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FOSTER PLUMBING & HEATING, INC. logo

FOSTER PLUMBING & HEATING, INC.

Plumbing, Heating and Air Conditioning Service, Water Heater Service,

About us

As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.

Business highlights

Family owned & operated
Emergency services offered
36 years of experience

Services we offer

Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.

Services we don't offer

Duct Cleaning, Oil

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.8929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
4%
2
2%
1
1%

Filter reviews by service

Showing 1-25 of 929 reviews
Sarah S.
Dec 2022
3.0
Yes, I recommend this pro
EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them.
Response from

"[Member Name Removed], Thank you for this information. I are sorry that you felt as though our technician and office did not provide the standard of work you were expecting. Our goal is to always provide a positive experience for our customers."


Christopher K.
Mar 2022
5.0
Yes, I recommend this pro
Great response time and excellent service on a Saturday morning. Foster got the faucet fixed which was huge since I had to shut the entire water supply off

Pearl W.
Jan 2021
5.0
Yes, I recommend this pro
excellent- very professional and timely

Janel J.
Nov 2020
5.0
Yes, I recommend this pro
Polite from the beginning. Only provider that came with a mask.
Response from

"Thank you! We appreciate the kind review. We always want our clients to feel comfortable with our service and right now mask wearing is required for our technicians."


Lizzie B.
Jul 2020
5.0
Yes, I recommend this pro
$580,000
They did a good job!

John H.
Jun 2020
5.0
Yes, I recommend this pro
Did not use them.

Charles P.
May 2020
5.0
Yes, I recommend this pro
They did an excellent job.

Nancy and Joseph R.
May 2020
5.0
Yes, I recommend this pro
Very professional and affordable. I would call them again if I had any pluming problems.

Ed O.
Apr 2020
4.0
$18,600
Besides a gas leak, ok.

Bobby P.
Feb 2020
5.0
Yes, I recommend this pro
$22,500
Job was well done.
Response from

"[Member Name Removed], I will make sure Paul sees your review. Thank you for the shout out. We appreciate you taking time to let us know how pleased you were with our work."


Tami H.
Jan 2020
5.0
Yes, I recommend this pro
Great job performed
Response from

"Thank you for the kind words! We were happy to help."


Robin V.
Jan 2020
1.0
Brandon was the tech got there quickly but wasNot very friendly and said he might he might have to take the toilet up and I asked what would happen with all the poop and water in the toilet he said It might get all over the floor and I said well you are going to clean that up right he said no he is not a poop man and he would not clean it up I asked if he had a wet vac he said I do not clean up poop later he said he removed toilet and nothing got on floor he drilled or whatever for 2 1/2 hours and finally got it unclogged but I guess because I was the renter he was totally uncommunicative to me about it told me 2 wipes and left
Response from

"It is our practice to communicate with property owners as it is their responsibility to order and pay for any services. While we understand that this may be frustrating to a tenant, we advise all tenant inquiries to be directed to the property owner. We are happy to discuss any concerns regarding our services with the property owner."


Thomas G.
Jan 2020
5.0
Yes, I recommend this pro
$60,000
Had a root that punctured water line. Was very happy with the entire experience i had with this company. Technician (Paul?) was able to come out on the day i called, he quickly and accurately diagnosed the issue, explained it clearly, and completed the work without issue.

Adamarye P.
Dec 2019
4.0
Yes, I recommend this pro
The man doing the work was very professional. He asked if there was anything else that needed doing. Checked our downstairs bathroom and made a suggestion for taking care of that.

Paul N.
Nov 2019
1.0
$52,500
Stay Away! On November 8th I had a service call to repair my gas furnace. The pilot light would not stay on. I was told I needed a new Gas Valve and I gave the go ahead. For 10 days I was left without furnace heat throughout my downstairs. When I called their office multiple times, I was told the part was on order and normally it is a 3-4 day delivery and they were waiting for the part (who orders a part that isn't prioritized for overnight delivery? A $500+ repair and they want to save $10 on shipping?). With temperatures in the 30s at night and 50s during the day this delay was unacceptable. On the morning of November 18th (the 10th day) I cancelled Foster's return service. I called a competitor (M&Sons) who made a service call within 2 hours. The service man then left and returned with the Gas Valve he got from a local distributor within 1 hour. My furnace was fixed within 3 hours of their service call. I asked Foster Plumbing to return my $125 service call fee since they didn't deliver on their service and never got a reply. That fee was supposed to be applied to their repair.

Barbara T.
Oct 2019
5.0
Yes, I recommend this pro
$16,600
I had called another (highly recommended) plumber the day before calling Foster, and even though the answering service promised they'd get someone back to me, that never happened. The next morning I called Foster, and one of their guys returned my call almost immediately. He said he would be out within two hours (it was less), and called when he was within an hour of being here. He quickly evaluated the problem and had the correct tool to immediately stop the leak. He was efficient, good natured, and cleaned up completely after finishing the job. Since it did not take very long, he was kind enough to look at a kitchen faucet I'd had problems with and gave me some helpful advice for replacing a part. I could not be more pleased with Foster Plumbing and Heating and heartily recommend them. I won't mess with calling anyone else in the future :o)!

William L.
Sep 2019
5.0
Yes, I recommend this pro
$4,900
Logan tried to come over early, on the first scheduled day. He was just down the street, which the operator didn't mention. Later in the day, after I was ready, he opened up proper water flow, for the first time in 3 years, in about 10 minutes. We had to order a replacement from Delta, and technology allowed Logan to photograph my bathroom sink set, and Delta was able to ship the correct part in a few days. Logan returned, two business days after the aerator arrived in the mail from Delta. He had to work for about half an hour, removing the badly cross-threaded pieces of the aerator improperly installed, a few years ago. It only took him a few minutes to install and test the replacement, and my sink flow is just fine, now. Logan was very friendly and personable, though well within professional limits. It was just good having him working on my sink. The photos are before (sink as cat fountain), and after.

Kent B.
Sep 2019
5.0
Yes, I recommend this pro
Well done. Was able to get a high quality unit with 10 year warranty as requested.
Response from

"Thank you [Member Name Removed]for the nice review, We were very happy to help you out with your water heater install and are pleased to have been able to get you up and running . Let us know if there is ever anything else we can help you with. Best regards, Angela Service Department"


DAVID M.
Jul 2019
5.0
Yes, I recommend this pro
$35,000
GREAT. HE REPLACED 2 HEATING ELEMENTS. PROBLEM SOLVED.

Ricardo I.
Jun 2019
5.0
Yes, I recommend this pro
$37,800
We had an emergency (leaking toilet) and called Foster Plumbing based on previous reviews. They had a great deal on a new toilet! They came the same day and gave us excellent service. Will definitely call them again if we have another plumbing issue.

Anne J.
May 2019
5.0
Yes, I recommend this pro
$110,000
Excellent! Asked for 3 quotes and Foster emailed and called me back the quickest. Receptionist was very friendly and worked with me on Setting up a notification time that was convenient. The plumber Tim was so nice and explained things and answered all my questions. He was also very conscious of making sure my cat didn’t escape out the door during the process. I went with Foster because they had a great price, they were professional, courteous and easy to work with. I felt like the whole project went smoothly. Would highly recommend them and will be using them again in the future if the need arises.
Response from

"Thank you for the wonderful review! Our goal is to treat everyone how we would like to be treated. Thanks Again, Jennifer Business Development"


Nathan M.
Mar 2019
5.0
Yes, I recommend this pro
$137,500
Everything went well. Tank is installed and working. Came to home on time and completed in a timely manner
Response from

"[Member Name Removed], Thank you for the kind words and the opportunity to work with you."


John G.
Jan 2019
5.0
Yes, I recommend this pro
$85,000
It went quite well. I received a phone call within an hour on Saturday evening, and he had the job done Monday morning. It was comparative rates to Lowes/Home Depot and he explained the process very well to me. I never once felt pressured after his initial complimentary inspection, and even though I never met him through the process I felt that this company could be trusted. Bonus: They called and asked if they could come earlier on Monday after a different project was completed.

Harbhajan A.
Jan 2019
2.0
$26,800
The plumber came as promised, however he did not resolve the root cause of the issue. He merely pushed blockage further down the pipes causing sewage to rise from the shower drains in both my apartment as well as my neighbors. Customer service took no responsibility for their work as work on clogs are not warrantied. I would never use them again as I was forced to hire another company, RightNow Plumbing, to perform a service call just three days later for twice the price, as pushing the blockage further increased the price of the second service call. Attached are images showing the results of their work. The only redeemable quality of their service was that they showed up the same day I called them

Keith D.
Dec 2018
5.0
Yes, I recommend this pro
$12,600
The technician diagnosed and explained what he thought was the issue. We agreed to monitor the issue for a period of time.
Response from

"Thank you for the kind review. We always want to do what is best for our customers. Please, let us know if need us to come out to help."

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Showing 1-25 of 929

Licensing

Bonded

Insured

Licensed*

Trade License Number

2701036106A

Trade License Locale

VA

Trade License Authority

Virginia Department of Professional and Occupational Regulation

Trade License Expiration

02/29/2024

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

FOSTER PLUMBING & HEATING, INC. is currently rated 4.8 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
FOSTER PLUMBING & HEATING, INC. accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, FOSTER PLUMBING & HEATING, INC. does not offer free project estimates.
Yes, FOSTER PLUMBING & HEATING, INC. offers eco-friendly accreditations.
No, FOSTER PLUMBING & HEATING, INC. does not offer a senior discount.
Yes, FOSTER PLUMBING & HEATING, INC. offers emergency services.
Yes, FOSTER PLUMBING & HEATING, INC. offers warranties.
FOSTER PLUMBING & HEATING, INC. offers the following services: Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.
Duct Cleaning, Oil

Contact Information

11301 Business Center Drive., Richmond, VA 23236

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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