THOMASVILLE HOME FURNISHINGS

We chose furniture but they did not tell us that it didn't have the 25 percent discount that we thought it had. We had chosen sofas but I would not let them bring them into the house because the front wood trim on it had a large gap. The legs were unevenly finished. The leather on the arms was all shriveled up like old leather and the fabric on the recliner looked like somebody had made huge scratches on it with nails. We had accepted two chairs from them and we now find that there is something wrong with them. The fabric on them has stretched and is sagging. The company tells us that they don't do refunds while the manufacturer says that it is not their problem since we bought the furniture from an independent store. We had signed a contract that clearly stated that we would have to pay 50 percent deposit and the balance prior to delivery but we started getting phones a couple of weeks later from the manager and the salesman that we would have to pay the balance to the manufacturer. I called the manufacturer to inquire about that but they told me that I would have to talk to the people at the store. I am left holding bad furniture and don't know how to get a refund on it.

We chose furniture but they did not tell us that it didn't have the 25 percent discount that we thought it had. We had chosen sofas but I would not let them bring them into the house because the front wood trim on it had a large gap. The legs were unevenly finished. The leather on the arms was all shriveled up like old leather and the fabric on the recliner looked like somebody had made huge scratches on it with nails. We had accepted two chairs from them and we now find that there is something wrong with them. The fabric on them has stretched and is sagging. The company tells us that they don't do refunds while the manufacturer says that it is not their problem since we bought the furniture from an independent store. We had signed a contract that clearly stated that we would have to pay 50 percent deposit and the balance prior to delivery but a we started getting phones a couple of weeks later from the manager and the salesman that we would have to pay the balance to the manufacturer. I called the manufacturer to inquire about that but they told me that I would have to talk to the people at the store. I am left holding bad furniture and don't know how to get a refund on it.