Paramount Builders, Inc

Initial visit with the salesperson went well and the display and examples of the products and the heat test was impressive. Purchased windows and door and signed contract with a three day cancellation clause. After doing more research we decided the price was too high and canceled. The next day we were contacted and the price dropped by 2800. We were amazed at the markup. When the windows and doors arrived the installation went smoothly and In my opinion went quickly. Installers were friendly and appeared to us to really know their business. Approximately two hours later, the door would not shut and no amount of forcing would close the door. Approximately 2 inches remained for full closure. We immediately called the company who called the installer. The installer promptly returned the call and said that the door needed to adjust to the temperature and that it would close when the temperature stabilized. Initially the door did close and we were able to lock it that night. The next day we again could not close the door after opening. The only way to close the door was to take two people, one pulling on the handle and another pushing against the partition between the two glass doors. This started over 3 months of hassle more than a dozen calls to get action, any action. While showing our new expensive windows and doors to our neighbor, he remarked, why are your screens not the right size. Wow, our expensive and supposed great quality windows did in fact have the wrong screens. We contacted the company and of course they did not believe us. A representative came out and found the serial numbers off the windows and recording them, still not fixing the door problem. Yet another person comes out later to look at the door problem. He was nice but in training and did not have an answer the the door or screen problem. After many more calls and two canceled or no show appointments we were contacted and told they were going to order a transition piece between the two doors. Still no screens or closed door. On and On and On this went. We were told that the screens were finally in. We asked if we could have them brought out and the reply was that they would wait for the door transition. Too much trouble for them I guess. Finally the door was scratched up and scrapped from 3 months of attempting to close this $3000 door. I finally put my foot down and asked for a new door because of all the damage. I was told they had a product that was made to take out the scratches. I said no way. During this entire time we were repeatedly told the screens were waiting for the transition or the door to come in or the door was waiting for the screens. I am totally amazed at the incompetence shown through this entire comic scenario. One of the original sales people got testy on the phone and pronounced that they don't make mistakes and stormed over to find out that they did. There is more to this, much more and I am running out of energy trying to figure out how so many people could be so messed up and the company make money. My only joy came from my wife and I telling two of our neighbors under no circumstance purchase windows from these clowns. Go to the last Ringling Brothers Circus instead. You are going to love this part,. .........When finally the door and windows did arrive, we were told by the installer that he noticed that the screens did not fit from day one. REALLY!!!!!! REALLY!!!!!!!!Did he tell us? No. Did he tell his superiors? YES YES YES. Would I buy from them again? NO NO NO We requested to talk to the owner but were denied time and time again. We were never allowed to speak to the owner at any time but it is probably for the best because if he knew what was going on he would sell the business. I am upset yes!!!!!!!! Would I buy from them again there are only two chances.