Loudoun Valley Floors & Loudoun Carpet Care Inc

We are the actual home owners that purchased the home that is being referenced in the previous review. We think it is important that the review reflect accurate and fair assessment of this Company. The air conditioning units that froze had absolutely nothing to do with Loudoun Valley floors. We were there when the air conditioning technician came to the home to examine.  He indicated because the filters were so filthy and had not been changed in many, many months (due to lack of detail and attention to this home) and both units being low on freon was solely the cause of these units to freeze. 

We even contributed to paying ~50 % of the air conditioning repair bills.  Regarding, the drywall issue, there was some drywall damage from the upper A/C unit, but again this had nothing to do with Loudoun Valley Floors.  (The seller's agent finally sent out a different contractor to complete the drywall repairs, and the work was less than adequate.)

The carpet that was downstairs in the basement that was wet from the frozen units because of the freon issue and the dirty filters, was handled professionally by Loudoun Valley floors.  They immediately came out to the house and put fans up, removed the wet padding.  Once everything was dry, they installed   new padding and it looks great!    

As the homeowners, we could not have been more satisfied with Loudoun Valley floors, to the point that we have hired them to do additional flooring work in our home (1250 sf of hardwood floors).There are many vendors out there to choose from, however the expertise, professionalism and workmanship that Loudoun Valley Floors displays is the reason we've continued to work with them.  For example Louis, our sales person has even called in the evenings to check in to make sure we are completely happy with the work and progress of the overall job.

We will also follow up with a final review once the work is completed in our home.

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THE ONLY THING THAT WENT RIGHT WAS THE ESTIMATE.
DIFFICULT STAFF TO DEAL WITH.
SCHEDULING WAS VAGUE AND THE COMPANY STARTED WITHOUT NOTIFYING ME, AS THE HOME WAS VACANT.
THEY ALSO "COMPLETED" THE WORK WITHOUT NOTIFYING ME.
UPON MY DETERMINATION THAT THE JOB WAS FINISHED, I CONTACTED THE COMPANY TO PAYOFF THE BALANCE, THEY HADN'T EVEN CALLED ME TO RECEIVE THE $5,000 BALANCE. I TOOK 3 DAYS TO RECEIVE A RECEIPT.
WHEN I WENT TO REVIEW THE WORK ABOUT 2 WEEKS LATER, THE STAIRCASE CARPET WAS NOT INSTALLED, IT WAS JUST CARPET PADDING.
THE WINDOWS IN THE BASEMENT WERE LEFT OPEN, WHICH HAD CAUSED BOTH OF THE AIR CONDITIONING UNITS TO FREEZE, AS IT WAS THE HOT DAYS OF JUNE.
THE AC UNIT IN THE ATTIC LEAKED AND DAMAGED THE DRYWALL UPSTAIRS AND THE UNIT HAD TO BE SERVICED TO GET OPERATIONAL AGAIN.
THE AC UNIT IN THE BASEMENT LEAKED IN 3 ROOMS AND SOAKED THE NEW CARPET AND PADDING.
UPON CALLING THE STAFF, LOUIS, STEVE AND LAURA - I WAS TREATED WITH DISRESPECT AND ARGUED WITH ME.
THEY ADMITTED TO OPENING THE WINDOWS BUT DIDN'T AGREE TO FIX THE DRYWALL OR THE A/C UNIT DAMAGE.
THEY HAD TO REMOVE THE PADDING AND PUT IN DRYERS, THE WORK CONTINUED FOR 2 MORE WEEKS, WHICH I HAD TO CALL AND EMAIL ALMOST EVERYDAY TO GET ANY INFORMATION REGARDING THE REPAIRS THAT HAD TO BE DONE.
ULTIMATELY THE CARPET DRIED OUT BUT THEN WHEN THEY FINISHED, THEY HAD LEFT LUNCH TRASH IN THE KITCHEN WITH THE REFRIGERATOR DOORS OPEN, WHICH THE CONDENSATION LEAKED ON THE KITCHEN HARDWOOD FLOORS AND DAMAGED THE KITCHEN CABINETS NEXT TO THE REFRIGERATOR.
I WOULD NEVER TRUST THIS COMPANY AND THEY REALLY DIDN'T CARE ABOUT WHAT THEY HAD DONE.

Our floors look amazing! When the service was done, there appeared to be a few spots right around the edge of the fridge that needed a little touch up. When I called the company to ask about it, they sent someone over the next day. Overall, we are extremely happy with the results and customer service and will definitely use this company again in the future.

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My carpet was installed 4 years ago and there were bubbles coming up in the living room, dining room and my mom's bedroom. Concerned about my mom tripping and falling, I knew I would need to have the carpet stretched. I called the installer who installed the carpet and he said it would be several months before he would be able to schedule an appointment. Not wanting to wait, I looked on Angie's list and found Loudoun Valley Floors. I spoke with Matt. He gave me a quote. They came out on time (very important to me). The gentlemen who came out were wonderful. They stretched the carpet, cleaned up after themselves and vacuumed. I was very pleased and impressed.

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Carpet was stretched so far that it was different in bedrooms the hall and stairs were the plush expected, the bedrooms were much thinner due to over stretching.  Called them they sent someone out agreed plush was different, made excuse about not wanting bedrooms to be too loose.  Nothing was done.

I highly recommend them. They're very personable and cleaned up after themselves. They came back to make sure that we were happy with the results. We had a fireplace that didn't quite match the new tiles, but they came back and grouted and made sure the color matched to the existing grout in the fireplace. They really went the extra mile. I may be using them again to stain our stairs. They put in a competitive bid for that.

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They came out to give us the estimate and were very flexible on when they could do it. The guy that came out was very courteous, very accommodating and professional. They were punctual. They did very good work and it was a good value, for what we had done and what they charged.

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Great service and quality products.

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Kyle showed up early and did a great job! Most of the stains are gone. Thanks.

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