Norfolk Air Heating Cooling Plumbing & Electrical

Service tech Tyre arrived on time and diagnosed fan motor to hvac was inoperative. Wade returned the next day to install the fan motor.

They come in on regular semi-annual inspections and servicing. On the price, I'm not with the organization anymore, so I can't give you the figure.

Our technician was punctual and very quick to getting touch with us- very knowledgeable and friendly!

We have a service agreement with them. Honestly, I don't know what stands out to me. They came, they did what they are supposed to do, and the heat works. Nothing extraordinarily good or bad, but we did not have a bad experience. I don't have any strong opinions about any of these service companies. They have a long service window. I hate those. Their very professional.

It went well and Tyre is one of the best I have had.

I used Norfolk Air Heating, Cooling, Plumbing & Electrical. They were here sometime last Summer. I had the system installed through them earlier. It cost about $19000. They were not very clean, they made a mess, a very large mess, they made silly errors, basically I had to find those errors in order for them to fix them. They never did a quality check on that. Overall they were fine, they corrected their mistakes, but it just really took away from the professional presentation that they gave. Interactions were good, communications were fine with the manager of the project. In the future they could inspect their work, that they acknowledge their mistakes, and stand by their work, also to be clean, they were very very messy. I'm still finding a mess where they did their work. On a better scale can you make the overall B a C, yeah, they left urine in my toilet. The price was fair. They were fairly responsive. Can we change the overall back to a B, I thought that was the only grade you were going to take.

The heat pump and air handler was installed same day. Had 2 people install the system .they both were well educated about there job. They also worked very well (not slackers). This system was professionally installed. Meaning that they took pride in there work and dont correctly. The electrician had to come back the next day. The reason was he had to view the old panel box to see what he needed to accomplish his job. He actually had a hard job due that the old panel box was old (1950). When he showed the next day he was very busy. It took him about 18 hrs to installed new electrical panel box. It wasnt just the panel box he had to do. To make everything up to code he had to install new meter box. So new wiring and electric tubing had to be installed. The electrician did a outstanding job and never heard him complain about the job.This electrician was well knowledge about his job.

Very well! The staff at Norfolk Air Heating Cooling Plumbing & Electrical was very professional, efficient and, very patient with me. While we ultimately decided to go with a company that we have a long history with, I was very impressed with the service, the proposal and the professionalism of everyone with whom I had contact at Norfolk Air Heating Cooling Plumbing & Electrical, and will certain look to use them in the future. From my experience, they are a first rate organization!

Fantastic! They have been out to my house twice already; they are incredibly professional and have focused on educating me about keeping my heating and cooling systems in good working order. They also come within their window; usually towards the beginning which is really nice. I will definitely keep working with them.

Excellent service; responsive, friendly and professional. Highly recommend to my friends and neighbors - good people!

They do great work and I really like Brandon. He does everything he can to repair before ordering a part. My heater is very old and I have not had to buy parts before now.

They were very responsive and even got an inspection scheduled for the same day so my heat and hot water could be turned back on. The service manager, Gary Sewell, was very helpful and willing to answer any question I had. I liked their service so much, I signed up for a service contract.

Technician was professional, informatve and on-time. The problem was diagnosed quickly and the work was completed in less than 3 hours including the time it took to obtain the faulty part. Part was under warranty and they took card of getting the part replaced for me even though they did not install the unit. Will definately call this company again for service or repairs. I was pleased to find out they also do plumming and electrical work. Thank you Scott at Norfolk Air!

Everything went well and as agreed upon prior to work.

great work, extremely professional, and the rate was reasonable fro the work performed, highly recomended

They did a great job. They provided great customer service and were polite and informative throughout the process. Whereas some companies didn't even return calls, Norfolk Air returned calls promptly and scheduled appointments quickly. I appreciated that they were careful in covering the floors and stairs and wore shoe covers when in the house to minimize mess. They worked efficiently during 2 very hot summer days to get the job done. I can't speak to cost because our landlord took care of that aspect, but he did tell us that he felt the price was very fair.

Very well. Air handler wasn't firing. Brandon came out, answered all my questions, and got it working again through a simple fix. He also tested everything else to let me know options for future service. Helped me to sort out the costs/benefits of replacing vs. repair on an old system.

The unit that he put in is very noisy. I know it's brand new but it's still a unit that was very noisy. That's why he's not getting an A. I think he was fair.

Excellent and responsive service, very knowledgable staff - good people!

I originally contacted Norfolk Air for a quote to compete with my current service provider, whom I've been with for approximately 15 years. I spoke with Tyler (comfort specialist) who came out to verify the scope of work involved. He assured me that what I was looking to do could be done. I didn't want to revamp my entire HVAC system since the existing primary unit is fully finctioning and not that old. I merely wanted to isolate the upper floor from the ground floor and individually segregate heating/cooling between the two. Tyler's suggestion was to install a control board and electronically controlled dampers to effectively utilize my existing system with little or no degradation in performance or possibility of needing a new unit anytime soon. The quote he gave was roughly $2,500 LESS than the quote I received from my current provider, with whom I have a service contract that offers 10% off parts and included semi-annual performance check-ups. The difference in price was drastic, so I asked questions to ensure that both quotes included all the same (or similar) materials and labor, etc. I was assured that the quotes were comparable after reviewing both with reps from each company. Based on their comparability, it only made sense to go with the one that cost SO MUCH less. The technicians came on time, at the time agreed, and got right to work. They worked quickly and explained what they were doing as they went, ensuring that my questions were fully answered. The scope of work involved two days of effort with two or three workers each day. They actually went beyond what was expected based on the quote by correcting some past work on the ducting that was improper and caused the system to work harder than it had to. There were no surprises and the quoted price was honored to the penny. All in all, I had a great first experience with Norfolk Air and would gladly recommend them to friends or family that need HVAC work done.

STU came right on time and went to work to find out why my new Furnace wasn't working. Had put in a new AC/Furnace unit back in the summer. Stu found the glitch in the system and within the hour we had heat. Very professional in all matters.

This was a second review of the upstairs HVAC system. Brandon and Fred did an excellent job! They completed a thorough inspection of the system, identified the critical issues, presented a proposed solution for each issue and took the time to explain in detail why the solution and cost was necessary. The required repairs were made. I would definitely use this company again and recommend it to others.

We have been Norfolk Air customers for years. THEY ARE SUPERB IN EVERY WAY. Their professionalism is unmatched. We know for sure that they will flawlessly maintain our two big HVAC systems, respond immediately to any issue, give us a fair price if work is needed, be honest with us, and responsibly advise us. HVAC etc. is a huge household item that can potentially cause great stress, but not for us! We are so grateful that we have Norfolk Air behind us-- we never worry at all.

I feel that they were honest and responsible. They showed up when they said they were going to show up and explained exactly what was going on. They are my H Vac people.

No work was ever done. This was an HVAC job in the $6,000-$12,000 range. My AC system was hard down at the time of the estimate, so this wasn't just a "let's see how much this costs" free estimate. Was told I would have a proposal in a couple of days. Never heard anything back from Norfolk Air.