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Mr. Handyman of Fairfax & Eastern Loudoun Co
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
If planning for your home repair is giving you headache, then Mr. Handyman is your remedy! No need to take time off from work to get your home repairs taken care of. Just spend 10 minutes with your Mr. Handyman Technician before you leave for work. When you come home you will be welcomed with a job well done! Remodeling Kitchens & Bathrooms, Doors and Windows, Ceramic Tiles, Handyman Jobs, Many more jobs. Your Local Mr. Handyman is fully insured, bonded having Worker Comp. All our work is warranted for 1 year. Our minimum 15 years Experienced Technicians take pride in their repairs. 8 employees. No subs. Cost is determined on time and material basis. ESTIMATES over the phone from Office are FREE. COUPON: To NEW Customers, we offer $25 OFF for 2 or more hours of service OR 50 for 4 or more hours of service OR $75 for 7 or 7+ hours of service. Not Valid with any other coupon.
Business highlights
20 years of experience
Services we offer
Bathroom & Kitchen Remodeling. Doors. Windows. Ceramic Tiles. Back Splash. Handyman Work. Sliding. Storm Door. Gutter Installation & Cleaning. Attic Stairs. Cabinet Installation. Caulking. Ceiling Fans. Decks. Pressure Washing. Sealing. Staining. Repair. Drywall. Fence Repair. Fixture Replacement. Furniture Assembly. Garbage Disposal. Grout. Interior Painting. Mailbox. Railing Repair. Crown & Trim Molding. Screens. Shelving. Shutters. Minor Electric. Minor Plumbing.
Accepted Payment Methods
- CreditCard
Reviews
4.6220 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 11% | ||
| 2% | ||
| 3% | ||
| 3% |
Showing 126-150 of 220 reviews
Greg B.
Oct 2014
We would never use them again. They were too expensive and didn't do what we wanted them for the price. The guy was basically saying that it was a patch job that needed to be done. So when the guy came up and looked on the roof he said it was something completely different and he said this would cost thousands and thousands of dollars, because it is a roofing company thing. For them to even come out to the house, you had to pay this amount. They said they had to have an estimate fee for $50. So there was no way they were leaving our house without having to pay $50. So basically all I got was them saying it was going to be much more expensive, even though they originally said it was going to be a patch job. And I got no service. It was basically an estimate. And they were late to begin with. They were not honest with stuff and I had to pay for basically nothing. It was a frustrating experience.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"There are many discrepancies on this Review by the Customer: 1. WE DID NOT DO ANY JOB FOR HER. 2. The Tech visited on 10/24/2013 and not on 10/16/14, as reported by the customer. 3. The customer gave us the job as " Leak on Front Door Frame" when she booked the job with the office. 4. The Tech had gone to work on the front door. However, the Tech was told that the job was not on the Front door. 5. Instead he was told about some leak on the roof. 6. Had the customer told us the truth, we would not have sent the Tech since we do not work or do jobs on the roof. 7. So the customer lied to us while booking the job. 8. The Tech did get the Travel time since he was asked to go up the roof and advise. Tech did not say NO to the customer as a gesture of good ethics. 9. It is totally unjustified by the Customer to give an all round F rating. 10. If I have to report on such unjustified customers, I will say this world is not so good because of such "Different Customers", to put it mildly. 11. Once in a while, we do come across such "Different Customers". We will continue to give Excellent Service to our Regular Past Customers and New Customers. Yogi Batra Mr. Handyman."
Mark J.
Oct 2014
They did what we wanted. They put in a pocket door. It works fine. The quality of the finished product was good. I thought they charge too much. Because it is so hard to find someone who does pocket doors, I probably would recommend them only because I cannot find anyone else who installs pocket doors.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I will be discussing your Good review with my Techs. Thanks for your Review. Yogi Batra Mr. Handyman"
Kimberly L.
Oct 2014
I told them to remove the baseboards and that is what they did but they left all the nails in the wall. When I went outside, they had stuck out all the baseboards on the front lawn and they left them there. In the exact spot, I had just seen a giant snake a day before. I feel I did not have to tell them to remove the nails and baseboards and haul them away. They are supposed to know how to do it as part of good work. I called them and they told me the guy who left the nails does not work for them anymore and they said they would send out another person the next day. The next day nobody shows up and I call, they said he got busy but I thought they should have called. They said he will be there tomorrow. The next day nobody shows up and I call and they told me he was be busy. I bought a hammer and pulled them out. A neighbor offered to haul for me the baseboards away.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"This job was actually done on 05/30/14, and not on 06/04/14 as reported. A total of following 4 jobs were given by the customer: 1.remove baseboards in 3 rooms 2. repair/replace window screens in 3 windows 3. add sealant on exterior ledge in front of house (accessable from ground/no ladder needed) 4. Give estimate to install baseboards after carpet is installed. Customer has reported of a problem on Item No.1. The total amount spent was $290.50 and not $400.00 To take the large materials, the Tech has to go to the Dump and we have Dump Fee charges and Tech Travel charges, and do that job if customer pays those charges. About the nails left on item No.1, we agree that the Tech lapsed on that score. We did try to send a Tech on 3 different times, but the Tech some how got busy and that FREE ReDo could not be done. We feel sorry for that lapse. I still feel that overall F Rating is unjustified, considering what all Tech did. We will continue to do good job for the customers. The Tech does tell the Customer, 15 minutes before the job is completed to tell the Tech if there is any deficiency in his work. Yogi Batra Mr. Handyman"
Douglas H.
Oct 2014
It was very good. I have had them out several times. They have good quality work.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I will be discussing your Excellent review with my Techs. Thanks for your Review. Yogi Batra Mr. Handyman"
Sam H.
Oct 2014
That was fantastic. We were supposed to do a review on them but we forgot. They were fantastic.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I will be discussing your Excellent review with my Techs. Thanks for your Review. Yogi Batra Mr. Handyman"
Rodney B.
Oct 2014
It was fine.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I will be discussing your Excellent review with my Techs. Thanks for your Review. Yogi Batra Mr. Handyman"
Nicole M.
Sep 2014
I believe the gentleman was punctual. The work performed was good.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I will be discussing your Good review with my Techs. Thanks for your Review. Yogi Batra Mr. Handyman"
Catherine W.
Aug 2014
Two of the jobs were difficult especially the window, but he was able to figure it out and repair.
Trina E.
Aug 2014
They give excellent service.
David D.
Aug 2014
Well done, on time and as requested. But pricey.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I am thankful to the customer that he is happy with the work. Our aim is to do Excellent on the job. I understand that some people may find the price different. Our job comes with satisfaction warranty. We arrive On Time and Done Right. Our Techs are 15+ years experienced. We will continue to same Excellent Service for everyone. We take the stress out of home repair jobs. Just try us. Yogi Batra"
Cali B.
Aug 2014
N/A: Sorry, never used them.
Rori B.
Jul 2014
I had a terrible, terrible, terrible experience with Mr. Handyman of Fairfax/Loudon. I would not recommend them to anyone. Please do yourself a favor and go elsewhere. The technician did not get to most things on our list and 2 out of the 3 jobs that he did do we're not done correctly.
When the technician arrived, he was complaining that he was tired and said that he wouldn't be able to get to everything on our list. Um, ok. Then he walked through all of the jobs with my husband and explained that he would go to Home Depot to buy the necessary supplies for US to complete since he wouldn't have time. To make matters worse, Mr. Handyman adds a certain cost percentage to the items purchased for the customers. We ended up paying an ADDITIONAL $200 on TOP of the $400 base fee for the four hours of service...I should add that 1 hour was spent AT HOME DEPOT getting us supplies for the jobs he wasn't able to complete. This is highway robbery. The technician completed minimal jobs on our list and one of his jobs was done so poorly that it fell apart in a week. I called to complain and I was told that the technician would come back out to fix the problem. I expressed that I did not want the same technician to come back - but apparently that's their procedure. I declined.
I made a complaint and completed a follow-up survey about this service and I was never contacted. Very disappointing.
When the technician arrived, he was complaining that he was tired and said that he wouldn't be able to get to everything on our list. Um, ok. Then he walked through all of the jobs with my husband and explained that he would go to Home Depot to buy the necessary supplies for US to complete since he wouldn't have time. To make matters worse, Mr. Handyman adds a certain cost percentage to the items purchased for the customers. We ended up paying an ADDITIONAL $200 on TOP of the $400 base fee for the four hours of service...I should add that 1 hour was spent AT HOME DEPOT getting us supplies for the jobs he wasn't able to complete. This is highway robbery. The technician completed minimal jobs on our list and one of his jobs was done so poorly that it fell apart in a week. I called to complain and I was told that the technician would come back out to fix the problem. I expressed that I did not want the same technician to come back - but apparently that's their procedure. I declined.
I made a complaint and completed a follow-up survey about this service and I was never contacted. Very disappointing.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"The job was booked for 4 hours and done on 05/06/14. and this F report was filed recently after 3 months! Before starting the work, the Tech wrote 6 different job items, out of which 5 items were check marked indicating that those were done. Customer had added 4 more items to be done on the same day visit and the Tech did complete 1 item out of her additional request. The jobs done were noted as 4 hours of work and he spent 4 hours only. It was 6:15PM when the Tech quit and therefore he was unable to attend to the rest of the 3 job items that day. This data is extracted from the Invoice dated 05/06/14. 15 minutes before stopping the work, the box check marked read as under: “ Customer was advised 15 min before completion to review all tech work for today.” The customer did sign that the work was completed as per her satisfaction. Then this complaint with F grade, now. Purchase Materials Pick Up Policy: It generally takes one hour for the Tech to drive to Home Depot, pick up the materials and drive back. We did send a Confirmation Email to the customer outlining the charges for the Material Costs. We do give the option to the customers that they can be given a list of the needed materials and they can go and pick it up themselves while Tech is doing some other job. When she called, Mr. Handyman was prepared to send the Tech again and ReDo the jobs that she was unhappy with. But she declined. I need to clarify Mr. Handyman position. While the Techs are doing the job, they know that if the job is done incorrectly, then they will have to go and ReDo the job for FREE. Even the Tech is not paid for the Travel Time and the ReDo work he does. So Mr. Handyman has to send the same Tech. I have seen Before and After photos of the jobs (Dry Wall Repair, Spicket, and bathroom caulking work) and these appear good work done by the Tech. I can send those photos to the customer if wanted. On what basis, she has given F Rating. Well, this world is different because of some persons and we have to continue to live amongst such persons. We at Mr. Handyman have been doing the jobs as per our policy of On Time Done Right. If a customer is unhappy with any work, just tell the Tech 15 minutes before he prepares the Invoice. If any ReDo is needed, we do send the Tech and do not charge for the labor. All such policies are written under [hyperlink removed]. Yogi Batra At Mr. Handyman"
KRISTYNE T.
Jul 2014
This job was initiated via the Snapfix application. We asked for a carpenter to replace our upstairs metal stairway banister with a wooden banister and install the a downstairs banister on the landing. We had already purchased and prepared (sanded, stained 3x) the materials, including four newel posts, a landing newel post, a 12 ft section of handrail, an 8 ft section of handrail, two half newels, several dozen white primed spindles, and four sets of L-Brackets to secure the newel posts.
Snapfix could not find a provider in our area and handed the project off to the Angie?s List Concierge. The concierge recommended and scheduled Mr. Handyman of Fairfax and Eastern Loudoun Counties to provide the service starting 02 JUL 2014 between 2:00 and 3:00 PM. We received an email from Mr. Handyman on 01 JUL 2014 confirming the appointment and setting the price at $256 for the first two hours and $98 every hour after that.
The technician (Minh) arrived at 2:15 PM. He looked at the job and seemed surprised. He mentioned that he thought he was just to replace a few spindles. We asked if he was a master carpenter. He said he was not. We asked if he could do the job. He said he could. Because he said he was able to complete the job, we signed and authorized him to begin work.
In the words of my wife, ?He then asked me if I had all the materials. I said yes. I showed him the wood I had stained and sanded 3 times, I showed him the white spindles. He asked if I had the ?screws that go into the post.? I said what kind? Aren't these L-Brackets good enough?? He said it would be more sturdy if I had the other kind. He said he couldn't remember the name of them. I asked if he had a picture. He said he couldn't find one. He offered to go to Home Depot on my time, and get them, or I could go get them. He said if I ?asked anyone at Home Depot about it they would know.? I left, again believing him, to get them while he would take down the old railing.?
At Home Depot, no one knew what kind of screws the technician was talking about. In fact they stated the L-Brackets should be sufficient for the job. My wife called the technician?s supervisor (Yogi) and asked how much experience the technician had on carpentry. The supervisor replied he had at least two jobs experience. My wife expressed concern, since the technician had just sent her to Home Depot with no clear idea of what to purchase. . The supervisor recommended that we let the technician continue to install the stair railing and see if they were sturdy and firm. If not, he would make sure they were fixed to our satisfaction.
I arrived and my wife returned shortly after. The technician had taken down the old iron banister and installed the half newel post and two full newel posts. He was at work cutting the handrail. We inspected again later after one of two sections of handrail had been installed. We noticed there was a large angle gap between the half newel post and the end of the handrail: the railing had not been cut at a 90 degree angle! The top met the post, but the bottom was at least a ¼ ? away (see picture).
We asked about this, and the technician said, ?Yeah, I think your wall is crooked.? Later, he would say ?Yeah, I think my saw slipped,? and ?Yeah, I think maybe my saw was dull because it?s a little old, so it didn't cut straight.? We were concerned. We asked how he was going to fix the problem. The technician said he would fill it wood filler and stain it close to what the other wood looked like, We are admittedly not master carpenters, but that sounded both dangerous to the stability of something that people may lean against, as well as unsightly.
We discussed our options. We noticed the technician?s work area. He was cutting railings on an overturned orange bucket sitting on the ground in our front yard (see picture). We noticed that the remaining edges of the hand railing were splintered and damaged, and possibly not usable for the downstairs railing (see picture). We also noticed that the technician was using a hand sander to smooth the edges of the second section of the railing. We did not notice at the time, but the second section was rounded and could not possibly fit flush against the newel post (see picture).
Feeling very concerned, we watched as the technician started installing the spindles. After three were installed and nailed to the hardwood floor, my wife notices that two spindles are slanting towards the first spindle. My wife mentions to the tech that the spindles are slanted. He states that it is just an illusion because the spindles are thinner at the top. My wife insists they are not straight and proves it by placing a straightedge against the spindles that are installed. The technician admits they are not straight then adjusts the spindles by hammering them sideways, scraping the floor.
By then we had had enough. We asked him to stop work. He says it?s almost been 4 hours. He?ll need to come back tomorrow and finish. He wants payment now. We tell him we are not going to pay until this is done correctly. The technician insists he must collect payment everyday. We refuse. The technician calls his supervisor. The supervisor says he?ll send a "more experienced carpenter" out the next day to fix the issues free of charge, and that he will take $100.00 off the bill, but insists we pay for today?s labor. We insist that our only assurance that this job will be fixed is if we withhold payment until the fix is complete. The supervisor instructs his technician to stay and await payment. We informed both the technician and the supervisor that if he stays, we are NOT paying for that time, nor are we paying until the fix is complete. The technician waited outside our home until 8:00 PM.
We get the Angie?s List Concierge involved. They start to negotiate with the supervisor. He agrees to send someone to fix the damage first thing in the morning (0800). We take time off work. The next morning no one shows up. We call the concierge at 1000. We are informed that the supervisor is not sending someone until after 2:00 PM. I call the supervisor. He says he will send a technician to fix the work, he will buy us a new post, and he will take $50.00 off the invoice for the previous day. I say I agree but I will purchase the handrail and be reimbursed, but must research the price since we had purchased the materials several weeks before. I call back and inform him of the price. He says that is too much. I inform him it was a 12 ft section of handrail that needs to be replaced. He states his technician told him that it was the post that was damaged not the handrail.
By this point it was apparent we both wanted to terminate this business arrangement, it was becoming too painful. He asked me how much I would pay to settle the invoice. I considered the damaged material I would have to repurchase and prepare, the damaged flooring, and the fact that I was going to have to hire a new contractor to come and possibly rip out all his work, and I said, ?nothing.? He threatened legal action. I sent him pictures so that he knew exactly what had been done by his tech.
This is where we are. We are a military family preparing for an overseas move. We needed this job done right the first time so that the house would be prepared for renters. We trusted that the contractor would provide the skilled labor to get the job done right the first time, and they did not. I would never recommend Mr. Handyman of Fair
Snapfix could not find a provider in our area and handed the project off to the Angie?s List Concierge. The concierge recommended and scheduled Mr. Handyman of Fairfax and Eastern Loudoun Counties to provide the service starting 02 JUL 2014 between 2:00 and 3:00 PM. We received an email from Mr. Handyman on 01 JUL 2014 confirming the appointment and setting the price at $256 for the first two hours and $98 every hour after that.
The technician (Minh) arrived at 2:15 PM. He looked at the job and seemed surprised. He mentioned that he thought he was just to replace a few spindles. We asked if he was a master carpenter. He said he was not. We asked if he could do the job. He said he could. Because he said he was able to complete the job, we signed and authorized him to begin work.
In the words of my wife, ?He then asked me if I had all the materials. I said yes. I showed him the wood I had stained and sanded 3 times, I showed him the white spindles. He asked if I had the ?screws that go into the post.? I said what kind? Aren't these L-Brackets good enough?? He said it would be more sturdy if I had the other kind. He said he couldn't remember the name of them. I asked if he had a picture. He said he couldn't find one. He offered to go to Home Depot on my time, and get them, or I could go get them. He said if I ?asked anyone at Home Depot about it they would know.? I left, again believing him, to get them while he would take down the old railing.?
At Home Depot, no one knew what kind of screws the technician was talking about. In fact they stated the L-Brackets should be sufficient for the job. My wife called the technician?s supervisor (Yogi) and asked how much experience the technician had on carpentry. The supervisor replied he had at least two jobs experience. My wife expressed concern, since the technician had just sent her to Home Depot with no clear idea of what to purchase. . The supervisor recommended that we let the technician continue to install the stair railing and see if they were sturdy and firm. If not, he would make sure they were fixed to our satisfaction.
I arrived and my wife returned shortly after. The technician had taken down the old iron banister and installed the half newel post and two full newel posts. He was at work cutting the handrail. We inspected again later after one of two sections of handrail had been installed. We noticed there was a large angle gap between the half newel post and the end of the handrail: the railing had not been cut at a 90 degree angle! The top met the post, but the bottom was at least a ¼ ? away (see picture).
We asked about this, and the technician said, ?Yeah, I think your wall is crooked.? Later, he would say ?Yeah, I think my saw slipped,? and ?Yeah, I think maybe my saw was dull because it?s a little old, so it didn't cut straight.? We were concerned. We asked how he was going to fix the problem. The technician said he would fill it wood filler and stain it close to what the other wood looked like, We are admittedly not master carpenters, but that sounded both dangerous to the stability of something that people may lean against, as well as unsightly.
We discussed our options. We noticed the technician?s work area. He was cutting railings on an overturned orange bucket sitting on the ground in our front yard (see picture). We noticed that the remaining edges of the hand railing were splintered and damaged, and possibly not usable for the downstairs railing (see picture). We also noticed that the technician was using a hand sander to smooth the edges of the second section of the railing. We did not notice at the time, but the second section was rounded and could not possibly fit flush against the newel post (see picture).
Feeling very concerned, we watched as the technician started installing the spindles. After three were installed and nailed to the hardwood floor, my wife notices that two spindles are slanting towards the first spindle. My wife mentions to the tech that the spindles are slanted. He states that it is just an illusion because the spindles are thinner at the top. My wife insists they are not straight and proves it by placing a straightedge against the spindles that are installed. The technician admits they are not straight then adjusts the spindles by hammering them sideways, scraping the floor.
By then we had had enough. We asked him to stop work. He says it?s almost been 4 hours. He?ll need to come back tomorrow and finish. He wants payment now. We tell him we are not going to pay until this is done correctly. The technician insists he must collect payment everyday. We refuse. The technician calls his supervisor. The supervisor says he?ll send a "more experienced carpenter" out the next day to fix the issues free of charge, and that he will take $100.00 off the bill, but insists we pay for today?s labor. We insist that our only assurance that this job will be fixed is if we withhold payment until the fix is complete. The supervisor instructs his technician to stay and await payment. We informed both the technician and the supervisor that if he stays, we are NOT paying for that time, nor are we paying until the fix is complete. The technician waited outside our home until 8:00 PM.
We get the Angie?s List Concierge involved. They start to negotiate with the supervisor. He agrees to send someone to fix the damage first thing in the morning (0800). We take time off work. The next morning no one shows up. We call the concierge at 1000. We are informed that the supervisor is not sending someone until after 2:00 PM. I call the supervisor. He says he will send a technician to fix the work, he will buy us a new post, and he will take $50.00 off the invoice for the previous day. I say I agree but I will purchase the handrail and be reimbursed, but must research the price since we had purchased the materials several weeks before. I call back and inform him of the price. He says that is too much. I inform him it was a 12 ft section of handrail that needs to be replaced. He states his technician told him that it was the post that was damaged not the handrail.
By this point it was apparent we both wanted to terminate this business arrangement, it was becoming too painful. He asked me how much I would pay to settle the invoice. I considered the damaged material I would have to repurchase and prepare, the damaged flooring, and the fact that I was going to have to hire a new contractor to come and possibly rip out all his work, and I said, ?nothing.? He threatened legal action. I sent him pictures so that he knew exactly what had been done by his tech.
This is where we are. We are a military family preparing for an overseas move. We needed this job done right the first time so that the house would be prepared for renters. We trusted that the contractor would provide the skilled labor to get the job done right the first time, and they did not. I would never recommend Mr. Handyman of Fair
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"We consider the job as completed when the customer pays for the time worked and we collect the money. Since payment is still pending/not made, so this job is considered as pending/not done. After booking this job, the Tech was approved for 8 hours of work (2 two days). On Day 1, he worked for about 4 hours and there were some issues with the quality of the work. On DAY1, our Tech was kept waiting for over 2 hours for the payment. We did tell the customer that the ReWork on DAY 2 will be free of charge and materials were also to be our account. The customer opted another Tech to be sent on DAY 2 and we agreed. But on DAY2, when the Tech was on the way, the customer cancelled the whole order and NIL payment was made. Later we came to know that we were called as if we had signed up for Concierge Service, which is untrue. We work on Time and Material model and collect payment at the end of each day. And our work comes with satisfaction guarantee and any ReWork is FREE. All these policy terms are adhered to. Yogi Batra"
Brian G.
Jun 2014
They did a great job. They were excellent. I would use them again. They were very clean, very professional and did quality work.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I am thankful for the excellent posted by you. I will inform my Tech about it. Thanks again. Yogi Batra At Mr. Handyman"
Lisa K.
Jun 2014
unknown
Michael C.
May 2014
I joined Angie's List in the hopes of finding a quality contractor to replace some rotten wood and windows around my home. I called Mr Handyman of Fairfax and Eastern Loudoun Counties to request an estimate on the work. I spoke with Alicia and she was very unprofessional in her tone and attitude. When I requested that an individual come to my house to evaluate the work I need done and provide an estimate, she informed me that she would look at my house using satellite images and use that to provide the estimate. When I asked how a satellite image would help provide an accurate estimate, she replied "never mind" and then hung up on me. I will not consider this company again.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"Dear AL Customer, Let me first explain our Time and Material model of working, then I will discuss about the customer specific call. 1. Under Time and Materials model, we try to give an Estimate over the phone so that a customer has a general idea how much time the Tech will be send for, like 2 to 3 hours or half a day or a full day and give our pricing, We still charge for the actual time worked and Materials are extra. Example, if Alicia says, I will send a Tech for 4 to 5 hours, then give the pricing. The Tech actually may finish the job in 3.5 hours or may be 5.25 hours and that is charged. If it is outside work, we try to assess it using Google Maps. That way you save money. Here is a Review that we received 10 days back, as under from another customer: “I specially like the efficient, quality workmanship I received from a very professional crew. Additionally I like: (a) the T&M basis of work which lends itself to a very reasonable price, (b) the fact that CC are accepted." ~[member name and information removed] 2. Let me analyze the specific call, Alicia received on 05/29/14, Thursday at 11:54AM that lasted 3:25 minutes. My CSR Alicia was very polite during the entire discussion span. She explained that our phone system is down and we are operating with just one home style phone out of the four commercial office lines. She asked about the height of he house to do the soffitt work. She asked about the different sections that need the work on. (Our Techs do small jobs like the one the customer wanted to get it done. We give those estimates over the phone.) But customer wanted some one to come out and give an estimate, (which meant 1 hour to go, 1/4 to do estimate and another 1/2 hour to go to the next job.) When Alicia again was explaining, the customer said,"I will call other companies." No further conversation was recorded and who said "never mind". As explained she was handling 3 or 4 phones jobs with only 1 phone line. Our phone system problem that took 5 days to solve/resolve. I feel the customer should be reasonable to understand when she fully explained the phone problem. And customer giving an F rating may be justified in his mind. But I take it that some people are just different. That explains the world behavior and makes it interesting, otherwise world will be boring. Here at the Office, we have treated all customers with utmost respect and attention and promise to do so in future from the Office. Getting an Excellent Service from my Techs service is another issue. Here is one review received from another customer during the last week: “Outstanding work and great to work with! Will call again! Very happy with results..” [member name and information removed] Response written by: Yogi Batra Mr. Handyman"
Sharon E.
May 2014
I called Mr. Handyman and enquired about doing a power wash for our house. The woman who answered the phone was disorganized, rude, loud, and unhelpful. I am not even sure it was her intent to be rude. She seemed to be relating more closely to the computer in front of her or whatever else she was doing than to me. She interrupted me repeatedly. I do not believe I completed a single sentence during our conversation. She did not always interrupt me with relevant information. She just did not seem to be attending to the conversation. On a humorous note, I asked if they provided exterior window washing services as well as power washing. She said: "Sure but you will have to pay for it." I did think that was funny but I was getting increasing frustrated with her distractions and interruptions. Even so, with the high rating on Angie's List, I decided to go ahead and told her I wanted both services done. She said (very loudly -- I'm not sure why) "well you will have to wait until I get out of what I am doing." With that, she put the phone down and started doing something else -- perhaps at a computer. I waited a short while and simply hung up.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"This was the period when we were going through bad weather conditions of Ice/Snow/Rain and Freezing temperatures. It took more than 3 hours to get help on the battery replacement. This time, even our CSR found it difficult to even reach the office. Under these circumstances, the job was not done. We feel sorry that because of severe weather conditions and some lapses on our part connected with weather conditions, the job was not done. Yogi Batra"
Sonia A.
Apr 2014
The company charges by the hour and that made me nervous, but the installer worked hard, no breaks, with my husband overseeing. He was very good, meticulous and time conscience. to include removing the old microwave/exhaust built and replace w/a stove pipe hood range. The work exhaust work required moving electric and moving the outside exhaust hole. Installing and Repairing the exterior siding
LANESE A.
Jan 2014
I called the day after Christmas spoke to an answering Service but never said they weren't answering service they scheduled an appointment for Monday, January 6. I have an 8 AM appointment waiting and waiting and waiting and nothing I decide to call them at 8:30 call me find out that they have to contact the tech because they don't know where he is. They reach him tell me find out his battery is dead have to go and buy a new one which means my appointment is longer than 30 minutes away and that I could wait at home. I have rescheduled my day and had I not called would I have gotten a call??? No apology or discount due to the service tech. I understand stuff happens but you knew at 7:30 your battery wasn't working. Why not call and tell me so I could decide to reschedule or cancel??
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"During this period of the year, we had vary bad Ice/Snow/Rain and sub Freezing temp conditions. The Tech Van battery had died. It took him over 3 hours to get a better replacement. Under sub bas conditions, some how the job slipped away since the office got tied into many other problems. We feel sorry that the job was not done. Yogi Batra"
Heather B.
Dec 2013
Harley was knowledgeable and professional. Harley discussed the different services that the company provide.
Steve R.
Dec 2013
Very good job by the technician, Cris. I would call your company back again.
Josephine D.
Oct 2013
Had to request a redo on a previous service call for caulking windows. I contacted Neil of Mr. Handyman, and within a couple of days he dispatched Max to come out and complete the job. The process took less than 30 minutes and everything was completed to my satisfaction. Mr. Handyman is truly all about customer service and satisfaction. Outstanding job guys!!!
Ronald C.
Oct 2013
unknown
MARY V.
Sep 2013
Showed up on time, reviewed all 4 jobs; gave an estimated number of hours per job, started job that required water shut-off to minimize inconvenience. All jobs within time estimate, cleaned all areas. Job well done and to our expectation.
David C.
Sep 2013
Cris pulled up at 7:45 for an 8 AM appointment. I explained what I wanted done. He explained the ceiling would be a simple fix. We moved to the window. Cris explained that the window would result in a higher labor cost and a return visit if drywall was used. He recommended wood, and gave me the option of making a run to Lowe's to buy the materials, or he would go, while on the clock, and there would be a 100% markup on the materials. I let him make the supply run.
The ceiling went quick. When he was done, he showed me what was done, and why the problem occurred (no adhesive and using nails instead of drywall screws.) He moved to the window and tackled that project. While he was waiting on the drywall mud to dry, he returned to the ceiling to finish up. This was where the craftsmanship really showed up....Cris applied the drywall mud over the repair screws and matched the textured ceiling.
When he was done, he cleaned up and left the place looking better than when he arrived.
Six hours and $900 later, the jobs were finished and looked awesome.
The ceiling went quick. When he was done, he showed me what was done, and why the problem occurred (no adhesive and using nails instead of drywall screws.) He moved to the window and tackled that project. While he was waiting on the drywall mud to dry, he returned to the ceiling to finish up. This was where the craftsmanship really showed up....Cris applied the drywall mud over the repair screws and matched the textured ceiling.
When he was done, he cleaned up and left the place looking better than when he arrived.
Six hours and $900 later, the jobs were finished and looked awesome.
Response from Mr. Handyman of Fairfax & Eastern Loudoun Co
"I whole heartedly thank you for posting good words for my Tech. We will discuss your review in our Tech meeting and continue to give you excellent service in future too. Thanks again. Yogi Batra"
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FAQ
Mr. Handyman of Fairfax & Eastern Loudoun Co is currently rated 4.6 overall out of 5.
Mr. Handyman of Fairfax & Eastern Loudoun Co accepts the following forms of payment: CreditCard
No, Mr. Handyman of Fairfax & Eastern Loudoun Co does not offer free project estimates.
No, Mr. Handyman of Fairfax & Eastern Loudoun Co does not offer eco-friendly accreditations.
No, Mr. Handyman of Fairfax & Eastern Loudoun Co does not offer a senior discount.
No, Mr. Handyman of Fairfax & Eastern Loudoun Co does not offer emergency services.
No, Mr. Handyman of Fairfax & Eastern Loudoun Co does not offer warranties.