HATCHETT DESIGN REMODEL

4.8(
28
)

About us

For over 50 years and three generations, Hatchett Design Remodel remains a family owned and operated business privileged to serve Hampton Roads home owners for all their remodeling needs from design through construction

Business highlights

Emergency services offered
65 years of experience

Services we offer

ADDITIONS, AGING-IN-PLACE, BATHROOM REMODELING, BUILDING GREEN, CUSTOM CLOSETS, DESIGN/REMODEL, GENERAL REMODELING, KITCHEN REMODELING, MASTER SUITE ADDITIONS, SIDING. JAMES HARDIE SIDING, SUNROOMS, UNIVERSAL DESIGN, WINDOW REPLACEMENT, null

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.828 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
0%
2
7%
1
0%
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Showing 26-28 of 28 reviews
Myra S.
Mar 2014
3.0
$20,000
Arranged for a estimate by Hatchett --- the representative set a date/time and was on time on the day of the appointment. He did a thorough review of the bathroom and sat down with me to discuss an overall estimate based on the remodel (not detail in regards to cost of tiles, etc). The estimate given was the highest by far of all the estimates I obtained. I chose not to go with Hatchett. I have heard from neighbors and friends that they do excellent work but you pay more. If the cost is truly no issue, then I would recommend Hatchett based on my meeting with the rep and recommendations by friends/neighbors. I couldn't afford their cost -- did go with another contractor who I had some problems with --- but eventually got a beautiful bathroom, three painted rooms, and a renovated wash/mud room for 1/2 the cost quoted by Hatchett for the bathroom remodel.
Response from HATCHETT DESIGN REMODEL

"We are sorry to hear that the project was higher than you anticipated. Remodeling a bathroom or a kitchen are the most expensive rooms in the house to remodel and many folks are unaware of what all is involved in remodeling. We provide our clients with the best value that is done professionally and is backed by a lifetime warranty. Check out Remodeling Magazine Cost Vs Value- [Hyperlink removed] You will find that our budget range is in line with industry averages. Thank you again for your feedback."

Margaret H.
Mar 2014
5.0
Yes, I recommend this pro
Very happy.
Response from HATCHETT DESIGN REMODEL

"It was a pleasure working with you as well. We hope to serve you again in the future."

Edward B.
Jan 2014
5.0
Yes, I recommend this pro
$38,000
The people at Hatchett were very friendly, helpful and professional. We were very pleased with the way they handled the whole remodel.
Tommy the project manager was very involved, explained things and kept us informed the whole way through the remodel. He really made the whole project go very smoothly. They did the demolition the first week. Before they left they cleaned up all the debris and dust. We ran into a few unexpected things, with the wall removal and dining room floor, but they were right there to check what the problems were and to fix them. It made us feel better knowing things were being taken care of and we didn't have to call someone else to come fix things and delay the work.
All of the contractors they hired, electricians, plumbers and plasterers were also very professional, they answered any questions we had and completed their part of the job on time.
The job was completed ahead of time so we had our new kitchen/dining area done for Thanksgiving.
I would recommend Hatchett to anyone looking to have any kind of remodeling done. They have been in business for many years
and it shows, they couldn't have been more helpful or professional.
Response from HATCHETT DESIGN REMODEL

"We thoroughly enjoyed working for you. Thank you for your feedback and we look forward to working with you in the future."

John H.
Jan 2014
5.0
Yes, I recommend this pro
Did a good estimate that put us into sticker shock a bit. About twice what I wanted to spend. Had two more estimates and a little better but those only included very minimal design with the "design" coming as we select fixtures etc as we go. Hatchett would provide more upfront and product selection ahead of time of construction. We may yet go with Hatchett as we feel we might get a more professional job. Still on hold.
Response from HATCHETT DESIGN REMODEL

"Thank you for considering Hatchett to remodel your bathroom. We are sorry to hear that the project was higher than you anticipated. Remodeling a kitchen and a bathroom are the most expensive rooms in the house to remodel and many folks are unaware of what all is involved in remodeling. We provide our clients with the best value that is done professionally and is backed by a lifetime warranty. Check out Remodeling Magazine Cost Vs Value- You will find that our budget range is in line with industry averages. Thank you again for your feedback. We hope to work with you in the future."

Dexter N.
Aug 2013
3.0
$11,400
We had already gotten 2 other estimates for the re-tiling of our master bath floor and walk-in shower, both of which were reasonable. We called Hatchett because of their reputation. Meghan Hatchett came to the house, took pictures, measurements, and gave us the company pitch. A few days later she called with an estimate of between $10,000 and $12,000, which, according to her, depended on whether or not our shower door had to be replaced. (The shower door is only 4 years old, and was quite costly, and as I explained to Meghan, was not up for discussion.) After much to do with her 1st estimate, she and quot;worked her penciland quot; and got the price down to $8440, depending on tile selection. On the advice of a different contractor, we had visited Brunk Tile and looked at tile, and accent strips, and had gotten a rough estimate of $1700 (retail) + tax and shipping. I passed the information about our tile selection onto Meghan, and suddenly the estimate jumped $3000. When I asked her for an itemized estimate, I was told that their system didn't provide that. With that, we requested our deposit back, and moved on. It seems that they have an awful lot of overhead, and that expense is passed on to their customers.
Response from HATCHETT DESIGN REMODEL

"We apologize that you didn’t have a good experience. Throughout the design process we tried to get you everything you wanted within your budget. Unfortunately, we were not able to do so and that is why we fully refunded your deposit. We are not the cheapest company and we are not the most expensive. We provide home owners with the best value, which sometimes you do pay a little more for. We also offer a life-time warranty on our workmanship, so home owners know they are getting the best value. We certainly learned from this experience too and wish you all the best."

Valerie R.
Jul 2013
4.0
Yes, I recommend this pro
$30,000
The room isn't completed yet.
They started a week early. It's been raining a lot so there have been several days they couldn't work. As of now they have completed the concrete, put up the three walls, ran the electrical, installed the roof and the door. I am very pleased with the work performed so far. Everyone on their work crews are very professional yet very polite. I'll update this review as work progresses.
Response from HATCHETT DESIGN REMODEL

"Thank you for your feedback. We enjoyed working with you and look forward to your next remodeling project - remodeling your kitchen in the future."

Carol H.
Apr 2013
4.0
$60,000
.
Response from HATCHETT DESIGN REMODEL

"We are sorry to hear that the project was higher than you anticipated. Remodeling a kitchen and a bathroom are the most expensive rooms in the house to remodel and many folks are unaware of what all is involved in remodeling. We provide our clients with the best value that is done professionally and is backed by a lifetime warranty. Check out Remodeling Magazine Cost Vs Value- [Hyperlink removed] You will find that our budget range is in line with industry averages. Thank you again for your feedback."

Cynthia B.
Apr 2013
5.0
Yes, I recommend this pro
Hatchett Design Remodel were very professional, very prompt, the young lady who came and spoke with us was very knowledgeable but their prices just seemed much more than what we wanted to spend on such a small bathroom. If you are within their price range, they do beautiful work, from what I saw, their quality of work was excellent and they do a professional job. Everything just depends on the value of your home and unfortunately we just couldn't afford it although I did tell the young lady by email, that if things changed, we would definitely use them for future projects based on their quality of work. I would tell other people looking into using them that they are professional, courteous, prompt, they say what they are going to do, their product is outstanding and if you can afford it, you will get your bucks value but you do have to the money to invest into their product.
Response from HATCHETT DESIGN REMODEL

"Thank you for your feedback and positive remarks. We take much pride in our work and believe we provide the best value too. We are not the cheapest company nor are we the most expensive. Remodeling is like doing surgery to your home, and when you hire Hatchett you will get what you pay for - a great job and it will be backed up with a lifetime warranty. Thanks again for your feedback."

Richard S.
Mar 2013
5.0
Yes, I recommend this pro
$30,000
Positive experience overwhelmingly due to the great work of the lead superintendent on the job -- Van Hicks. Van was exceptionally reliable and skillful. One subcontractor for the tiling dragged the job down with substandard work. That was rectified by Hatchett though to our complete satisfaction. Hatchett overall was very responsive to our desires and company supervision took an active role in making sure the projects were completed to our satisfaction. We could not have asked for a better superintendent on the job -- Van was incredible! The projects may have cost a little bit more than we expected, but the quality of the work proved Hatchett the right choice. Recommend Hatchett!
Karen E.
Feb 2013
5.0
Yes, I recommend this pro
They paid attention to detail. They were punctual and professional.
MARIE R.
Oct 2012
4.0
Yes, I recommend this pro
Work not performed.
Lawrence C.
Oct 2012
5.0
We started over the phone, then by e-mail, then they came up and gave us a quote about kitchen remodeling. They were on time, they were professional, and I am happy with them. However, we decided to pick the other company which we think is a better one.
John W.
Oct 2012
5.0
Yes, I recommend this pro
$19,000
We had several bids and their bid was as high as it was because they were providing a lot of glitchy things. It was a nice feature but there was about $5,000 difference with the company we did decide to go with. We liked what they had but the price was high for us. They were highly professional.
Robin B.
Jul 2012
5.0
$1,800
I liked them. I liked that they were prompt and he knew what he was doing. He was very personable.
Roney M.
Dec 2011
5.0
No word as done. I used another company that was local to me.
Response from HATCHETT DESIGN REMODEL

"Hatchett’s goal is to make the remodeling process for you as easy as possible. If given the opportunity, we would have been able and more than happy to do everything on your side of the water – we work with a lot of our customers that way. We hope the member is happy with their project and will consider calling us for future needs."

Nancy P.
Nov 2011
4.0
The original meeting for the estimate was done with a representative from Hatchett Design and also the contractor that they use. They were both courteous and professional. I had complete confidence in the contractor who was familiar with the siding that had been used for our house. We wanted a quote for windows (Gorell, a reputable company, is who they were recommending) and also a quote to change a door into a sliding glass door. I received a quote that outlined all of the work that was to be done but did not show a line-by-line list of the products separated out from installation and their prices. I was actually impressed with their product, but the reason that I went with another vendor was because I was feeling pressured to make a decision before I was ready to commit. I only needed time to complete my other projects and I probably would have gone with them, but I was being hounded with phone calls about when I would make up my mind so I went with a competing company.
Response from HATCHETT DESIGN REMODEL

"We are very pleased with the products we offer to homeowners, we think they are the best in our industry – I’m happy to hear that the member saw the value in our products as well. Not only do we want to offer the best products, we also want to offer the best service - by being professional, attentive, and by following-up. I am sorry that the member felt pressured by our service."

David H.
Sep 2011
1.0
Contractor's refusal to provide a detailed cost estimate resulted in our using another contractor.
Teresa B.
Aug 2011
4.0
The quote they provided me with was free. They have kind of a lifetime guarantee. The guy that came out and gave the quote was very professional. However he was also condescending. He kept asking if I had authorization with my husband with him there and if I had discussed certain things with my husband. Basically when I pointed things that I wanted done, he would comment saying how impressive it was for a woman. He was professional and he was well dressed. Everything he did was what I would expect but he was just a little bit condescending I thought. He gave me the feeling like just because I'm a woman I don't know what I'm talking about and I don't have the right to talk about stuff. His quote amount was high. It was higher than all the other quotes that I got. I will not use his services again in the future.
John J.
Aug 2011
5.0
Yes, I recommend this pro
$18,000
Representative came to our house and assisted in planning the remodel, including ideas and pricing alternatives. We established a work schedule that they adhered to. During the job, I requested a few modifications which they incorporated quickly with a minimum of disruption and cost. We are very happy with the results. The jobs took several weeks, and they always left the premises cleaned up and tidy. When necessary, they worked around our schedule. They were always pleasant and professional.
Jeany M.
Aug 2010
1.0
$600
Ceiling was damaged due to roof leaking. After another company repaired the roof, Hatchett was contracted to repair ceiling in both Hampton and Williamsburg homes. We received an estimate to repair and paint drywall in ceiling. We paid $600 down to start job. We understood damaged drywall would be replaced which is why we did not object to high cost. Contractor only skimmed out drywall then painted ceiling. When we asked for an itemization of expenses showing costs for materials and labor, Mr. Hatchett stated he could not provide an itemization for the job, he further stated that since we had signed the contract that we must pay the entire proposal amount of $1000. We have cancelled the repair for our Williamsburg home. We feel that since workmen felt no need to replace any drywall that the cost of the repair should be modified according to actual materials and amount of labor used. Mr. Hatchett's unwillingness to provide the simple information requested we find to be totally unreasonable.
Joe C.
Nov 2008
3.0
He came thought to see the job in question and the entire experience was unsatisfactory. We didn't like his demeanor, he seemed very short in answering all of our questions. I am sure that the work would have been done well but we will go with another company.
Homeowner
May 2006
5.0
Yes, I recommend this pro
$100,000
The workers did a wonderful job and the work was outstanding. Hatchett is an excellent company and the owner is a wonderful man to work with. They were on time and cleaned up very well. The kitchen looks great and the materials are of the highest quality.
TIM K.
May 2006
5.0
Yes, I recommend this pro
$15,000
The job was done in only one week, which was amazing in itself. The work was done so well, that we are considering hiring them for other work. The only thing they did not do was the lighting. We are self sufficient people, so we are very picky, but we could not find any fault in this remodeling job. The maple cabinets, are especially beautiful, they did an excellent job for us.
Homeowner
May 2006
5.0
Yes, I recommend this pro
$5,000
Our siding looked great. They did everything perfectly, that also goes for the roof. There have not been any leaks or problems at all. Both crews were very friendly to us, and this company s price was a lot lower than the other companies that we talked to.
TROY M.
May 2006
5.0
Yes, I recommend this pro
$30,000
This local company really went out of their way to please us. They worked with me on the design for my porch enclosure. They were hard workers who were highly skilled. I felt they were honest, and I was really pleased with their work. I do recommend this company as they were hard working people.
Showing 26-28 of 28

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FAQ

HATCHETT DESIGN REMODEL is currently rated 4.8 overall out of 5.
HATCHETT DESIGN REMODEL accepts the following forms of payment: CreditCard
No, HATCHETT DESIGN REMODEL does not offer free project estimates.
No, HATCHETT DESIGN REMODEL does not offer eco-friendly accreditations.
No, HATCHETT DESIGN REMODEL does not offer a senior discount.
Yes, HATCHETT DESIGN REMODEL offers emergency services.
No, HATCHETT DESIGN REMODEL does not offer warranties.