FOSTER PLUMBING & HEATING, INC.

EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them.

Great response time and excellent service on a Saturday morning. Foster got the faucet fixed which was huge since I had to shut the entire water supply off

excellent- very professional and timely

Polite from the beginning. Only provider that came with a mask.

They did a good job!

Did not use them.

They did an excellent job.

Very professional and affordable. I would call them again if I had any pluming problems.

Besides a gas leak, ok.

Job was well done.

Great job performed

Brandon was the tech got there quickly but wasNot very friendly and said he might he might have to take the toilet up and I asked what would happen with all the poop and water in the toilet he said It might get all over the floor and I said well you are going to clean that up right he said no he is not a poop man and he would not clean it up I asked if he had a wet vac he said I do not clean up poop later he said he removed toilet and nothing got on floor he drilled or whatever for 2 1/2 hours and finally got it unclogged but I guess because I was the renter he was totally uncommunicative to me about it told me 2 wipes and left

Had a root that punctured water line. Was very happy with the entire experience i had with this company. Technician (Paul?) was able to come out on the day i called, he quickly and accurately diagnosed the issue, explained it clearly, and completed the work without issue.

The man doing the work was very professional. He asked if there was anything else that needed doing. Checked our downstairs bathroom and made a suggestion for taking care of that.

Stay Away! On November 8th I had a service call to repair my gas furnace. The pilot light would not stay on. I was told I needed a new Gas Valve and I gave the go ahead. For 10 days I was left without furnace heat throughout my downstairs. When I called their office multiple times, I was told the part was on order and normally it is a 3-4 day delivery and they were waiting for the part (who orders a part that isn't prioritized for overnight delivery? A $500+ repair and they want to save $10 on shipping?). With temperatures in the 30s at night and 50s during the day this delay was unacceptable. On the morning of November 18th (the 10th day) I cancelled Foster's return service. I called a competitor (M&Sons) who made a service call within 2 hours. The service man then left and returned with the Gas Valve he got from a local distributor within 1 hour. My furnace was fixed within 3 hours of their service call. I asked Foster Plumbing to return my $125 service call fee since they didn't deliver on their service and never got a reply. That fee was supposed to be applied to their repair.

I had called another (highly recommended) plumber the day before calling Foster, and even though the answering service promised they'd get someone back to me, that never happened. The next morning I called Foster, and one of their guys returned my call almost immediately. He said he would be out within two hours (it was less), and called when he was within an hour of being here. He quickly evaluated the problem and had the correct tool to immediately stop the leak. He was efficient, good natured, and cleaned up completely after finishing the job. Since it did not take very long, he was kind enough to look at a kitchen faucet I'd had problems with and gave me some helpful advice for replacing a part. I could not be more pleased with Foster Plumbing and Heating and heartily recommend them. I won't mess with calling anyone else in the future :o)!

Logan tried to come over early, on the first scheduled day. He was just down the street, which the operator didn't mention. Later in the day, after I was ready, he opened up proper water flow, for the first time in 3 years, in about 10 minutes. We had to order a replacement from Delta, and technology allowed Logan to photograph my bathroom sink set, and Delta was able to ship the correct part in a few days. Logan returned, two business days after the aerator arrived in the mail from Delta. He had to work for about half an hour, removing the badly cross-threaded pieces of the aerator improperly installed, a few years ago. It only took him a few minutes to install and test the replacement, and my sink flow is just fine, now. Logan was very friendly and personable, though well within professional limits. It was just good having him working on my sink. The photos are before (sink as cat fountain), and after.

Well done. Was able to get a high quality unit with 10 year warranty as requested.

GREAT. HE REPLACED 2 HEATING ELEMENTS. PROBLEM SOLVED.

We had an emergency (leaking toilet) and called Foster Plumbing based on previous reviews. They had a great deal on a new toilet! They came the same day and gave us excellent service. Will definitely call them again if we have another plumbing issue.

Excellent! Asked for 3 quotes and Foster emailed and called me back the quickest. Receptionist was very friendly and worked with me on Setting up a notification time that was convenient. The plumber Tim was so nice and explained things and answered all my questions. He was also very conscious of making sure my cat didn’t escape out the door during the process. I went with Foster because they had a great price, they were professional, courteous and easy to work with. I felt like the whole project went smoothly. Would highly recommend them and will be using them again in the future if the need arises.

Everything went well. Tank is installed and working. Came to home on time and completed in a timely manner

It went quite well. I received a phone call within an hour on Saturday evening, and he had the job done Monday morning. It was comparative rates to Lowes/Home Depot and he explained the process very well to me. I never once felt pressured after his initial complimentary inspection, and even though I never met him through the process I felt that this company could be trusted. Bonus: They called and asked if they could come earlier on Monday after a different project was completed.

The plumber came as promised, however he did not resolve the root cause of the issue. He merely pushed blockage further down the pipes causing sewage to rise from the shower drains in both my apartment as well as my neighbors. Customer service took no responsibility for their work as work on clogs are not warrantied. I would never use them again as I was forced to hire another company, RightNow Plumbing, to perform a service call just three days later for twice the price, as pushing the blockage further increased the price of the second service call. Attached are images showing the results of their work. The only redeemable quality of their service was that they showed up the same day I called them

The technician diagnosed and explained what he thought was the issue. We agreed to monitor the issue for a period of time.