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Founded 1960 • With Angi since July 2006
3200 MIILBURN AVE
Richmond, VA 23223
Service Provider Response
The highest compliment a customer can give to a contractor is the referral to family and friends upon completion of the work provided. On the other hand the lowest and most derogatory action a customer can take against a contractor is to make an emotion filled internet posting on a website where anything can be alleged without regard for the accuracy or fairness. In this most unusual situation this customer did both - offering referrals at job's end and then making the posting shown above. This customer, retired from the banking industry, had recently purchased an upscale home in a nice neighborhood. The home, approx. 15-20 yrs old, had a poorly designed heating/cooling system. During my first visit to her home she had a window type blower fan sitting in the floor of her upstairs office. The cooling she had from a single system for a two story home was basically ineffective. There were also heating issues. This customer made a dedicated effort to get the "right" new system for her home. She interviewed several comparable contractors for ideas. My professionalism, based on over 30 years in the industry, led me to recommend that she install two systems in her home. My competition was only going to install yet another single system, which would NOT have addressed her primary issues. He told her his system was on sale for "half price" for a limited time. I simply gave her a fair price. She could easily tell who was being fair with her. A written contract was entered into in late May, 2009. Because her cooling system was mostly inoperable AND because the Memorial Day holiday was fast approaching we offered to expedite our services to try to get quality cooling before the holiday weekend. The goal was reached! She had cooling for the holiday. She was a happy customer. The following week the job was ready for a final inspection from the local jurisdiction. The job passed in all respects on the first inspection. The contract, signed by both parties, had specified 11 days for completion and the job was completed well within that time frame. I admit that one of the company staff members, a very long term employee, had gout and was unable at the time to work at full speed. That factor did not affect her job at all. And, for her to insinuate that some illegal personnel action was taken AFTER her job was completed that somehow impacted her installation was inaccurate, unfair, and WRONG. No company, this one included, engages in debates/discussions pertaining to personnel matters on the wide open forum of the internet. Or any other forum for that matter. I admit that some verbal altercation between staff members occured on the jobsite during the course of the installation. It was unfortunate and embarassing for the company. I met with her at her home, discussed the situation with her, and left with the feeling that the issue had been fully addressed. My meeting with her at her home took place within 24 hours of the incident. One last fact...the payment arrangements included 12 month financing. Every payment was made on time and without collection effort. She never once withheld payment for questionable workmanship. The job had met her expectations in all respects and the facts bear this out.Service Provider Response
.FREE ESTIMATES!!!! Dibble Electrical, Inc. is a one stop family owned and operated electrical contractor that offers a wide range of services from whole house wiring, additions, service changes and everything in between. At Dibble we pride ourselves on quality work, honesty and most importantly ethics. At Dibble Electrical, our mission is to provide our customers with only the best services possible, with the goal of building a long-lasting relationship with not only our customers, but their family and friends too!! We have been in the industry since 2002, and here at Dibble we love what we do and hope that we can have the opportunity to provide you with only the best electrical services!! Follow us on Facebook: https://www.facebook.com/profile.php?id=100086516116313
Angi Certified
2022 Super Service Award
Offers Coupon
Neat Sweep has been servicing the Richmond area for over 40 years. We specialize in Chimney Inspections, Chimney Cleanings, Chimney Repair and Debris Container services. Most of our full time employees have been with us over ten years. Your satisfaction is our only concern. Additional email - frankk103@aol.com. Additional contact name - Dave Miller. fax - (804) 232-1682, (804) 232-3000 additional Phones - (804) 288-7900
Angi Certified
2022 Super Service Award
Offers Coupon
We specialize in working with existing homeowners to replace and upgrade the heating and air conditioning systems in their homes. Our marketing includes free in home estimates for new system installations and we try to position ourselves above competitors who hawk 1/2 price sales.
Our field of specialization does not include new construction installations.
COMMONWEALTH HEATING & CONTRACTORS is currently rated 4.3 overall out of 5.
COMMONWEALTH HEATING & CONTRACTORS accepts the following forms of payment: Check, MasterCard, Visa, Financing Available, American Express, Discover
Yes, COMMONWEALTH HEATING & CONTRACTORS offers free project estimates.
No, COMMONWEALTH HEATING & CONTRACTORS does not offer eco-friendly accreditations.
No, COMMONWEALTH HEATING & CONTRACTORS does not offer a senior discount.
Yes, COMMONWEALTH HEATING & CONTRACTORS offers warranties.
COMMONWEALTH HEATING & CONTRACTORS offers the following services: We specialize in working with existing homeowners to replace and upgrade the heating and air conditioning systems in their homes. Our marketing includes free in home estimates for new system installations and we try to position ourselves above competitors who hawk 1/2 price sales.
Our field of specialization does not include new construction installations.