DEAS BUILDER & REMODELERS, INC

Worst customer service I have ever had with a contractor. One dispute and then they refused to do the work and only notification was a voice mail. Attempted to call GM to clear up any misunderstanding, but he refuse to return calls. After a day and a half, GM only returned call after I was requesting to speak to the owner. During that conversation, he admitted to me that he was ignoring my phone calls. If you believe this is appropriate customer service, than Dea’s Builder’s might be your contractor, if not, there are plenty other reputable contractors that will never treat a customer in this way.

When grading the provider, the original contact was terrible but a year later follow up was much better. This factors into my grading.

The contractor was prompt, professional and and through, however the painter subcontractor was not of the same caliber. They did not protect surfaces not being repaired or replaced. They did not use drop cloths and therefore paint spatter was found on the ceramic tile and grout. Spray from the texture material found on windows, hoses to the washer, and on the water heater.

The construction process is difficult with all the chaos after water damage. Deas handled it well. The supervisor and project manager are professional and involved in the process.

At first, they were our best friends.  The were very helpful and always available.  They went back and forth with the insurance company to make sure everything was covered.  As the project went on, the project manager became less and less responsive.  As we learned our options on replacements and upgrades, we were met with attitude and they even threatened to pull out of the job. During the clean out phase, one of the day laborers they hired, broke the mirror off one of our vehicles as he went behind an out building to pee.  The foreman on the job (for the most part a one man show), was dealing with relationship issues, and often got into loud screaming phone conversations while working.  Due to the amount of stuff that was torn out, a large dumpster was required.  The truck that picked up the dumpster missed the driveway and ran across the ditch EVERY time he came in.  This left futs through the yard and clogged up the drainage pipe.  On what we were told was the last day, the foreman promised that the ditch was going to be repaired, and the flooring guys would be in to finish off the trim.  He then begged my uncle to sign off saying they were finished so the company could move him to another project.  The flooring guy came out and fixed half of what was needed, and never returned.  As for the mirror and the ditch, after a couple of weeks and multiple ignored phone calls, we took care of them ourselves.  I was told that shortly there after, the foreman was fired.

From the very start, the folks on this job were top notch pros. The managed our expectations with grace and finese. We knew what to expect and they worked hard with the insurance company to get exactlty what needed to be replaced or restored. They worked to get the appraisal finished which took the longst time and when we had difficulty making up our minds on things like kitchen flooring, they were very flexible and patient. Their work comes with a 3 year warranty but I dont think we will be using the warranty because the work was excelent.

They have been very honest and upfront with everything they've done so far. We are pleased with them. Every time they have found anything of value, they have always called me. It wasn't like they boxed up everything; the important things they left so we were able to have access to them. They have been working with the insurance and they didn't ask for anything upfront. They have done a good job. They bring in enough people to do the job in a reasonable amount of time. They don't just send two people out for a week at a time although it took them about two weeks with eight people working. They have treated my mom's stuff like it was theirs when they were packing it to clean it up because some of it had extensive smoke damage. We have been satisfied so far.