About us
Family owned.
Business highlights
Services we offer
Stone, ceramic & glass blocks., glass tiles, marble, mosaics, remodeling bathroom
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 50% | ||
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| 25% | ||
| 25% |
Eight months later, there was a leak under the shower again. It was not a drip-drip sort of leak this time, It was more of a steady stream - thankfully into an unfinished basement. The cause was identified as the failure of the new shower pan installed in 2015. This was an unexpected experience and it could have gone better.
Pros: The owner came promptly to inspect the issue. Replacement was scheduled for 2 weeks later. The crew who removed the tile installed in 2015 and installed new tile did a good job, in fact it looks better than the original job done in 2015.
Cons: The owner never apologized for the shower pan failure or the inconvenience to the residents. We were told the crew would be there between 8:30 and 9am the 2nd day to grout the new tile but as of 1pm, no one had come. I called the office, who had to check and call back. Later, they called and said someone would come between 2 and 4pm. Someone came to grout at 3:30pm.
I really wanted to like this company but over the course of 3 jobs in 1 year, 2 out of 3 had below average outcomes.
The quality of the work was OK but there was poor communication from both the on-site folks and the office, and poor professionalism. I did not like how a sub-contractor was used for this job rather than their usual professional employees.
The sub-contractor had the nerve to try to get me to hire him as an individual next time (though he was the one who left the job site and didn't come back).
I have hired this company for 3 jobs for my rental properties - the first 2 went OK but this 3rd one was a mess.
"The original installer that was sent to the jobsite had a family emergency on the 2nd day of the project and had to leave, another crew was sent asap. CTC does not use subcontractors with the exceptions of certified electricians. CTC also does not work sundays unless set up in advance. Typically CTC has different crews that specialize in different aspects of the trade. It is not uncommon for different crews to work on the same job. The work was performed in a timely manner and end result was excellent. The occupant was great to work with. The only hold up was the shower door that was provided by Ms. [Member Name Removed], which the dimensions were given to her at the beginning of the project. We provided her occupant with temporary shower rod and curtain for the couple of weeks it took for the door to arrive. CTC wishes her all the best with her future projects. Richard Gooden"
First, the good:
1). The price was good, in my opinion
2). Everything from initial contact through sales visit and estimate went great.
3). The two guys that came out to perform the work were nice.
The disappointments:
1). Chesterfield Tile selected and installed a color for the walls that I didn't agree to. The shower floor and floor tile are fine though - the problem was just with the walls. When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company. The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract". Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to. To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense. My problem was I had lost all confidence in him at that point. I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them.
2). (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower. Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly. Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it. That cost $412.94 to fix (replace clogged pipes/trap). I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason. Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor. Back to square one on Anglie's List for me!
"[Member Info Removed] contacted my office, needing someone in regards to a shower leaking. At the appt it was explained to [Member Info Removed] the process to repair his shower as economically as possible without complete removal of shower. I told [Member Info Removed] since he had white accent tile on the bath floor we can use white in shower stall floor and if possible find a good match to wall tile. After searching all available resources none was found, only option was to use several rows of white tile around bottom of shower as [Member Info Removed] did not want to do entire shower. Common Sense would prevail with this being a rental property to finish quickly as possible. [Member Info Removed] called and stated that he did not want the white tile upon which I informed him that there wasn't a choice if the existing tile wasn't available, I also told him he was more than welcome to go to a local showroom and select a replacement if he wasn't happy with the white tile. He stated that he did not want to do that. I did not know how to respond. I have never had a situation where my customer did not want to select the tile but got angry because he wasn't happy with the one I selected for his 30-40 yr old rental property. My only concern was to have the shower back in working order for the current occupants as most homeowners would be highly appreciative. As far as drain is concerned we cap off all plumbing before we start any job. I can assure you we do not sweep debris down a drain. I have yet to see pictures and would like to see them. Also, $400.00 would have cleaned all drains in home which I'm sure needed it on a home of that age, That pretty expensive for one shower drain. I would also like to speak to the plumber to see exactly what was found and repaired for $412.94. Chesterfield Tile is a professional and award winning company with 3rd generation employees and will do everything possible to make sure our customers are 100% satisfied. I wish [Member Info Removed] and all future companies that deal with him the best. Thanks, Richard Gooden"
Had a personally owned drill walk out of my house, but owner gladly subtracted from total contract price.
- THE JOB TOOK LONGER THAN I WAS TOLD, THE MEN CAME WITH THE WRONG TILE AND WITH THE WRONG INFORMATION, AND HAD TO GO TO THE STORE TO BUY THE CORRECT TOWEL BAR, SOAP DISH ETC. BUT MY MAIN COMPLAINT IS THE SHOWER FLOOR. I PICKED OUT A MARBLE BASKET WEAVE PATTERN THAT HAS 3/8 INCH BLACK SQUARE IN THE CENTER OF EACH DESIGN. I WAS ALSO TOLD THE GROUT HAD A SEALER IN IT. AFTER 5 MONTHS, THE GROUT WAS TURNING YELLOW, AND AFTER PUTTING ON MY GLASSES AND INSPECTING THE FLOOR NOTICED THAT SOME OF THE BLACK SQUARES WERE MISSING, AT LEAST A DOZEN WERE INSTALLED CRACKED OR BROKEN AND SEVERAL WERE NOT FLUSH WITH THE FLOOR, MEANING THEY WERE PUT IN WITH PART OF THE TILE STICKING UP. I CONTACTED CHESTERFIELD TILE, AND ONLY AFTER WAITING THREE WEEKS WITH NO RESPONSE, I SENT THEM A CERTIFIED LETTER. THE OWNER FINALLY RESPONDED BY E-MAIL AND SENT SOMEONE OUT SEPTEMBER 30 TO REPAIR THE SHOWER FLOOR. HE DID A PRETTY GOOD JOB OF IT, HOWEVER, HE USED THE WRONG COLOR GROUT, DIFFERENT FROM THE WALLS AND MISSED SEVERAL AREAS OF THE FLOOR WITH THE NEW GROUT. I E-MAILED THE COMPANY SEVERAL TIMES, SENT ANOTHER CERTIFIED LETTER WITH NO RESPONSE. I FINALLY CALLED AND WAS TOLD BY THE LADY WHO ANSWERED THE PHONE THAT MR. GOODEN, THE OWNER WAS NOT GOING TO RESPOND AND THAT I SHOULD GET SOMEONE ELSE TO FIX THE FLOOR AND THEN HUNG UP ON ME. THEIR COMPANY HAS A ONE YEAR GUARANTEE ON PARTS AND LABOR AND THEIR WEBSITE STATES THE JOB ISN'T COM;PLEAT TIL THE CUSTOMER IS SATISFIED. I PAID THEIR BILL WITHOUT QUESTION, BUT NOW THEY WILL NOT FIX WHAT WAS THEIR MISTAKE TIMES TWO.I ALSO CONTACTED THE GROUT COMPANY THAT THEY USED AND WAS TOLD BY THE COMPANY REPRESENTATIVE THE GROUT HAS AN INHIBITOR IN IT BUT IT STILL NEEDS TO BE SEALED, WHICH CHESTERFIELD TILE NEVER DID.
"Chesterfield Tile Co., Inc. 131 Granite Springs Road Richmond, VA 23225 November 26, 2014 Angie’s List To Whom It May Concern: Chesterfield Tile did a bath remodel for [removed member name] in February 2014, invoiced March 6, 2014 in which she promptly paid the bill upon satisfaction of completed project. Chesterfield Tile started and completed project in the agreed time frame between both parties. Mrs. [removed member name]selected all material in advance from local tile distributors; plumbing and hardware fixtures including towel bars and soap dishes were supplied by Mrs. [removed member name]either from online distributors or local home improvement stores. Chesterfield Tile was not asked to make selections, only to pick up material selected and purchased by owner. After 5 months, Mrs. [removed member name]stated that she put on her glasses and noticed cracked and missing marble squares and yellow grout. Chesterfield Tile then sent an employee out to address the situation. Upon inspection the cracks turned out to be veins natural to marble and heavy soap film covering the floor, which is the reason for missing mosaic pieces and yellowish color on grout. Our employee cleaned the floor and advised her on the cleaning products to use in the future. Chesterfield Tile only uses Tec power grout or epoxy’s that do not require sealing and is stain resistant. This does not mean it is maintenance free. Proper maintenance with routine cleaning in accordance with stone specific cleaners will keep her floor bright and new, looking like the day it was installed. Natural stone does require a little more diligence to maintain over ceramic and porcelain, this may have been a poor choice for Mrs. [removed member name]. Chesterfield Tile stands behind our workmanship 100%. If Mrs. [removed member name]has any issues in the future within our scope of work, Chesterfield Tile will be there to assist her. If Mrs. [removed member name]would like to make another selection for her shower floor we will help her out with labor cost. Sincerely, Rick Gooden Chesterfield Tile Co., Inc."
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Contact Information
131 Granite Springs Rd, Richmond, VA 23225
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