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Dunmar Moving Systems

4.5(
50
)
Waste, Junk, Building Materials and Debris - Remove and Haul - For Business, Waste, Junk, Building Materials and Debris Removal and Hauling, Building Materials Removal,

About us

Choose Dunmar for comprehensive moving services and a commitment to quality for every residential and commercial move we perform. Dunmar Moving Systems currently has locations in Richmond, Norfolk, Charlottesville, Blacksburg and Roanoke, Virginia. With a staff of over 135 employees and more than 140 pieces of equipment, Dunmar is capable of serving any moving or storage need that might arise. We pride ourselves on the high-quality, cost-effective services we offer our residential and commercial clients. One of the most unique aspects of Dunmar is the longevity of its staff. Many of the drivers, packers, office staff and managers have been with the company for more than 20 years. As we have grown and matured, we now employ many of their children. Experience is something we value and build on, generation by generation.

Business highlights

55 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.550 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
6%
3
0%
2
8%
1
4%
Write a review
Showing 1-25 of 50 reviews
Dami S.
Sep 2018
2.0
$570,000
Move was ok. The real frustration came afterwards. Damage to our sleigh bed with tempurpedic mattress to the supports underneath. Damage to $1000+ leaner mirror. They "settled" at $250 (we had a $250 deductible). The hassle factor alone is well over $250. I need to find someone to come out, move the beyond heavy mattress, make the repairs, take the 75 lb mirror to a repair shop (which will also involve hiring someone to move and transport!). It takes 3 different recordings to get a human being (if you are lucky).
Jeff M.
Jul 2018
2.0
$520,000
Allied is as much or more to blame for this as Dunmar. And unforseen events do happen. But bottom line, they sold me something they did not provide and my belongings suffered as a result. I agreed to go with Allied/Dunmar only because they promised me my stuff would be picked up and loaded onto the same truck that would make the trip and delivery to my new address. I wanted that because most loss/damage occurs during the intermediated transfers to storage and other trucks. Sure enough, they loaded my stuff onto an smaller truck and into storage multiple times. And in so doing mishandled so severely that they ruptured a solid suitcase, destroying the securely packed family heirlooms inside. Then, despite the contractual language specifying that items I packed would only be covered for damage if what they were packed in showed obvious signs of mishandling, they agreed to only pay for the suitcase, not the items inside. Also, the driver tried to conceal that damage from me.
Response from

"[Member Name Removed] M, Thank you for providing us with feedback regarding your move. After researching your move, the original Allied driver scheduled to haul your items was in a severe car accident right before your move dates and broke his arm. As this unforeseen event occurred so close to your move dates, Allied was unable to secure another driver in such a short amount of time. This is the reason that your items were not loaded onto the same truck as the one that delivered to you. In looking through our files i do see where we spoke to you about this and you were aware prior to loading. Unfortunately, this was completely out of our hands and we did everything possible to make your move go well. Despite this unforeseen event, Dunmar and Allied were still able to get your items loaded out of your home on time and delivery occurred during your original delivery spread. Additionally, we apologize for the items that were damaged in transit but are glad that we could repair/replace your suitcase. We do cover items that are packed by the owner (PBO) but only when they are packed properly into cartons, this is listed on your signed Customer Agreement. We will certainly pass on your comments regarding the driver to his Operations team so that they can use this as a coaching opportunity. We hope that you are enjoying your new home and are having a wonderful summer!"

Mary A. M.
Oct 2017
5.0
Yes, I recommend this pro
$400,000
The crew was fantastic. They were professional in every way. They were recommended to us by friends. We were not disappointed. Highly recommend them.
Sandra P.
Sep 2017
5.0
Yes, I recommend this pro
Already completed online.
Response from

"Thank you for your feedback! We are happy that your move went well and you were pleased with our services. We hope you are enjoying your new home!"

Brekk M.
Sep 2017
5.0
Yes, I recommend this pro
It went exceptionally well. Katy in the Dunmar office kept me informed of dates and processes. The move, despite being most of the way across the country, could not have gone better. They even moved my Harley Davidson and Bone China Set. I would definitely use them to help me move again.
Response from

"Thank you so much for providing us with feedback regarding your move. We are very glad that your move went well and that Katy was able to help facilitate your move satisfactorily. Enjoy your new home!"

Tina W.
Sep 2017
4.0
Yes, I recommend this pro
$270,000
It went as well as could be expected. The men that were assigned to unload in Holly Springs were older (early to mid 60's) and the work just seemed to be too difficult for them. Moving heavy furniture and appliances into a two story house. Then, being almost 100 outside, it was just too much for anyone let alone someone their age.
Response from

"Thank you for taking the time to provide us with your feedback. We're glad that your move went as well as you expected it to! Our staff is trained to Allied standards and are fully equipped to handle all types of moves. We hope that you enjoy your new home!"

H B T.
Aug 2017
5.0
Yes, I recommend this pro
$340,000
Everything went absolutely perfectly, from the estimation process right through the two-day move itself. Our estimator was a pleasure to deal with, and the estimation process (and updating it right before the move) was painless and accurate. The two teams Dunmar sent to the house (two different moving days) were absolutely terrific: delightful, funny, polite, conscientious and careful professionals who took much of the pain out of what is at best a difficult two days for anyone in our position. Every one of them did a terrific job, and they were very patient with us. My wife and I couldn't have been happier, and we would recommend Dunmar without reservation.
Response from

"Thank you for reaching out to us regarding your move! I'm so glad that at each step of your move you were happy with our service. Enjoy your new home!"

Mark W.
Aug 2017
5.0
Yes, I recommend this pro
$450,000
This is the third move I've used Dunmar for. They were outstanding in every category with each move.
Response from

"[Member Name Removed], Thank you for sharing your feedback with us and for being a return customer. We truly appreciate your business and hope to hear from you the next time you have moving needs. Enjoy your new home!"

Martha K.
Jan 2017
5.0
Yes, I recommend this pro
There were 3 movers and they were very professional and qualified.
Response from

"Ms. [Member Name Removed] Thank you for taking the time to leave a review and for your business."

Jennifer R.
Nov 2016
5.0
Yes, I recommend this pro
$100,000
We could not have asked for this move to go better. Three men came out and moved everything and they were professional beyond words. Two were training a young man and they were so patient with him explaining how and why things were to be done a particular way. I was so impressed with their expertise and quality of work and basically the concern for peoples memories and items. Every item was handled with care. They were respectful with my parents belongings and with my parents. I'm so Thankful we went with this company. I can't praise these men enough for the amazing job they did. The obvious high work ethics these men have truly shows in what they do.
Response from

"Ms. [Member Name Removed] Thank you for taking the time to give us this amazing feedback on our crew we will be sure to acknowledge all of them for their hard work, professionalism and respect shown to your parents and their items. We hope your parents are getting settle in your new home."

Robert G.
Oct 2016
5.0
Yes, I recommend this pro
$300,000
They did a good job. They called in advance and came exactly when they said they would. The only downside is that they are pricey. It was a little more than I had anticipated.
Response from

"Mr. [Member Name Removed] Thank you for taking the time to leave a review, we understand your concern about the price of the move but in order to make sure our staff is the highest quality it does require additional training, experience and investment in our people and the equipment they use. This is what has allowed us to grow over the last 47 years and when comes to moving we firmly believe that you get what you pay for. Once again thank you for your business."

Debbie S.
Oct 2016
5.0
Yes, I recommend this pro
$230,000
It went great.  From our initial meeting with the sales representative who analyzed our situation and provided options of how they could help us manage our move and storage needs, to the actual moving of all of our belongings.  The crew who came to the house was on time, very courteous and professional and kept everything clean and tidy while moving us.  They took great care in moving our items and even wrapped up our furniture to ensure it would stay protected throughout the move.  A live person is always available to talk to me whenever I called their offices and they were priced very competitively and in fact cost lower than several of the other quotes we got for our move.  I would highly recommend using Dunmar for any of your moving or storage needs.
Response from

"Ms. [Member Name Removed] Thank you for taking the time to leave a review, we have always prided ourselves on being a family owned business that always has the customer needs in mind. We hope you are getting settled into your new home."

Angie C.
Aug 2016
5.0
Yes, I recommend this pro
$100,000
They were very professional in providing a quote and moving my stuff.
Response from

"Ms. [Member Name Removed] Thank you for taking the time to leave a review and for your business, we hope you are getting settle in your new home."

Roberta P.
Aug 2016
5.0
Yes, I recommend this pro
$320,000
Excellent service. Very satisfied with the level of professionalism, punctuality of the crew, and care they gave to my household belongings. The price was reasonable and I highly recommend them.
Roberta P.
Aug 2016
5.0
Yes, I recommend this pro
$320,000
Excellent! Very professional movers, easy and stress free experience. Highly recommend.
Pattie M.
Aug 2016
1.0
$75,000
They broke a lot of my things, and only made it right on one item. Even at that, they didn't repay me anywhere close to what it cost me. My bookcase was broken, the file cabinet was damaged, and some of my dishes were also broken. They only gave me $29 to cover the filing cabinet.
Fred P.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Response from

"Mr. [Member Name Removed] Thank you for taking the time to leave a review and for your business, we hope you are getting settle in your new home."

Tracy S.
Oct 2015
5.0
Yes, I recommend this pro
$180,000
The move went as well as possible ... even with rain part of the day. The four man crew was a real pleasure to work with. They got along well with each other and were quite cordial and yet professional with us. They organized the process very well and accomplished everything carefully but efficiently.
Response from

"Thank you for taking the time to leave a review about your recent move and how friendly and professional our crew was during your move. Our employees are the most important part of our company and the characteristics you described are something that both Dunmar and our employees pride ourselves on. We hope you are getting settled into your new home and please let us know if you need anything else from us in the future."

Joel S.
Sep 2015
5.0
Yes, I recommend this pro
$650,000
.
David S.
Jul 2015
1.0
$620,000
A very rocky customer service experience, and one we won't repeat.  The company reps were punctual and quick to respond; however, things quickly started to go South.  First off, we were given a very hard sell on insurance, with the clear implication that things would be broken- never good in a moving company, and the pitch left a bad taste in our mouths.  Worse, even though we had signed paperwork, the moving and packing dates were changed on us TWICE, and the second time, the company insisted our kitchen be packed four days prior to the load date- difficult with a toddler, and definitely not what we'd signed up for.   Alas, DunMar was not proactive in their attempts to make this situation right or find a workable solution.
At this point we no longer had trust in DumMar, and we were distressed and angry over how much time we'd wasted during a busy moving season  Fortunately we were able to find another company- offering significantly cheaper and significantly faster service.  
Never again.
Response from

"We regret the experience that [Member Name Removed] and his wife [Member Name Removed] had with Dunmar, As [Member Name Removed] mentioned this a very busy time for moving but feel we need to share some additional facts about this situation. In terms of Valuation “Insurance” it is a Federal Government mandate that we advise all customers of their options, ultimately it is the customer’s choice of what option they choose. In terms of the dates the customer was provided a written estimate on June 25th when we completed the in home estimate however the customer did not sign the initial agreement until after 5:00pm on July 2. Dunmar was closed on July 3rd in observation of July 4th and was unable to register the shipment with Allied Van Lines. Upon our return on Monday we communicated to the customer that Allied Van Lines had closed the original dates offered to the customer and offered alternative dates for loading and packing. The customer agreed to those terms but did express their displeasure with the sudden change. Upper management was made aware and did call and leave a message for the customer to elaborate on the reason why the dates had to change and to try to resolve the issue but our call was not returned. The customer eventually requested to cancel their move on 7/9 and we confirmed the cancellation. Once again we regret the experience the customer had and wish them the best of luck on the upcoming move."

Brenda S.
Mar 2015
5.0
Yes, I recommend this pro
$240,000
Dunmar made the headache of moving so much easier. They were prompt with their estimate as well as flexible with us having to move our moving date 3 times due to construction delays. They were also very helpful with additional boxes to use and return with no additional cost. The crews were very considerate of our property in wrapping/pickup as well as delivery/set up. The guys used patience in our decisions as to placement in our new home with helpful suggestions. The most amazing thing to me was the upbeat attitude and actually entertaining personalities of the workers who had to be physically exhausted toward the end of the days. It is refreshing to find a company with actual great service!
Joe G.
Feb 2015
5.0
Yes, I recommend this pro
$420,000
unknown
Response from

"Thank you for your business and your time to provide some feedback."

Andrew P.
Jan 2015
5.0
Yes, I recommend this pro
$950,000
For moving we used Allied Van Lines. They have moved around for like most of my life so far. The professionalism, punctuality and packing is what stood out. Packing was awesome. We only had one small item break out of the entire house hold that they packed. They work with you. It was over the 4th of July holiday and we were hoping that they could deliver it later than earlier and the guy was very convenient, he said, 'yes, no problem', so he worked with us that way. The friendliness, professionalism, punctuality and the packing were the main things. They were awesome. We did price comparison and they matched pretty much everyone else's, maybe slightly more expensive but I would give them an 'A' for the price for the work that they did. I would absolutely use them again in the future.
Response from

"Moving around July 4th always adds some additional stress given how many people want to move that time of year, we are very please we met your expectations. Thank you for your business and your time to provide some feedback."

TIFFANY S.
Jan 2015
5.0
Yes, I recommend this pro
$450,000
unknown
Response from

"Thank you for your business and your time to provide some feedback."

Alice G.
Jan 2015
5.0
Yes, I recommend this pro
$330,000
The best moving company I have ever used. Donna is the Richmond office made sure that the move was done in the most efficient and cost conscious way!!
Angel my mover was fabulous!! On time, nothing damaged and he is so polite and aims to please me!!
Response from

"Thank you for your business and your time to provide some feedback. It means a lot to us that you are so excited about the level of service you received. Thank you"

Showing 1-25 of 50

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Dunmar Moving Systems is currently rated 4.5 overall out of 5.
Dunmar Moving Systems accepts the following forms of payment: CreditCard
Yes, Dunmar Moving Systems offers free project estimates.
No, Dunmar Moving Systems does not offer eco-friendly accreditations.
No, Dunmar Moving Systems does not offer a senior discount.
No, Dunmar Moving Systems does not offer emergency services.
No, Dunmar Moving Systems does not offer warranties.

Contact Information

8030 Whitepine Rd, Richmond, VA 23237

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