Highlander Construction & Development Inc

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First of all, most of the work was performed by employees of Highlander Construction.  They're so much more than a general contractor.  However, there were things that were done by contractors.  Let me tell you, though, that every single person that came into my house, be them employees or contractors, was professional, courteous, patient, and extremely technically competent at what they did.

Things happen during construction, especially when the construction project is a remodel of an existing structure.  What separates the professionals from the amateurs is how those problems are handled.  When a problem occurred during this project, the person responsible would step up and explain the problem, explain why the problem happened, explain what they were going to do about the problem, explain how they were going to keep the problem from happening again, and explain who was financially responsible for the problem.  Seriously, these guys were all true professionals.

During the construction, the owner of the company was onsite almost every day.  He also regularly posted to a private project page on their website with summaries of the work and pictures.  It was fun to be able to hand out the login info to friends and family so that they could watch what was going on over the web.  

The last thing that the company did was to throw a party for us in our new space.  In addition to being great contractors, they employees at this company are also great cooks.  They invited a ton of our friends and brought over amazing food.  They also presented to us a photo book full of "before and after" shots of our basement.