.

The price was a little steep. The quality was good. They called a flooding specialist because I needed to have my ceiling fixed. She was at my door in 10 minutes without me even knowing. She was really pushy, so I just said goodbye. One was mentoring the other one. I didn't think they were going to find the problem, but towards the end they did. It took about 20 minutes. They cleaned up very well. It was done properly I guess.

Technician claim my pipes needed to be changed for 6,000.00. Plus he told us if we could move some money around to pay the amount.

Roto-Rooter was the only plumbing company I have ever had to call. The technician responded that same day. He was very professional, and got right to work, explaining what he was doing as he went. It made quite a mess when he used the auger to clear the blockage, much more than a "normal" clog would, because the line was plugged with instant mashed potatoes (Now I know not to do that again). In the end he had to come back with a special tool to clean out the drain, but it worked and the sink is as good as new now. The "B" for quality was because it made a horrible mess when he used the drain auger on the line. He cleaned most of it up, but left more than I should have expected for me to clean after he had gone. Also, the price was at the high end of what the price guide said to expect, even after he gave me a discount for having to leave and come back the next day.

Fine, arrived on time and did through job

Steve was great. He was professional, knowledgeable and courteous. He reassured me that he would fix everything. I couldn't have asked for anyone better and will recommend him and Roto rotor to all my friends. I will have him come back anytime I need plumbing repairs.

We have used them repeatedly.

They did a great job and he cleaned up after the repair.

Was not very happy with them. I had them out six months prior, and they failed to fixed it. They came back out, and then fixed it, but charged me, because it had been six months. Simply because they do quality work, but it took them a second time to do so. The price is also a reason. They are pretty punctual. Basically, they can respond to an emergency call, but the quality of work does not meet expectation. No problems with cleanliness.

They are very responsive and professional: the dispatcher calls promptly after the initial appointment is made and lets you know that a technician is on his way (whether the technician arrives exactly when scheduled is another matter). I've never known them to do less than competent work. Their prices are in the mid to high range, but that's understandable given their superior service; on two occasions they didn't charge me for their time/trouble when, for different reasons, we decided not to proceed with the work in question.

In and out.

Snaked clean-out. Very easy job as the clean-out was in the slab floor. Took about 30 minutes and paid over $300.

I am so pleased with the work and service that I received from Roto Rooter. I discovered a leak on Friday morning and made an appointment for the following Monday -- so we had to wait three days with a leak in our dining room. That company never showed up, so I called several others. They either did not return my call, or were not available that day. When I called Roto Rooter they had someone there within about two hours. As I also had plaster damage, they sent a water damage restoration worker as well. They were both from Roto Rooter, which made coordinating with both of them very easy and really lowered my stress about the entire situation. All three gentlemen were professional, friendly, and easy to get in touch with, even after normal work hours. Next time I need a plumber I will definitely call them first.

Everything went very smoothly. Our old kitchen faucet was leaking and we decided it would be a good time to replace it with a new one. We bought a new faucet on Monday and then scheduled an appointment for Tuesday morning. The company called us a half hour before the technician arrived to let us know he was on the way. He showed up, we told him what we wanted done, he gave us a written estimate, we accepted and he got to work. Before long he had the new faucet connected and running and we were very pleased with the job he did. I've been using Roto-Rooter for years and would recommend them to anyone.

It was all fine.

"As promised, Roto-Rooter came within the 4 hour time frame and they called a half an hour before them arrived. The service was quick, friendly and efficient. The clogged kitchen sink is draining perfectly!"

Excellent! Mike (tech #703) arrived earlier than expected, was friendly & professional, and resolved the problem. He took the time to explain to me what the problem was & what he needed to do to fix it. He told me the cost upfront & after I agreed, he got right to work. He cleaned up the area he was working in when he was done. Although I know Roto-Rooter may be more expensive than other places, I would definitely use them again & request Mike. I like that I was able to get same day service & the problem was resolved.

I had a great experience. I called at 2:00 pm and someone was at my house by 4:00pm. The man they sent was very polite and quite through. He checked all under my house. He fixed my problem!

They never showed up. Had to find someone who would come out when they said they would.

It went well.

didn't use

Upon finding my laundry room floor flooded, I realized that my washer was leaking, the air conditioning condensation was clogged, or I had a clogged drain pipe. I called Roto-Rooter based on the review and customer coupon listed on Angie's List. I am very pleased with the service I received. My technician was very thorough in his inspection. He was able to determine that my pipes, which are 40 years old, have tree roots growing through the joints and are causing sludge to build up around the roots. He cleaned out the pipes. He also found the source of the mystery smell and was able to determine that because the pipes are blocked, that the kitchen drain is not draining properly and causing a horrible sewer smell in the entire house. I am thankful for their speedy and professional work.

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It was Friday night, my sewer line was backing up into the basement, and a house full of weekend guests just showed up. I was thankful Roto Rooter was able to show up around 9 p.m., but that sense of relief soon turned to horror when he quoted me $375 to unclog the line. Ordinarily I wouldn't have accepted such a pricey estimate, but I had no choice. Ugh. Several other plumbers were prepared to come out. I wish I had made another choice.