Zero Punch-List LLC
About us
We are now a Class A contractor. Our business focus will change with this new status. We will not be able to take on as many smaller projects as in the past. However, if you want to know the most information possible about your project prior to work beginning, you are in the right place, but please do not use us as an estimating service. We provide evaluations, (sometimes at a fee) of the requested work with budgetary estimates that you can use to make your decisions. Our extensive construction knowledge sets us apart from all the other companies and we are simply the best value out there. Our ability to "value engineer" a project is superior and we will guard some information/trade secrets to ensure we stay above the "pack". Once you commit to ZPL, you will be educated from start to finish. We function as a family owned & operated business and I am a working boss spending a great deal of time in the field on your projects making sure all is done well which helps to ensures our standards remain high. This can however, slow our response times on estimates and scheduling estimates from time to time so please be patient with us. You will get the same great service others are getting right now after you commit to ZPL and are scheduled accordingly. We are adding tradesmen as we can afford and as we find the right folks which will help us serve more of you quicker. If you are reading this please be sure to visit our website and fill out the contact form. This will ensure we can contact you ASAP. www.zeropunchlist.com Please be patient with us. We will give you the same dedication we are giving our current clients when your turn comes around. Rome was not built in a day and although the internet has made it very easy to make contact with someone's business, there are still logistical issues to coordinate and resolve before we all get what we want and when we want it. We will serve you with the same exhaustive service we are giving our current clients. We accept checks and cash for services rendered. If you are using one of our coupons or taking advantage of the senior discount (65 yrs), please let us know that prior to soliciting an estimate. Thanks. We are so much more than what you might think
Business highlights
Services we offer
We are now a class A "RBC" & "CBC" contractor. We are expanding our earth/dirt services: If you live on a gravel road or live on a community gravel road, additions & decks, bookcases, carpentry & outdoor living spaces., etc. Foundation repairs & drainage, kitchens & baths, remodeling, renovations, restorations, we want to talk to you. We have the expertise and equipment to grade your road properly and affordably. Call today!!!!! Other services: New construction
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 3% | ||
| 0% | ||
| 0% |
"I apologize to those potential new clients that might want to see our reply to this review. Long short is we did reply to their acknowledgement/acceptance of our estimate but @ 3 days after it was sent. We stated during the estimate that our schedule was 3-5 weeks out and I guess I thought they would give a little grace on our ability to reply/accept them as clients. I guess we just missed their time line. Hopefully they found someone to perform their work. As we progress through the social media "world", we need to be more on point with our replies. AHHH! We do have a new office manager, Lori Hinden. You all should see a quicker turn around from us in the future. We are hopefully moving in the direction that we will be able to serve you all better. Scheduling and construction still take time so bear with us. I wish the other 30+ clients that have used us in the past few months would take the time to submit their review. They are how we need to truly represent our reputation. Weston"
"Thank you for taking the time to submit a review. We are glad that you enjoyed the benefit of the "Big Deal" offer you purchased. Thanks again. Weston"
"(member name removed), Thanks for your review. We hope you have years of service from your range exhaust fan. Thanks for the review and we pray your new arrival is healthy and beautiful. Weston and Jim."
"(member name removed), Thanks for the review. For a moment I had to think who (member name removed) was. Then it clicked and realized who it was. My apologies. Though we strive for "A" reviews, we must have missed something between now and when we did the work. We removed your failing railing system, we custom made ,in our shop, railings to match your front railings, we use pressure treated wood (which requires a longer drying time before painting than untreated wood), we came and installed them and applied a final coat of paint. All for @$600 3 trips in all, 1 for the estimate, 1 for the railing removal and 1 for final installation all to get B's and a C for a review. I am a little puzzled as our effort far exceeds the fee charged. I guess way too much time has past between submitting the review, performing the work and the years you lived with unsafe failing railing system to fully appreciate our efforts. I guess we will just keep striving for perfection and pray the reviews come accordingly. Thanks again for taking the time to submit a review. Weston"
"(member name removed), Thanks for the review. We are glad to hear that you are enjoying the door and the curb appeal with the white accents from the street. Certain things look great as an accent color. Say hello to the dogs. They are so loveable. See you soon. Weston"
"(Member name removed), Thanks for your review. We hope you find success locating a company that will serve your needs within your budget. Thanks for the opportunity. Weston"
"(Member name removed), Thanks for taking the time to submit a review. Sorry we could not respond to the additional work requested. Sometimes we think that we "run" our business but at times the business "runs" us. With that, it is hard to coordinate all requests. We have added a new tech to our team and we may add another. With so many handyman requests, we may need to have that as a separate division within ZPL. It is tough to logistically perform handyman, general remodeling and kitchen and bath work since each have such different time frames. Once again thanks. Weston"
over all they took longer to arrive and do the work than I planned. I
understand a reason for this is what I needed was a lower cost job
needing 2-3 trips to complete (sanding, mudding, drying times, primer).
The work looks good, cleanup was good, and I got some advice on a number of other areas that will help me.
I will have them return as I need more work on the walls and other areas.
"(Member name removed), Glad you approve of our work. Yes, smaller time consuming projects are harder to fit in the schedule so delays starting do or can happen. Sorry. However, once we arrive or mobilize on site, our focus and attention is yours. It is just hard to be everywhere, all the time for everyone. We try but stumble occasionally. Thanks for the review. Weston"
installer arrived a little late but explained over the phone he would be
late due to earlier job taking longer than he thought. Once he arrived
he took the time to explain the job and go over with us what we were
expecting and wanted in great detail. He then went about the work, and
does he work. I cannot express how much this guy works. I don't think he
even stopped to take a break. AFter the job was complete he did not
even harrass us for payment he said an invoice would be coming to us
soon.
I highly recommend these folks.
"(Member name removed), Thanks for the review. I must say, the back splash really does make your kitchen look great. Thanks for allowing ZPL to perform your work. Weston"
"(member name removed), I am so sorry that you felt way. I recall that we did try numerous times to connect but the product took forever to come in and I know you felt bad explaining the delays. It can be disheartening at times for us when we try to schedule work and unexpected delays occur which has a cause and effect on our schedule in general but I would never want any client to spend more than they can or would want to for any home improvement. We encourage ALL of our clients to be fully educated in the construction process and help them understand exactly what they really need or may want. Most times we encourage them to spend less or make suggestions to maximaze their funds. Once again we apologize for giving you that impression. Weston Hinden"
"[member name removed], Though it has been @ a year since we worked for you, I am glad to hear that the repairs met your expectations and have held up as planned. Thanks for taking your time to submit this review."
Day 1 Weston came with 2 workers, both very personable people and good workers. They wasted no time and got right to it... once the floors were out, Weston again laid out the tile and we reviewed placement and patterns. Weston did all the critical work himself, he is a very skilled craftsman. Day 2, they cut and laid the tile and started on the kitchen ceiling. and Day 3 was grouting and finishing the ceiling. 2 days later he came back for an hour or 2 to seal the grout and fix the outside door.
All work done on time, as scheduled, as stated in the estimate, no cost overruns and very high quality! Id hire them for any and all my future work.
"Customer, It was a pleasure working for you and other customer. Both James and Tim agree, you are a good Yankee! Being Yankees themselves, they may be partial. It is always good to meet good folks and better yet, work for them. Thanks for the opportunity. Weston, James and Tim."
"[member name removed], It has been our pleasure to serve you for the minor repairs. It is nice to have clients that appreciate our efforts. Small repairs can be very difficult to schedule even though they may only take an hour or two. Thanks for being flexible in your schedule and allowing us to stop by while in your area on short notice. Hope your summer treats you and your family well. Weston Hinden"
"Member, Fair enough. We tried to fit your request for an estimate in but as we explained it was during the Christmas rush and we had a full schedule. We did give you an estimate based on your explanation of your work anmd you coiuld have accepted it and we would have scheduled you in. You chose not to and souight an actual estimate date and time. It is not easy to serve every one that contacts us and some times we simply can't meet the time line. We did try and provided ample appt dates after the new year but we did not get a reply from you. We simply assumed you had found another contractor who was not as busy. Glad you did. However a "D" is a little harsh, but we do realize that social media gives anyone the chance to "vent" and fortunatley not everything one reads is the whole truth. We try very hard to satisfy potential clients but they too have to engage in the process so together we can work together. I spoend most every evening processing requests, entering estimates, performing follow ups, search materials, etc. and then going to bed well after midnight most nights during the week just to stay on track, or to try and stay on track. Our dedicatin is there but sorry for letting you down. Weston"
"Member, Sorry we missed the "mark" with you. Thanks again for sending the pics so we could get an estimate to you sooner than we were able to schedule an appointment. Pics are a great way to hurry the process along. I am sorry you chose another contractor to perform your wall removal and we hope it worked out ok. Weston"
"Member, Fair enough. Some times it is hard to keep a steady flow once we start a clients list. Especially a list that involves so many trades, etc. Being a working boss does slow up our repsonse time from time to time but we try to never leave you hanging. Glad you appreciated our work and attention to detail. How the kids have a great year at college. Weston"
"Thank you for your kind words. We try hard and it is nice that folks recognize it. We fall once in awhile too. A busy schedule and client quick turn around request add for a challenging day, but we enjoy it. Thanks again. Weston"
"It wa sour pleasure working with you both. It is very enjoyable working with folks who understand the aspects of construction and provide some wiggle room during the process. We hope your TV room, kitchen, bathroom and deck get many hours of fun and relaxation. Thanks again for chosing ZPL. Weston"
"It was nice talking with you during the board replacements. Hope your spring is going well. Thanks foer the review. Weston"
"There are times and tasks that we simply must refer someone to another contractor. Especially when the task requested is not our specialty. We do so many things well but we just can't do everything. Sorry for falling short of your expectations. Weston"
"Thank you for your review. It is always a good thing to bring "back to life" an existing door vs. replacement. Thanks again for chosing ZPL. Weston"
"Member, Thanks you for submitting your review. Quite some time has past since our visit to your home. Our recollection of our visit and performance are quite different than the "B" report given. "Big Deal" offerings are a huge commitment on our part and the discounts are even greater. We worked very hard dxuring the 2.5 hours for very little $ and schdeuling all those who purchase the coupons is not easy. We take great pride in serving our clients and strive for all "A's". "B's" may still be a good rating but that means we under performed somewhere. Sorry you did not meet all your expectations. Weston Hinden"
Licensing
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FAQ
Contact Information
Located in Powhatan, VA 23139
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