COMMONWEALTH HEATING & CONTRACTORS
About us
This company has an eviable reputation within the Richmond community with an owner with over 30 years experience who is active in all phases of the business.
Business highlights
Services we offer
We specialize in working with existing homeowners to replace and upgrade the heating and air conditioning systems in their homes. Our marketing includes free in home estimates for new system installations and we try to position ourselves above competitors who hawk 1/2 price sales.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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73% | ||
7% | ||
7% | ||
7% | ||
7% |
and installed by Commonwealth Heating, is actually about half “York”.
Our signed contract was for a new
Carrier Performance Series Energy Star heat pump system. It specified a Carrier
outside condenser, a Carrier inside evaporator coil – plus, a 5-year labor and
10-year parts warranty.
The system was the size recommended by Commonwealth Heating, but the system performed
poorly from the start, failing to cool in Richmond, VA weather. Our 2,145 sq.
ft. house was hot – above 80 degrees, and damp. We complained several times and
the company owner told us that no unit can be expected to cool below 80 degrees
when it is approaching 100 degrees outside. This was untrue; even our old
system performed better than the new one. We knew that something was wrong.
After more than six phone calls, they returned and improved performance but the
system was disappointing.
Last summer, the TXV broke. Our new HVAC technician told us that the TXV and
inside evaporator coil (the half of the system not seen) was a York
model, not the Carrier we contracted with Commonwealth to buy, not what we
paid for, and obviously, York parts are not covered by our 10-year Carrier
warranty. The warranty was the primary reason we decided to contract with
Commonwealth. Our contract called for a Carrier inside evaporator coil, and Commonwealth
broke it and the Carrier warranty by putting in a York.
We were unaware that the two halves of the system were mismatched until this
TXV breakdown. The coil is the interior half of a heat pump system, large in
size but not easily visible, so while we could see that the unit in our yard was
a Carrier, it was not easy to see that the interior half was a mismatched York.
Commonwealth admits installing York (contrary to our signed contract) but
insists that the TXV was under warranty, and he said the York coil replaced the
smaller Carrier coil to improve performance.
Our new Angie’s A-rated HVAC technician disputes this. We got a second opinion
from another HVAC company, and the results were the same. Here is what two HVAC
professionals are saying:
Advice by pro #1: Industry standards require inside and outside components to
have an AHRI match (Air-conditioning, Heating, and Refrigeration Institute).
The York interior half and Carrier exterior half of the system sold and
installed by Commonwealth do not match.
Advice by pro #2: Improperly-matched indoor and outdoor units create great stress
on the system, resulting in unnecessary, premature failure. Condenser model #
indicates the York coil is not only mismatched but too small. Mismatching causes
the components – both inside and outside -- to fail prematurely.
Therefore, to fix the broken TXV, both diagnostic HVAC contractors told us that
in order to warranty their own repair, we must replace the smaller mismatched 13-SEER
York coil with a properly-matched Carrier evaporator coil model to fit the
outside component rather than replace just the broken TXV and keep the York
coil.
Our technician replaced the mismatched York interior evaporator coil that Commonwealth
had installed. Now, the Carrier system no longer has mismatched indoor and
outdoor units and works like a charm! Naturally the oddball York component was
NOT covered under the awesome 10-year Carrier warranty we contracted for with
Commonwealth. Fixing their mistakes cost us an additional $1,700.00.
Anyone want a free indoor York coil with broken TXV?
The installation crew, for the most part, were very unprofessional. Two of the men argued with each other the whole time, which took much longer than the 3 or four days that was estimated...more like two weeks. One of the men would just sit on a step ladder and boss the other around. He was obese, had gout, and could barely walk. (I learned later that both were fired.) The one man who seemed to know his trade told me that he would be the person coming to perform my semi-annual inspections, but when I called for the first inspection, I learned that he had gone to work for someone else. Instead, I was sent a person whom I learned was an independent contractor and the charge was close to $300, as opposed to the $60-75 the original man quoted. I was not a happy camper. I called the owner, and he knocked off $30, which still left me in the red. So the next time I wanted an inspection, I called another HVAC company who charged $49 per system. (I went to the parts store and bought the filters myself.) This last man found the source of a leak I pointed out to him. A pvc pipe had been cut too short at installation, and would not reach the other pvc pipe that drained off the water! So, he fixed the problem for me at no charge. Needless to say, I signed a contract with his company, and don't intend to do business with Commonwealth Heating and Air again!
"The highest compliment a customer can give to a contractor is the referral to family and friends upon completion of the work provided. On the other hand the lowest and most derogatory action a customer can take against a contractor is to make an emotion filled internet posting on a website where anything can be alleged without regard for the accuracy or fairness. In this most unusual situation this customer did both - offering referrals at job's end and then making the posting shown above. This customer, retired from the banking industry, had recently purchased an upscale home in a nice neighborhood. The home, approx. 15-20 yrs old, had a poorly designed heating/cooling system. During my first visit to her home she had a window type blower fan sitting in the floor of her upstairs office. The cooling she had from a single system for a two story home was basically ineffective. There were also heating issues. This customer made a dedicated effort to get the "right" new system for her home. She interviewed several comparable contractors for ideas. My professionalism, based on over 30 years in the industry, led me to recommend that she install two systems in her home. My competition was only going to install yet another single system, which would NOT have addressed her primary issues. He told her his system was on sale for "half price" for a limited time. I simply gave her a fair price. She could easily tell who was being fair with her. A written contract was entered into in late May, 2009. Because her cooling system was mostly inoperable AND because the Memorial Day holiday was fast approaching we offered to expedite our services to try to get quality cooling before the holiday weekend. The goal was reached! She had cooling for the holiday. She was a happy customer. The following week the job was ready for a final inspection from the local jurisdiction. The job passed in all respects on the first inspection. The contract, signed by both parties, had specified 11 days for completion and the job was completed well within that time frame. I admit that one of the company staff members, a very long term employee, had gout and was unable at the time to work at full speed. That factor did not affect her job at all. And, for her to insinuate that some illegal personnel action was taken AFTER her job was completed that somehow impacted her installation was inaccurate, unfair, and WRONG. No company, this one included, engages in debates/discussions pertaining to personnel matters on the wide open forum of the internet. Or any other forum for that matter. I admit that some verbal altercation between staff members occured on the jobsite during the course of the installation. It was unfortunate and embarassing for the company. I met with her at her home, discussed the situation with her, and left with the feeling that the issue had been fully addressed. My meeting with her at her home took place within 24 hours of the incident. One last fact...the payment arrangements included 12 month financing. Every payment was made on time and without collection effort. She never once withheld payment for questionable workmanship. The job had met her expectations in all respects and the facts bear this out."
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Licensing
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