They did an okay job. I would recommend them to others and would use them again in the future.

This was a great service. I called at 3 PM and was told it could be until 7 before someone could come, they arrived just before 5 PM. The technician was very professional and friendly. He stated all prices upfront and the work was completed within an hour. The prices were very reasonable. I would definitely use Roto-Rooter again.

Overall the service was exceptional. The technician arrived at the specified time and discussed everything he was going to do and laid out any options for me. He saw that I didn't have a drain catch on the back of my property, so he had to go out and buy it. He charged me for the part (which is fine), and for the trip to get the part (which was a little steep). He worked the auger up and down my pipe, trying to find a stoppage. He kept running into something, and didn't know why the water wasn't draining after running the snake all the way down the line. When he pulled it back, a three foot section of tracer wire from the gas company came up, and the water began to clear out of the pipe. He wasn't satisfied with the water not draining completely and suggested that I call city sewage to perform work from the easement to the street for any additional blockage. He was very professional throughout the whole job and made sure that everything was taken care of, including modifying my drain pipe to put in a catch.

The gentleman who helped us was ok - there were a few problems with the disposal installation. He asked my husband to go out and buy parts that were "missing from the box" after he admittedly failed to read the directions and refused to tell my husband which parts he needed or what they were called. He also installed the faucet wrong so it didn't turn properly to both sinks (easy fix), and the sink queals sometimes - not sure what thats about. I will give the company kudos for being able to come out the same day and do the job. The guy was nice enough I just wish he had been able to communicate with us a little better.

They were very prompt and the guy that came seemed like a master plumber--he certainly knew what he was doing. I was more than satisfied with his work!

Had to return next day to adjust shower handle to prevent dripping and trip lever to drain tub correctly.

BJ was an absolute professional and ensured that work area was cleaned before leaving. Will definitely use him from now on for all our plumbing needs.

Excellant - timely, cost effective - good manners

Plumber (Barry?) was very professional and knowledgeable. He showed up when promised and fixed clogged toilet. He was very honest (the problem ended up being something simple) and didn't try to gouge us on the price. I will definitely use this company again.

When the second technician arrived he came with no uniform and arrived with a co-worker who was in uniform but did not speak a word of English. He walked into the garage and asked the problem. I told him that somebody had been there earlier and replaced the pressure valve but there was still a leak. He looked at the cover on the pressure valve and I told him that the earlier technician said he checked the valve and it was no longer leaking. He did not. at that point, bother to take the cover off so it was not visible. The second tech then told me he would need to knock out the wall and did I want him to proceed with the repair. He also said it was going to be an additional 89 dollars to do this plus whatever else needed to be done. I asked him to please go behind the wall since the crawl space was right there and the piped from this area would be visible. He sent his partner under the house and when he came out he said, through the interpreting technician, that the pipes were fine but there was a part of them he could not see. The tech again said he needed to knock out the wall and it would be additional money involved. The non-English speaking technician then took the cover off of the pressure valve and after looking more closely, he saw that the seals were not tight and it was still leaking. He tightened up the seals and the leak subsided. The English speaking tech then said he was going to have to charge the other technician from the morning for this visit. He then asked to see my receipt so he could make sure that the other tech had really been there that morning. He then told me, well the other guy tried to hurry through a job and now he is going to have to pay for it. He also said make sure to use the one year warranty on the repair if I needed it. The entire thing was a bit bizarre. This guy was really confrontational when he got there and it seems like he must have been called away from something because he wasn't even in a uniform. He was also very intent on charging me more money and was willing to knock out all of the drywall without even looking at the original repair to see if that was the problem. Had it not been for the non-English speaking tech that was with him, I would have also been paying for a drywall repair.

I made my appointment online with roto-rooter. They gave me a 5 hour window of time for the service call. I received a courtesy call when the plumber was on his way to my house. He quickly diagnosed the problem, gave me a price and got to work. I have not had any problems since. I am very happy with the service and the professionalism of this company.

i was a very good experince.

He arrived the same morning that I phoned. Plumber (Brad) was knowledgable, communicated well and cleared the line. Prices seemed reasonable for services provided - he was here for four hours. Be sure and use the Angies List coupon. Actual service call was $300. I purchased some products as well.

I called around 11:00 explaining what I needed to get done, and that I wanted it done ASAP. The receptionist was extremely courteous, and told me that they would be able to get someone out by 2 PM. They called around 12:30 and told me the repairman was leaving for my place, and he wound up showing up a little past 1:30. He gave me an estimate, which I accepted, and he immediately started work. He did the work properly, cleaned up after himself, and charged me what he estimated. The shower works now!

It went very well. The service person knew his job and went about it as soon as I authorized the work. The only problem I had was the prise and that started out at $205 but I had a coupon for $25 off from the phone book so that helped. I have to say the service tec. was very professional in his work an ddid a great job.

We called on a Friday morning. They quickly set an appt for 12 - 2 pm on that day, which was great. They called at 2 pm to indicate they were finishing another job and then would be heading over. However, at 4 pm, no show and no call. We followed up and got the same message - finishing another job and would be over soon. We called again a little after 5 pm and got the same message. Unfortunately we had another commitment at 6 pm and had to reschedule for the next morning. Understand that sometimes jobs can be unpredictable but a more realistic message at 2 pm would have been very helpful. The guy showed up promptly the next morning. He was very friendly and courteous. The place is a rental and the plumber commented he had been there before and quickly diagnosed and fixed the problem with an hour.

I called the office about 8:30AM and someone was at my house in about an hour. Shawn was polite, courteous and explained all possible causes of our problem as well as how he would know which cause was the correct one. No charge to come out. Only charged for work done. Seems honest---didn't go for work-case (most expensive) scenario. Did not make a mess in my house.

They did a good job. We didn't have any follow up problems.

Received service in Oct. '05 main drain cleaning - backup in laundry room. Price $135 after coupon. Received service Mar. '07 main drain backed up again. Price $150 after coupon. Called them this weekend and service is now $195 without coupon. Excellent service and punctuality, but I just can't afford increases of almost $20 per year. Will be going to more of a local route if needed. Called local guy from Angie's list and will do during normal working hours for $135.

Downstairs toilet began to bubble and then back up and overflow whenever water was running in any part of the house. I was pleasantly surprised to get someone to come out on a Sunday morning within a couple hours of my calling. The technician verified the problem by having me run water in the kitchen. He then went outside, located and inspected the clean out (which was crusted with mortar, probably from when the house was built nearly 40 years ago). He opened it, had me run some more water to verify that it backed up, then explained the charges for cleaning the line out to the street. I agreed. He did the job quickly and checked afterwards to be sure that everything was draining properly. All in all, a smooth job and done in far less time than I expected from the time I called to the time it was all over with.

They were good.

He was professional while he was working. The quality of his work was good. He was courteous and kind. I would use him in the future. I would recommend him.

They have fixed several plumbing issues around my house over the years. They have always been willing to work with me and have always stood by their warranties as well. I haven't had any problems

I would use them again.

We discovered the blockage on Sunday evening. So, I checked Angie's List and decided to go with Roto Rooter. I sent an email asking for a Monday morning appointment. At 7:20am, Roto Rooter called and told us that a technician would be here between 8:00am and 9:00am. Tony, the technician, showed at exactly 9:00am. He was clean, well groomed, well spoken, polite, and personable. He explained what he was doing, what he feared, and what he was hoping for. We also managed to talk about all sorts of things in the mean time. But, he never lost track of what was happening with his drain snake. We were dreading this work based on our previous experience. But, as it turned out, Tony made it as pleasant as possible. Thank you, young man!