. As one of the largest and most award-winning moving companies on the East Coast, we can move you across town or around the world.
Business highlights
Services we offer
International, Local, Military, and Commercial moves, international moving and storage for Residential, long distance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 0% | ||
| 14% | ||
| 14% | ||
| 14% |
"Thank you for your feedback. We always want to deliver the absolute best moving experience for our customers. We would like to speak with you about your experience and ask that you please give our Director of Quality and Customer Assistance at (703) 441-7256 at your [Member Information Removed] convenience."
"Hi [Member Name Removed] - We’re happy you enjoyed your experience with Hilldrup for your recent move. We love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience on Angie's List, and if we can ever help you again, please don’t hesitate to contact us at [email protected]!"
"Hi [Member Name Removed] - We’re happy you enjoyed your experience with Hilldrup for your recent move. We love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience, and if we can ever help you again, please don’t hesitate to contact us at [email protected]!"
"Hi [Member Name Removed] - We’re happy you enjoyed your experience with Hilldrup for your recent move. We love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience, and if we can ever help you again, please don’t hesitate to contact us at [email protected]!"
"Hello Ms. [Member Name Removed] – We are terribly sorry your move fell short of what you expected from Hilldrup. Please know that we have reviewed your concerns and have addressed them directly with those involved. While it appears the claim reported to us has been taken care of, please feel free to reach out to our Director of Quality and Customer Assistance at (703) 441-7256 if you have anything else you would like to discuss about your recent move."
"Thank you for sharing your experience on Angie’s List. Your feedback is important to our continued success and goal of delivering the best in quality service. Both your business and feedback are greatly appreciated; should you need any additional assistance, please do not hesitate to contact us."
Portable radiator/heater
Rear feet/legs of the sofa plus asst?d hardware
Damaged:
½ of entertainment unit
Doors broken off 2 nightstands
In Richmond:
Movers were several hours late ? partially
because their destination was spelled wrong - ?3 ?Brides? instead of the correct 3 ?Bridges?
Attitudes were not professional - the guy in
charge felt it necessary to apologize to my wife for the language and attitude
of the crew
Members of the (young) crew often disappeared to
use their cell phones, creating long delays ? check with the driver/man in
charge
Inventory was mishandled ? some items have no
label others have 2 labels
The truck did not have room for all of our items
and so there was another delay waiting for the 2nd truck ? by then
there was such a rush to finish that things were being put on the 2nd
truck without labels.
A job that was supposed to start at 8:00 and
take ½ day was not completed until after 4:30.
In transit:
According to
one source, the truck that carried our goods had some sort of accident. Whether
true or not, items were broken and many new boxes and 2 of 3 wardrobes that
were crushed.
Upon delivery:
In addition
to the damage done in transit, upon delivery on Monday, July 27, we discovered
that roughly 1/4 ? 1/3 of our items were missing. It took until Saturday, August 1 (and a number of phone
calls) before our delivery was ?complete.?
"Thank you for your feedback regarding your recent move with Hilldrup. We regret that not all aspects of your move were completed to your satisfaction. We understand you have been in contact with our claims department. Jami, our Director of Quality and Customer Assistance, will be reaching out to you to see if she may be of any assistance. We appreciate your feedback and will be in touch with you in the near future."
Run run run!!! Far away from this moving company!!
I recently used them for a move from Richmond,Va to Indian Harbour Beach,Fl. My major complaint isn't with the packers (with one exception) or delivery persons (again, with one exception). I could live with the broken and lost items, but the office staff made the ordeal far worse by their total lack of concern. The operations department and office staff are completely incompetent and just don't care. When the sales person came to my home to give me an estimate I told her above all, my main concern was an antique mirror on a stand that had been in my family for years. I was assured this piece would be handled with great care.
Fast forward to the the day of packing. Those guys were very efficient, polite, and appeared to know their craft. However, due to an operations mistake, the truck was not large enough to hold all my belongings, mattress boxes were not included as promised, and there wasn't enough "crates" on the truck. It appeared that the process was to load all my belongings into crates marked with my name and inventory number. So my bare mattresses were loaded on the truck, items were wedged in any available nook due to the small truck, and the stand to my antique mirror was wrapped in paper and put in the cab of the truck. All of this could have been avoided with proper planning in the operations department.
When my belongings arrived in Florida, the stand to my mirror was all but collapsed. The delivery man assembled the mirror to the stand using improper weight distribution and the stand broke into several pieces. Somehow, the packers didn't include the power cord or base stand to one of the televisions even though I had purchased a packing box at Home Depot for this purpose. The packers disassembled several tables and my jewelry box. However, they failed to include the hardware with the move. I learned later that the packers were supposed to have a "utility box" so hardware would not be lost. These are not huge problems on the surface. However the office staff could have cared less about these issues and have done little to remedy them. The hardware was found but there was a delay in the mailing because the office person "couldn't find a box". Seriously? You a MOVING company. The hardware was mailed to me in an ordinary business envelope so the envelope tore and the hardware lost. Plus an incomplete addressed was used. I found a true craftsman to repair the mirror. This job couldn't have been done properly by an ordinary handyman. I had to take care of these remedies on my own. Again the office staff was no help. Yeah, I will file a claim. Have you ever seen the forms?! You need to be a contract attorney to understand them.
The hardware was replaced, the mirror repaired, and the television mounted on the wall. This could have been avoided with some simple planning, common sense, and just a little concern for the customer. Moving is extremely stressful even if you're just moving across town. I moved 800 miles from a city I'd lived in for 30 years. For the amount of money I paid Hilldrup (ALOT!), their service was far below par. For safe transport and peace of mind, please don't use this company. Like me, you'll regret your choice.
Thank you for reading this long post.
"Thank you for your feedback regarding your recent move with Hilldrup. We regret that not all aspects of your move were completed to your satisfaction. We understand you have been in contact with our claims department. Jami, our Director of Quality and Customer Assistance, will be reaching out to you to see if she may be of any assistance. We appreciate your feedback and will be in touch with you in the near future."
Run run run!!! Far away from this moving company!!
I recently used them for a move from Richmond,Va to Indian Harbour Beach,Fl. My major complaint isn't with the packers (with one exception) or delivery persons (again, with one exception). I could live with the broken and lost items, but the office staff made the ordeal far worse by their total lack of concern. The operations department and office staff are completely incompetent and just don't care. When the sales person came to my home to give me an estimate I told her above all, my main concern was an antique mirror on a stand that had been in my family for years. I was assured this piece would be handled with great care.
Fast forward to the the day of packing. Those guys were very efficient, polite, and appeared to know their craft. However, due to an operations mistake, the truck was not large enough to hold all my belongings, mattress boxes were not included as promised, and there wasn't enough "crates" on the truck. It appeared that the process was to load all my belongings into crates marked with my name and inventory number. So my bare mattresses were loaded on the truck, items were wedged in any available nook due to the small truck, and the stand to my antique mirror was wrapped in paper and put in the cab of the truck. All of this could have been avoided with proper planning in the operations department.
When my belongings arrived in Florida, the stand to my mirror was all but collapsed. The delivery man assembled the mirror to the stand using improper weight distribution and the stand broke into several pieces. Somehow, the packers didn't include the power cord or base stand to one of the televisions even though I had purchased a packing box at Home Depot for this purpose. The packers disassembled several tables and my jewelry box. However, they failed to include the hardware with the move. I learned later that the packers were supposed to have a "utility box" so hardware would not be lost. These are not huge problems on the surface. However the office staff could have cared less about these issues and have done little to remedy them. The hardware was found but there was a delay in the mailing because the office person "couldn't find a box". Seriously? You a MOVING company. The hardware was mailed to me in an ordinary business envelope so the envelope tore and the hardware lost. Plus an incomplete addressed was used. I found a true craftsman to repair the mirror. This job couldn't have been done properly by an ordinary handyman. I had to take care of these remedies on my own. Again the office staff was no help. Yeah, I will file a claim. Have you ever seen the forms?! You need to be a contract attorney to understand them.
The hardware was replaced, the mirror repaired, and the television mounted on the wall. This could have been avoided with some simple planning, common sense, and just a little concern for the customer. Moving is extremely stressful even if you're just moving across town. I moved 800 miles from a city I'd lived in for 30 years. For the amount of money I paid Hilldrup (ALOT!), their service was far below par. For safe transport and peace of mind, please don't use this company. Like me, you'll regret your choice.
Thank you for reading this long post.
Read this review on Yelp
Business Photo
Hilldrup Moving And Storage
2.5 star rating3 Reviews Category: Movers
2314 Dabney Rd
Richmond, VA 23230
(804) 359-5959
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"Thank you for the great review, we appreciate you taking the time to share your moving experience on Angie’s List. We appreciate your business and look forward to helping you again in the near future."
"Thank you for the great review and for sharing your experience on Angie’s List; we are glad we met your expectations. If we are able to assist you in the future, please contact us at [email protected]."
"Thank you for the excellent review about Hilldrup’s moving services on Angie’s List. We appreciate you taking the time to share your moving experience and we are happy to hear you had an excellent move; if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"We are sorry to hear you feel this way and that our services did not meet your expectations. We appreciate you taking the time to post this review and we will use this information to identify any areas we may need to improve. Our goal is to provide excellent quality service to every customer and we are sorry we fell short in your eyes. Please feel free to reach out to Jami, our Director of Quality and Customer Assistance, at (703) 441-7256."
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"We are happy to hear you had an excellent experience! We appreciate you sharing your review on Angie's list; if we can assist you in the future please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and we are happy to hear you had an excellent experience; if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and it is valuable to our continuing efforts to deliver the best in quality service. We are happy to hear you had an excellent experience; if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and we are happy to hear you had an excellent experience; if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and it is valuable to our continuing efforts to deliver the best in quality service. We are happy to hear you had an excellent experience, if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and it is valuable to our continuing efforts to deliver the best in quality service. We are happy to hear you had an great experience, if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and it is valuable to our continuing efforts to deliver the best in quality service. We are happy to hear you had an excellent experience, if we are able to assist you in the future, please contact us at [hyperlink removed]. Thank you for your business and your review."
"Thank you for sharing your experience with Hilldrup on Angie’s List. We appreciate your review and it is valuable to our continuing efforts to deliver the best in quality service. We are happy to hear you had an excellent experience, if we are able to assist you in the future, please contact us at [email protected]. Thank you for your business and your review."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
2314 Dabney Rd, Richmond, VA 23230
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