A-1 REPAIRS

Call center was in a foreign country and the language barrier was unusually difficult (I have experienced foreign call centers before that had some barriers but this was particularly bad). I had a hard time understanding them and they had a hard time understanding my address and name. With several tries, we were able to schedule for 2-5 pm on a Monday. At 4:00 on that Monday I called the service number to be sure they were coming; I was assured they would be there as scheduled. At 8:30 pm (!) the service tech (also had a thick foreign accent and it was very difficult to converse with him as a result) called to say he couldn't come earlier because he couldn't find my address in his GPS but after a few minutes of spelling my address several more times he said he was on his way-he arrived at 9:00 PM! I left the room-first mistake on my part! He spent a few moments attempting to level the refrigerator using the leveling mechanism on the base, then declared he was done. When I went to see his work he had changed the level of the freezer door (at top) and declared it level because the DOOR was level to the eye. After I showed him that the door then no longer was level with the top of the refrigerator and that it no longer lined up with the lower door, he went into a long and not very clear explanation as to why he couldn't level the whole thing (someone else had damaged the leveling mechanism in the past, the two wooden shims underneath that the painters had moved and not known where to put back had damaged the foot of the refrigerator so it could no longer be leveled accurately, and in the end he had done his best but that was all he could do given the problems presented by these two issues). When I showed him how the door closed quickly and that I had to prop it open with my body to be able to get anything out, he said it was supposed to be that way- that all refrigerator doors do that. When I said that it had not done that before it was moved, he said it was wrong before. I asked him to put the freezer door back the way it was when he arrived which he did but not without some exasperated comments indicating that I being a difficult customer. Finally I asked him to leave, then payed him the $59 service fee because I was too aggravated to argue with him any more. It didn't occur to me until after he was gone that he didn't even have a level with him! That was my second mistake-I should have noticed that and brought out my own to use. I also never explained that we have a 70 year old house with uneven floors and that things can't be leveled by eye-balling them although a pro would have seen that.