Superb. I have NEVER EVER dealt with any company that was - from second one to the trucks driving out of my driveway - as perfect as Philbricks. The guys just pulled out of my driveway after a 3 day install. I am so excited to spread the word, I came here to Angies List to provide feedback. Totally professional, expertly trained, very courteous with complete attention to detail to say the very least. The sales person, on a scale of 1 to 100, is a solid 100 with no reservations. The installation team, on a scale of 1 to 100, another complete SOLID 100 - no question. Scott (Sales) was always on time, NEVER rushed, took meticulous notes throughout all of our discussions, spent countless hours ensuring that these notes were clearly translated for no chance of misinterpretation. Any rebates or offers were instantly thrown on the table, all the extras/upgrades were simply included, tax was included, required city inspect cost was included, NO SURPRISES. Overall pricing was clear and simple - never did i feel like i was being taken or mislead. NEVER in all this time was there this "oh if you want this device its x dollars more" or "If you don't act today then discounts go away". You know my point. I actually was a bit on guard after i signed the contract that "things can't really be this smooth and stress free". They were. The installers (4) were ALWAYS on time, treated me with respect and were always available instantly to listen to and address to my satisfaction my every question and thought. George and his main partner and their two helpers were all professional and concretely knowledgeable in every detail. NEVER did they encounter anything that threw them or made them take shortcuts or leave me with the feeling of "I hope that was correct". i enjoyed watching how perfectly in sync they worked together. Each person had their specialty and they executed as a team without a flaw. Only in Japanese kitchens have i seen this level of respect and teamwork. I even asked them to do a few small things that were not part of the job (like laying a few rolls of insulation under the attic platform). They did so without hesitation - never once did i ever sense any frustration or anything. They even fixed things that were broken for years and i swear they did it with happiness and joy. Here is what impressed me the utmost. The sales person who recorded all of my details and concerns and questions and such (I'm quite a perfectionist so one can imagine), he not only captured them perfectly, he sat with the installation team prior to day 1 and reviewed everything. When the team came to my door promptly at 0830, without me having to ask to go down any list of any kind, we greeted each other and then THEY had me walk thru a few of the items they didn't understand (it was my unique concerns that could only be understood after talking with me personally). Within 10 minutes, i was like "Well, here we go!". Every single item on my unique list not only was remembered but each and every single one of them was taken care of with perfect results. Everything was installed with perfect alignment, tight, secure and all messes were cleaned up better than they found it. Now that the job is over, my home has never been cooler, i don't hear anything running at all and i am beside myself with satisfaction. Having rebuilt my home for the past 10 years, I have dealt with a lot of "trustworthy" companies and "experts". I feel 95% of companies just don't ever measure up to their marketing or "promises". Philbrick is tops. This coming Monday, I will be switching away from my regular AC maintenance provider (after a great 10 years) because i feel like what goes around comes around. I want to be a good customer to this amazing team. You have earned my respect and trust 100%. THANK YOU PHILBRICK! Now, let me go enjoy my "new" home. :)