RS Andrews of Tidewater

The technician Mike was very knowledgeable and friendly.

So installation on schedule day went great. There were things in my house that needed attention to finish installation but rescheduling since it different department is very hard.

Great

Very quick and professional installation.

Quickly replaced HVAC units and a complete clean up after everything was done.

Fast and efficient

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Everything is great ð

The gentleman that came out was wonderful. Kept me informed told me what he thought needed to be done. Took care of everything.

Very quick, replaced system in 2 days

Cristian from RS Andrews did an outstanding job performing seasonal maintenance on our heat pump and air handling unit. He was very thorough and explained everything he was doing. Additionally he adjusted the dampers in ventilation system, located in our attic space. He demonstrated this process so I can do it myself in the future, if I need to. Extremely professional young man, very courteous. Highly recommended!

cx contacted they were awesome!

Called out RS Andrews for their $59 service special as our previous HVAC person has moved to CA. The service man said one unit was full of mold and bacteria and had pics to show the mold. He also showed that one heat pump coils were full of lint from the drier vent. However he then does not clean either handler or heatpump saying he couldnâ t get the units wet as they are electric. Our previous service guy had used a water hose to clean the heat pumpsâ coils and some sort of spray and vacuum for the air handlers. The â servicemanâ does tell us that the lint clogged heat pumpâ s compressor is bad and the Freon is low but since it used R22 he couldnâ t repair it. He also never knocked to come in after the first door bell ring giving us no time to grab our escape artist dog, luckily she didnâ t escape. So we call to get an estimate on replacing the system and the salesman tells us that they quit using R22 10 years ago and it was not available which is not true. The estimate was $11,500 for a 2 ton Carrier system. We called Millers for a 2nd estimate who interesting enough have an ad warning about companies sending out people who donâ t repair or service but do set up for their salesmen. Millersâ salesman upon hearing that our system still works fine decided to check the â badâ unit. After inspection he says two parts were going out and can be easily replaced. He also checked the Freon and said it was good. We have now scheduled them to do a service call and replace the parts. We did ask him what would have been the cost to replace the system with a Carrier and it was thousands cheaper. RS Andrews was a waste of time and money

There is established process from evaluating the unit condition to purchasing a new unit. They have multiple professionals for each step to help us out to make a reasonable decision for our situation. Overall the product and service were a bit pricey, but the whole process was smooth and timely without much headache. During the AC unit installation, the technicians faced some challenge and had to work for three days instead of one day as planned. They came for work for three days over weekend and cleaned up after they finished work. I highly recommend this company.

Very informative and professional

Great technician!!

Turned out to be a broken switch. He fixed it no problem.

excellent, timely spring heat pump tune up. mr. chapman went over and above, from explaining the work he was doing to cleaning up trash left in the attic when the heat pump was installed. employees like mr. chapman are "worth their weight in gold". rs andrews and especially mr. chapman has made me a customer for life.

My technician was Bruce Hartwick, he was very knowledgeable , and explained in detail everything I didn't understand in detail, and I appreciate is professionalism and his tenacity, and zeal for his craft and his representation for his job !!!!!!!

They informed us a new employee ran over our new AC with a forklift by mistake so gave us a different one but they have been out five times because of their techs wiring stuff wrong and we have only had it for 7 months.

Always tell you when and who is coming to work on your house. Very customer focused.

RS Andrew's has really gone out of the way to help us with our heat, even all through the holiday. Their service technician, Hope, has even called us back to check on us numerous times. This is one of the best companies I've ever worked with. This will be my heat and air conditioning company from now on.

Great customer service representatives, very detailed and the follow through during and prior to servicing was extremely important to me.

great

I don?t think the technician actually performed a tune up. He just told me what was wrong with my system and that I should replace it