This company has an eviable reputation within the Richmond community with an owner with over 30 years experience who is active in all phases of the business.
We specialize in working with existing homeowners to replace and upgrade the heating and air conditioning systems in their homes. Our marketing includes free in home estimates for new system installations and we try to position ourselves above competitors who hawk 1/2 price sales.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
73% | ||
7% | ||
7% | ||
7% | ||
7% |
"The highest compliment a customer can give to a contractor is the referral to family and friends upon completion of the work provided. On the other hand the lowest and most derogatory action a customer can take against a contractor is to make an emotion filled internet posting on a website where anything can be alleged without regard for the accuracy or fairness. In this most unusual situation this customer did both - offering referrals at job's end and then making the posting shown above. This customer, retired from the banking industry, had recently purchased an upscale home in a nice neighborhood. The home, approx. 15-20 yrs old, had a poorly designed heating/cooling system. During my first visit to her home she had a window type blower fan sitting in the floor of her upstairs office. The cooling she had from a single system for a two story home was basically ineffective. There were also heating issues. This customer made a dedicated effort to get the "right" new system for her home. She interviewed several comparable contractors for ideas. My professionalism, based on over 30 years in the industry, led me to recommend that she install two systems in her home. My competition was only going to install yet another single system, which would NOT have addressed her primary issues. He told her his system was on sale for "half price" for a limited time. I simply gave her a fair price. She could easily tell who was being fair with her. A written contract was entered into in late May, 2009. Because her cooling system was mostly inoperable AND because the Memorial Day holiday was fast approaching we offered to expedite our services to try to get quality cooling before the holiday weekend. The goal was reached! She had cooling for the holiday. She was a happy customer. The following week the job was ready for a final inspection from the local jurisdiction. The job passed in all respects on the first inspection. The contract, signed by both parties, had specified 11 days for completion and the job was completed well within that time frame. I admit that one of the company staff members, a very long term employee, had gout and was unable at the time to work at full speed. That factor did not affect her job at all. And, for her to insinuate that some illegal personnel action was taken AFTER her job was completed that somehow impacted her installation was inaccurate, unfair, and WRONG. No company, this one included, engages in debates/discussions pertaining to personnel matters on the wide open forum of the internet. Or any other forum for that matter. I admit that some verbal altercation between staff members occured on the jobsite during the course of the installation. It was unfortunate and embarassing for the company. I met with her at her home, discussed the situation with her, and left with the feeling that the issue had been fully addressed. My meeting with her at her home took place within 24 hours of the incident. One last fact...the payment arrangements included 12 month financing. Every payment was made on time and without collection effort. She never once withheld payment for questionable workmanship. The job had met her expectations in all respects and the facts bear this out."
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