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Eveready Service Experts

Heating and Air Conditioning Service, Plumbing, Water Heater Service,

About us

Eveready Service Experts Heating & Air Conditioning has proudly been serving our Richmond community over 65 years. Eveready Service Experts is a full-service HVAC company with a team of NATE-certified technicians. Our specialty is service, repair and install of all brands of furnaces, air conditioners, inside air quality, air handlers, and related equipment. Call Eveready Service Experts in Richmond 24/7/365 at 804-548-4480 to schedule your HVAC service, repair, routine maintenance or appointment for a free estimate on a new system.

Business highlights

Emergency services offered
78 years of experience

Services we offer

Residential heating & cooling maintenance and replacement, plumbing, boilers, indoor air quality & air duct cleaning.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.861 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
7%
3
7%
2
8%
1
18%

Filter reviews by service

Showing 26-50 of 61 reviews
Carol L.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from Eveready Service Experts

"Thank you for taking the time to write this review. We appreciate your business!"


Christine W.
Nov 2015
1.0
$99
An Eveready ("ER") residential sales consultant came to my home (condominium) to provide a replacement estimate.  He said their $99.00 service fee would be deducted from the cost of a replacement unit but never discussed replacing the capacitor [because of the age of the unit] and never discussed the cost of a replacement capacitor.  However, a 2nd company came to my home on Sunday and replaced the capacitor which was only a $25.00 part!!  That company explained that replacing the capacitor would buy me some time to think about a replacement unit and they'd be happy to provide me an estimate.  They also suggested an option not offered by ER with regard to installing a smaller size replacement unit whereas ER told me smaller units are not available. 
1) Why didn't Eveready offer to replace a $25.00 capacitor when they were here??  Perhaps b/c their advertised service fee would then be waived for a $25 part??  I feel ER should have given me the option to replace the capacitor and then deducted the cost of the part from their service fee which they did not; and
2) I was concerned about a larger unit going into my closet when they reviewed their estimate (storage space is at a premium here).  I feel that ER should have disclosed to me that smaller units are available but they don't carry them.
As a result of the above, I will not use Eveready again and would not recommend them.


Response from Eveready Service Experts

"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact our Customer Relations Specialist, directly by email at [email protected] or give a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"


Reade J.
Oct 2015
5.0
Yes, I recommend this pro
$8,422
Work was done quickly and everything cleaned up. They moved the ac unit around to the side of the house away from my deck as I requested. A very good job.
Response from Eveready Service Experts

"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."


Robert D.
Oct 2015
5.0
Yes, I recommend this pro
My sales representative, Jonathan, was very fast to respond and did an excellent job in providing a system that met all my requirements. He's continued to be available to answer my questions following the installation. The installation crew showed up on time and finished on time. They were neat and cleaned up after themselves.
Response from Eveready Service Experts

"Thank you for taking the time to write this review. We appreciate your business!"


Erin C.
Oct 2015
5.0
Yes, I recommend this pro
$89
.
Response from Eveready Service Experts

"We sincerely appreciate your post."


Susan S.
Jun 2015
2.0
Yes, I recommend this pro
$124
.
Response from Eveready Service Experts

"We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. Hopefully, you will give us the opportunity to make this right."


Deborah M.
Jun 2015
5.0
Yes, I recommend this pro
$9,000
unknown
Response from Eveready Service Experts

"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."


J. M.
May 2015
5.0
Yes, I recommend this pro
$168
unknown
Response from Eveready Service Experts

"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Eveready Service Experts and we appreciate your business!"


Laura B.
Apr 2015
5.0
Yes, I recommend this pro
$1,000
Everything was great. The workers are very professional and informative.
Response from Eveready Service Experts

"Thank you for taking the time to share your review. We appreciate your business!"


Nancy M.
Mar 2015
5.0
Yes, I recommend this pro
$13,000
unknown
Response from Eveready Service Experts

"Thank you for taking the time to share your review. We appreciate your business!"


Miki A.
Dec 2014
5.0
Yes, I recommend this pro
$11,000
There were two people here doing the work. They got the job done in 2 days. They were clean. The system is working very well.  They were just terrific and they stand behind their work.

Clarence C.
May 2014
1.0
$200
..
Response from Eveready Service Experts

"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"


J. M.
May 2014
5.0
Yes, I recommend this pro
$168

At that first visit, I decided immediately to sign up for a Plus Service Maintenance agreement.  In subsequent visits (twice a year), the service technicians have been very professional, thorough, and friendly.

At one of the visits, the service technician noted that the cooling coils needed to replaced.  It was suggested and I agreed to replace both the furnace and air conditioner.  Which as done at a fair price. 


Response from Eveready Service Experts

"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."


MICHELLE W.
Jul 2013
5.0
Yes, I recommend this pro
$600
Arrived home yesterday evening and AC was out on upper floor.  Used Angie's List to find AC Repair and found Service Experts.  Good pick because one of their technicians was in the next neighborhood.  I made the appointment with their customer service and the technician was able to come over within 15 min of my call.  He stepped in and immediately put on the blue booties to keep from getting the carpet dirty (we like that around our house - take our shoes off when we come in).  Within 30 minutes, he had the problem pinpointed and gave us an estimate on repair.  We were willing to pay what we needed to in order to have AC that night if repairs were possible and the price was very reasonable.  Repairs were made and several suggestions regarding the age, maintenance and issues with our current system.  With the air temperature topping out at 83F last night, by this morning we had a cool 70F on the upper floor.  NICE!



We were so impressed with the professionalism, price and quick response that we would like to do business with this company again.  We are looking to replace a unit next year and will certainly entertain any proposal they can show us. 
Response from Eveready Service Experts

"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Eveready Service Experts did for you. Please let us know if there is anything else we can do for you."


Leilani O.
May 2013
5.0
Yes, I recommend this pro
$125
Technician was very efficient and knowledgeable.  He performed the tune up very efficiently.

Richard T.
Mar 2013
5.0
Yes, I recommend this pro
$490
Service man (very young) did a nice detailed, complete job that took more time than he (company) had expected, but I was told they do allow for that. He stirred up a lot of latent dust and dirt, which is to be expected, but the furnace filter a couple days after required immediate cleaning being completely clogged. I regularly use this company to perform my twice a year furnace/AC maintenance plus a number of other minor/major jobs, even also plumbing

Martha C.
Mar 2013
5.0
Yes, I recommend this pro
$124
Even though the service I hired them for was for a simple tune-up, I ended up having them replace my 20-year old equipment with a new A/C and gas furnace. I want to state that a t no time did I feel they were pressuring me to do so. They were extremely professional and the primary salesman -- who used to own the company -- was one of the best, most knowledgeable, salesman I have ever had the pleasure to work with. He really knew his stuff, and made very sure that i completely understood every aspect of the trasnaction. He also wrote down exactly how I was to get an energy tax rebate on the installation.

Donna B.
Dec 2012
5.0
Yes, I recommend this pro
$75
As winter approached I was concerned about my heater.  Therefore, I hired this company to come to my home and inspect and service my heater.  The service person arrived on time and provided a thorough assessment of the heater.

Hudnall C.
Oct 2012
5.0
Yes, I recommend this pro
$89
It went very well. It was a great first time experience with them. They were very neat, clean and polite.

Robert H.
Feb 2012
4.0
Sales rep was timely and professional.  System price quoted was not competitive to other systems with similiar specifications and warranty.

John H.
Jan 2012
2.0
$355
Company lost the check and we had to send another check. Had to stop payment on the original check causing a problem. The sink continued to leak and we had to hire another plumber to correct the problem. We would never recommend Service Experts to anyone.
John Hewlett

John H.
Oct 2011
2.0
$355
The job was completed but the price was too high. Check out the price and background prior to hiring a plumber.

Cate F.
Oct 2011
5.0
Yes, I recommend this pro
$124
My system is 17 years old so I purchased a one year contract because I was so satisfied with the visit.

Daniel B.
Sep 2011
2.0
We cannot recommend Service Experts. We paid for the 'quality' Lennox unit they sold and we paid for them to service it the whole time until it was replaced...it wore out in 8 years, five years earlier that we were led to believe it would last....to buy another unit from them and pay for them to service it and expect a different outcome....that's insanity....we went elsewhere.

Good Luck if you go with Service Experts...you're the buyer.....Beware!!!!!

Cheryl L.
May 2011
5.0
Yes, I recommend this pro
I have had them do work for me for 20 years.  They are punctual to the extent that HVAC people can be in the middle of the winter.  They are generally on time and sometimes even early.  They do quality work.  I have never been sold anything that I didn?t need.  They are reliable and the technicians are personable and dependable.  They are a big organization, but they are always professional.  Their price is competitive.
Showing 26-50 of 61

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Eveready Service Experts is currently rated 3.8 overall out of 5.
Eveready Service Experts accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Eveready Service Experts does not offer free project estimates.
Yes, Eveready Service Experts offers eco-friendly accreditations.
No, Eveready Service Experts does not offer a senior discount.
Yes, Eveready Service Experts offers emergency services.
Yes, Eveready Service Experts offers warranties.
Eveready Service Experts offers the following services: Residential heating & cooling maintenance and replacement, plumbing, boilers, indoor air quality & air duct cleaning.