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CTR - Cross Timbers Roofing

4.7(
156
)
Asphalt Shingle Roofing - Install or Replace - For Business, Wood Shake or Composite Roofing - Install or Replace, Metal Roofing - Install or Replace - For Business,

About us

Cross Timbers Roofing has been central Virginia’s trusted expert for residential roofing for over 30 years. We are the preferred choice for home owners and premier home builders who demand quality materials as well as a company that provides the attention to detail to assure your roof has been installed to provide years of worry free performance. CTR’s commitment to customer satisfaction is the primary reason we have been and will continue to be the trusted Richmond roofing experts for central Virginia and the Hampton Roads areas. CTR installs all types of roofing products including composition shingles, wood shake, tile, slate and metal roofing such as copper, terne and pre-finished metal panels. We install both sloped and flat roofing materials, including E.P.D.M, T.P.O., P.V.C., and modified bitumen systems. CTR has the skilled craftsmen to successfully install all of these roofing systems. While CTR is known as the area's leader in residential roofing, we are also a commercial roofing contractor. Our commercial roofing division can perform any size job. Our certifications in many products assure that you will have the quality material needed for your project installed by an expert contractor. No matter your roofing needs CTR is the contractor that can expertly guide you through your project. This may be the only time you have your roof replaced, so choose a contractor with the skill and experience to help you manage such a major project. Request your free consultation and estimate by filling out the form on your right or by calling us at (804)-275-9373 Award winning.

Business highlights

34 years of experience

Services we offer

New and re-roofing including shingles, TPO & PVC., cedar shakes, copper, real and imitation slate, standing seam metal

Accepted Payment Methods

  • CreditCard
Reviews
4.7156 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
5%
2
1%
1
2%
Write a review
Showing 1-25 of 156 reviews
Evelyn M.
Oct 2023
5.0
Google Review
We Could not have asked for better service. Care was given to ensure that no damage was caused around the house. Cleanup was impeccable. I would recommend Cross Timbers highly.
Response from CTR - Cross Timbers Roofing

"Thank you so much for this great review! I will pass your words along to all those involved on your project."

Sierra H.
May 2022
2.0
We had roofing done through CTR a few years back and I gave them a review of 4 stars. I thought highly of the office staff and not very highly of the workmanship. We noticed that we started to have a lot of molding on our vaulted ceilings, and walls were sweating in the summer. Then about 4 years in, we had our first major leak appear in our guest bedroom. We called CTR and they sent a guy to see where the leak was and patch it, if possible. He did what he did and with the next torrential downpour, the roof leaked again. We also started seeing another major leak in the main section of our living room. My husband, being proactive on fixing things at our house, went up and patched the room again where the first CTR employee came out to fix it. Obviously, it wasn't done correctly. At this point, we had two leaks and a service employee taking guesses on where the leak was coming from and not actually fixing the issue. I contacted CTR and spoke with managers about how I didn't trust the workmanship from the first time the roof went on and again with the employee that came out to try to fix the roof. I requested that the entire roof be redone because they couldn't definitively tell me where the leaks were starting and I didn't want to keep having to fix my ceiling dry wall that currently has water damage and waiting on them to actually fix the issue. They refused to come and redo the roof, took the time to make mention that since my we went up and fixed the roof that we voided our warranty, and said they'd be happy to sending someone to patch the sections that were leaking as the leaks occurred. Unfortunately, we decided to hire another company and pay for a 2nd roof in under 5 years. The new company came out and went over all the issues that they saw from CTR's job. What we thought was a strange occurrence of high humidity sweating and molding from our vaulted ceilings was actually because CTR removed our vents that were on the house prior to and CTR never put them back on. Per the roofer, "we had to correct venting issues that were taken away by the roofer before us." We, as owners, know there were vents there and know CTR did not replace the vents. Again, this was either poor workmanship or lack of understanding on how to properly roof a vaulted ceiling home. CTR only replaced a few plywood boards (less than 5 from the original roof that was 25 years old or more). The new company came in and tore out 19 plywood boards because of all the damage, which tells me that CTR's crew left boards on that should have been replaced from the get-go or the workmanship was so poor weather caused damage to the plywood. Per the new company, "We had to properly seal the new flashing that wasn't done before to stop some of the leaking." Of course, I'm sure they will write a response telling me the same thing they did on the phone and that normally clients call every time something pops up so that it's taken care of. Unfortunately, we pride ourselves on fixing issues at our home, especially when professionals can't seem to get the job done themselves. Like I said previously, I don't have time to wait for another leak to pop up, wait for CTR to come out, all while watching the water damage collect on my ceilings. Yes, they did offer to continue to come out and try to fix the issues, however, we had lost our trust in the company's reliability to do a good job long ago. We are very happy with our new roofer and the job they have done on our 2nd new roof! It's just a shame that we had to spend so much money to get it done right the 2nd time around.
Response from CTR - Cross Timbers Roofing

"Hi Mrs. [Member Name Removed], First off, we want to recognize the inconvenience you are going through. We understand how difficult the process is to repair your home after leaks and damages. At Cross Timbers Roofing, our goal is to make sure you have a positive re-roofing experience and as part of this, we always do follow-up inspections. Unfortunately, when you notified us of the continued problem, you did not let us on the property. We were not able to see if any of the leaks you noted were located on the portion of your roof we completed and that may have been caused during the roofing process. As mentioned, your husband went on the roof to try to locate the leaks himself, and unsuccessfully performed his own repairs. This immediately voids the warranty. Still, had we been given the opportunity after this, we would have been able to locate your leaks, whether they were caused by the roof or not, and try to help fix any problems that arose during the job. Our team at CTR has decades of experience and is equipped to fix any issues that come up on a job like this and make any problems or mistakes right. It seems you have found an alternative solution and we hope this solved your problem. But, should you ever need to speak to us, please reach out to us directly at 804-275-9373. Thank you."

Terry A.
Dec 2020
5.0
Yes, I recommend this pro
Roof Replacement
Response from CTR - Cross Timbers Roofing

"Mr. [Member Name Removed] we appreciate you taking the time to complete a review on Angie's List and are pleased to hear that you are happy with your roof replacement."

Martha N.
Nov 2020
5.0
Yes, I recommend this pro
CTR was very professional and courteous. They not only fixed the leaks but explained why they did what they had to do to repair them.
Response from CTR - Cross Timbers Roofing

"Thank you for taking the time to let us know you were satisfied with the roofing service visit. Your kind words will be shared with our staff."

James L.
Oct 2020
5.0
Yes, I recommend this pro
$5,000
Great experience from start to finish. Reasonable price. Good communication before and after. Showed up on time and performed work quickly and professionally.
Bonita D.
Sep 2020
5.0
Yes, I recommend this pro
I am very pleased with the services provided by CTR. The personnel were very help, kind and informative. I would highly recommend CTR to others and would used them again.
Michael F.
Aug 2020
5.0
Yes, I recommend this pro
$235
Company responded sooner than expected which was great. Technician showed up on schedule and completed the job in a timely manner.
Response from CTR - Cross Timbers Roofing

"Thank you for your review. It's been a challenging weather season in Central Virginia and we are trying to service as many customers as quickly as possible. Our staff is working extended hours in an effort to provide roofing services to as many customers as quickly as possible. It's important to help our customers stay safe & dry. Please remember Cross Timbers Roofing if you need additional repairs in the future."

B G.
Aug 2020
5.0
Yes, I recommend this pro
Very satisfied. Great staff. Very professional.
Response from CTR - Cross Timbers Roofing

"Thank you for taking the time to complete a review of Cross Timbers Roofing. We will share your review with our staff who take pride in working hard to ensure customer satisfaction."

Gayle B.
Apr 2020
5.0
Yes, I recommend this pro
$199
Showed up next day, got right to work, very professional and charge was very reasonable.
Response from CTR - Cross Timbers Roofing

"CTR staff thanks you for your positive review. We look forward to meeting your future service needs just as promptly and efficiently."

Justin B.
Jan 2020
5.0
Yes, I recommend this pro
$219
This is my second time using CTR And would happily recommend again. They are courteous, punctual, and utterly professional. The associate gave me honest recommendations for the life of my roof in the future, and I trust the expertise. Highly recommended
Response from CTR - Cross Timbers Roofing

"Thank you for the kind review, The CTR Family is happy we were able to serve you once again. We look forward to always being there for you in the future. Brandon Brooks Service Mgr"

Bob D.
Aug 2019
5.0
Yes, I recommend this pro
$275
Raymond came out and checked overhead window, bathroom pipes, and went inti attic. Found a roof vent leaking. One trip, about an hour and it was done. Had a huge rain storm 2 days later. No leak. I had trouble getting a handyman service to come out and check this out. CTR was responsive and got it done!
Response from CTR - Cross Timbers Roofing

"The CTR staff is glad to hear that your issue was handled to your satisfaction. Thank you for taking the time to complete a review of our handyman service."

Benjamin D.
Jul 2019
5.0
Yes, I recommend this pro
We requested a quote to replace our roof from Cross Timbers Roofing and were impressed with their professionalism and detail. Graham did a great job understanding our needs and providing us a very detailed quote broken down with various shingle options. Additionally, he set a virtual site for our house to view various renderings of the shingles choices. Although, we chose to go with a different company in the end we would consider them in future.
Response from CTR - Cross Timbers Roofing

"Thank you for your kind words and we are happy to hear that the virtual renderings helped you make informed decisions regarding your new roof investment. We are sorry to hear that you did not select CTR to complete the roof replacement. If you have a few moments, CTR President Chuck Glady would welcome a chance to speak with you via telephone about ways we could improve our processes in the future so we don't miss out on servicing great homeowners such as yourself."

Billy E.
May 2019
5.0
Yes, I recommend this pro
$11,000
Cross Timbers Roofing did an outstanding job and were very professional during the project. The workers were very respectful and had the job done in the amount of time they said would be done. When completed all debris and nails were picked up with nothing left behind. Job well done, Thank you to your entire team at Cross Timbers Roofing.
Response from CTR - Cross Timbers Roofing

"Thank you for the Positive Review. The CTR family is always happy to hear from one of our satisfied customers. Please know that we are hear for you if you need us in the future and we look forward to serving you again. Brandon Brooks Service Manager"

Jace W.
Mar 2019
5.0
Yes, I recommend this pro
$875
I’m so glad my husband called CTR first. From the time we reported a leak in our living room. Someone contacted my husband. Arrangements were made for inspection, estimate cost of repairs were accessed. Appointed time was arranged for repairs. Everything was set in order. No confusion, no delays. After the Technician was done with his work. He cleaned up. He did a great job. We are very pleased, and very satisfied. I recommend CTR for roofing repair.
Response from CTR - Cross Timbers Roofing

"Thank you Mrs [Member Name Removed] for recognizing our commitment to excellence. The CTR family is thankful that you chose us in your time of need. We look forward to serving you in the future, and anytime you are in need. Thanks Brandon Brooks Service Manager"

Dennis H.
Feb 2019
5.0
Yes, I recommend this pro
$1,100
CTR was timely in both investigating the cause of the problem and the solution. They also promptly set up an appointment and effected repairs. I am very pleased with the repairs and their professionalism. I had been to other roofers who only appeard interested in replacing the roof not repairing it. CTR listened and immediately looked to repar it not replace it. I highly recommend them to anyone needing repair or replacement and they will be my roofer of choice for any future roofing needs.
Response from CTR - Cross Timbers Roofing

"Thank you Mr [Member Name Removed] for the excellent review. CTR always tries to put the customers needs first, in any situation. Choosing repair or replacement is often a difficult decision that CTR does not take lightly, however we understand the impact of that decision on our customers. We look forward to working with you in the future, and thank you for joining the CTR family. Brandon Brooks Service Manager"

Chris C.
Jan 2019
5.0
Yes, I recommend this pro
$250
It appears all the leaks are fixed at a very reasonable price. The repair man was very knowledgeable.
Response from CTR - Cross Timbers Roofing

"Thank you Mr. [Member Name Removed] for taking the time to leave a review. We try to offer a competitive price and the best quality service we can on a consistent basis. We are always here for you if you need us an we look forward to serving you in the future. Thanks Brandon Brooks Service Manager"

Patricia T.
Jan 2019
5.0
Yes, I recommend this pro
Wonderful company! Would use again and would recommend!!
Response from CTR - Cross Timbers Roofing

"Thank you Mrs [Member Name Removed] for the kind review. We pride ourselves in always giving our customers accurate information in a timely fashion so they are able make the best decision possible. Thank you for being a part of the CTR family and feel free to call us in the future for any of your needs. Brandon Brooks Service Manager"

Amber R.
Nov 2018
1.0
After I called to schedule an appointment they waited almost 2 weeks to return my call. By then I already had another company perform the service and no longer needed them. Then a week or so later they sent me an invoice for materials and services rendered when I never even spoke to the technician and never scheduled an appointment. I need them to rectify this immediately and provide evidence of zero balance due.
Response from CTR - Cross Timbers Roofing

"Ms. [Member Name Removed], I was very sorry to hear about your experience with the recent roof service call conducted by our company. Central Virginia has experienced an extremely rainy year and many homeowners have been facing roof leak issues and weather related roof damage. We strive to service as many customers as quickly and efficiently as possible and in the order that their requests come in. We had a multiple week backlog of work orders this summer and fall and were dispatching technicians for extended hours 7 days a week at the height of the rainy season. Unfortunately, we failed to achieve prompt scheduling and repair in your case. Please accept my apologies for the failure in communication with you regarding the extended wait to have the repair completed and that we did not provide you adequate notification before we arrived to complete the service call. The original invoice issued for sealing the flashing around your chimney has been adjusted to zero and a copy has been sent to you via mail. We appreciate you taking the time to speak with us over the phone so that we may learn from this and work to make sure this does not happen to any of our valued customers in the future. Charles Glady Cross Timbers Roofing President"

Frank J.
Nov 2018
5.0
Yes, I recommend this pro
Repair was top-quality. The bedroom ceiling below the roof area was previously getting wet and stained during rainy weather; the ceiling has since remained dry after the repair was made.
Response from CTR - Cross Timbers Roofing

"Thank you for your kind words. We are happy to hear your home is dry after the roof repair work."

Corri M.
Oct 2018
5.0
Yes, I recommend this pro
$11,000
The staff did a terrific jo. They were polite, professional and timely. I was very pleased.
Response from CTR - Cross Timbers Roofing

"Thank you for the kind review. We are only happy when our customers are happy. Thanks Brandon Brooks Service Manager"

Lauren S.
Oct 2018
5.0
Yes, I recommend this pro
$400
Cross Timbers are professional, reliable and easy to work with, would highly recommend them for future work.
Response from CTR - Cross Timbers Roofing

"Thank you for the opportunity to serve you. The CTR family looks forward to working with you in the future. Thanks Brandon Brooks Service Manager"

Christine C.
Oct 2018
5.0
Yes, I recommend this pro
$12,000
The guys at Cross Timber were great! They did a fantastic job, were on time, on budget, professional, and kept the work area clean, Will use them for any additional Roofing needs, and recommend them to all of my friends.
Response from CTR - Cross Timbers Roofing

"Thank you for the kind review. We take pride in always accomplishing our task within the budget that we have provided. Providing a neat workplace is just a part of our exceptional service. We look forward to servicing you in the future. Thanks Brandon Brooks Service Manager"

Todd C.
Oct 2018
5.0
Yes, I recommend this pro
The whole experience was amazing! To be honest, I was dreading the whole thing. They made the whole process a breeze! I thought it would stressful couple of days but they were pretty much in and out before I knew it. I would highly recommend them and have to many of my neighbors that hired them as well and had the same experience I did.
Response from CTR - Cross Timbers Roofing

"Thank you for the kind review. We always appreciate hearing from our highly satisfied customers. We look for ward to being here for you, should you need us in the future. Thanks Brandon Brooks Service Manager"

Bronwyn B.
Oct 2018
5.0
Yes, I recommend this pro
Great! Everyone I talked to from start to finish was wonderful. Grant was quick to get out there and assess my roof and gave me a quote. Getting scheduled was quick and easy and they were finished with the job quickly.
Response from CTR - Cross Timbers Roofing

"At CTR we try to be as low maintenance as possible and respect our customers need for the job to be Estimated and Executed in a timely manor. Thank you for the positive review and we look forward to serving you in the future. Thanks Brandon Brooks Service Manager"

Deborah K.
Oct 2018
5.0
Yes, I recommend this pro
$3,000
After a frustrating year of trying to find root cause of leak in our chimney I contacted Cross Timbers roofing as a consultant to help us pinpoint the root cause. They quickly responded and after diligent investigation found and repaired the sloppy work that had been performed by stone masons. To insure they covered all possible breakdowns they investigated all three chimneys. Following the completion of their work we were hit with a 2 day hurricane.... NO LEAKS! These tradesmen are the types of professionals you want as your team. We are now raving fans of Cross Timber.
Response from CTR - Cross Timbers Roofing

"Thank you for the kind review. We take pride in always putting the customer first. This is evidence of CTR sticking with a customer even though the problem was not ours to begin with. This dedication is how we maintain our excellent customer satisfaction. We look forward to working with you in the future, Thanks Brandon rooks Service Manager"

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Showing 1-25 of 156

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

CTR - Cross Timbers Roofing is currently rated 4.7 overall out of 5.
CTR - Cross Timbers Roofing accepts the following forms of payment: CreditCard
No, CTR - Cross Timbers Roofing does not offer free project estimates.
No, CTR - Cross Timbers Roofing does not offer eco-friendly accreditations.
No, CTR - Cross Timbers Roofing does not offer a senior discount.
No, CTR - Cross Timbers Roofing does not offer emergency services.
No, CTR - Cross Timbers Roofing does not offer warranties.

Contact Information

9000 Pams Ave, Richmond, VA 23237

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