Shawn was an excellent representative of Roto-Rooter: he knew his stuff, articulate, polite, clean, careful with messes, clear and not condescending in explaining things, very personable, and made sure the cats didnt get out! He was able to avoid going on my roof (in need of replacement) by pulling the garage toilet after determining where the blockage appeared to be. He changed blades to make sure it was clear, tested all water sources upstairs simultaneously, and did not leave until he was sure everything was OK. He wiped the garage half bath floor, resealed the toilet, and honored my coupon from the Roto-Rooter website! From the initial call which was responded to immediately by informed, polite, and genuinely concerned staff, I was VERY impressed! If ever there is a repeat problem, I hope Shawn is able to fix it for me! Please use these folks-they are outstanding!

The gentleman that was supposed to come never showed up. They send an alternate tech, but he said that he could not do the work for the price that the other man gave me. He started the work and then said that he could not do the job and left. Luckily, my husband was able to finish the job.

I called first thing Monday morning at 8am and he was here by 9. After checking my roof air vent he used a snake to unclog the drain. He was very professional and quoted me a price in advance. Since he quoted $155.00 I figured more would be involved than the 5 minutes it took him with the snake. Although he unclogged the drain as I requested, I thought $155.00 for 1 hour including travel time was high.

The service man was arrived in a timely manner. He came from Virginia Beach to Western Branch section of Chesapeake. He was polite and had a sense of humor about my own efforts to clear the drain. I thought the price was reasonable for the job done. In addition, I bought a company product to keep all of my household drains running free.

They did a great job. They were prompt, professional, and clean, and the work was well done. I would definitely use them again.

Service was scheduled 2 days in advance to be done between 8-10am Wednesday. Rep called at 9:15, telling me they would try to get a rep out to me. I called at 10:00 to cancel, had to get on with business. Phone message left at 11:30 that they finally had a rep available.

This is the first time we used Roto-Rooter and they came right away after we called. They snaked it and put some chemicals down the drain. They worked for about two hours and we've had no problems since.

This is not the first time we have called them for this exact service, and considering the age of our house, it will not be the last. We especially like the fact that they can come over just about anytime we call. This sort of work is also their specialty, so the job is done quickly, and usually lasts for quite some time. It is messy work, too, but they always clean our house before leaving.

The men did an excellent job replacing the kitchen sink. They had to redo pipes and move the drain. They got very creative in finding a way to move the drain. They were very good. I haven t had any trouble with any of their work. The price was unbeatable. They also insulated all the pipes.

Roto Rooter did a good job. I have not had any problems since then, so I am very pleased with the job. They cleaned their mess up and wore shoe stockings so they didnt track in the house. I recommend them to everyone.

Roto Rooter has come once before to unstop drains in our toilets because the roots of trees get under the house and mess things up. They did a good job and we havent had any problems since.

I have used Roto Rooter several times in the past and have always been pleased. They are always able to fix any clogs I might have rather quickly. That is all I have ever used them for was drainage problems. They were able to get my tub unclogged with a snake. They did this very quickly, I might add. I am pleased with the pricing and the politeness I receive from them. They are always available to me and I am thankful for that as well.

They came out on time and were prepared. Everything was satisfactory. I have had no problems since. The guy they sent out showed up in a company truck with a uniform (to me that was very professional). The guy was very knowledgeable about plumbing.

Roto Rooter is a great company. When it comes to honestly priced work, I recommend them highly. My kitchen sink was clogged up for a few days and I tried everything to fix it myself. I called Roto Rooter and they used a special snake and had the drain unclogged in a matter of five minutes flat. I was pretty impressed. I have used them one other time for clogs and I am also pleased with that experience. I can say that they are very professional at what they do and I would not have a problem hiring them again.

I did try to get the pipe unclogged myself, and I couldnt get it done. They came out and were able to get it unclogged in no time at all. I would definitely recommend them to others.

This was a rather large job, and the plumbing crew did an excellent job of doing as little damage as possible. Most of the pipes were in plain site, but there were a few that were difficult to get at. It was finished in a couple of days, and we can tell the difference simply by the lack of sound coming from below the house. This went just as we would have liked.

This is the first time that I have used Roto Rooter. I was very happy with their service. The technician explained the problem and fixed it (with no parts required). They responded fast, and I will call again if I need plumbing repairs again.

Roto-Rooter Plumbing & Drain have always given us great service in whatever they did for us. The men were very courteous and we were satisfied with the work performed by them. We have never had any problems with their work or with their products. It was nice that they gave you a set fee if you would reuse their services.

I was impressed with the men who came out to do the job. The job was a bit unusual and more manual than I am sure they are used too. Yet, they did not seem to mind in the least. They had to remove some parts of a tree that was growing into my pipes before snaking them out. I can honestly say it was done with no heartache and I no longer have any clogs.