Very clean and professional. Their craftsmanship really shows. They installed a new system and rearranged the placement from where the old one was. Ran new duct and fixed several problem points in the existing duct.

Greg was very professional, meticulous, knowledgeable, and most of all patient. I would not hestitate to hire him again.

Eric from Element was my technician. He showed up professional, personable, and was very thorough with his inspection of our system. Also very knowledgeable in explaining potential issues with our system that was driving up our power bill. I’ve dealt with HVAC companies around Richmond who’ve been okay. But I feel like the team at Element really takes it up a notch when it comes to customer care. I can tell they have my best interest in mind.

Greg from Element did an excellent job. We have an old unit and it required some additional research to troubleshoot the issue. He had all of the necessary resources on standby to get the job done. Element didn't try to up sell or recommend unnecessary spending. The diagnosis and problem explanation was very thorough. The price for parts and services performed was very reasonable in comparison to other quotes received. If your heat or air conditioning is in need of service, definitely give Element a call.

5-star exceptional service! Greg is very knowledgeable about HVAC system and very patient in answering several of my AC technical questions. He responded to my online Angi's repair request within a few hours and provided itemized replacement cost in details right after making the diagnosis. It turns out my outdoor condenser unit had a malfunctioning compressor and thus the refrigerant was not flowing. Greg's replacement cost estimate is one of the best that I received, no hidden fees or surcharges. He and his team completed the project within 2 days of my initial contact in the hot summer days. After setting up the new unit and making sure the system was running smoothly, he also took the time to help register the new unit on the manufacture's website and confirm warranty information. By the way, he brought shoe covers and left everything clean and tidy during inspection and repair. Greg is professional, transparent, responsive, reliable, and incredibly thorough. I highly recommend Greg to friends and family for HVAC repair and maintenance service.

Greg with Element Heating and Cooling was responsive, extremely knowledgeable, professional, and friendly. He contacted me with in minutes of submitting my service request on Angi. He showed up on time the very next day, thoroughly diagnosed my issue, and quickly got me back up and running. He took the time to explain his findings and walk me through the required steps of the repair. In about two hours he was all done and my AC is working like a champ. I’d highly recommend Greg/Element to anyone in need of repair or maintenance.

It went well, Professional, knowledgeable, and explained in detail what he was doing. Prices well within reason. For professional work.

Greg came out to just do a checkup on our 5.5 year old system that had never been looked at. He identified a faulty installation in our heat pump secondary heat, and we now have hot air coming out upstairs in the winter for the first time ever. We'd thought it was just an inefficient unit or bad design. Greg is professional, works with integrity, and his price is great! I highly recommend Element for all of your HVAC needs in the greater Richmond area!

Element Heating and Cooling did an excellent install of our HVAC system. Very professional, knowledgeable and easy to work with. Highly recommend.

Greg of Element Heating and Cooling was FANTASTIC! The response was very quick and the service was thorough, professional, and honest. The rates for service were very fair. I would 100% recommend and 100% use their services again. They will be my first phone call when we need heating and cooling servicing in the future.

Diagnosed the problem and fix it by Thursday had everything fixed by thursday.

Greg took all the covers off the outside unit and thoroughly cleaned the coils with a spray cleaning solution and the garden hose. Man the dirt that came out was more than I expected. He then cleaned inside unit. After he checked and made sure everything was running correctly. Will definitely use for any other ac or heat repairs.

Greg did an incredible job getting us cold air again!! We will continue to use Element for all our future hvac needs.

From start to finish the install Element Heating & Cooling completed for our home went very well. Getting a price for the work was easy and affordable for our budget. Scheduling the work was quick and fit into our time frame as needed. Element H&C was professional, courteous and they treated our home with respect. They entered our home with drop cloths and other supplies to keep the area clean and did an excellent job cleaning up afterwards. The quality of the install met our expectations and the unit has been operating smoothly and efficiently. I would definitely recommend Element H&C to others.

Element Heating & Cooling did a great job replacing our HVAC unit. They were knowledgeable and trustworthy. I highly recommend them and will hire them again in the future!

Great job and very easy to deal with. Fast and very professional business!

Greg at Element Heating and Cooling changed my HVAC equipment and was very responsive and professional through the process. It went very smooth and happy with his work. Highly recommended!

Greg was a great help to us when our aging a/c went out this summer. He was quick to respond, thorough in his investigation of the problem, and got us up and running in no time. We definitely recommend him!